What types of Care is Oaklands Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oaklands Care Home have?

There are 49 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oaklands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands Care Home to the centre of Diss?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Oaklands Care Home, Norwich Road, Scole, Diss, Norfolk IP21 4EE

Review from Graham P (Partner of Resident) published on 10 February 2026 Submitted via Postal Card • Report

Overall Experience

Lovely, can't fault it. Staff are so friendly, nice & helpful. Brilliant place, highly recommended.

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Review from Caroline W (Daughter of Resident) published on 4 February 2026 Submitted via Postal Card • Report

Overall Experience

Feel so pleased how dad has settled at Oaklands Care Home. Staff are fantastic. He is very happy and as a family we are delighted. First class.

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Review from C W (Friend of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

I visited my friend at Oaklands Nursing Home about two months ago and was extremely impressed. The home was warm, welcoming and cheerful atmosphere. Staff was friendly, attentive and respectful. During my visit to Oaklands, I observed a vibrant activities program, and residents are genuinely encouraged

to participate. The home is clean and welcoming, ensuring a safe and nurturing environment.

Reply from Roxana Safta, Home Manager at Oaklands Care HomeThank you very much for your kind and thoughtful review. We are delighted to hear that you found Oaklands to be warm, welcoming, and cheerful, and that our team made a positive impression through their friendly and respectful approach. It is also wonderful to know that you noticed our activities programme and the encouragement given to residents to stay engaged. Your feedback is greatly appreciated and will be shared with the team.

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Review from Stephen H (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum came to Oaklands Nursing Home on Christmas day 2023. She had broken her hip and her dementia had got a lot worse.The staff at Oaklands are wonderful and managed her transition with humanity, care and professionalism. Two years later the quality of care is still exceptional and I am forever grateful

for everything the team at Oaklands do for my mum - thank you.

Reply from Roxana Safta, Home Manager at Oaklands Care HomeThank you so much for taking the time to share this lovely feedback. We are truly grateful for your kind words and for the trust you have placed in our team. It means a great deal to know that your mum continues to receive exceptional care, and your appreciation is very rewarding for all our staff. Thank you again for your continued support.

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Review from J W (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

When I come to visit Mum I am always made to feel so welcome, always a smile and hugs from the staff. Mum is always clean and tidy and treated with kindness, no matter what her mood may be. Mum tells me that they are kind to her and look after her very well. When I leave Oaklands I go home happy knowing

that Mum receives the best possible care.

Reply from Roxana Safta, Home Manager at Oaklands Care HomeThank you for your heartfelt feedback. We are delighted to hear that you always feel welcomed when visiting and that Mum feels cared for, clean, and comfortable. It means a great deal to the whole team to know that our kindness and support make a positive difference to her and give you peace of mind. Thank you for your lovely words and for trusting us with Mum's care.

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Review from Moira T (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Oaklands Care Home is always very welcoming, the staff are amazing, they are always very helpful when I ask about my mother. I feel reassured that Mum is being well cared for by everyone. I am always informed if mum is not well or there has been a problem. I can not fault the staff, they all work so

hard. They not only look after the residents but also care about the families.

Reply from Roxana Safta, Home Manager at Oaklands Care HomeThank you for your lovely review. We're so pleased to hear that you feel welcomed at Oaklands and reassured about the care your mother receives. Our team truly strives to provide compassionate, person-centred support, not only for our residents but also for their families, so your kind words mean a great deal to us. Thank you for taking the time to share your experience.

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Review from Denise B (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Always on arrival fantastic atmosphere, days are full of optional activities. Staff very professional and caring. Accommodating to all residents and visitors. Clean and fresh environment. Great choice of food. Treats throughout the day. Fresh flowers, plants a real homely feel. Outside entertainment

comes often. Special dates ie Halloween, rememberence always noted and made special by staff.

Reply from Roxana Safta, Home Manager at Oaklands Care HomeThank you so much for your lovely review. We're delighted that you enjoy the welcoming atmosphere at Oaklands and that our activities, special events, and homely touches make a difference.
Our staff will be so pleased to know their professionalism, kindness, and warmth have made such a positive impression on you. Creating a homely, welcoming environment, with fresh flowers, great food, and plenty of treats, is something we take pride in.
Thank you again for your kind words, it means a great deal to all of us.

