Dorrington House (Wells)

Westfield Avenue, Wells-next-the-sea NR23 1BY

Dorrington House (Wells), Wells-next-the-sea, Norfolk
Dorrington House (Wells), Wells-next-the-sea, Norfolk
Dorrington House (Wells), Wells-next-the-sea, Norfolk

Dorrington House Wells is one of three facilities owned by the care provider that specialise in modern care methods for older people and those living with dementia. Social services rates, self funders same rates, also self funders may apply for continuing care NHS funding.

The home is registered with the Care Quality Commission (CQC) and seeks to adhere to the highest standards of health, safety and hygiene, as well as encouraging independent choice and lifestyles amongst its residents.

Wells Home is in walking distance of local amenities, whilst offering large garden areas for residents to relax in, and good parking for visitors. Communal areas include a spacious main lounge/dining room. There is also a bar area. Entertainment is also held in this room as well as fundraising events for 'Friends of the Home'. There is a large flat screen television for residents and a wide selection of traditional meals are offered.

Families are welcome to take part in the care and spend meaningful time with their loved ones. Feel free to ask for a username and password so they can view the care plan from home. (steve@dorringtonhouse.com) for further details.

Group: Dorrington House

Person in charge: Lawrence Crainiceanu (Registered Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Social services rate, self funders same rates. Self funders may be eligable for contiuing care NHS funding. Ages 50+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single £468 – £650 (These prices are only a guideline, please contact Dorrington House (Wells) to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From Fakenham B1105 up furlong hill, past Wells town sign bear left. the home is 100yrds on your right opposite the allotments. From the Holkham direction, past the Hospital 100yrds on your right. Look for brick and cream building with Dorrington house internet signs displayed on the walls either side.

Visiting:

There are no set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy.

Relatives and friends are welcome to spend time with their loved ones, assist them with care needs if they wish to and are most welcome to join in with the Activities and Entertainment.

Feel free to ask for username and password so they can view the care plan from home.

Parking:

Ample parking. Easy footpath access, convenient for shopping with residents, weather permitting. Wells next the Sea has spectacular views and a wealth of wildlife not to be missed.

Latest Care Quality Commission* Report on Dorrington House (Wells): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 27 Sep 2017

Two single en-suite rooms, with own lounge area. (Some rooms Social services rates, but limited) from £468.10pw, £540.70pw up to larger rooms £650pw private funded may apply for continuing care

Reviews

8.9 Dorrington House (Wells) has a Review Score of 8.9 (8.924)

The Review Score of 8.9 (maximum of 10) for Dorrington House (Wells) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Dorrington House (Wells) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.135 for Dorrington House (Wells) is calculated as follows: ( (39 Excellents x 5) + (82 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 141 Ratings = 4.135

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.789 Points relating to the number of positive Reviews for Dorrington House (Wells) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.6 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dorrington House (Wells)?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Dorrington House (Wells)

  • Daughter of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

On behalf of my family, I would like to thank all the staff for the care given to our dad since he moved in following the death of our mum. The phone calls keeping us informed and updates on dads care is appreciated. Also, a big thanks you to the lady in the office for the photos, it is nice to know that dad is joining in with the activities that are regularly put on for the residents. Once again, thank you to the manager and the team.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4.2 out of 5

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 14 Aug 2017:

Steven and Lorraine Dorrington thank you for your support.
Please feel free to e-mail us at steve@dorringtonhouse.com anytime.

My father spent nearly 6 years in this home and for all that time I was very happy with his care. In the beginning, he was a walker and provisions were made for him to still be able to go out on his own as in his words "he didn't want to be walked like a dog". Later when he was bed bound he was treated with care and his dignity was kept.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Steve Dorrington, Service provider at Dorrington House (Wells) responded to this review on 09 Aug 2017:

Steven & Lorraine Dorrington thank you for your support. Please feel free to e-mail us anytime, steve@dorringtonhouse.com

When I visit my wife as I do twice a week I have always found her calm and never distressed. When I am there, the staff always treat my wife and myself with respect and are helpful, although they are not always easy to find. My wife never complains about the hygiene or medical treatment she has to have. When we visit she often has problems with her hearing aids, caused by dead batteries or sometimes lack of batteries. Lack of ventilation is also a problem at times but on the whole, I am satisfied with my wife's treatment. I have no experience with which to make a comparison.

