Old Rectory

Norwich Road, Acle, Norwich NR13 3BX
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9.8 43 Reviews
  • Old Rectory, Norwich
Old Rectory is a modern care accommodation with extensive en-suite facilities, including assisted bathrooms, making it ideal for older adults with care needs to achieve a relaxing and comfortable daily lifestyle.

Residents have the choice of three lounges and a conservatory, as well as access to numerous activities and entertainments and also home-cooked meals catered to personal taste.

Staff deliver a compassionate service, tailoring support to suit dignity and to any specialist needs individuals might have.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1150 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1201 – £1400

These prices are only a guideline, please contact Old Rectory to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Gee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (28)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Protected Meal times

Parking

  • On site parking at front and rear of building

Old Rectory Reviews (43)

Total of 43, showing 21-40
9.8

Old Rectory has a Review Score of 9.8 (9.778) out of 10, based on 13 reviews in the last 2 years. Over all time Old Rectory has 43 reviews.

Overall Experience

  • 30
  • 11
  • 2
  • 0
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Date Published

43
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6
13
30

Review from Ann K (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Rectory is an excellent home; with staff who go above and beyond.
Food is very good, with needs being catered for.
I cannot speak highly enough of their care, especially in these very difficult times.

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Review from Marion B (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Old Rectory care home in August 2019 after her previous care home closed unexpectedly.
Having looked around and having spoken to the manager and other members of staff, I immediately felt comfortable and confident that Mum would be happy and well cared for there. Mum has dementia
and her needs are sometimes challenging. However, I know she is always treated with respect and kindness. She thoroughly enjoys her meals which are excellent and also watching and taking part with the activities that are provided especially the singing.

Reply from Dean Jermy, Manager at Old Rectory

Thank you for your kind words which will be passed on to the whole team, we are so pleased that your mother has settled in so well with us all and is enjoying her time at the home.

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Review from S T (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

19 months my mother was a resident. She was nearly always happy and smiling. Breast Cancer was identified by the vigilance of the staff very early. She was extremely ill during the latter part of August 2019 and died 6th September. The compassion, empathy, care and support of the staff not only for
my mum but for me was second to none. Such care, such respect. The home, the staff and the management are to be applauded.

Reply from Dean Jermy, Manager at Old Rectory

Thank you very much for your kind words at such a difficult time for you, they are greatly appreciated by everyone at the home. We look forward to you popping in to see us all.

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Review from B B (Respite Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed for 10 days respite and was well cared for by all the staff who were kind an considerate. The meals were good and well balanced.

Reply from Dean Jermy, Manager at Old Rectory

Thank you for your kind feedback, we are glad you enjoyed your stay with us all, we thoroughly enjoyed having you as a resident.

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Review from Jennifer F (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the Old Rectory since June 2017. We have found the staff very caring and sympathetic to my mother's needs. I visit the home every day so I can observe what is going on. We feel there are not enough staff at nights and weekends. This should be reviewed immediately. Overall we are
happy with the care and all management are kind and caring.

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Review from Marion H (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, formerly an independent 92-year-old, sadly became in need of permanent care last year. I would like to express my sincere thanks to the extraordinary staff who made her transition from independence, to care, a seamless experience. Those remarkable staff continue to provide her with flawless
care, never failing to astonish me with their happy persona and willingness to go that extra mile in an environment of many needs. Mum has been treated with dignity, exceptional kindness, respect, and has been integrated into a home in which she feels happy, safe and secure. I remain incredibly impressed by the variety and quality of her meals, the calm, happy atmosphere and the approachability of caring staff and management. As a family, we will be eternally grateful to all those that make her days joyful and our own more reassured.

Reply from Dean Jermy, Manager at Old Rectory

Thank you Marion for your very kind words of praise to the service that the staff provide at The Old Rectory, I will make sure that this is passed onto all members of the team.

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Review from Jeremy L (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was exceptional. My father was bedridden for 18 months and we could not fault the care given, he was turned every 2 hours without fail (this became every 1 hour at the end of his life). The staff were respectful at all times both to my father and us his family. The new manager has made an already
brilliant care home even better. Without doubt, this was the best place for dad to live his years.

