The Manor House Care Home

North Walsham Wood, Skeyton Road, North Walsham NR28 0LU
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9.7 72 Reviews
  • The Manor House Care Home, North Walsham
The Manor House is located in North Walsham Wood, just 2 miles from North Walsham. The home is convenient for visits to the Norfolk Broads and coastline, both of which are within easy reach, and Norwich which is a comfortable distance for trips to the theatre, shopping and concerts using the Home’s mini-bus. There are many places for quiet enjoyment or strolls through woodlands in the home's extensive grounds.

Residents are welcome to bring their own pets to The Manor House which has twice been recognised with an award from The Cinnamon Trust for the most pet friendly home in the UK.

This elegant residential home enjoys 18 acres of well maintained gardens and woodland. The Manor House offers spacious accommodation and this includes a splendid conservatory, two dining rooms and a library, decorated in an elegant period style in keeping with the property. All bedrooms are luxurious and have en-suite facilities. Bedrooms also have garden views with French doors leading to a patio area, and are equipped with television and telephone points. All rooms are fully furnished but residents are welcome to bring as little or as much of their own furniture as they wish.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure that their needs are fully met. Appointments can be made with a visiting optician dentist, clergy, hairdresser, chiropodist and aromatherapist. Catering staff provides delicious meals and snacks throughout the day, special diets can of course be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact The Manor House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Pawsey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (8)

The Manor House Care Home Reviews (72)

9.7

The Manor House Care Home has a Review Score of 9.7 (9.700) out of 10, based on 20 reviews in the last 2 years.
Over all time The Manor House Care Home has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Manor House Care Home
  • 30
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Total of 72, showing 1-20
Review from Diane E (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am grateful that there was a place for my mother at Manor House. I had visited other homes + knew they did not have the management + atmosphere that would make mum comfortable. Unlike the other homes, I was greeted by the manager, shown a lovely room + introduced to staff who seemed cheerful + motivated.
Mum lived there for 2 years and had compassionate care, activities + good food. I was worried that she might not settle, but on the second day she was enjoying having an Elvis impersonator singing to her. Her end of life was peaceful + comfortable + we will be having tea at the home after the service.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your review. We loved having Mum here, she was a absolute joy. We miss her very much.

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Review from Freda R (Sister of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have always found the staff very polite and caring, they are all so friendly. The home is always warm in the winter and nice and airy in the summer. Very nice surroundings, i.e. gardens and wild life.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review, I will share with the team.

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Review from Alan B (Son of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manor has some excellent caring staff, from the excellent cheerful members, and the very quiet gentleman who is a gem, kind, always has a smile, and a kind word for dad. Dad is very appreciative of this. The management listens and acts when we have concerns. Our main worry is the agency night staff
who, Dad says, handle him roughly and do not show respect like they should. The outside of the manor is in dire need of repair and maintenance.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for taking time to complete a review card and for your kind comments. Next time you are visiting Dad please feel free to have a chat with me about your concerns.

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Review from Sarah L (Next of Kin) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot say enough good things about the Manor House Care Home. A very fear life long family friend became a resident following a stroke and was unable to take care of herself. She has been a resident for approximately 1 1/2 years. The staff are all so kind and caring, looking after her needs and her
total wellbeing. Everybody who is involved in the smooth running of the home is friendly, considerate and takes pride in their work and makes visitors feel very welcome. I would not hesitate to recommend this care home to anybody looking for residential care for a loved one.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you very much for your wonderful review.

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Review from A H (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home. From the moment I first visited, I was struck by how clean, fresh, and welcoming the entire place feels. There's never that "institutional" smell - just a lovely, homely atmosphere.


The countryside setting is peaceful and beautiful, with well-maintained

gardens residents enjoy spending time in. They've made sure the outdoor areas are easily accessible, and the windows are always open to allow some fresh air in and to see the abundance of nature passing by.


There's always something going on - from music sessions to arts and crafts, quizzes, and gentle exercise classes. The activities team really go the extra mile to keep the residents engaged and entertained.


Most importantly, the level of care he receives is outstanding. The staff are genuinely kind, patient, and attentive - they treat him with dignity and compassion, and they always keep me in the loop. I feel completely confident that he is safe, respected, and well looked after.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for such a lovely review, this means a lot to all the staff.

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Review from Tom L (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks for all your service to my mother over the last 3-and-a-half years. She was very well looked after and had a good end to her life in such a happy atmosphere, your attention to detail and care was beyond our expectations!
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your lovely review. It was a true pleasure having Mum with us and we miss her very much.

