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Old Rectory

Norwich Road, Acle, Norwich, Norfolk NR13 3BX
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Old Rectory, Norwich
Old Rectory, Norwich
Old Rectory, Norwich

Welcome to The Old Rectory, a place to feel at home!

The Old Rectory is more than just a care home. It’s a warm, vibrant community where comfort, safety, and happiness come first. Purpose-adapted for outstanding residential and dementia care, the 31-bed home is a haven where every resident is valued, supported, and empowered to live life fully.

Person-centred care, every day: The dedicated team delivers truly personalised care, taking time to...  

Care Provided by Old Rectory

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,400£1,200 - £1,400
Residential Dementia Care£1,150 - £1,400£1,201 - £1,400

Contact Old Rectory to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Erica Miners (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (31)

Visiting

  • Protected Meal times

Parking

  • On site parking at front and rear of building

Old Rectory Reviews (45)

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9.5

Old Rectory has a Review Score of 9.5 (9.494) out of 10, based on 9 reviews in the last 2 years. Over all time Old Rectory has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from Julie B (Daughter of Resident) published on 15 July 2022 Submitted via Postal Card
Overall Experience

Mum has been in the Old Rectory for two years and has always received excellent care. Staff are friendly and caring. Mum is treated with dignity and respect and is always clean and tidy. As a family we are very happy with Mums care at the Old Rectory.

Reply from Jade Salter, Business Support Administrator at Old Rectory

Thank you for your kind review. We are pleased your Mum is happy here with us.

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Review from Kevin B (Son-in-law of Resident) published on 8 June 2021 Submitted via Website
Overall Experience
My mother (in-law) moved into The Old Rectory in January 2021 with dementia, following a long battle at home against the disease. The family had no other choice but to place Mum in a Care Home for her own safety, (the family were attending her 24 hours a day seven days a week for the final three months).
She was very agitated and frightened and could not be or wanted to be left alone, however following considerable understanding, reassurance and care from the staff at the Old Rectory her demeanour became less agitated and frightened, the staff were excellent and understanding in attending to her special needs, unfortunately, Mum passed away in May 2021.

The professional care and commitment shown to her by all the staff were excellent. The family would like to send them our heartfelt thanks.

Reply from Dean Jermy, Manager at Old Rectory

Thank you, Kevin, for your very kind words, especially at such a difficult time for you and all the family; we are all thinking of you. We very much appreciate your valued feedback, which will be shared with all of the team.

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Review from Ann K (Daughter of Resident) published on 29 April 2020 Submitted via Website
Overall Experience
The Old Rectory is an excellent home; with staff who go above and beyond.
Food is very good, with needs being catered for.

I cannot speak highly enough of their care, especially in these very difficult times.

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Review from Marion B (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience
My mother moved to Old Rectory care home in August 2019 after her previous care home closed unexpectedly.

Having looked around and having spoken to the manager and other members of staff, I immediately felt comfortable and confident that Mum would be happy and well cared for there. Mum has dementia and her needs are sometimes challenging. However, I know she is always treated with respect and kindness. She thoroughly enjoys her meals which are excellent and also watching and taking part with the activities that are provided especially the singing.

Reply from Dean Jermy, Manager at Old Rectory

Thank you for your kind words which will be passed on to the whole team, we are so pleased that your mother has settled in so well with us all and is enjoying her time at the home.

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Review from S T (Daughter of Resident) published on 15 October 2019 Submitted via Postal Card
Overall Experience

19 months my mother was a resident. She was nearly always happy and smiling. Breast Cancer was identified by the vigilance of the staff very early. She was extremely ill during the latter part of August 2019 and died 6th September. The compassion, empathy, care and support of the staff not only for my mum but for me was second to none. Such care, such respect. The home, the staff and the management are to be applauded.

Reply from Dean Jermy, Manager at Old Rectory

Thank you very much for your kind words at such a difficult time for you, they are greatly appreciated by everyone at the home. We look forward to you popping in to see us all.

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Review from B B (Respite Resident) published on 11 April 2019 Submitted via Postal Card
Overall Experience

I stayed for 10 days respite and was well cared for by all the staff who were kind an considerate. The meals were good and well balanced.

Reply from Dean Jermy, Manager at Old Rectory

Thank you for your kind feedback, we are glad you enjoyed your stay with us all, we thoroughly enjoyed having you as a resident.

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Review from Jennifer F (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience

My mother has been in the Old Rectory since June 2017. We have found the staff very caring and sympathetic to my mother's needs. I visit the home every day so I can observe what is going on. We feel there are not enough staff at nights and weekends. This should be reviewed immediately. Overall we are happy with the care and all management are kind and caring.