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Review from Karina J (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother moved to Oaklands Care Home in September 2025 and I have been very impressed with the way in which Oaklands is run. The place is kept very clean and the building is kept in good condition. I am however most impressed by the staff, they are all extremely friendly, attentive to the residents

and helpful to visitors. I also like the way the home organises lots of weekly activities and encourages residents to join in.

Reply from Roxana Safta, Home Manager at Oaklands Care HomeThank you so much for your heartfelt review. It means a great deal to us to hear that your mother has settled in well since joining us in September.
I'm really pleased that you've noticed the care we take in keeping the home clean and welcoming, but most of all, your kind words about the team truly touched us. The staff put so much love and commitment into supporting our residents, and knowing this is reflected in your experience is incredibly rewarding. We're also glad that the activities and the encouragement to get involved hade made a positive difference.
Please know that we're always here for you and your mother.

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Review from Sarah P (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for Oaklands, they have looked after my mother impeccably over the last few months. The care she has been given has been 100%. She is settled and happy now. I always feel welcomed when I visit and can sleep securely now knowing she is in good hands.

Reply from Roxana Safta, Home Manager at Oaklands Care HomeThank you so much for your kind and heartfelt words. We are truly grateful for your feedback and delighted to hear that you feel reassured and welcomed when vising Oaklands. It's our privilege to care for your mother, and knowing that she feels settled and happy means the world to us. Your recognition of the team's efforts is incredibly appreciated and will be shared with everyone.

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Review from P C (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

The whole team are amazing. My mum believes she is in a five star hotel and that is the way she is treated. Mum loves living here. Ten stars wouldn't be enough. Thank you.

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Review from Marie G (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report

Overall Experience

My mum had been bed bound for 7 years before coming to Oaklands. Within a week the care staff had her dressed and sitting in a comfy chair in the lounge watching TV and drinking tea with other residents, I was totally amazed. She has since been around the beautiful gardens in a wheelchair and had a

bath, two firsts for years and years. God bless the staff, Mum obviously was neglected but we didn't realise. I can't say thank you enough.

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Review from Ann L (Power of Attorney of Resident) published on 20 January 2025 Submitted via Postal Card • Report

Overall Experience

I visited Oaklands on a daily basis for a few hours after work to help my friend settle into her new home, following a hospital admission of several months. I was always welcomed by staff by name and I noticed the care and attention paid to residents by everyone I met. All staff, whether clinical or

support e.g.: catering, cleaning were warm and friendly. I sensed that they really did want Oaklands to be home for residents. I was impressed by the range of activities offered to residents tailored to their interests and ability to engage. I have peace of mind that my friend is being well cared for. Thank you.

Reply from Roxana Safta, Home Manager at Oaklands Care HomeThank you so much for taking the time to share your experience at Oaklands. It means a lot to our team at Oaklands to know that you felt welcomed and supported during your visits, and that your friend is settling in well. We strive to create a warm and homely environment for all our residents, and your words affirm the dedication of our staff across all departments. We're also pleased to hear that the activities we provide resonate with residents and their unique interests and abilities. Your peace of mind is incredibly important to us, and we will continue to provide the highest standard of care to your friend and all our residents. Thank you for choosing Oaklands, as the place of care and comfort for your loved one.

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Review from Thomas B (Son of Resident) published on 24 July 2024 Submitted via Postal Card • Report

Overall Experience

This home is a very special place. The house has a 'Country Retreat' feel to it and the grounds are beautiful. My mother has now been a resident for 3 months and from day one I knew we had made the right choice, primarily because the staff are simply fantastic. They have patience, understanding and

love at their core and always have a smile for residents and visitors alike. I cannot recommend this home highly enough.

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Review from J W (Son of Resident) published on 1 July 2024 Submitted via Postal Card • Report

Overall Experience

I find Oaklands very good. The staff very good. Everything we have seen so far has been very good.

