St Mary's Care Home

North Walsham Road, Crostwick, Norwich NR12 7BZ
Review Us
9.6 56 Reviews
  • St Mary's Care Home, Norwich
St Mary's Care Home, based in the village of Crostwick near Norwich, provides high quality care in a friendly, welcoming care home.

The care home has a variety of interesting activities for residents to participate in, as well as trips out and performances by visiting entertainers.

Healthy, tasty food is served to suit residents' dietary requirements.
Show St Mary's Care Home on the Map

Care Provided by St Mary's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1400

These prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements.

Contact St Mary's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Mary's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Iwona Szumilas (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (6)

St Mary's Care Home Reviews (56)

9.6

St Mary's Care Home has a Review Score of 9.6 (9.621) out of 10, based on 20 reviews in the last 2 years.
Over all time St Mary's Care Home has 56 reviews.

Overall Experience
  • 41
  • 13
  • 2
  • 0
  • 0
Date Published
  • 56
  • 9
  • 16
  • 20
  • 36
Reviewer Connection to St Mary's Care Home
  • 23
  • 13
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 56, showing 41-56
Review from Peter G (Son of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring, friendly staff.
Alwats involving residents in activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E J (Daughter of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at St Mary's Norwich for 6 months. She suffered from dementia and other health issues and sadly passed away recently.
The care she was given was over and above that expected. The staff were always caring, kind and sympathetic and were, I consider, exceptional in her last days.
The
home itself has a lovely atmosphere and was always clean and tidy. It felt a happy place to be.
Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home
Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for St Mary's Care Home. We understand how upsetting it must have been, and are so pleased you…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip B (Son of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at St Mary's Care Home since September 2018. She gets very confused and the staff have helped her to settle in and are always very patient with her (even when she gets up for breakfast at 2am) The manager knows all her residents by name and also many of the visitors. Couldn't have wished
for a better place for mum.
Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home
Thank you, Philip, for your comments about your recent experience at St Mary's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L N (Brother of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in St Mary's for almost 3 weeks now and her care has exceeded our expectations. We looked around several other care homes and we are very pleased she is here as the staff are helpful and caring.
We would recommend to anyone in the same situation. My mother-in-law was in a home for
3 years but St Mary's is much better.
Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home
Thank you for your comments about your recent experience at St Mary's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue L (Daughter of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is extremely well looked after. She is treated with dignity and respect. The staff have built up an excellent relationship with her and know her very well. They deal with issues related to her condition with obvious care. I can find no fault with the care she receives. It has been very reassuring
for us as a family. She has always spoken highly of her care and enjoys the food. Her room was decorated and refurbished at the end of last year and is very homely and welcoming. It remains clean and fresh. The home itself is a relaxed and calm place to visit mum.
Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home
Thank you, Sue, for your comments about your recent experience at St Marys Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C K (Husband of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my wife every day. She's well looked after and cared for. All the care staff and management are excellent and I have no worries when leaving here. She is well looked after for 24 hours a day.
Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home
Thank you for letting us know how we are doing at St Mary's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda K (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home for quite a while and I am so happy she is there. Staff at the home are amazing, they are so kind and caring. I couldn't wish for my mum to be looked after so well by any other loving people.
Thank you for looking after my mum.
Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home
Thank you, Amanda, for your feedback following your recent experience at St Mary's Care Home. We are happy to learn it has been a positive one. The care and wellbeing of every resident is our number…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise B (Daughter of Resident) published on 22 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family is very happy with the care mum is receiving from St Mary’s Care Home. Mum has expressed satisfaction at her level of care and appreciates the in-house cooked food. We feel there have been recent improvements in management, evidenced by a calmer more professional atmosphere and more responsiveness
to the individual residents.
Reply from Ronnie Cavanagh, Digital Marketing Executive at St Mary's Care Home
Thank you, Louise, for sharing your recent experience of St Marys Care Home. We are happy to hear it has been so positive and that you have been pleased with the quality of our care. We appreciate you…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert S (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot speak highly enough of the care given to my mother whilst at St Mary's Care Home. Witnessing a close relative suffering from dementia is incredibly difficult but this was assisted greatly by the care given by all the staff at the home. In her final weeks, the extra care provided by the carers
went far above what anyone could expect. Not only did they provide the care required to give her the comfort she needed to reduce her pain and discomfort, but treated her with total dignity. My mother was always happy and well looked after during her stay at St Mary's. All the staff were always professional but above this, they were friendly and caring.
Reply from Ronnie Cavanagh, Digital Marketing Executive at St Mary's Care Home
Thank you, Robert, for your comments about your recent experience at St Marys Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Relative of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, caring and kind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith B (Daughter of Resident) published on 27 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was against going to a care home and did not agree to go until the family was totally unable to care for her at home. Mum had bowel cancer and many other problems, toileting became a major issue. My brother and I chose St Mary's after much consideration and have blessed our choice to the
day mum died. Mum was in St Mary's for 10 months in which time she was made to know and feel it was her home. Her wishes were upheld, it was clear to us that mum was treated with as much dignity and care as possible always considering mum's needs and requirements. Yes there were times when the overworked staff found it difficult but they always had a smile and nice words of encouragement when needed. My brother and I visited every day and were with mum for 10 days at the end 24 hrs a day. We saw how hard the staff worked but they still made time when we were upset to talk with us as well as mum it was obvious that they cared and showed compassion. Our sincere thanks to all carers night and day staff and management for taking such good care of our mother. You have a happy caring home keep up the good work you do a wonderful job.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew C (Son of Resident) published on 27 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank you all so much for the care and support that you gave our Mother over the last 10 months she was with you.