Reply from Dean Jermy, Manager at Old Rectory

Thank you for the lovely review, I will share this with all the staff. We try our hardest to give high-quality care and it's nice to hear that our efforts don't go unseen.

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Review from Alex J (Daughter of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't fully comment as I don't attend, mum does. But all seems fine. If I had a problem I would contact.

Reply from Dean Jermy, Care Manager at Old Rectory

Thank you, Alex, for your kind comments. Regarding the activities, we will going forward, email you the monthly activities so you know what your mum will be doing on the days she spends with us.

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Review from Martin L (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother was cared for in the Old Rectory for several months during spring and summer 2017 before she was well enough to return home. We found the management and staff to be excellent and working hard to do their best. Being an older converted property, the facilities and layout make things more difficult
than more modern, purpose-designed premises and there is rather an enclosed feel with some rooms being quite small. However, mother was well treated within the constraints of the building and staff numbers, and still often comments on how well she was looked after by the management and staff while at the Old Rectory.

Reply from Dean Jermy, Manager at Old Rectory

Thanks for the lovely review, its nice to hear the views of family members.

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Review from M F (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum went into the Old Rectory for respite after the passing of my father to which she was not coping with very well. She was welcomed with open arms and cared for well right up until the day she had to be admitted to hopsital. I found the staff to be caring and helpful, polite and respectful. Thank
you to them all for everything they did for mum in the short time she was at the Old Rectory.

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Review from D J (Nephew of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home on average once a week usually on Sundays. The home is always airy, light and clean. The staff levels appear very thin on Sundays and it's difficult to find anyone to discuss my aunts care and needs.
Management - Why do the managers not last very long at the home? Always mysterious
circumstances arise before they leave!

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Review from Maxine M (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Rectory offers amazing care. My mother has got a new lease of life since being there. She arrived in November 2016. Nothing is too much trouble for the staff. The manager is fantastic and her door is always open and she is marvellous with the residents. I have never met anybody so passionate and
I've worked in care for 25 years. She is marvellous.

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Review from A C (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed here for emergency respite, under very challenging circumstances. Staff were so friendly and caring, ensuring that mum felt safe and comfortable. Nothing was too much trouble for them and our family is extremely grateful to all of the staff for their compassion, friendliness and
professionalism.

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Review from Edwin C (Husband of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, there are no specific problems. The staff are very good and helpful.
The Old Rectory is by far better than many homes I have seen.

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Review from Annis (Friend of Resident) published on 21 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really what make the Old Rectory at Acle such a welcoming care home. They are kind and caring, giving respect to all. They bake a cake for residents birthdays and even give them presents. The management and staff always listen to concerns and through my experience there are some staff
that go above and beyond especially when a resident is feeling a little down or vulnerable. They will make sure they take time out to talk to them or do something special. I cannot praise them enough.

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Review from Leslie T (Son of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the Old Rectory for 2 and a half years. Sadly he passed away in June 2016. The care The Old Rectory gave was over and above fantastic, dad was made so welcome from the start, and dad was a very independent person, which the carers took in their stride.
There have been a few changes
in management and the present manager has really put her heart and soul into The Old Rectory. In dads last months I believe that the carers looked after dad as though he was their dad and I know they really miss him. I can't recommend The Old Rectory too highly.

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Review from T M (Son of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mother has been at The Old Rectory for 18 months and she has been looked after well.

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Review from Ann K (Wife of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am satisfied with the care given and the cleanliness of the home. The manageress is always ready to listen to me if I have any concerns about my husband she will do her best to help me.

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Review from S C (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home was deteriorating fast, staff and manager turnover was awful (2015) recently appointed manager has turned this home around in a short space of time. Communication has improved, regular staff and key workers have been introduced. The décor is lovely although more to do. The whole atmosphere
has changed for the better and I can now be confident that I have made the right decision for my mum as hard as that me be.

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Review from Alfietoad (Daughter-in-law of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has always had a lovely feel about it. The staff are always friendly and the residents well cared for. A few months ago when the new manager took over it went up further in my estimations. Nothing is too much trouble and the cleanliness, care and general feel of the home improvement. I know
my relative is in safe hands and as happy as he can be in the care home environment. The food smells and looks divine. Not the most modern home but perfect in my view.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Old Rectory is calculated as follows: ( (121 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 153 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Old Rectory is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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