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Review from J N (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report

Overall Experience

Oaklands has provided top quality care for my mum who is extremely happy with her home. Staff are kind, caring and make Mum laugh. Communication with family is excellent and any healthcare issues have been professionally and promptly attended to.

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Review from W C (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report

Overall Experience

My father was taken to Oaklands after a two month stay in hospital. The transformation in him after twenty four hours was nothing short of amazing. He started smiling and talking, became more like his old, cheery self and has continued to improve every day.
My father has a condition which can only

worsen over time, but I believe the care he receives from the staff at Oaklands will make this final stage of his life the very best it can be.
I cannot speak highly enough of the very dedicated staff. They go above and beyond for the residents and are responsible for the positive and calm atmosphere there. Many small touches are in place which make such a difference and shows they genuinely care.
My father recently celebrated his birthday at Oaklands, which was marked by an exceptional afternoon tea part complete with intricately decorated cakes, a large birthday cake with his name iced upon it, and candles - all produced on site.
I am extremely relieved to have found, not just a good care home for my father, but an outstanding one. I wholeheartedly recommend Oaklands Care Home for anyone looking for residential care for their loved ones.

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Review from Alison R (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report

Overall Experience

I needed a week's respite at short notice for mum with Alzheimer's. Staff were very friendly offering lots of coffee/biscuits. However they didn't take notes as I was explaining mum's care needs. The manager had a piece of paper but I didn't see her write anything. When I got home I had an email asking

for Mum's D.o.B; the LPAs & Respect Form (which I had with me when I visited but wasn't asked for them). I had to pay up front with a debit card with no warning. Thankfully I was going home after dropping mum off so transferred money to cover the payment. During the week, staff did let us phone the office to talk to mum as she kept forgetting to charge her phone. However, when I picked her up she was red raw between her legs and genitalia. She had a UTI and there were 16 (unused) of the 20 pairs of disposable pants I had sent, still in her drawer. 9 weeks later my surgery is still trying to remove the care home as her permanent address and she's still sore!

Reply from Stephen Pullinger, Marketing and Customer Relations Director at Oaklands Care HomeWe are surprised and disappointed by this review as Alison was so complimentary when leaving Oaklands with her mother and hugged both the deputy manager and senior on duty. In the two months since, the family has never contacted the home to raise any complaints or concerns. Moreover, there is no record of her mother having a urinary tract infection (UTI) while she was with us. Our records show she was offered and received personal care daily. We would like to offer the family the opportunity to talk over their experience with us.
Please let us know whether that would be something you would consider.

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Review from Pru P (Respite Resident) published on 10 October 2023 Submitted via Website • Report

Overall Experience

I spent 2 weeks of respite care recently at Oaklands. All of the staff were cheerful and caring. I was looked after so well, and as far as I could see so were all residents, who appeared settled and happy. Regular activities were organised to suit the residents.
It was bright, clean, and well-maintained.

The gardens are pretty, lovely to walk and sit in when the weather allowed. The conservatory was bright and cheerful overlooking the garden, other seating areas also available.
Food was good with regular drinks and snacks on offer.
I would highly recommend Oaklands Residential Care.

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Review from S T (Son of Resident) published on 20 March 2023 Submitted via Postal Card • Report

Overall Experience

An excellent care home, clean and tidy. The staff and management are great and really care. The rooms are very nice, along with the lounges. The food is of a very good standard. I would highly recommend Oaklands care home to anyone looking for residential care.

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Review from Sandra V (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report

Overall Experience

My mother had multiple problems in the last six months of her life, including vascular dementia and mobility problems, which meant her husband was unable to give her the care she needed, and the rest of the family live too far away to give continuing help. I was very relieved and grateful to find Oaklands

and cannot fault their care for her. It was close enough to her home for her husband to visit daily, together with their beloved dog, which was very important. Very caring staff who my mother loved, even though her condition meant her emotions were erratic a lot of the time. Beautiful building, room and grounds, and very good food. Appeared to be very kept very clean and tidy on the occasions I managed to visit. It gave us peace of mind that she was well cared for at a very difficult time of our lives. I know her husband was very happy with her care too, and he is not the easiest man to please! Thank you so much!