Old Rectory

Norwich Road, Acle, Norwich NR13 3BX
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9.4 43 Reviews
  • Old Rectory, Norwich
The Old Rectory is a purpose-adapted 31-bed residential care home providing care and support for adults living with dementia and those requiring residential care. The home is designed to promote safety, comfort, dignity and independence within a supportive and person-centred environment.
 
The home offers a range of well-maintained communal facilities, including two communal bathrooms equipped with walk-in showers and a fully electric hoist-assisted bath to support residents with varying mobility needs. Communal spaces include a main lounge, a garden lounge and a dedicated activity room with a dining area, providing comfortable areas for relaxation, socialising and meaningful activities.
 
The Old Rectory is arranged over two floors and is fully accessible, with both a lift and a stair lift in place to support safe movement throughout the home. Outdoor space is available for residents to enjoy, supporting wellbeing and engagement. The layout and facilities of the home enable staff to deliver safe, effective and compassionate care in line with individual needs.
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Care Provided by Old Rectory

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1150 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1201 – £1400

These prices are only a guideline, please contact Old Rectory to find out the exact price for your requirements.

Contact Old Rectory to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Old Rectory to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Erica Miners (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • Protected Meal times

Parking

  • On site parking at front and rear of building

Old Rectory Reviews (43)

9.4

Old Rectory has a Review Score of 9.4 (9.362) out of 10, based on 6 reviews in the last 2 years.
Over all time Old Rectory has 43 reviews.

Overall Experience
  • 30
  • 11
  • 2
  • 0
  • 0
Date Published
  • 43
  • 1
  • 2
  • 6
  • 37
Reviewer Connection to Old Rectory
  • 23
  • 7
  • 5
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Debbie H (Daughter of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment I walked in I felt a sense of calm and caring. There was no smell. I was introduced to all the staff and the manager was very helpful and reassuring at a very difficult time. Every time I ring or visit I am made to feel I have made the right decision and nothing is too much trouble
from staying for lunch or my mum's dog staying here with her. I cannot express enough how wonderful it is here. Thank you.
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  • Care / Support
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  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Maureen S (Daughter of Resident) published on 23 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at The Old Rectory for about 18 months now. Initially everything was good - the atmosphere between management and staff was very friendly and professional. The staff then started to leave and things went downhill. A lot of agency staff were used which is very unsettling for someone with
dementia. Various people came from head office to keep things going as the manager left (no explanation given). The staff were very stressed and not sure of what was happening, but they keep things going. New staff have now started and today I met the new manager, who seems very enthusiastic about the future. Her priority is the residents and also the welfare and treatment of the staff. I feel mum is happier now there is someone in charge who seems to be aware of their role as manager.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Barbara H (Friend of Resident) published on 1 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to visit my friend and thought the home was excellent, clean and welcoming. I thought my friend was looked after very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Old Rectory is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.432 Points relating to the number of positive Reviews for Old Rectory is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 6 Positive Reviews ÷ 6.8 = 0.882
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Erica

Erica Miners

Job Title: Registered Home Manager Joined: 2025

I believe a care home should feel like just that, a home. A place where people feel comfortable, valued, and free to be themselves. Yes, safety, dignity, and high standards of care are non-negotiable, but so too are laughter, good conversations, and those little moments that make life meaningful.


As a manager, I lead with kindness, openness, and a smile. I want my team to feel supported, confident, and proud of the work they do because happy staff make for happy residents. I’m not afraid to roll up my sleeves, join in with activities, or share a joke over a cup of tea; after all, joy is just as important as care.


I aim to build a culture where families, staff, and residents feel like one community and where everyone’s voice matters, and individuality is celebrated. For me, it’s about balancing professionalism with warmth, structure with flexibility, and care with a genuine sense of fun. At the end of the day, people may not always remember the paperwork or the policies — but they’ll always remember how you made them feel. And I want everyone who comes through our doors to feel respected, safe, and, whenever possible, to leave with a smile.

Kaitlin

Kaitlin Burden

Job Title: Deputy Manager Joined: 2022

Kaitlin has been a valued member of The Old Rectory team for over three years, joining us at just 18 and growing into a confident, compassionate, and highly capable care professional. She has formed strong, trusting relationships with our residents and their families, and her gentle, approachable nature makes her a natural point of support within the home.


Kaitlin knows the residents exceptionally well and always goes the extra mile to ensure they feel safe, understood, and cared for. She is committed to her own development and is currently working towards her Level 5 in Leadership and Management, demonstrating her dedication to progressing within the sector. Kaitlin brings warmth, stability, and enthusiasm to the home, and I am delighted to have her stepping into the role of Deputy Manager.

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