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Review from M B (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother became a resident of The Manor Care Home in March 2021. We were just coming out of COVID and things were a little strained due to staffing level. Things improved and we were more than happy with all the care our Mum was receiving. Mum always said the food was very good and the staff were very
attentive. Our Mum was 105 when she passed away.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We miss your gentle mother a great deal.

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Review from Margaret W (Wife of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was a resident for the last 16 months of his life. The management, seniors, carers, activities, kitchen and laundry staff were friendly and caring. As his needs became more complex at times (not often) there appeared to be insufficient staff between 12 midday and 2 pm to cover meals, feeding,
response to bells and toiletry. Lovely garden.
His end-of-life care was gentle, skilful and loving and we are very grateful for his very peaceful passing.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We certainly miss your dear Husband and also seeing you regularly.

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Review from J B (Niece of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management were very efficient, approachable and friendly both to my relative and our family.
Their caring approach enabled him to settle and relax during his last few months. He certainly enjoyed being able to sit outside in the sunshine and look at the wildlife and woodland. Thank you
to you all.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind reply, I will always remember your relative sitting outside my office window, enjoying the garden and the wildlife.

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Review from L W (Niece of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff at The Manor House for their sensitive approach, allowing our relative to settle in so well. The lovely gardens are wonderful for residents to walk or sit and enjoy with family.
The care, support and companionship offered made his last months so comfortable. Would recommend
to others!
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your lovely review and kind comments.

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Review from K S (Niece of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When our Uncle admitted he could no longer live at home (a hoarder). We visited all North Walsham care homes to move my Uncle from Newmarket to be near all his nieces, nephews, and families. From our first visit, it felt like a home that worked for him. I remember a staff member saying 'We work in their
home', perfect. The kindness and compassion shown to us as a family and my uncle's home situation have been amazing. Staff soon make a quick bond with him as one of their more able residents. They soon understood his humour and needs, keeping us informed unfortunately his time too at The Manor was cut short as he passed away last week. Again on the day of his stroke, the staff showed both empathy and compassion for my Uncle and us as his family.
I would highly recommend The Manor House and the staff from cleaners to carers to management. Thank you so much.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review. We miss your uncle so much, he was certainly Lord of the Manor.

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Review from Bridget B (Daughter of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very caring, at the end their care was amazing, dedicated and loving towards my mum. They not only cared for my mum in the last 2 weeks when I was with her, they had so much love to give me. I couldn't have wished her long life to have been any better than being surrounded by the staff
at The Manor House. Thank you never seems enough.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It was a pleasure to care for a local Swanton Lady, respected and missed by all.

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Review from T L (Nephew of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt stayed at The Manor House for nearly a year. During this time I consider that she was well cared for by professional and caring staff who went above and beyond to ensure her comfort, safety and wellbeing. I would not hesitate to recommend this care home to anyone.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We all miss your Aunt very much.

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Review from J C (Respite Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like many elderly people, I dreaded the thought of 'going into a home' so I was encouraged at how quickly and happily I settled in at The Manor House. If it is no longer possible to remain at home this is a lovely place in which to spend one's last years.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

What a beautiful review and such lovely words. I am so pleased you are happy here and it's a joy to have you part of the Manor House family.

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Review from B P (Resident) assisted by family/friend published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found that the isolation of the Manor House off the beaten track has meant that I have felt lonely.
It is a wonderful building with a lovely garden and surroundings with deer, birds, and squirrels to watch.
The food has varied in quality.
I have had a problem with the heating in my room and
I don't like using the commode downstairs.
The staff have been very good to me.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. I am sorry to read you felt lonely in these beautiful surroundings, it is something that most residents and visitors enjoy. Your heating issue was resolved with a 2nd heater being put in your room. I'm pleased you felt the staff were very good to you.

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Review from Jenny H (Wife of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor House Care Home is a lovely and caring place to end your days. It is set in beautiful surroundings, peaceful and inviting. The staff are very kind and caring, the food is lovely, everybody seems happy to work there and it shows in how they go about their caring roles. I am very happy to have
had the experience first-hand of the lovely way they have looked after my husband. Thank you so much.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your very kind review. It was a privilege to have your husband with us, we miss the music coming from his room.

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Review from S H (Friend of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my friend recently passed after almost 6 years at The Manor House. Her last days were dealt with care and dignity. She was kept comfortable and monitored with great respect. I was updated at regular intervals. Knowing my friend was cared for so compassionately gave me great comfort. I can't thank
them enough.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your very kind review. It was a privilege to look after your friend and she is sadly missed.