You excelled all our expectations with the level of care given from when our mother came to St Mary’s to the day that she passed away on the 12th January 2016. Sadly
the public only hear the bad things about care homes, you should all be proud that your care home is excellent and it is clear that you all do care for your residents and do your very best in what must be difficult circumstances.

It is a great shame that you all are not more financially rewarded for the tasks that you undertake as you are all special people to do the job that you do and we are so grateful that you were there for us and made our mothers last months as happy and cared for as ever possible.

You touch so many people’s hearts in your work with the support that you give to the residents and their families, keep up this good work and keep St Mary’s the happy place we found it to be thanks to your wonderful staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K W (Son of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home and excellent care and staff. Would thoroughly recommend to other families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances R (Daughter of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff looked after her well with all her needs and requests. They tried to integrate her into the dining room and lounge where possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Daughter of Resident) published on 23 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and home are lovely. Mum is well looked after and happy. The home is nice and clean and the staff very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon P (Niece of Resident) published on 27 November 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
St Mary's is sometimes quite smelly! The change over in staff is huge! When on my last visit I was informed nine new people were starting, not due to not enough staff but to replace staff that have left! My aunt is bed bound, but quite aware of all of her surroundings. Her room is quite untidy and
has a dirty carpet! Some staff are really caring. Not enough for patients to do! No stimulation.
Reply from Dawn Wood, Home Manager at St Mary's Care Home
Thank you for taking the time to review St Mary’s Care Home - we really do appreciate all feedback and comments. In relation to the issues you have raised in your review - the cleanliness of the home…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for St Mary's Care Home is calculated as follows: ( (172 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 235 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (4)

Iwona

Iwona Szumilas

Job Title: Home Manager Joined: 2024

I worked in the care sector for 13 years before I joined the St. Mary's Care Home team in 2024. I have previous experience in dementia and residential care, LD and mental health. I am passionate about making a difference in people's lives and building strong relationships with residents, their families and my team. St.


Mary's Care Home is a beautiful place with a great potential to become outstanding and has a homely atmosphere which our residents, staff and visitors enjoy. I am proud of my team who genuinely care about our residents' health & wellbeing and every day go above and beyond to make their lives happier and a little bit brighter. I lived in Norwich for 15 years and enjoyed every minute of it. I love travelling, spending time with family and friends and generally keeping myself occupied.

Jack

Jack Fish

Job Title: Deputy Manager Joined: 2025

I have worked in Care for around 10 years. I previously worked as a Deputy working with adults with physical and learning disabilities, acquired brain injuries and mental health conditions. One of my passions is Mental Health and Well-Being. I went to university in Cambridge where I received my degree in Abnormal and Clinical Psychology. I am Level 5 qualified and a Mental Health First Aider. I hope to do a Masters Degree in one of these fields. Outside of work I try and spend time with my friends as often as I can and enjoy attending as many concerts as I can.
I have always wanted to work in a setting where I am able to make a positive impact on the lives of others. Since starting Kingsley everyone has been very welcoming. We have a great team here who put the lives of the residents at the forefront of everything they do. I am very excited for my future with Kinglsey and where it will take me.

Sonia

Sonia Bright

Job Title: Administrator

I have worked in administration and office management for many years. Although I had worked across the NHS and the private care sector, I had taken a break from this professional area of work. Joining St Mary's has just been amazing. It's a great feeling being central at reception in seeing staff, residents and family. No one day is the same. We have an amazing team supporting all of our residents. Outside of work my family our my focus.

Lauren

Lauren Nield-Keeley

Job Title: Activities & Lifestyle Co-ordinator

I worked in the Holiday Park industry for 20 years, covering roles such as show team singer to Entertainments Manager, before moving over to Events Co-ordinator for those who owned their own holiday homes. After first-hand experience of finding care for a family member, I decided I would like to be a part of the care home sector to try and enrich the day-to-day lives of residents who live there, and so in January 2025, I joined the team at St Mary's Care Home. I enjoy providing a variety of activities that encourage and assist our residents to socialise and keep their independence through joining in. I enjoy spending time with the residents and getting to know them and their families. The atmosphere at St Mary's is a lovely balance of friendship and care between everyone who lives, works and visits our home.


Outside of wor,k I enjoy spending time with my family, my dog Molly and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's Care Home to verify any information. View our terms and conditions. St Mary's Care Home has an Enhanced Service - more info.