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Old Rectory

Norwich Road, Acle, Norwich, Norfolk NR13 3BX
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Old Rectory, Norwich
Old Rectory, Norwich
Old Rectory, Norwich

Welcome to The Old Rectory, a place to feel at home!

The Old Rectory is more than just a care home. It’s a warm, vibrant community where comfort, safety, and happiness come first. Purpose-adapted for outstanding residential and dementia care, the 31-bed home is a haven where every resident is valued, supported, and empowered to live life fully.

Person-centred care, every day: The dedicated team delivers truly personalised care, taking time to...  

Care Provided by Old Rectory

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,400£1,200 - £1,400
Residential Dementia Care£1,150 - £1,400£1,201 - £1,400

Contact Old Rectory to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Erica Miners (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (31)

Visiting

  • Protected Meal times

Parking

  • On site parking at front and rear of building

Old Rectory Reviews (45)

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9.5

Old Rectory has a Review Score of 9.5 (9.494) out of 10, based on 9 reviews in the last 2 years. Over all time Old Rectory has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from K C (Daughter of Resident) published on 10 June 2026 Submitted via Website
Overall Experience
The Old Rectory Care Home has such a warm and welcoming feel, and everyone is treated with real kindness, dignity, and respect. The staff are incredibly caring and always happy to go the extra mile for both residents and their families, which makes a huge difference and gives real peace of mind.
Mum has settled in really well, which says a lot about the lovely atmosphere in the home. It's so reassuring to know she's enjoying activities, spending time with others, and taking part in a great mix of events that also include families.
The management team have brought lots of positive energy and fresh ideas, while still being approachable and genuinely caring about the residents' wellbeing. Communication is always clear, and the admin team are friendly, helpful, and efficient.

Overall, The Old Rectory feels much more like a friendly community than a traditional care home, with genuine care and connection at the centre of everything they do.

Reply from Michaela Pye, TBC at Old Rectory

Thank you for such a wonderful review - It is our pleasure to have been chosen to look after your beautiful Mum and also be able to have such a strong connection with all of your family members. We strive to provide kindness, dignity and respect and it is thanks to our wonderful team at the home...  

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Review from Brenda S (Resident / Service User) published on 15 April 2026 Submitted via Postal Card
Overall Experience

I came into this home for respite care and remained as permanent. I find the carers excellent, kind and very friendly. The food is delicious and a salad is always prepared when asked. The managers are friendly and will do anything to help. It is lovely to have some of my chairs from home. There are activities most days in the week.

Reply from Michaela Pye, TBC at Old Rectory

Thank you so much Brenda for your very kind words - It is our wonderful team that make these lovely reviews possible and we will ensure that we pass on your comments. We take great pride in our home and offering high standards and service its so good to hear that we are acheiving this.

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Review from Patricia P (Wife of Resident) published on 2 April 2026 Submitted via Postal Card
Overall Experience

My husband went to the Old Rectory in February 2025. He was not in the best of health at the time and he was quite difficult to deal with initially and I was really worried about him. I didn't want to leave him there but the staff assured me he would settle in time, which he did and became settled and happy, healthy, improved rapidly. The staff at the Old Rectory were wonderful, not only with residents but giving support to bereaved families really really caring. Management is very very good.

Reply from Michaela Pye, TBC at Old Rectory

Thank you so much for your kind and thoughtful words. It truly means a great deal to us. It was an absolute privilege to care for your husband; he was such a special gentleman and will always hold a place in our hearts. We feel very fortunate to have known him, and also to have built such a lovely...  

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Review from Rachel A (Granddaughter of Resident) published on 17 October 2025 Submitted via Website
Overall Experience
My Nanny is very happy here, She is well looked after by staff, Nanny is kept busy with lots of different activities from bingo, colouring, dominoes, darts, keep fit, and lots more. The staff are always helpful, kind,
Supportive and always available to talk too,

Nanny is settled and content.