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Review from L B (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over a period of time, our mum had 3 separate stays at The Manor House. She was always pleased and grateful for the care and attention afforded to her on every occasion. It was at her request that we booked her into The Manor House in 2023. During her short stay there she was treated with the utmost
respect and dignity by all members of staff, irrespective of their role. Similarly, our family were always greeted warmly whenever we visited and made to 'feel at home'. During her final days, the staff did everything possible to ensure that she was as comfortable as possible and all that could be done was done.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. It was always a pleasure and privilege to have your Mum stay with us.

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Review from Dominic W (Son of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very friendly and approachable on day one, and continued to be equally kind and responsive throughout his stay.
As his condition deteriorated and care needs increased, the skill and expertise of the staff came to the fore; he was cared for skillfully and compassionately throughout.
In
summary, my dad was surrounded by kindness at The Manor House.
He died peacefully with staff at his side, and we are so grateful.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your review. As a member of staff said to me recently, your father was a true gentleman and a pleasure to care for.

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Review from S B (Son of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over 5 years and I was always impressed with the quality and dedication of the care staff, especially as her health deteriorated in the later years. It was reassuring to see the same members of staff all the time, rather than a succession of different people. They also coped
with Covid, and the regulations imposed, in a professional yet sympathetic manner. The property has a lot of character and is set in woodland, which helps create a peaceful atmosphere, and the gardens are pleasant to sit and walk in.


Overall management is excellent however the administration is not at that standard at present.


I would have no hesitation in recommending the Manor House.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. It was a pleasure to have your mother with us and she will be missed by all.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for The Manor House Care Home is calculated as follows: ( (172 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, respite and residential dementia care needs. Our services include complete en-suite, basin with WC en-suite and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (10)

Paula

Paula Pawsey

Job Title: Home Manager Joined: 2017

“The overall environment in the home is marvellous – it’s perfect for people who have lived in North Norfolk their whole lives offering a rural setting. There is a real sense of happiness at the home and great team spirit!”

Sonya

Sonya Bunn

Job Title: Deputy Manager Joined: 1999

I have worked at The Manor House for more than 25 years and there is a family feel here which extends to the residents and staff. We fully support the team and work closely together to help each other. It's a nice place to work with lovely surroundings. Paula, the manager, always makes a point of thanking the staff every day so they do feel appreciated.

Kelly

Kelly Hansford

Job Title: Administrator Joined: 2022

I have been with the home for nearly a year now. As an administrator, I find that it works well for my home and work balance as I live locally with young children. Having previously worked as a carer, I have an appreciation for what the team here does and can support the residents too.


I have a close working relationship with both the Home Manager and Deputy Manager.

Sara

Sara Moakes

Job Title: Head Chef

“My favourite part of my day is talking to the residents and making sure they are happy with the menu and offering them lots of choices. I love getting positive feedback from the residents and staff. My recent promotion to head chef took me out of my comfort zone but I have supportive colleagues who I can get advice, support and help from.”

John

John Ball

Job Title: Maintenance Joined: 2018

John plays a vital role at the home making sure everyone is safe. A number audits, inspections and reports need to be completed daily, weekly, monthly. John is a well respected member of the team.

Jayne

Jayne Beales

Job Title: Senior

Jayne has worked at the home for a number of years as Senior.

Sue

Sue Myers

Job Title: Activities Coordinator

I love everything about the home, the staff, and the residents. I'm always cheerful, chatty, and supportive, treating each resident as an individual and trying to make a difference.

Tanya

Tanya Locke

Job Title: Senior

Been at The Manor House for many years.

Suzanne

Suzanne Crabe

Job Title: Senior Carer

With over 35 years of experience, I hold NVQ Health and Social Care levels 2 and 3, plus Safe Handling of Medication level 2. I feel privileged to look after our residents, making them laugh and feel well cared for. We strive to make them feel at home.

Jackie

Jackie Gardner

Job Title: Night Senior Carer

I am responsible for the night care of our residents. I lead a small, loyal night team and supervise their work. I am responsible for writing all the nighttime care plans and monitoring the records in terms of daily fluid intake.

Frequently Asked Questions about The Manor House Care Home

What types of Care is The Manor House Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does The Manor House Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at The Manor House Care Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Manor House Care Home to the centre of North Walsham?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Care Home to verify any information. View our terms and conditions. The Manor House Care Home has an Enhanced Service - more info.