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Review from Marion H (Daughter of Resident) published on 27 April 2018 Submitted via Postal Card
Overall Experience

My mother, formerly an independent 92-year-old, sadly became in need of permanent care last year. I would like to express my sincere thanks to the extraordinary staff who made her transition from independence, to care, a seamless experience. Those remarkable staff continue to provide her with flawless care, never failing to astonish me with their happy persona and willingness to go that extra mile in an environment of many needs. Mum has been treated with dignity, exceptional kindness, respect, and has been integrated into a home in which she feels happy, safe and secure. I remain incredibly impressed by the variety and quality of her meals, the calm, happy atmosphere and the approachability of caring staff and management. As a family, we will be eternally grateful to all those that make her days joyful and our own more reassured.

Reply from Dean Jermy, Manager at Old Rectory

Thank you Marion for your very kind words of praise to the service that the staff provide at The Old Rectory, I will make sure that this is passed onto all members of the team.

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Review from Jeremy L (Son of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience

The care was exceptional. My father was bedridden for 18 months and we could not fault the care given, he was turned every 2 hours without fail (this became every 1 hour at the end of his life). The staff were respectful at all times both to my father and us his family. The new manager has made an already brilliant care home even better. Without doubt, this was the best place for dad to live his years.

Reply from Dean Jermy, Manager at Old Rectory

Thank you for the lovely review, I will share this with all the staff. We try our hardest to give high-quality care and it's nice to hear that our efforts don't go unseen.

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Review from Alex J (Daughter of Resident) published on 12 January 2018 Submitted via Website
Overall Experience

I can't fully comment as I don't attend, mum does. But all seems fine. If I had a problem I would contact.

Reply from Dean Jermy, Care Manager at Old Rectory

Thank you, Alex, for your kind comments. Regarding the activities, we will going forward, email you the monthly activities so you know what your mum will be doing on the days she spends with us.

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Review from Martin L (Son of Resident) published on 20 December 2017 Submitted via Postal Card
Overall Experience

Mother was cared for in the Old Rectory for several months during spring and summer 2017 before she was well enough to return home. We found the management and staff to be excellent and working hard to do their best. Being an older converted property, the facilities and layout make things more difficult than more modern, purpose-designed premises and there is rather an enclosed feel with some rooms being quite small. However, mother was well treated within the constraints of the building and staff numbers, and still often comments on how well she was looked after by the management and staff while at the Old Rectory.

Reply from Dean Jermy, Manager at Old Rectory

Thanks for the lovely review, its nice to hear the views of family members.

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Review from M F (Daughter of Resident) published on 13 December 2017 Submitted via Postal Card
Overall Experience

Mum went into the Old Rectory for respite after the passing of my father to which she was not coping with very well. She was welcomed with open arms and cared for well right up until the day she had to be admitted to hopsital. I found the staff to be caring and helpful, polite and respectful. Thank you to them all for everything they did for mum in the short time she was at the Old Rectory.

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Review from D J (Nephew of Resident) published on 6 December 2017 Submitted via Postal Card
Overall Experience
I visit the home on average once a week usually on Sundays. The home is always airy, light and clean. The staff levels appear very thin on Sundays and it's difficult to find anyone to discuss my aunts care and needs.

Management - Why do the managers not last very long at the home? Always mysterious circumstances arise before they leave!

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Review from Maxine M (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card
Overall Experience

Old Rectory offers amazing care. My mother has got a new lease of life since being there. She arrived in November 2016. Nothing is too much trouble for the staff. The manager is fantastic and her door is always open and she is marvellous with the residents. I have never met anybody so passionate and I've worked in care for 25 years. She is marvellous.

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Review from A C (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card
Overall Experience

My mother was placed here for emergency respite, under very challenging circumstances. Staff were so friendly and caring, ensuring that mum felt safe and comfortable. Nothing was too much trouble for them and our family is extremely grateful to all of the staff for their compassion, friendliness and professionalism.

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Review from Edwin C (Husband of Resident) published on 3 October 2016 Submitted via Postal Card
Overall Experience
In general, there are no specific problems. The staff are very good and helpful.

The Old Rectory is by far better than many homes I have seen.

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Review from Annis (Friend of Resident) published on 21 September 2016 Submitted via Website
Overall Experience

The staff are really what make the Old Rectory at Acle such a welcoming care home. They are kind and caring, giving respect to all. They bake a cake for residents birthdays and even give them presents. The management and staff always listen to concerns and through my experience there are some staff that go above and beyond especially when a resident is feeling a little down or vulnerable. They will make sure they take time out to talk to them or do something special. I cannot praise them enough.

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Review from Leslie T (Son of Resident) published on 27 July 2016 Submitted via Postal Card
Overall Experience
My dad has been in the Old Rectory for 2 and a half years. Sadly he passed away in June 2016. The care The Old Rectory gave was over and above fantastic, dad was made so welcome from the start, and dad was a very independent person, which the carers took in their stride.

