Dorrington House (Wells)

Westfield Avenue, Wells-next-the-sea NR23 1BY
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9.8 41 Reviews
  • Dorrington House (Wells), Wells-next-the-sea
Dorrington House Wells is one of three facilities owned by the care provider that specialises in modern care methods for older people and those living with dementia. Social services rates, self funders same rates, also self funders may apply for continuing care NHS funding.

The home is registered with the Care Quality Commission (CQC) and seeks to adhere to the highest standards of health, safety and hygiene, as well as encouraging independent choice and lifestyles among its residents. The home enjoys a "Good Rating" PAMMS with the Norfolk County Council (July 2021).

Wells Home is in walking distance of local amenities, whilst offering large garden areas for residents to relax in and good parking for visitors. The home offers a spacious main lounge/dining room as well as a bar area for residents to enjoy. Entertainment is also provided as well as fundraising events for 'Friends of the Home'. There are flat screen televisions for residents in all the lounges, good Wi-Fi coverage, video visits and online care plans. A wide selection of traditional and soft meals are offered.

The home works hard to make families and loved one feel welcome, ensuring they spend quality time with residents and feel included in their care. Online care plans are available, please contact the team for more information.
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Care Provided by Dorrington House (Wells)

Type of Service

    Residential Home
  • For a maximum of 38 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £926 – £1090
  • Self-Funded Residential Dementia Care: £926 – £1090
  • RESPITE Self-Funded Residential Care: £926 – £1090
  • RESPITE Self-Funded Residential Dementia Care: £926 – £1090

Threshold for Social Services support is £23,250.00 please e-mail for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC to avoid being moved.

These prices are only a guideline, please contact Dorrington House (Wells) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Silvia Deleliu (Manager)

Local Authority / Social Services

Admission Criteria

  • Social services rate, self funders same rates.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • There are no set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy.


    Relatives and friends are welcome to spend time with their loved ones, assist them with care needs if they wish to and most welcome to join in with the Activities and Entertainment.


    Feel free to ask for username and password so they can view the care plan from home.

Parking

  • Ample parking. Easy footpath access, convenient for shopping with residents, weather permitting. Wells next the Sea has spectacular views and a wealth of wildlife not to be missed.

Dorrington House (Wells) Reviews (41)

9.8

Dorrington House (Wells) has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years.
Over all time Dorrington House (Wells) has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dorrington House (Wells)
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Total of 41, showing 1-20
Review from G H (Daughter-in-law of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For ten years my husband's mother in law was cared for at Dorrington. She was wonderfully looked after, professionally, respectfully, but also lovingly. I am sure that her good care was why she lived to a very old age.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from G B (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff from the care assistants, management, cleaners, cooks and helpers all very friendly and very helpful at all times. Nothing was too much trouble for them who every you asked.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Jane S (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dorrington House is such an uplifting place to visit. I always go away feeling very happy and content. The staff are incredibly kind and thoughtful, and they really know my dad's ways. He is always happy when I visit. Dad really couldn't be in a better place. It is a very blessed home. Thank you.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from J L (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a high level of care, lots of amazing activities and trips, friendly and professional staff too. I am very grateful for what they do for Dad. He has come such a long way to improve his health since coming to Dorrington House.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from John B (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care home was caring and provided the care it was able to. Visiting was easy. It was the near our mum who was able to visit on a regular basis. Activities for residents were good. Thank you Dorrington house for the care provided.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you.
(Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Nigel P (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Dorrington House for giving my mother two weeks of happiness, she was looked after very well, sadly at the age of 102 and a half she passed away on new years eve in her sleep. We are grateful to all the staff and carers for making her two weeks she was with you so enjoyable.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)Care Provider Verification

