Old Rectory

Norwich Road, Acle, Norwich NR13 3BX

Old Rectory is a modern care accommodation with extensive en-suite facilities, including assisted bathrooms, making it ideal for older adults with care needs to achieve a relaxing and comfortable daily lifestyle.

Residents have the choice of three lounges and a conservatory, as well as access to numerous activities and entertainments and also home-cooked meals catered to personal taste.

Staff deliver a compassionate service, tailoring support to suit dignity and to any specialist needs individuals might have.

Group: Pearlcare

Person in charge: Dean Jermy (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 3

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single £750 – £850 (These prices are only a guideline, please contact Old Rectory to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

On site parking at front and rear of building

Latest Care Quality Commission* Report on Old Rectory: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Old Rectory in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.328 for Old Rectory is calculated as follows: ( (96 Excellents x 5) + (76 Goods x 4) + (28 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.328

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.882 Points relating to the number of positive Reviews for Old Rectory is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.8 Target = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Old Rectory has a Review Score of 9.2 (9.210) from 17 Reviews


Average Ratings

  • Excellent
    7
  • Good
    8
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Old Rectory?

  • Extremely LIKELY
    11
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Old Rectory

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The care was exceptional. My father was bedridden for 18 months and we could not fault the care given, he was turned every 2 hours without fail (this became every 1 hour at the end of his life). The staff were respectful at all times both to my father and us his family. The new manager has made an already brilliant care home even better. Without doubt, this was the best place for dad to live his years.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   4.8 out of 5

Dean Jermy, Manager at Old Rectory responded to this review on 21 Mar 2018:

Thank you for the lovely review, I will share this with all the staff. We try our hardest to give high-quality care and it's nice to hear that our efforts don't go unseen.

I can't fully comment as I don't attend, mum does. But all seems fine. If I had a problem I would contact.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   4.4 out of 5

Dean Jermy, Care Manager at Old Rectory responded to this review on 12 Jan 2018:

Thank you, Alex, for your kind comments. Regarding the activities, we will going forward, email you the monthly activities so you know what your mum will be doing on the days she spends with us.

Mother was cared for in the Old Rectory for several months during spring and summer 2017 before she was well enough to return home. We found the management and staff to be excellent and working hard to do their best. Being an older converted property, the facilities and layout make things more difficult than more modern, purpose-designed premises and there is rather an enclosed feel with some rooms being quite small. However, mother was well treated within the constraints of the building and staff numbers, and still often comments on how well she was looked after by the management and staff while at the Old Rectory.

How likely would you be to recommend Old Rectory? Likely

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Average Rating:   3.8 out of 5

Dean Jermy, Manager at Old Rectory responded to this review on 20 Dec 2017:

Thanks for the lovely review, its nice to hear the views of family members.

Mum went into the Old Rectory for respite after the passing of my father to which she was not coping with very well. She was welcomed with open arms and cared for well right up until the day she had to be admitted to hopsital. I found the staff to be caring and helpful, polite and respectful. Thank you to them all for everything they did for mum in the short time she was at the Old Rectory.

How likely would you be to recommend Old Rectory? Likely

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Average Rating:   4 out of 5

I visit the home on average once a week usually on Sundays. The home is always airy, light and clean. The staff levels appear very thin on Sundays and it's difficult to find anyone to discuss my aunts care and needs.
Management - Why do the managers not last very long at the home? Always mysterious circumstances arise before they leave!

How likely would you be to recommend Old Rectory? Likely

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Average Rating:   3.2 out of 5

Old Rectory offers amazing care. My mother has got a new lease of life since being there. She arrived in November 2016. Nothing is too much trouble for the staff. The manager is fantastic and her door is always open and she is marvellous with the residents. I have never met anybody so passionate and I've worked in care for 25 years. She is marvellous.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   5 out of 5

My mother was placed here for emergency respite, under very challenging circumstances. Staff were so friendly and caring, ensuring that mum felt safe and comfortable. Nothing was too much trouble for them and our family is extremely grateful to all of the staff for their compassion, friendliness and professionalism.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   4.8 out of 5

In general, there are no specific problems. The staff are very good and helpful.
The Old Rectory is by far better than many homes I have seen.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are really what make the Old Rectory at Acle such a welcoming care home. They are kind and caring, giving respect to all. They bake a cake for residents birthdays and even give them presents. The management and staff always listen to concerns and through my experience there are some staff that go above and beyond especially when a resident is feeling a little down or vulnerable. They will make sure they take time out to talk to them or do something special. I cannot praise them enough.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   4.3 out of 5

My dad has been in the Old Rectory for 2 and a half years. Sadly he passed away in June 2016. The care The Old Rectory gave was over and above fantastic, dad was made so welcome from the start, and dad was a very independent person, which the carers took in their stride.
There have been a few changes in management and the present manager has really put her heart and soul into The Old Rectory. In dads last months I believe that the carers looked after dad as though he was their dad and I know they really miss him. I can't recommend The Old Rectory too highly.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   4.9 out of 5

Mother has been at The Old Rectory for 18 months and she has been looked after well.

How likely would you be to recommend Old Rectory? Likely

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Average Rating:   3.5 out of 5

Overall I am satisfied with the care given and the cleanliness of the home. The manageress is always ready to listen to me if I have any concerns about my husband she will do her best to help me.

How likely would you be to recommend Old Rectory? Likely

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Average Rating:   3.8 out of 5

This home has always had a lovely feel about it. The staff are always friendly and the residents well cared for. A few months ago when the new manager took over it went up further in my estimations. Nothing is too much trouble and the cleanliness, care and general feel of the home improvement. I know my relative is in safe hands and as happy as he can be in the care home environment. The food smells and looks divine. Not the most modern home but perfect in my view.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   4.8 out of 5

This home was deteriorating fast, staff and manager turnover was awful (2015) recently appointed manager has turned this home around in a short space of time. Communication has improved, regular staff and key workers have been introduced. The d├ęcor is lovely although more to do. The whole atmosphere has changed for the better and I can now be confident that I have made the right decision for my mum as hard as that me be.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   3.9 out of 5

From the first moment I walked in I felt a sense of calm and caring. There was no smell. I was introduced to all the staff and the manager was very helpful and reassuring at a very difficult time. Every time I ring or visit I am made to feel I have made the right decision and nothing is too much trouble from staying for lunch or my mum's dog staying here with her. I cannot express enough how wonderful it is here. Thank you.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   5 out of 5

Mum has been at The Old Rectory for about 18 months now. Initially everything was good - the atmosphere between management and staff was very friendly and professional. The staff then started to leave and things went downhill. A lot of agency staff were used which is very unsettling for someone with dementia. Various people came from head office to keep things going as the manager left (no explanation given). The staff were very stressed and not sure of what was happening, but they keep things going. New staff have now started and today I met the new manager, who seems very enthusiastic about the future. Her priority is the residents and also the welfare and treatment of the staff. I feel mum is happier now there is someone in charge who seems to be aware of their role as manager.

How likely would you be to recommend Old Rectory? Extremely Likely

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Average Rating:   4.4 out of 5

I went to visit my friend and thought the home was excellent, clean and welcoming. I thought my friend was looked after very well.

How likely would you be to recommend Old Rectory? Likely

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Average Rating:   4.1 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2013

Investors in people standards

Recipient: Old Rectory

Date: Tuesday 09 Apr 2013

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