St Mary's Care Home, Norwich, Norfolk
St Mary's Care Home, Norwich, Norfolk
St Mary's Care Home, Norwich, Norfolk

St. Mary's is a purpose built care home, situated in beautiful landscaped gardens in Crostwick (a suburb of Norwich). The home is within easy reach of public transport, shops and local amenities.

The accommodation at St. Mary's consists mainly of single occupancy en-suite rooms, although several are large enough for two.

The home has TV lounges, a quiet sitting room and a south facing lounge. Meals are taken in the separate dining room where a wide range of home cooked (using fresh produce) traditional fayre is available. There are daily choices and special diets can be catered for. Meals can also be taken in residents' own rooms.

A hair stylist and qualified chiropodist visit the home regularly. A range of complementary therapies can be arranged for residents. Laundry for residents is undertaken by the home. The home has a varied programme of activities.

Group: Four Seasons Health Care

Person in charge: Tracey Edwards (Interim Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 6

Rooms with ensuite WC: 33

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Mary's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 St Mary's Care Home has a Review Score of 7.8 (7.804)

The Review Score of 7.8 (maximum of 10) for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for St Mary's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.327 for St Mary's Care Home is calculated as follows: ( (58 Excellents x 5) + (31 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 107 Ratings = 4.327

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.477 Points relating to the number of positive Reviews for St Mary's Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.8 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mary's Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mary's Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1

I cannot speak highly enough of the care given to my mother whilst at St Mary's Care Home. Witnessing a close relative suffering from dementia is incredibly difficult but this was assisted greatly by the care given by all the staff at the home. In her final weeks, the extra care provided by the carers went far above what anyone could expect. Not only did they provide the care required to give her the comfort she needed to reduce her pain and discomfort, but treated her with total dignity. My mother was always happy and well looked after during her stay at St Mary's. All the staff were always professional but above this, they were friendly and caring.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at St Mary's Care Home responded to this review on 31 Jan 2018:

Thank you, Robert, for your comments about your recent experience at St Marys Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother has always been happy at St Marys. When I ask her, she says that she is happy, well looked after and that the food is good.
It is obvious that the staff are very fond of her and she is grateful for their friendship and support. Staff are also polite and welcoming to me.
In the past few months I have observed that alarm bells do not go off so frequently and when they do, they are responded to.
A central reception desk in the entrance lobby is very useful. In the past, it had been difficult to find a member of staff if needed, however, this has improved of late.
The only criticism I would say is that mum's bathroom is not always thoroughly cleaned. However, I do realise this is difficult due to mum's condition.
At present, there is no obvious person doing activities. I believe this is being addressed. Previously activities have been excellent.

How likely would you be to recommend St Mary's Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good, caring and kind.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was against going to a care home and did not agree to go until the family was totally unable to care for her at home. Mum had bowel cancer and many other problems, toileting became a major issue. My brother and I chose St Mary's after much consideration and have blessed our choice to the day mum died. Mum was in St Mary's for 10 months in which time she was made to know and feel it was her home. Her wishes were upheld, it was clear to us that mum was treated with as much dignity and care as possible always considering mum's needs and requirements. Yes there were times when the overworked staff found it difficult but they always had a smile and nice words of encouragement when needed. My brother and I visited every day and were with mum for 10 days at the end 24 hrs a day. We saw how hard the staff worked but they still made time when we were upset to talk with us as well as mum it was obvious that they cared and showed compassion. Our sincere thanks to all carers night and day staff and management for taking such good care of our mother. You have a happy caring home keep up the good work you do a wonderful job.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We would like to thank you all so much for the care and support that you gave our Mother over the last 10 months she was with you.

You excelled all our expectations with the level of care given from when our mother came to St Mary’s to the day that she passed away on the 12th January 2016. Sadly the public only hear the bad things about care homes, you should all be proud that your care home is excellent and it is clear that you all do care for your residents and do your very best in what must be difficult circumstances.

It is a great shame that you all are not more financially rewarded for the tasks that you undertake as you are all special people to do the job that you do and we are so grateful that you were there for us and made our mothers last months as happy and cared for as ever possible.

You touch so many people’s hearts in your work with the support that you give to the residents and their families, keep up this good work and keep St Mary’s the happy place we found it to be thanks to your wonderful staff.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Excellent home and excellent care and staff. Would thoroughly recommend to other families.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff looked after her well with all her needs and requests. They tried to integrate her into the dining room and lounge where possible.

How likely would you be to recommend St Mary's Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff and home are lovely. Mum is well looked after and happy. The home is nice and clean and the staff very helpful.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Mary's is sometimes quite smelly! The change over in staff is huge! When on my last visit I was informed nine new people were starting, not due to not enough staff but to replace staff that have left! My aunt is bed bound, but quite aware of all of her surroundings. Her room is quite untidy and has a dirty carpet! Some staff are really caring. Not enough for patients to do! No stimulation.

How likely would you be to recommend St Mary's Care Home? Neither Unlikely or Likely

Average Rating: 

 2.6 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Satisfactory

Dawn Wood, Home Manager at St Mary's Care Home responded to this review on 27 Nov 2015:

Thank you for taking the time to review St Mary’s Care Home - we really do appreciate all feedback and comments. In relation to the issues you have raised in your review - the cleanliness of the home is paramount. There is a structured and thorough cleaning schedule in place which is monitored by a daily walk around the home to address and resolve any issues promptly.

We do have an Activities Leader here who provides fulfilling activities to residents on a daily basis. We have activities such as newspaper discussions and each Friday we hold a bingo afternoon for both residents and their relatives. Some residents do prefer not to participate and in this instance, the Activities Leader will spend time on a one-to-one basis with them.

I would be happy to discuss any other issues with you so please don’t hesitate to get in contact. Thank you again for your review.

Submit a Review for St Mary's Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for St Mary's Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Mary's Care Home