The Manor House

North Walsham Wood, Skeyton Road, North Walsham NR28 0LU

The Manor House is located in North Walsham Wood, just 2 miles from North Walsham. The home is convenient for visits to the Norfolk Broads and coastline, both of which are within easy reach, and Norwich which is a comfortable distance for trips to the theatre, shopping and concerts using the Home’s mini-bus. There are many places for quiet enjoyment or strolls through woodlands in the home's extensive grounds.

Residents are welcome to bring their own pets to The Manor House which has twice been recognised with an award from The Cinnamon Trust for the most pet friendly home in the UK.

This elegant residential home enjoys 18 acres of well maintained gardens and woodland. The Manor House offers spacious accommodation and this includes a splendid conservatory, two dining rooms and a library, decorated in an elegant period style in keeping with the property. All bedrooms are luxurious and have en-suite facilities. Bedrooms also have garden views with French doors leading to a patio area, and are equipped with television and telephone points. All rooms are fully furnished but residents are welcome to bring as little or as much of their own furniture as they wish.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure that their needs are fully met. Appointments can be made with a visiting optician dentist, clergy, hairdresser, chiropodist and aromatherapist. Catering staff provides delicious meals and snacks throughout the day, special diets can of course be catered for.

Group: Healthcare Homes Group Ltd

Person in charge: Paula Pawsey (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 48

Shared Rooms: 2

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Manor House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for The Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for The Manor House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.523 for The Manor House is calculated as follows: ( (147 Excellents x 5) + (68 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.523

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Manor House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Manor House has a Review Score of 9.5 (9.523) from 20 Reviews


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Manor House?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Manor House

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    4
  • Friend of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

I visit my friend at least twice weekly and always find her happy and comfortable.
She enjoys most of the entertainment provided.
The staff are all very friendly and take time in caring for her needs.
I am made welcome and offered refreshment if I arrive at these times.
I am very happy to see my friend so well cared for.

How likely would you be to recommend The Manor House? Likely

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Average Rating:   4.5 out of 5

The care my mother has received during her stay at the Manor House has been far beyond what any of us had ever expected.
The staff are a lovely bunch and they always go the extra mile to ensure she is happy and comfortable. The grounds of the home are stunning and during the summer, there is no better place to be than outside in the beautifully kept gardens.
I would, without a doubt, 100% recommend the Manor House to anyone who is looking for residential care facilities in the North Walsham area.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   5 out of 5

To be honest I would recommend Manor House to anyone. All the staff I come across are excellent and friendly and caring. Always have time to chat with mum and me if any problems.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother-in-law has been a resident for a year now and she is so happy. Every time we visit she praises up the staff, the food, everything. When we first visited I was impressed by how clean everywhere was, if I could have booked a room there and then I would have done, for myself.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   5 out of 5

Since moving in during June 2017, I have found the level of care provided to be very satisfactory and all staff are friendly and helpful.

My only slight reservation is that the standard of food provided, however, this is no reflection on the staff.

How likely would you be to recommend The Manor House? Likely

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Average Rating:   3.3 out of 5

I have been here for just over 2 years. I am fairly satisfied with my care home. I am well cared for, comfortable and safe. I have a good rapport with the staff. We have a good laugh together.

How likely would you be to recommend The Manor House? Likely

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Average Rating:   3.5 out of 5

I have been here just over a year. I am very well looked after and have made many friends. The staff are brilliant and have such a laugh with the residents. The home is always very clean and there is always a very friendly atmosphere here.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4.1 out of 5

My mum has settled in extremely well. The staff are kind and attentive, nothing is too much trouble. The food is freshly cooked and she enjoys the variety, she has gained weight and looks healthy.
The activities are daily and vary, mum has made new friends and is less confused.
I am so relieved mum is in a beautiful and safe place. The grounds are lovely and the rooms homely. Dining is also good.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4.6 out of 5

Airy, bright room. Warm, friendly atmosphere and staff. Good food and plenty of organised activities if required. All in all a beautiful setting.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4.5 out of 5

A pleasant, well-run home in beautiful surroundings.
The staff are great; cheerful and genuinely very caring. They treat residents with respect and are amazingly patient, catering for people's individual needs and preferences with personal attention.
Activities and entertainment are reasonably frequent and varied.
Food is homemade and good, always with some choice.
By and large, my mother is quite happy at The Manor House and I feel content that she's being very well cared for.

How likely would you be to recommend The Manor House? Likely

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Average Rating:   4.1 out of 5

My partner has just suddenly passed away. He had been at The Manor for nearly a year and a half. During that time we have found so much kindness from the staff, nothing was too much trouble. The food was lovely. I cannot fault anything. Sometimes my husband was depressed at being wheelchair bound after spending his working life outside with his animals, but there was always a carer to talk to if I was not there.

God bless each and every one of the staff.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   5 out of 5

This has been my second visit to The Manor House and I would recommend it to anybody.
On both occasions I have felt among friends, well cared for and certainly well fed.
The Manor House is in a lovely position in the wood and is it very peaceful.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   5 out of 5

Since my uncle has resided at The Manor House, the care and quality have been more than he or I could have wished for. Every carer, workers and manager have been so very kind and helpful especially at a very difficult transition period. I would highly recommend The Manor House to anybody. It's so clean, the food is excellent and plentiful. Everybody is so friendly and can't do enough. Five stars. Everybody you ALL need to be very proud. Set in beautiful woods and the well-kept garden is a credit to the gardener as well.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4.8 out of 5

The Manor House is a lovely environment with a good atmosphere. The carers are, without exception, wonderful, kind, attentive and nothing is too much trouble. The home is tastefully furnished and the views from the downstairs communal rooms over the gardens are trees are absolutely lovely. The Manor House is well equipped and well run and its tranquil setting is, I am sure, very appreciated by the residents.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   5 out of 5

The Manor House has been under the care of a new manager this last year and I have seen a huge improvement in my mother's care. The staff and general well-being of the home.
The new manager listens to our concerns re: our mother and really doesn't so something about it if they can.
All round an excellent home now which I would not have reviewed 18 months ago.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4.5 out of 5

The home is clean, the decor attractive and the carers always helpful and cheerful. Mum has settled in well and has a lovely room with a nice outlook. There always seems to be things going on in the home eg. entertainment or bingo although mum has only been to one.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4 out of 5

Lovely room, clean. The carers very helpful and friendly. Manager always helpful and cheerful. Entertainment good. Music, bingo and many different things during the summer and winter. Gardens looked after well and I am very satisfied with the way things are. Thanks.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4.3 out of 5

My first thought was I was going into a lovely hotel. It sparkled! Each time I visited every member of staff I met smiled and said hello. It has such a warm feeling and gives you the impression they are one big happy family. You actually feel that there is constant care for the residents. A big thank you.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   5 out of 5

The care provider pays attention to the most smallest of details. At meal times the table is laid. They come down to your level when they speak. They do not talk over you. It is always clean and smells fresh. The meals are great and the staff are outstanding. Nothing is ever a problem and they are there when you need them. Communication is good. Everyone seems to work together, they create a joyful and harmonious place of residency. It's a breath of fresh air to know a place like this. More care providers need to lead by their example, we would not have the problems we have.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   5 out of 5

My friend has been in Manor House for about 4 years. The place is always clean and beautifully presented. Food is lovely and suitable for age group in quantity and presentation. The staff are lovely, so caring and giving. Aware of individual needs and taking time to learn about each resident. I am always welcomed and enjoy my visits.

How likely would you be to recommend The Manor House? Extremely Likely

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Average Rating:   4.9 out of 5

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