St Leonards Court, Thetford, Norfolk
St Leonards Court, Thetford, Norfolk
St Leonards Court, Thetford, Norfolk

St Leonard’s Court is designed for the special needs of elderly people with dementia. Their rooms are tastefully decorated and provide residents with a quality environment for enjoyment of life in later years. Although all rooms are fully furnished, they encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

St Leonard’s Court is situated in the pleasant village of Mundford on the edge of Thetford forest. Within easy reach are the local post office, village store and pub whilst residents can enjoy interaction with the local community through the comfort of the main lounge which overlooks the village green. They also have the benefit of the safe enclosed haven of a sensory garden.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

Professionals regularly assess each resident so that they can be sure their needs are met and supply specialized equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

Group: Healthcare Homes Group Ltd

Person in charge: Shelley Jarred (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 19

Shared Rooms: 3

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £500 (These prices are only a guideline, please contact St Leonards Court to find out the exact price for your requirements.) (These prices are only a guideline, please contact St Leonards Court to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Leonards Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 St Leonards Court has a Review Score of 9.2 (9.168)

The Review Score of 9.2 (maximum of 10) for St Leonards Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for St Leonards Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.618 for St Leonards Court is calculated as follows: ( (153 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 228 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.55 Points relating to the number of positive Reviews for St Leonards Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5 Target = 0.800

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Leonards Court?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Leonards Court

  • Daughter of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

St Leonard's Care Home is like a family. The quality of care is outstanding - all members of staff display this. There is a vibrancy - I love 'The tree' art project and know my father enjoyed painting his autumn leaves! My father is happy - he feels 'at home'.

Thank you to all the excellent staff.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is very well looked after. He is always very clean and tidy. I am always made very welcomed whenever I go, with tea or coffee.

I can go anytime but not meal times. All the staff are kind and caring.

The home is always kept very clean and tidy. They have lots of activities.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff, who are kind to residents. Improvements have been made recently. Dad's bedroom has been decorated and a TV made available to him which must have improved his quality of life as he is bed bound. Staff are always happy to help residents and family alike.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I LOVE THIS NURSING HOME AND THE MANAGER AND STAFF. My Grandmother lives there and is well taken care of, I visited back in July and I have heard she is doing well. Thank you to the Manager and her staff for all they do. I live in America and I feel well assured that the Manager is taking care of my sweet Grandmother. Wish I was there to help, would love to be there!

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My father was brought in for respite after being diagnosed with dementia. I was very apprehensive but I've had nothing but positivity and all the feedback I've needed. The girls here are absolutely wonderful. I would rate this place 11/10!! Fantastic.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always pleasant and helpful. They treat the residents with respect and do a great job.

How likely would you be to recommend St Leonards Court? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Excellent staff and service within the home, very welcoming and friendly. All residents are well looked after and their needs are always met. Cleaniless and catering of the home are very good. Safety of the home is excellent. Overall St Leonards Court delivers an excellent service to all residents, family and friends.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely friendly staff, I was made to feel very welcome and to treat it as if it was my grandfathers own home. My grandfather is very content and has a lovely connection with the care staff always having a joke. I especially enjoyed the lovely afternoon tea party they put on, the staff went to great lengths to make lovely cakes and put out the bunting and I was able to enjoy the lovely party outside in the sunshine with all the residents and the cakes were lovely.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I come and visit my nan, she's always clean and tidy. Very well looked after.
The staff are brilliant and make you feel welcome, refreshments are always offered along with delicious cakes. The food is brilliant.
The new manager is excellent always getting involved with the residents, a very caring woman.
I'm absolutely pleased that my nan is getting the care she needs.
St Leonards is an excellent home highly recommended.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always very friendly, helpful and attentive to residents needs. Food is excellent, varied and presented well. Resident's rooms are very clean and tidy as is their en-suite. Communal areas are clean, bright, tidy and airy. I would give St Leonards Court a mark of 10 out of 10. I am very pleased to say that I am happy that my mother is there, being very well cared for by wonderful staff.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father came to St Leonard's with advanced dementia and severe mobility issues. Immediately, I was impressed by the friendly, open nature of the staff. Dad was not always easy to deal with. However, the carers immediately let us know of any issues that arose as a result of his behaviour or the state of his health. At all times the staff were kind and cheery. I can genuinely say that I always 'caught' the staff doing something right, in a kind and caring fashion.
We were always made to feel welcome and encouraged to stay as long as we wanted. The food provided was always to a very good standard and Dad’s preferences were always considered. Perhaps the state of the decoration is not pristine, but the level of care, quality of meals and tailoring of support to individual needs more than makes up for that. When the weather allows, the home finds outdoor activities to do. It is awful to place a loved one in residential care, but find a home like St Leonards made is so much easier.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been recently visiting an old mate of mine, and I can honestly say what a lovely atmosphere St Leonards Court has. The staff are always friendly, helpful and nothing is too much trouble. The manager seems to be there all the time and I often see her caring with the residents.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit St. Leonard's whenever I can, my mother is looked after very well, she is always clean, tidy, nicely dressed and her room is also very clean. She is treated with respect, dignity and kindness by all the employees. The new Manager is excellent, very dedicated and bringing in new ideas, she is willing to spend time discussing anything relevant. She has made sure all residents have access to the garden and summer house which has recently been revamped and a pleasure to be in. Overall I am very happy with my mother's care.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My father is always well looked after, they have a bath or shower whenever needed, he is always in his own clothes which are washed and ironed well, they have things going on, afternoon tea parties and ice cream days! The home its self is kept clean and tidy and the staff that I have met seem very caring.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my partner 4 times a week and find her in good clean condition. Her needs are dealt with quickly when I request it. The staff are very friendly and the residents are treated with dignity. She has a nice room and it's kept clean. The facilities are good and kept clean. The food is excellent. Management has changed and things have improved, nice touches that make the home and garden look more like home. Overall it's a good place.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very clean, excellent care. A wonderful manager who cares for her people and who is trying to improve activities for the residents. I would like the employees to interact with my mother a bit more. She has dementia, a little deaf and cannot see very well; she needs to have conversation with people most days. I believe diet needs to be improved with more fruit and vegetables. Baked beans were served twice within 3 days. Not a very good menu. I am pleased with the facility and the manageress is very pleasant.

How likely would you be to recommend St Leonards Court? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

We had to place Dad in a home on Christmas eve, only 3 months after losing Mum. This home was the only available place at the time, but he has been well looked after in our view so we have left him there. We had often thought to get him somewhere closer to us but he has happily settled in and knows the staff and we are not sure anywhere else could look after him any better. He cannot get up and walk and he has slight dementia. He prefers his own company so stays in his room, but that is his choice. We believe he is looked after as best as the staff can do when sometimes they are low on staff.

How likely would you be to recommend St Leonards Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The girls are lovely, food is good and I have company with others. I read my books and like talking and laughing with the staff.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident for 5 years and we have always found the staff to be very caring and cheerful. There is a friendly atmosphere and family and friends are made very welcome at all times. Staff work hard to make life comfortable and provide activities for residents.

How likely would you be to recommend St Leonards Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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