Old Rectory

Norwich Road, Acle, Norwich NR13 3BX
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9.4 43 Reviews
  • Old Rectory, Norwich
The Old Rectory is a purpose-adapted 31-bed residential care home providing care and support for adults living with dementia and those requiring residential care. The home is designed to promote safety, comfort, dignity and independence within a supportive and person-centred environment.
 
The home offers a range of well-maintained communal facilities, including two communal bathrooms equipped with walk-in showers and a fully electric hoist-assisted bath to support residents with varying mobility needs. Communal spaces include a main lounge, a garden lounge and a dedicated activity room with a dining area, providing comfortable areas for relaxation, socialising and meaningful activities.
 
The Old Rectory is arranged over two floors and is fully accessible, with both a lift and a stair lift in place to support safe movement throughout the home. Outdoor space is available for residents to enjoy, supporting wellbeing and engagement. The layout and facilities of the home enable staff to deliver safe, effective and compassionate care in line with individual needs.
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Care Provided by Old Rectory

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1150 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1201 – £1400

These prices are only a guideline, please contact Old Rectory to find out the exact price for your requirements.

Contact Old Rectory to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Old Rectory to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Erica Miners (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • Protected Meal times

Parking

  • On site parking at front and rear of building

Old Rectory Reviews (43)

9.4

Old Rectory has a Review Score of 9.4 (9.362) out of 10, based on 6 reviews in the last 2 years.
Over all time Old Rectory has 43 reviews.

Overall Experience
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Reviewer Connection to Old Rectory
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Total of 43, showing 1-20
Review from Rachel A (Granddaughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nanny is very happy here, She is well looked after by staff, Nanny is kept busy with lots of different activities from bingo, colouring, dominoes, darts, keep fit, and lots more. The staff are always helpful, kind,
Supportive and always available to talk too,
Nanny is settled and content.
Reply from Erica Miners, Manager at Old RectoryThank you so much for taking the time to write such a lovely review.
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Review from S L (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been here a few weeks but she has been welcomed and made to feel included and at home straight away. The staff are all fabulous and are all looking after my mum well. I have no concerns. The rooms are lovely. Mum has a choice of meals, she enjoys the different activities including Bingo.
I am sure Mum will continue to be very happy here.
Reply from Rachel Gee, Manager at Old RectoryThank you for your review, it is much appreciated. We are pleased your mum has settled well. We will pass on your kind words to our staff
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Review from Violet L (Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice room, everything I hoped for.
Reply from Jade Salter, Deputy Manager at Old RectoryThank you for your review. We hope we can continue to ensure your stay with us is pleasant.
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Review from Helen W (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All residents are a family at the Old Rectory, the home is clean and has brilliant staff who deeply care and love their jobs, this makes a huge difference when placing your loved one in a home. They have an excellent entertainment coordinator, you can see all their antics on their social media page,
it's wonderful to see.
My father came from a horrible home which he was placed in without our choice. Once Dad was at the Old Rectory, he put on weight, had the care he needed, he was clean and very well looked after. This home isn't just a care home, everyone is family.
If you want a home for your loved one look at the Old Rectory, their staff is very well trained, when I visited for the first time I asked hundreds of questions not only to staff but residents and visitors about what they thought of the home, I really looked on their reviews and CQC rating which is currently Good, I'm expecting them to be higher at the next inspection. I've worked in care for 33 years and would definitely recommend Old Rectory.
Reply from Jade Salter, Deputy Manager at Old RectoryThank you so much for your kind words! Your review is very much appreciated and will be shared with the team!
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Review from Ann K (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The residents of this care home have had a wonderful summer with trips to the races, the Gt. Yarmouth Waterways, garden centres and coffee shops. They have had singers to entertain them, a fete with Elvis entertaining everyone. Together with the usual activities and the occasional ice cream, they have
all enjoyed themselves. Thank you to the staff and volunteers for making this happen.
Reply from Jade Salter, Deputy Manager at Old RectoryThank you for your kind words. We really enjoy being able to have days out with our residents and making them happy.
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Review from G T (Friend of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first month has been excellent. Almost home from home. Thank you for looking after me.
Reply from Jade Salter, Deputy Manager at Old RectoryThank you for your continued support and lovely comments.
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Review from D B (Son of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident for approximately two years now and is very settled here. The staff are polite, caring and kind towards the residents.
There are plenty of activities laid on for them and there is no pressure to take part if they don’t want to.
It’s been a tough time for us coping with
a loved one with dementia but the management team and admin have been extremely supportive throughout, thank you.
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Review from Carole E (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at the Old Rectory are very kind and supportive.
They go that extra mile.
Nothing is too much for them.
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Review from G H (Son of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff, amazing management. Management go above and beyond to help my mother - I couldn’t be more grateful. The home is always clean, tidy and residents are always having fun with activities taking place. This really is an amazing home. Thanks.
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Review from J H (Friend of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting the care home since 2014, originally with a family member as a resident and then with three different friends as residents. I have seen many changes over the period, especially in the last 12 months with many improvements being made to the interior of the building. Staff have always
been good to the residents and the management is now at the best it has been in the past 9 years.
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Review from Bryn C (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is good and the team at the Old Rectory Care Home are excellent.
Ten months into my mum’s care and we’re overwhelmed with the level of care, love and support she is receiving at this difficult time.
This is extended not only to my mother but to all at the home.
Our thanks to the entire
team for their continued hard work and dedication to looking after all the residents.
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Review from Pippa B (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have been residents at the Old Rectory Care Home since December 2022. I had managed to find care for them in their home since 2016 but as their dementia and mobility deteriorated, this was not sustainable. It was very important to find a friendly and cosy place for them to live and
be looked after with love and compassion.
On my first visit, I was immediately struck with the lovely atmosphere and feeling of warmth around the Old Rectory. The residents seemed engaged and happy and the staff were chatting to them as friends not just 'service users'.
My parents have settled well and formed friendships with staff and residents alike, as have I!
It's never easy to make the decision to put your loved ones into full-time care but I have felt reassured that they are being well looked after. I have no regrets. Highly recommended.
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Review from A W (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at the Old Rectory Care Home from November 2022 until February 2023. The staff were wonderful and I have no hesitation in recommending this care home. My mother was very happy there.
The activities coordinator was excellent with her entertainment for the residents every day.
The staff
were always helpful whenever I asked a question.
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Review from Jo D (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at the Old Rectory for over four years. We sadly lost Dad just before Christmas. I can truly say we as a family were overwhelmed by the support and love that was shown to Dad and us throughout his final hours and during his whole 4-year stay.
The staff are kind, friendly and
are always cheerful.
We can never thank them enough for the love they had for our dad.
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Review from S S (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff/management. Everyone is so kind, caring and supportive. They have offered lots of reassurance to any concerns for both myself and my mum. Any issues that were raised were resolved promptly.
The home is always clean and tidy. I can't thank everyone enough for the care provided.
Reply from Rachel Hadley, Manager at Old RectoryThank you for your review. We appreciate any feedback.
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Review from A A (Daughter of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
my mother has been at the rectory for four and a half years. During that time I have always found that she has been treated with respect and dignity which sh has always said the staff are caring, friendly and kind and did a magnificent job during the pandemic. I have peace of mind knowing that my mum
is well fed, clean and most importantly safe whilst she is living them.
Reply from Jade Salter, Business Support Administrator at Old RectoryThank you for your kind review, we appreciate any reviews we receive.
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Review from Joanne H (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience with The Old Rectory Care Home has always been most welcome when visiting our bedridden Mum.
When at any time we have needed any help it has been very prompt and positive.
Mum is well and truly looked after.
Reply from Carmen Palmer, Business Support Administrator at Old RectoryThank you for your kind review we appreciate any feedback at the Old Rectory.
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Review from G B (Friend of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family friend to a resident who lives here. I can say I have always seen my friend have a smile on their face. The care at Old Rectory is brilliant, nothing is too much trouble.
Residents have brilliant activities and thoroughly enjoy them.
Reply from Carmen Palmer, Business Support Administrator at Old RectoryThank you for your kind review we appreciate any feedback at the Old Rectory.
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Review from Julie B (Daughter of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the Old Rectory for two years and has always received excellent care. Staff are friendly and caring. Mum is treated with dignity and respect and is always clean and tidy. As a family we are very happy with Mums care at the Old Rectory.
Reply from Jade Salter, Business Support Administrator at Old RectoryThank you for your kind review. We are pleased your Mum is happy here with us.
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Review from Kevin B (Son-in-law of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother (in-law) moved into The Old Rectory in January 2021 with dementia, following a long battle at home against the disease. The family had no other choice but to place Mum in a Care Home for her own safety, (the family were attending her 24 hours a day seven days a week for the final three months).
She was very agitated and frightened and could not be or wanted to be left alone, however following considerable understanding, reassurance and care from the staff at the Old Rectory her demeanour became less agitated and frightened, the staff were excellent and understanding in attending to her special needs, unfortunately, Mum passed away in May 2021.
The professional care and commitment shown to her by all the staff were excellent. The family would like to send them our heartfelt thanks.
Reply from Dean Jermy, Manager at Old RectoryThank you, Kevin, for your very kind words, especially at such a difficult time for you and all the family; we are all thinking of you. We very much appreciate your valued feedback, which will be shared with all of the team.
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Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Old Rectory is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.432 Points relating to the number of positive Reviews for Old Rectory is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 6 Positive Reviews ÷ 6.8 = 0.882
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Erica

Erica Miners

Job Title: Registered Home Manager Joined: 2025

I believe a care home should feel like just that, a home. A place where people feel comfortable, valued, and free to be themselves. Yes, safety, dignity, and high standards of care are non-negotiable, but so too are laughter, good conversations, and those little moments that make life meaningful.


As a manager, I lead with kindness, openness, and a smile. I want my team to feel supported, confident, and proud of the work they do because happy staff make for happy residents. I’m not afraid to roll up my sleeves, join in with activities, or share a joke over a cup of tea; after all, joy is just as important as care.


I aim to build a culture where families, staff, and residents feel like one community and where everyone’s voice matters, and individuality is celebrated. For me, it’s about balancing professionalism with warmth, structure with flexibility, and care with a genuine sense of fun. At the end of the day, people may not always remember the paperwork or the policies — but they’ll always remember how you made them feel. And I want everyone who comes through our doors to feel respected, safe, and, whenever possible, to leave with a smile.

Kaitlin

Kaitlin Burden

Job Title: Deputy Manager Joined: 2022

Kaitlin has been a valued member of The Old Rectory team for over three years, joining us at just 18 and growing into a confident, compassionate, and highly capable care professional. She has formed strong, trusting relationships with our residents and their families, and her gentle, approachable nature makes her a natural point of support within the home.


Kaitlin knows the residents exceptionally well and always goes the extra mile to ensure they feel safe, understood, and cared for. She is committed to her own development and is currently working towards her Level 5 in Leadership and Management, demonstrating her dedication to progressing within the sector. Kaitlin brings warmth, stability, and enthusiasm to the home, and I am delighted to have her stepping into the role of Deputy Manager.

Frequently Asked Questions about Old Rectory

What types of Care is Old Rectory registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Old Rectory have?

There are 31 Single Rooms.

What are the Facilities & Services at Old Rectory?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Old Rectory to the centre of Norwich?

10.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Rectory to verify any information. View our terms and conditions. Old Rectory has an Enhanced Service - more info.