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Old Rectory

Norwich Road, Acle, Norwich, Norfolk NR13 3BX
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Old Rectory, Norwich
Old Rectory, Norwich
Old Rectory, Norwich

Welcome to The Old Rectory, a place to feel at home!

The Old Rectory is more than just a care home. It’s a warm, vibrant community where comfort, safety, and happiness come first. Purpose-adapted for outstanding residential and dementia care, the 31-bed home is a haven where every resident is valued, supported, and empowered to live life fully.

Person-centred care, every day: The dedicated team delivers truly personalised care, taking time to...  

Care Provided by Old Rectory

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,400£1,200 - £1,400
Residential Dementia Care£1,150 - £1,400£1,201 - £1,400

Contact Old Rectory to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Erica Miners (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (31)

Visiting

  • Protected Meal times

Parking

  • On site parking at front and rear of building

Old Rectory Reviews (45)

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9.5

Old Rectory has a Review Score of 9.5 (9.494) out of 10, based on 9 reviews in the last 2 years. Over all time Old Rectory has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from S C (Daughter of Resident) published on 9 February 2016 Submitted via Postal Card
Overall Experience

This home was deteriorating fast, staff and manager turnover was awful (2015) recently appointed manager has turned this home around in a short space of time. Communication has improved, regular staff and key workers have been introduced. The décor is lovely although more to do. The whole atmosphere has changed for the better and I can now be confident that I have made the right decision for my mum as hard as that me be.

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Review from Alfietoad (Daughter-in-law of Resident) published on 9 February 2016 Submitted via Postal Card
Overall Experience

This home has always had a lovely feel about it. The staff are always friendly and the residents well cared for. A few months ago when the new manager took over it went up further in my estimations. Nothing is too much trouble and the cleanliness, care and general feel of the home improvement. I know my relative is in safe hands and as happy as he can be in the care home environment. The food smells and looks divine. Not the most modern home but perfect in my view.

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Review from Debbie H (Daughter of Resident) published on 22 December 2015 Submitted via Postal Card
Overall Experience

From the first moment I walked in I felt a sense of calm and caring. There was no smell. I was introduced to all the staff and the manager was very helpful and reassuring at a very difficult time. Every time I ring or visit I am made to feel I have made the right decision and nothing is too much trouble from staying for lunch or my mum's dog staying here with her. I cannot express enough how wonderful it is here. Thank you.

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Review from Maureen S (Daughter of Resident) published on 23 November 2015 Submitted via Postal Card
Overall Experience

Mum has been at The Old Rectory for about 18 months now. Initially everything was good - the atmosphere between management and staff was very friendly and professional. The staff then started to leave and things went downhill. A lot of agency staff were used which is very unsettling for someone with dementia. Various people came from head office to keep things going as the manager left (no explanation given). The staff were very stressed and not sure of what was happening, but they keep things going. New staff have now started and today I met the new manager, who seems very enthusiastic about the future. Her priority is the residents and also the welfare and treatment of the staff. I feel mum is happier now there is someone in charge who seems to be aware of their role as manager.

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Review from Barbara H (Friend of Resident) published on 1 September 2015 Submitted via Postal Card
Overall Experience

I went to visit my friend and thought the home was excellent, clean and welcoming. I thought my friend was looked after very well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Old Rectory.

Upcoming Events

There are no upcoming events for Old Rectory.

Awards / Recognitions (1)

  • 09 Apr 2013Recipient: Old Rectory

Accreditations

There are no accreditations posted yet for Old Rectory.

Meet the Team (5)

Erica Miners
Erica MinersJob Title:Registered Home ManagerJoined: 2025

I believe a care home should feel like just that, a home. A place where people feel comfortable, valued, and free to be themselves. Yes, safety, dignity, and high standards of care are non-negotiable, but so too are laughter, good conversations, and those little moments that make life meaningful.

As a manager, I lead with kindness, openness, and a smile. I want my team to feel supported, confident, and proud of the work they do because happy staff make for happy residents. I’m not afraid to roll up my sleeves, join in with activities, or share a joke over a cup of tea; after all, joy is just as important as care.

I aim to build a culture where families, staff, and residents feel like one community and where everyone’s voice matters, and individuality is celebrated. For me, it’s about balancing professionalism with warmth, structure with flexibility, and care with a genuine sense of fun. At the end of the day, people may not always remember the paperwork or the policies — but they’ll always remember how you made them feel. And I want everyone who comes through our doors to feel respected, safe, and, whenever possible, to leave with a smile.

Michaela Pye
Michaela PyeJob Title:AdministratorJoined: 2024

Michaela has worked at The Old Rectory Residential Care Home for the past two years as Administrator and is a highly valued member of the team. Michaela is often described as the hub of the home due to the central role she plays in supporting residents, relatives, staff, and professionals on a daily basis.

She has built exceptionally positive relationships with families through her warm, approachable nature and excellent communication skills. Michaela is often the first point of contact for relatives and visitors and consistently provides reassurance, support and guidance in a calm and professional manner.

Michaela is trusted by both staff and families, and many people naturally turn to her for help, advice or support when issues arise. Her organisational skills, knowledge of the home and willingness to help others make her an invaluable part of the service. Michaela’s caring, approach, professionalism and dedication contribute greatly to the welcoming and supportive atmosphere within the home.

Emily Hart
Emily HartJob Title:Deputy ManagerJoined: 2015

Emily is the Deputy Manager at The Old Rectory Residential Care Home and has worked within the home for over 10 years. During this time, she has supported across all departments within the service, giving her a wealth of knowledge and experience in all aspects of the home’s day-to-day running and resident care.

Emily has developed excellent relationships with residents, families, and staff and is highly respected within the home for her approachable, supportive, and caring nature. Her long-standing commitment to the service means she knows the residents extremely well, including their individual routines, preferences, and support needs, helping to ensure truly person-centred care is delivered.

Emily plays a key role in supporting both the staff team and management team and is always willing to offer guidance, reassurance, and practical support wherever needed. Her experience, dedication, and understanding of the home make her an invaluable part of The Old Rectory team.

Kaitlin Burden
Kaitlin BurdenJob Title:Senior CarerJoined: 2023

Kaitlin is a Senior Carer at The Old Rectory Residential Care Home and has worked within the home since the age of 18. Over the past 3 years, she has developed into a highly valued and dedicated member of the team, building strong relationships with residents, families, and colleagues alike.

Kaitlin is passionate about providing high-quality person-centred care and is known for her kind, caring, and supportive approach. She has a good understanding of the residents’ individual needs and preferences and works hard to ensure residents feel safe, respected, and well cared for.

Kaitlin is currently completing her Level 5 qualification in Leadership and Management, demonstrating her commitment to both her professional development and the ongoing improvement of the service. She is a positive role model within the team and is always willing to support others and continue learning within her role.

Kayleigh Jennings
Kayleigh JenningsJob Title:Senior CarerJoined: 2023

Kayleigh is a Senior Carer at The Old Rectory Residential Care Home and has been a valued member of the team for several years. She is known for consistently going above and beyond for both residents and colleagues and always approaches her role with kindness, compassion, and professionalism.

Kayleigh has developed strong relationships with residents and their families and takes pride in delivering high-quality person-centred care. She is caring, approachable, and always willing to help, often supporting both residents and staff wherever needed throughout the home.

As a Senior Carer, Kayleigh plays an important role in maintaining high standards of care and supporting the wider team. Her dedication, reliability, and positive attitude make her a highly respected and appreciated member of The Old Rectory team.

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