Oaklands Care Home

Norwich Road, Scole, Diss IP21 4EE
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9.7 42 Reviews
  • Oaklands Care Home, Diss
Oaklands Care Home is a grade II listed building with the new addition of a further 25 rooms taking us to a 53 bed care home providing care and support to residential, respite and residential dementia individuals within a safe, homely and worthwhile environment. They take time to understand the individual's own personality and the story of their personal history to focus on both their physical and mental well-being.

The home welcomes you at any time to visit and look around but please call first to make an appointment so they can ensure the manager is available.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 53 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

* Subject to assessment

These prices are only a guideline, please contact Oaklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roxana Safta (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS & Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are welcome at any time, however, to ensure there would be somebody on hand to show them around and discuss their needs please ring and make an appointment in advance.

Parking

  • Extensive grounds and a large car park to the front of the main building which is arrived at down the main drive from Norwich Road, Scole.

Oaklands Care Home Reviews (42)

9.7

Oaklands Care Home has a Review Score of 9.7 (9.718) out of 10, based on 12 reviews in the last 2 years.
Over all time Oaklands Care Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oaklands Care Home
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Total of 42, showing 1-20
Review from Sarah P (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Oaklands, they have looked after my mother impeccably over the last few months. The care she has been given has been 100%. She is settled and happy now. I always feel welcomed when I visit and can sleep securely now knowing she is in good hands.
Reply from Roxana Safta, Home Manager at Oaklands Care Home

Thank you so much for your kind and heartfelt words. We are truly grateful for your feedback and delighted to hear that you feel reassured and welcomed when vising Oaklands. It's our privilege to care for your mother, and knowing that she feels settled and happy means the world to us. