The Manor House Care Home

North Walsham Wood, Skeyton Road, North Walsham NR28 0LU
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9.7 72 Reviews
  • The Manor House Care Home, North Walsham
The Manor House is located in North Walsham Wood, just 2 miles from North Walsham. The home is convenient for visits to the Norfolk Broads and coastline, both of which are within easy reach, and Norwich which is a comfortable distance for trips to the theatre, shopping and concerts using the Home’s mini-bus. There are many places for quiet enjoyment or strolls through woodlands in the home's extensive grounds.

Residents are welcome to bring their own pets to The Manor House which has twice been recognised with an award from The Cinnamon Trust for the most pet friendly home in the UK.

This elegant residential home enjoys 18 acres of well maintained gardens and woodland. The Manor House offers spacious accommodation and this includes a splendid conservatory, two dining rooms and a library, decorated in an elegant period style in keeping with the property. All bedrooms are luxurious and have en-suite facilities. Bedrooms also have garden views with French doors leading to a patio area, and are equipped with television and telephone points. All rooms are fully furnished but residents are welcome to bring as little or as much of their own furniture as they wish.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure that their needs are fully met. Appointments can be made with a visiting optician dentist, clergy, hairdresser, chiropodist and aromatherapist. Catering staff provides delicious meals and snacks throughout the day, special diets can of course be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact The Manor House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Pawsey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (8)

The Manor House Care Home Reviews (72)

9.7

The Manor House Care Home has a Review Score of 9.7 (9.700) out of 10, based on 20 reviews in the last 2 years.
Over all time The Manor House Care Home has 72 reviews.

Overall Experience
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Date Published
  • 72
  • 7
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Reviewer Connection to The Manor House Care Home
  • 30
  • 12
  • 8
  • 4
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  • 2
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Total of 72, showing 21-40
Review from Elizabeth H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent just over 2 years at the home, but we sadly lost her recently. All of the staff have been very kind, helpful and caring. Mum was very happy and comfortable, we always clean, tidy and well cared for. Whenever Mum became unwell or her needs changed the staff could not do enough for her and was
always provided the care she needed. The home is welcoming, comfortable and the staff are happy and helpful. Thank you.
Reply from Paula Pawsey, Home manager at The Manor House Care Home

Thank you for your very kind review. We are grateful for your lovely feedback.

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Review from Lynda H (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Apart from the blip which was corrected, the home has always done its best for my mum. In the last days, they were amazing. I know the difficult work the girls have to deal with and I take my hat off to them and their manager.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review. We miss your mum and also receiving the daily call from you.

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Review from Keith C (Son of Resident) published on 18 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't fault the staff or management. Well done to everyone in the home and for the care Mum received. We felt that the rooms needed updating and the windows required attention, especially on the outside. However, the home is in a beautiful location, one of the best. Thank you.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review. Your mum soon settled into the home and was a joy to have here.

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Review from Janet A (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent four years at The Manor House Care Home. She was always well cared for by cheerful and supportive staff. The Covid pandemic was well managed.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review, your mother is very much missed by all.

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Review from D A (Son of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at The Manor House Care Home for over four years and could not have had better care across this time. The setting of The Manor House Care Home is very tranquil and this is reflected in the calm atmosphere of the home. As regular visitors, we got to know many of the people there extremely
well and greatly appreciated what they did in caring for our mother. None more so at the end of our mother's life when their professionalism and humanity made my mother's passing as dignified and bearable as possible.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. It was a pleasure to care for your mother. She is sadly missed by all.

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Review from A B (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother never wanted to go into a home having been independent for 93 years but mobility issues made us all realise that this was the best option for her. After some local research, we realised that The Manor House was the best place for her. It is set in a peaceful location and looks out on a lovely
garden.
The management and staff are very caring and professional with nothing too much trouble to make her time there pleasant and comfortable. As a family, we know that after visiting her that she is in a safe, warm and happy place nd somewhere she now calls her home.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. Your Mum is such a pleasure to have at the home.

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Review from Kathryn B (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before she passed away, my mother had been in The Manor for about four months. She was cared for extremely well in a comfortable, cosy room. She looked forward to her food, which was of high quality. Everyone I met in the home was friendly and approachable and put you at ease. I felt Mum was treated
with great care and dignity. I wouldn't hesitate to recommend this home to others.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind words and review. It was a pleasure to care for your mother; she is missed by all.

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Review from J S (Wife of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident in The Manor House Care Home since May 2022. His health has deteriorated recently having Covid, then being admitted to hospital with pneumonia. Now back at The Manor in a frailer state. He has been looked after with excellent care.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We are so pleased to have your husband back with us and for us to see you as well.

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Review from Valerie K (Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely, happy home and the staff are all very helpful and very clean.
Keep the home very clean.
All in all, a very lovely place to end my days.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your lovely review - you are a complete joy to have in the home.

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Review from Barbara H (Wife of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, hard-working and very kind. My husband's room is always clean and tidy and I feel I can always rely on them to look after him well and be really kind to him. Thanks to everyone.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review, it's a pleasure to care for your husband.

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Review from C B (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff seem to have a good rapport with our Mum and keep her legs moisturised beautifully (this is to prevent infection). She is encouraged to join in activities but is not forced to if she resists. We attended the afternoon garden party, organised by the staff and were very impressed.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for coming to our afternoon tea party, I am glad you enjoyed the event.

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Review from Miriam B (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad entered Manor House at the beginning of Covid. High Tea at The Manor was the first family event that he has attended and he thoroughly enjoyed it and so did we. An accomplished singer sang lots of songs appropriate to residents and family. All residents were well looked after, especially those
who did not have family there. The food was excellent and the atmosphere was great. Thanks to everyone for their hard work, especially the organiser.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your comments. We all had a fabulous afternoon and it was amazing to see everyone enjoying themselves. Great team effort.

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Review from Maryjane W (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident in The Manor House for over two years. She was treated with kindness and respect at all times. She loved Tuesdays when she would be given a bath full to the top with bubbles and in the afternoon, she would have her hair done by the hairdresser. The grounds at The Manor House are
amazing. Sometimes she would be taken around them in her chair for a stroll. The staff are friendly and would always be popping into her room for a chat and make sure she was alright. Sadly, my mum passed away in August this year, at the home, aged 99. The staff could not have done more for her or treated her any kinder. I have nothing but praise for the wonderful staff that work there.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your lovely review. We all miss your mum and seeing all her family.

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Review from S T (Daughter of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding and excellent are the first words that come to mind when talking of the Manor, not only the home itself but more importantly the staff, they are friendly, caring, supportive and their care is dignified and respectful. Mum thought so much of the staff that looked after her on a daily basis
and when we visited, they always had time for us and were always friendly and cheerful even though, I am sure they were under pressure, at times. Mum passed away having been at the Manor for just over two years. None of us like to think of our loved ones going into care but when their needs become more than we can give, we have to do what is best for them. I am sure Mum had that extra time through all the care given by the staff at the Manor. Thank you all.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your very kind review. We miss you all. Please visit when the rules allow, I know other residents would love to see you.

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Review from T M (Son of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor House gave Mum all the care she needed with caring staff in all departments. Thank you all.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We miss your dear Mum terribly.

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Review from Linda B (Daughter-in-law of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law was transferred from the hospital to the Manor House Care Home to be assessed. It was uncertain if she would return home, but the wonderful care she got in the care home was outstanding and she put on weight. The swelling in her legs went down. We, unfortunately, couldn't visit due to
COVID but spoke regularly. She seemed very happy although wanted to return to her home. She missed family. The staff we did see were lovely. It's a lovely care home. As unable to go to the care home had to provide an informal opinion.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We all miss Mum but pleased she is back home where she wanted to be.

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Review from Jean B (Resident) assisted by family/friend published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are very caring and supportive, and this enabled me to regain my confidence to return to independent living. Thank you to everyone for looking after me so well.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We all hope you are getting on well at home. Take care of yourself.

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Review from J M (Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had heard of this home and had visited once briefly and have not been disappointed in my experience when I needed to move into care.
I have had 30 years experience of working in the NHS nursing side and can appreciate the difficulties in this work.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It's a joy to have you at our home, thank you for your review.

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Review from M M (Daughter of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the care home is better now than it was when my dad first came in. There are more things going on and we are told more about the relatives wellbeing. They were very good to my dad and us in the last few days of his life.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We do try our very hardest as a team to provide the very best of care to our residents.

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Review from W M (Daughter of Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our mother received was excellent! Friendly, caring and dignified. Can't fault the home it is homely and the setting is lovely. The food is good. Mum had Alzheimer's but she loved sitting looking at the trees and would say how 'lovely it is here'.
Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you very much for your review. I will pass your lovely comments onto the team.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for The Manor House Care Home is calculated as follows: ( (172 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, respite and residential dementia care needs. Our services include complete en-suite, basin with WC en-suite and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (10)

Paula

Paula Pawsey

Job Title: Home Manager Joined: 2017

“The overall environment in the home is marvellous – it’s perfect for people who have lived in North Norfolk their whole lives offering a rural setting. There is a real sense of happiness at the home and great team spirit!”

Sonya

Sonya Bunn

Job Title: Deputy Manager Joined: 1999

I have worked at The Manor House for more than 25 years and there is a family feel here which extends to the residents and staff. We fully support the team and work closely together to help each other. It's a nice place to work with lovely surroundings. Paula, the manager, always makes a point of thanking the staff every day so they do feel appreciated.

Kelly

Kelly Hansford

Job Title: Administrator Joined: 2022

I have been with the home for nearly a year now. As an administrator, I find that it works well for my home and work balance as I live locally with young children. Having previously worked as a carer, I have an appreciation for what the team here does and can support the residents too.


I have a close working relationship with both the Home Manager and Deputy Manager.

Sara

Sara Moakes

Job Title: Head Chef

“My favourite part of my day is talking to the residents and making sure they are happy with the menu and offering them lots of choices. I love getting positive feedback from the residents and staff. My recent promotion to head chef took me out of my comfort zone but I have supportive colleagues who I can get advice, support and help from.”

John

John Ball

Job Title: Maintenance Joined: 2018

John plays a vital role at the home making sure everyone is safe. A number audits, inspections and reports need to be completed daily, weekly, monthly. John is a well respected member of the team.

Jayne

Jayne Beales

Job Title: Senior

Jayne has worked at the home for a number of years as Senior.

Sue

Sue Myers

Job Title: Activities Coordinator

I love everything about the home, the staff, and the residents. I'm always cheerful, chatty, and supportive, treating each resident as an individual and trying to make a difference.

Tanya

Tanya Locke

Job Title: Senior

Been at The Manor House for many years.

Suzanne

Suzanne Crabe

Job Title: Senior Carer

With over 35 years of experience, I hold NVQ Health and Social Care levels 2 and 3, plus Safe Handling of Medication level 2. I feel privileged to look after our residents, making them laugh and feel well cared for. We strive to make them feel at home.

Jackie

Jackie Gardner

Job Title: Night Senior Carer

I am responsible for the night care of our residents. I lead a small, loyal night team and supervise their work. I am responsible for writing all the nighttime care plans and monitoring the records in terms of daily fluid intake.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Care Home to verify any information. View our terms and conditions. The Manor House Care Home has an Enhanced Service - more info.