Reply from Erica Miners, Manager at Old Rectory

Thank you so much for taking the time to write such a lovely review.

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Review from S L (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card
Overall Experience

My mum has only been here a few weeks but she has been welcomed and made to feel included and at home straight away. The staff are all fabulous and are all looking after my mum well. I have no concerns. The rooms are lovely. Mum has a choice of meals, she enjoys the different activities including Bingo. I am sure Mum will continue to be very happy here.

Reply from Rachel Gee, Manager at Old Rectory

Thank you for your review, it is much appreciated. We are pleased your mum has settled well. We will pass on your kind words to our staff

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Review from Violet L (Resident / Service User) published on 18 October 2024 Submitted via Postal Card
Overall Experience

A very nice room, everything I hoped for.

Reply from Jade Salter, Deputy Manager at Old Rectory

Thank you for your review. We hope we can continue to ensure your stay with us is pleasant.

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Review from Helen W (Daughter of Resident) published on 8 October 2024 Submitted via Website
Overall Experience
All residents are a family at the Old Rectory, the home is clean and has brilliant staff who deeply care and love their jobs, this makes a huge difference when placing your loved one in a home. They have an excellent entertainment coordinator, you can see all their antics on their social media page, it's wonderful to see.
My father came from a horrible home which he was placed in without our choice. Once Dad was at the Old Rectory, he put on weight, had the care he needed, he was clean and very well looked after. This home isn't just a care home, everyone is family.

If you want a home for your loved one look at the Old Rectory, their staff is very well trained, when I visited for the first time I asked hundreds of questions not only to staff but residents and visitors about what they thought of the home, I really looked on their reviews and CQC rating which is currently Good, I'm expecting them to be higher at the next inspection. I've worked in care for 33 years and would definitely recommend Old Rectory.

Reply from Jade Salter, Deputy Manager at Old Rectory

Thank you so much for your kind words! Your review is very much appreciated and will be shared with the team!

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Review from Ann K (Daughter of Resident) published on 10 September 2024 Submitted via Website
Overall Experience

The residents of this care home have had a wonderful summer with trips to the races, the Gt. Yarmouth Waterways, garden centres and coffee shops. They have had singers to entertain them, a fete with Elvis entertaining everyone. Together with the usual activities and the occasional ice cream, they have all enjoyed themselves. Thank you to the staff and volunteers for making this happen.

Reply from Jade Salter, Deputy Manager at Old Rectory

Thank you for your kind words. We really enjoy being able to have days out with our residents and making them happy.

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Review from G T (Friend of Resident) published on 30 August 2024 Submitted via Postal Card
Overall Experience

The first month has been excellent. Almost home from home. Thank you for looking after me.

Reply from Jade Salter, Deputy Manager at Old Rectory

Thank you for your continued support and lovely comments.

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Review from D B (Son of Resident) published on 21 December 2023 Submitted via Website
Overall Experience
My Father has been a resident for approximately two years now and is very settled here. The staff are polite, caring and kind towards the residents.
There are plenty of activities laid on for them and there is no pressure to take part if they don’t want to.

It’s been a tough time for us coping with a loved one with dementia but the management team and admin have been extremely supportive throughout, thank you.

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Review from Carole E (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card
Overall Experience
The staff and management at the Old Rectory are very kind and supportive.
They go that extra mile.

Nothing is too much for them.

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Review from G H (Son of Resident) published on 30 October 2023 Submitted via Website
Overall Experience

Amazing staff, amazing management. Management go above and beyond to help my mother - I couldn’t be more grateful. The home is always clean, tidy and residents are always having fun with activities taking place. This really is an amazing home. Thanks.

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Review from J H (Friend of Resident) published on 16 October 2023 Submitted via Website
Overall Experience

I have been visiting the care home since 2014, originally with a family member as a resident and then with three different friends as residents. I have seen many changes over the period, especially in the last 12 months with many improvements being made to the interior of the building. Staff have always been good to the residents and the management is now at the best it has been in the past 9 years.

