Old Rectory

Mum has been in the Old Rectory for two years and has always received excellent care. Staff are friendly and caring. Mum is treated with dignity and respect and is always clean and tidy. As a family we are very happy with Mums care at the Old Rectory.

The professional care and commitment shown to her by all the staff were excellent. The family would like to send them our heartfelt thanks.

I cannot speak highly enough of their care, especially in these very difficult times.

Having looked around and having spoken to the manager and other members of staff, I immediately felt comfortable and confident that Mum would be happy and well cared for there. Mum has dementia and her needs are sometimes challenging. However, I know she is always treated with respect and kindness. She thoroughly enjoys her meals which are excellent and also watching and taking part with the activities that are provided especially the singing.

19 months my mother was a resident. She was nearly always happy and smiling. Breast Cancer was identified by the vigilance of the staff very early. She was extremely ill during the latter part of August 2019 and died 6th September. The compassion, empathy, care and support of the staff not only for my mum but for me was second to none. Such care, such respect. The home, the staff and the management are to be applauded.

I stayed for 10 days respite and was well cared for by all the staff who were kind an considerate. The meals were good and well balanced.

My mother has been in the Old Rectory since June 2017. We have found the staff very caring and sympathetic to my mother's needs. I visit the home every day so I can observe what is going on. We feel there are not enough staff at nights and weekends. This should be reviewed immediately. Overall we are happy with the care and all management are kind and caring.

My mother, formerly an independent 92-year-old, sadly became in need of permanent care last year. I would like to express my sincere thanks to the extraordinary staff who made her transition from independence, to care, a seamless experience. Those remarkable staff continue to provide her with flawless care, never failing to astonish me with their happy persona and willingness to go that extra mile in an environment of many needs. Mum has been treated with dignity, exceptional kindness, respect, and has been integrated into a home in which she feels happy, safe and secure. I remain incredibly impressed by the variety and quality of her meals, the calm, happy atmosphere and the approachability of caring staff and management. As a family, we will be eternally grateful to all those that make her days joyful and our own more reassured.

The care was exceptional. My father was bedridden for 18 months and we could not fault the care given, he was turned every 2 hours without fail (this became every 1 hour at the end of his life). The staff were respectful at all times both to my father and us his family. The new manager has made an already brilliant care home even better. Without doubt, this was the best place for dad to live his years.

I can't fully comment as I don't attend, mum does. But all seems fine. If I had a problem I would contact.

Mother was cared for in the Old Rectory for several months during spring and summer 2017 before she was well enough to return home. We found the management and staff to be excellent and working hard to do their best. Being an older converted property, the facilities and layout make things more difficult than more modern, purpose-designed premises and there is rather an enclosed feel with some rooms being quite small. However, mother was well treated within the constraints of the building and staff numbers, and still often comments on how well she was looked after by the management and staff while at the Old Rectory.

Mum went into the Old Rectory for respite after the passing of my father to which she was not coping with very well. She was welcomed with open arms and cared for well right up until the day she had to be admitted to hopsital. I found the staff to be caring and helpful, polite and respectful. Thank you to them all for everything they did for mum in the short time she was at the Old Rectory.

Management - Why do the managers not last very long at the home? Always mysterious circumstances arise before they leave!

Old Rectory offers amazing care. My mother has got a new lease of life since being there. She arrived in November 2016. Nothing is too much trouble for the staff. The manager is fantastic and her door is always open and she is marvellous with the residents. I have never met anybody so passionate and I've worked in care for 25 years. She is marvellous.

My mother was placed here for emergency respite, under very challenging circumstances. Staff were so friendly and caring, ensuring that mum felt safe and comfortable. Nothing was too much trouble for them and our family is extremely grateful to all of the staff for their compassion, friendliness and professionalism.

The Old Rectory is by far better than many homes I have seen.

The staff are really what make the Old Rectory at Acle such a welcoming care home. They are kind and caring, giving respect to all. They bake a cake for residents birthdays and even give them presents. The management and staff always listen to concerns and through my experience there are some staff that go above and beyond especially when a resident is feeling a little down or vulnerable. They will make sure they take time out to talk to them or do something special. I cannot praise them enough.

There have been a few changes in management and the present manager has really put her heart and soul into The Old Rectory. In dads last months I believe that the carers looked after dad as though he was their dad and I know they really miss him. I can't recommend The Old Rectory too highly.

Mother has been at The Old Rectory for 18 months and she has been looked after well.

Overall I am satisfied with the care given and the cleanliness of the home. The manageress is always ready to listen to me if I have any concerns about my husband she will do her best to help me.