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Review from G P (Brother of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In very trying circumstances, Dorrington House (Wells) is giving all the support my sister could possibly need, after she suffered a massive stroke in July. In the months and years before July, my sister had come to think of Dorrington as her home, where she was looked after, always comfortably and
with love.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S W (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk into Dorrington (Wells), the staff are friendly and welcoming. Everyone is professional and efficient and the staff have treated my father with warmth and respect. The rooms are nice and my father says the food is great! I do not feel the care at Dorrington could be improved.
Thank you.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S S (Son of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walk into the home, you have a sense of kindness, warmth and cleanliness. The reception team are friendly and welcoming. The care staff are professional and efficient and treat all the residents with the utmost respect. The daily activities are varied, interesting fun and professionally
supervised by the activities staff. We do not feel the care at Dorrington could in any way be improved. Thank you.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime (at lorraine@dorringtonhouse.com and steve@dorringtonhouse.com). Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from M E (Sister of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Dorrington House to be excellent. The staff are amazing so caring and kind to all the residents. My sister is so happy there - couldn't fault her care. Our mother was a resident here when the home first opened and it has continued to improve.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime (at lorraine@dorringtonhouse.com and steve@dorringtonhouse.com). Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from K C (Husband of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very happy with the staff and has told me and friends she enjoys the meal and especially the entertainment, singing and dancing.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime (at lorraine@dorringtonhouse.com and steve@dorringtonhouse.com). Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from A B (Son of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been a resident at Dorrington House (Wells) she has been well looked after by the staff and management. They always keep us up to date and always let me know if there is a problem. The staff do a great job and I know my mother is in a safe place.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime (at lorraine@dorringtonhouse.com and steve@dorringtonhouse.com). Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from C P (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family have found Dorrington House "excellent". The Management and staff are always on hand if there are any problems or questions. The care they have given our mum is superb, we couldn't wish for her to be in a better place. Everyone is so friendly. Again thank you for doing all you are doing
for our special mum.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime (at lorraine@dorringtonhouse.com and steve@dorringtonhouse.com). Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S S (Niece of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely family feel to the home, where residents are made to feel part of the family. Activities are varied and residents are encouraged but not forced to go to the activity room and if they do join in feel able to participate as much or as little as they want to or feel able to. For example, playing
cards, something never done before by my aunt and yet she joined in and won a small prize! I would thoroughly recommend and endorse the good care they provide.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime (at lorraine@dorringtonhouse.com and steve@dorringtonhouse.com). Thank you.

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Review from Mark K (Son of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dorrington House has provided the care my father needs. All the staff are very attentive, helpful and friendly. My dad has dementia and he has been able to settle in, feel at home and make friends with residents and staff alike. There are many activities daily which he can attend or not as he feels.
The posting of daily photos on social media is reassuring and helpful when unable to visit. I think Dorrington is a loving, friendly atmosphere, just what he needs and the care is obvious.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. We take these very seriously and you can email us anytime, Lorraine@dorringtonhouse.com and Steve@dorringtonhouse.com. Thank you.

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Review from J W (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother settled into Donington House quickly in late February. She is treated very well and speaks very highly of all the staff as do I. She likes her room which is sunny and homely. She is unable to participate in the activities but the other residents do and seem to enjoy the varied programme. the
atmosphere is very cheerful and positive all the time Mum is encouraged to do things for herself and the staff are very kind and caring. She enjoys her meals. Overall we are very satisfied with everything at Dorrington House.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can email us anytime, Lorraine@dorringtonhouse.com and Steve@dorringtonhouse.com. Thank you.

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Review from Tracey S (Daughter-in-law of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved into Dorrington House Dereham in February 2023. Since day one he has been made to feel welcome and received first-class care. He has been quite poorly since he moved in which was one of the reasons to find him a home with support. He has been looked after and felt supported. When
we looked around Dorrington House we immediately felt the homely feel. His first visit was amazing and he wanted to stay. It was quickly sorted so he moved in quickly. He already says that Dorrington is his home, not a home. There is a great sense of teamwork amongst all staff and management. I can't tell you how reassured we feel to know that our dad is in a safe caring environment. Not only have they made Dad so welcome but also all his family and friends.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can email us anytime, Lorraine@dorringtonhouse.com and Steve@dorringtonhouse.com. Thank you.

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Review from J H (Sister of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very polite, very friendly, food very good. My brother seems to be happy and looked after well.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can email us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from Ivan L (Husband of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With her worsening dementia we reluctantly put my wife into care just over 12 months ago fearing she would be unable to settle. With excellent and loving care she adapted so well, and 12 months on her physical health has improved dramatically. She appears happy and content. We cannot speak highly enough
of this care home.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from G S (Wife of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care for my husband in every respect, at Dorrington House (Wells), to be excellent. The food is freshly cooked every day and carefully and correctly balanced. The staff can call on nurses and doctors at the local surgery for advice at any time. The phone is answered by a member of staff
at all times of day - and night. There are many exercises and activities for all residents. The care is truly personal.
Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Dorrington House (Wells) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Dorrington House (Wells) is calculated as follows: ( (141 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dorrington House (Wells) is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jan 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Steven Dorrington

Job Title: Service Provider Joined: 1979

Steve and Lorraine Dorrington have collectively been involved in care since 1979. Our three homes are all purpose built so they are easy to get around for the less able. Dereham was registered in(1989). The other two homes are at Watton and Wells-next-the-Sea. We hope you find this Guide helpful in terms of telling you what is on offer at Wells-next the Sea and what you have a right to expect should you decide to make it your home. However, we would like you to come and have a look around the home before making such an important decision.


Please do not hesitate to contact us if you have any queries.

Frequently Asked Questions about Dorrington House (Wells)

What types of Care is Dorrington House (Wells) registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dorrington House (Wells) have?

There are 38 Single Rooms.

What are the Facilities & Services at Dorrington House (Wells)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dorrington House (Wells) to the centre of Wells-next-the-sea?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dorrington House (Wells) to verify any information. View our terms and conditions. Dorrington House (Wells) has an Enhanced Service - more info.