How likely would you be to recommend Dorrington House (Wells)? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 09 Aug 2017:

Steven & Lorraine Dorrington thank you for your support. Please feel free to e-mail us anytime, steve@dorringtonhouse.com

Always helpful. Emails are answered straight away. I feel that there is a good routine going. Food looks and smells appetising. I feed my husband at lunch time or tea time when I can and he eats everything. He can still feed himself finger food.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 09 Aug 2017:

Steven & Lorraine Dorrington thank you for your support. Please feel free to e-mail us anytime, steve@dorringtonhouse.com

My sister has been a resident at Dorrington House (Wells) for just over three years. The standard of care is very good/excellent. The staff cannot do enough for her and us when we visit. I live 200 miles away and the rest of our family in London. They provide us with excellent information by phone if she is unwell some of the carers go above and beyond their role in giving her not only care but affection as well overall Dorrington House is well run and one of the cleanest care homes I have visited!

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

One of the first things you notice is the freshness of the air in the building - no cooking or musty smells, a plus sign for me right from the start. A well-designed building, nice rooms, staff excellent, the lady at reception is delightful and most welcoming. The staff seem so kind to my sister - I don't think we could have picked a better home for our 90-year-old sister.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 21 Jul 2017:

Please feel to e-mail us at any time thank you. steve@dorringtonhouse.com

My sister has been a resident for almost a year. She is very happy there. Sometimes she finds some of the staff difficult to understand as she has slight hearing problems but the staff are all very kind to her - it would be nice if all the residents could eat in a dining room together - we are always kept up to date with her.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I live an almost two hour drive from the home, so communication by email is essential to keep in touch with what my father is doing. I regularly receive photo's and updates in this way. Contact by phone is used to inform me of illness or care issues. I cannot praise the nursing team and admin enough. Dad seems to be encouraged to join in events and these are regular and varied. He now has little recall of what he has been doing, so this contact is very useful. He always seems content with his meals. I do sometimes wonder if he needs to be reminded to change clothing.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 18 May 2016:

Thank you for your support, please e-mail anytime steve@dorringtonhouse.com Thanks you Steve & Lorraine Dorrington

My mother has been at Dorrington House for just over 3 years. She is now not able to walk or say anything but a few words. She has a very good relationship with her carers and is dearly well looked after. The friendliness of the staff is very clear and I am welcome at any time, during the week and the weekend.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 18 May 2016:

Thank you for your support, please e-mail anytime steve@dorringtonhouse.com Thanks you Steve & Lorraine Dorrington

My mother seems well cared for and content. She can no longer walk or use her legs so she needs constant attention- especially when she is uncomfortable and needs moving within her armchair. She is 97. Medical attention is quickly available. Staff appear efficient and pleasant. Food is definitely adequate and mother's special requirements are dealt with. My siblings and I are pleased with the home.

How likely would you be to recommend Dorrington House (Wells)? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Steven Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 06 May 2016:

Many thanks for your support, please feel free to contact Lorraine or Steve Dorrington anytime our e-mail is steve@dorringtonhouse.com

Always very kind.

How likely would you be to recommend Dorrington House (Wells)? Unlikely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 22 Apr 2016:

Thank you for your review, please e-mail Steve & Lorraine anytime steve@dorringtonhouse.com

Overall a very caring pleasant environment. Staff are all very professional, polite and interactive.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

steve dorrington, Service Provider at Dorrington House (Wells) responded to this review on 06 May 2016:

Many thanks for your support, please feel free to contact Lorraine or Steve Dorrington anytime our e-mail is steve@dorringtonhouse.com

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