There have been a few changes in management and the present manager has really put her heart and soul into The Old Rectory. In dads last months I believe that the carers looked after dad as though he was their dad and I know they really miss him. I can't recommend The Old Rectory too highly.

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Review from T M (Son of Resident) published on 21 July 2016 Submitted via Postal Card
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Mother has been at The Old Rectory for 18 months and she has been looked after well.

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Review from Ann K (Wife of Resident) published on 6 July 2016 Submitted via Postal Card
Overall Experience

Overall I am satisfied with the care given and the cleanliness of the home. The manageress is always ready to listen to me if I have any concerns about my husband she will do her best to help me.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Old Rectory.

Upcoming Events

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Awards / Recognitions (1)

  • 09 Apr 2013Recipient: Old Rectory

Accreditations

There are no accreditations posted yet for Old Rectory.

Meet the Team (5)

Erica Miners
Erica MinersJob Title:Registered Home ManagerJoined: 2025

I believe a care home should feel like just that, a home. A place where people feel comfortable, valued, and free to be themselves. Yes, safety, dignity, and high standards of care are non-negotiable, but so too are laughter, good conversations, and those little moments that make life meaningful.

As a manager, I lead with kindness, openness, and a smile. I want my team to feel supported, confident, and proud of the work they do because happy staff make for happy residents. I’m not afraid to roll up my sleeves, join in with activities, or share a joke over a cup of tea; after all, joy is just as important as care.

I aim to build a culture where families, staff, and residents feel like one community and where everyone’s voice matters, and individuality is celebrated. For me, it’s about balancing professionalism with warmth, structure with flexibility, and care with a genuine sense of fun. At the end of the day, people may not always remember the paperwork or the policies — but they’ll always remember how you made them feel. And I want everyone who comes through our doors to feel respected, safe, and, whenever possible, to leave with a smile.

Michaela Pye
Michaela PyeJob Title:AdministratorJoined: 2024

Michaela has worked at The Old Rectory Residential Care Home for the past two years as Administrator and is a highly valued member of the team. Michaela is often described as the hub of the home due to the central role she plays in supporting residents, relatives, staff, and professionals on a daily basis.

She has built exceptionally positive relationships with families through her warm, approachable nature and excellent communication skills. Michaela is often the first point of contact for relatives and visitors and consistently provides reassurance, support and guidance in a calm and professional manner.

Michaela is trusted by both staff and families, and many people naturally turn to her for help, advice or support when issues arise. Her organisational skills, knowledge of the home and willingness to help others make her an invaluable part of the service. Michaela’s caring, approach, professionalism and dedication contribute greatly to the welcoming and supportive atmosphere within the home.

Emily Hart
Emily HartJob Title:Deputy ManagerJoined: 2015

Emily is the Deputy Manager at The Old Rectory Residential Care Home and has worked within the home for over 10 years. During this time, she has supported across all departments within the service, giving her a wealth of knowledge and experience in all aspects of the home’s day-to-day running and resident care.

Emily has developed excellent relationships with residents, families, and staff and is highly respected within the home for her approachable, supportive, and caring nature. Her long-standing commitment to the service means she knows the residents extremely well, including their individual routines, preferences, and support needs, helping to ensure truly person-centred care is delivered.

Emily plays a key role in supporting both the staff team and management team and is always willing to offer guidance, reassurance, and practical support wherever needed. Her experience, dedication, and understanding of the home make her an invaluable part of The Old Rectory team.

Kaitlin Burden
Kaitlin BurdenJob Title:Senior CarerJoined: 2023

Kaitlin is a Senior Carer at The Old Rectory Residential Care Home and has worked within the home since the age of 18. Over the past 3 years, she has developed into a highly valued and dedicated member of the team, building strong relationships with residents, families, and colleagues alike.

Kaitlin is passionate about providing high-quality person-centred care and is known for her kind, caring, and supportive approach. She has a good understanding of the residents’ individual needs and preferences and works hard to ensure residents feel safe, respected, and well cared for.

Kaitlin is currently completing her Level 5 qualification in Leadership and Management, demonstrating her commitment to both her professional development and the ongoing improvement of the service. She is a positive role model within the team and is always willing to support others and continue learning within her role.

Kayleigh Jennings
Kayleigh JenningsJob Title:Senior CarerJoined: 2023

Kayleigh is a Senior Carer at The Old Rectory Residential Care Home and has been a valued member of the team for several years. She is known for consistently going above and beyond for both residents and colleagues and always approaches her role with kindness, compassion, and professionalism.

Kayleigh has developed strong relationships with residents and their families and takes pride in delivering high-quality person-centred care. She is caring, approachable, and always willing to help, often supporting both residents and staff wherever needed throughout the home.

As a Senior Carer, Kayleigh plays an important role in maintaining high standards of care and supporting the wider team. Her dedication, reliability, and positive attitude make her a highly respected and appreciated member of The Old Rectory team.

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