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Review from Bryn C (Son of Resident) published on 28 September 2023 Submitted via Website
Overall Experience
The home is good and the team at the Old Rectory Care Home are excellent.
Ten months into my mum’s care and we’re overwhelmed with the level of care, love and support she is receiving at this difficult time.
This is extended not only to my mother but to all at the home.

Our thanks to the entire team for their continued hard work and dedication to looking after all the residents.

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Review from Pippa B (Daughter of Resident) published on 26 September 2023 Submitted via Website
Overall Experience
Both of my parents have been residents at the Old Rectory Care Home since December 2022. I had managed to find care for them in their home since 2016 but as their dementia and mobility deteriorated, this was not sustainable. It was very important to find a friendly and cosy place for them to live and be looked after with love and compassion.
On my first visit, I was immediately struck with the lovely atmosphere and feeling of warmth around the Old Rectory. The residents seemed engaged and happy and the staff were chatting to them as friends not just 'service users'.
My parents have settled well and formed friendships with staff and residents alike, as have I!

It's never easy to make the decision to put your loved ones into full-time care but I have felt reassured that they are being well looked after. I have no regrets. Highly recommended.

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Review from A W (Daughter of Resident) published on 18 September 2023 Submitted via Website
Overall Experience
My mother was at the Old Rectory Care Home from November 2022 until February 2023. The staff were wonderful and I have no hesitation in recommending this care home. My mother was very happy there.
The activities coordinator was excellent with her entertainment for the residents every day.

The staff were always helpful whenever I asked a question.

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Review from Jo D (Daughter of Resident) published on 28 March 2023 Submitted via Website
Overall Experience
My dad was a resident at the Old Rectory for over four years. We sadly lost Dad just before Christmas. I can truly say we as a family were overwhelmed by the support and love that was shown to Dad and us throughout his final hours and during his whole 4-year stay.
The staff are kind, friendly and are always cheerful.

We can never thank them enough for the love they had for our dad.

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Review from S S (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
Absolutely amazing staff/management. Everyone is so kind, caring and supportive. They have offered lots of reassurance to any concerns for both myself and my mum. Any issues that were raised were resolved promptly.

The home is always clean and tidy. I can't thank everyone enough for the care provided.

Reply from Rachel Hadley, Manager at Old Rectory

Thank you for your review. We appreciate any feedback.

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Review from A A (Daughter of Resident) published on 12 August 2022 Submitted via Postal Card
Overall Experience

my mother has been at the rectory for four and a half years. During that time I have always found that she has been treated with respect and dignity which sh has always said the staff are caring, friendly and kind and did a magnificent job during the pandemic. I have peace of mind knowing that my mum is well fed, clean and most importantly safe whilst she is living them.

Reply from Jade Salter, Business Support Administrator at Old Rectory

Thank you for your kind review, we appreciate any reviews we receive.

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Review from Joanne H (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card
Overall Experience
Our experience with The Old Rectory Care Home has always been most welcome when visiting our bedridden Mum.
When at any time we have needed any help it has been very prompt and positive.

Mum is well and truly looked after.

Reply from Carmen Palmer, Business Support Administrator at Old Rectory

Thank you for your kind review we appreciate any feedback at the Old Rectory.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Old Rectory.

Upcoming Events

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Awards / Recognitions (1)

  • 09 Apr 2013Recipient: Old Rectory

Accreditations

There are no accreditations posted yet for Old Rectory.

Meet the Team (5)

Erica Miners
Erica MinersJob Title:Registered Home ManagerJoined: 2025

I believe a care home should feel like just that, a home. A place where people feel comfortable, valued, and free to be themselves. Yes, safety, dignity, and high standards of care are non-negotiable, but so too are laughter, good conversations, and those little moments that make life meaningful.

As a manager, I lead with kindness, openness, and a smile. I want my team to feel supported, confident, and proud of the work they do because happy staff make for happy residents. I’m not afraid to roll up my sleeves, join in with activities, or share a joke over a cup of tea; after all, joy is just as important as care.

I aim to build a culture where families, staff, and residents feel like one community and where everyone’s voice matters, and individuality is celebrated. For me, it’s about balancing professionalism with warmth, structure with flexibility, and care with a genuine sense of fun. At the end of the day, people may not always remember the paperwork or the policies — but they’ll always remember how you made them feel. And I want everyone who comes through our doors to feel respected, safe, and, whenever possible, to leave with a smile.

Michaela Pye
Michaela PyeJob Title:AdministratorJoined: 2024

Michaela has worked at The Old Rectory Residential Care Home for the past two years as Administrator and is a highly valued member of the team. Michaela is often described as the hub of the home due to the central role she plays in supporting residents, relatives, staff, and professionals on a daily basis.

She has built exceptionally positive relationships with families through her warm, approachable nature and excellent communication skills. Michaela is often the first point of contact for relatives and visitors and consistently provides reassurance, support and guidance in a calm and professional manner.

Michaela is trusted by both staff and families, and many people naturally turn to her for help, advice or support when issues arise. Her organisational skills, knowledge of the home and willingness to help others make her an invaluable part of the service. Michaela’s caring, approach, professionalism and dedication contribute greatly to the welcoming and supportive atmosphere within the home.

Emily Hart
Emily HartJob Title:Deputy ManagerJoined: 2015

Emily is the Deputy Manager at The Old Rectory Residential Care Home and has worked within the home for over 10 years. During this time, she has supported across all departments within the service, giving her a wealth of knowledge and experience in all aspects of the home’s day-to-day running and resident care.

Emily has developed excellent relationships with residents, families, and staff and is highly respected within the home for her approachable, supportive, and caring nature. Her long-standing commitment to the service means she knows the residents extremely well, including their individual routines, preferences, and support needs, helping to ensure truly person-centred care is delivered.

Emily plays a key role in supporting both the staff team and management team and is always willing to offer guidance, reassurance, and practical support wherever needed. Her experience, dedication, and understanding of the home make her an invaluable part of The Old Rectory team.

Kaitlin Burden
Kaitlin BurdenJob Title:Senior CarerJoined: 2023

Kaitlin is a Senior Carer at The Old Rectory Residential Care Home and has worked within the home since the age of 18. Over the past 3 years, she has developed into a highly valued and dedicated member of the team, building strong relationships with residents, families, and colleagues alike.

Kaitlin is passionate about providing high-quality person-centred care and is known for her kind, caring, and supportive approach. She has a good understanding of the residents’ individual needs and preferences and works hard to ensure residents feel safe, respected, and well cared for.

Kaitlin is currently completing her Level 5 qualification in Leadership and Management, demonstrating her commitment to both her professional development and the ongoing improvement of the service. She is a positive role model within the team and is always willing to support others and continue learning within her role.

Kayleigh Jennings
Kayleigh JenningsJob Title:Senior CarerJoined: 2023

Kayleigh is a Senior Carer at The Old Rectory Residential Care Home and has been a valued member of the team for several years. She is known for consistently going above and beyond for both residents and colleagues and always approaches her role with kindness, compassion, and professionalism.

Kayleigh has developed strong relationships with residents and their families and takes pride in delivering high-quality person-centred care. She is caring, approachable, and always willing to help, often supporting both residents and staff wherever needed throughout the home.

As a Senior Carer, Kayleigh plays an important role in maintaining high standards of care and supporting the wider team. Her dedication, reliability, and positive attitude make her a highly respected and appreciated member of The Old Rectory team.

Frequently Asked Questions about Old Rectory

What types of Care is Old Rectory registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Old Rectory have?

There are 31 Single Rooms.

What are the Facilities & Services at Old Rectory?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Old Rectory to the centre of Norwich?

10.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Rectory to verify any information. View our terms and conditions. Old Rectory has an Enhanced Service -more info.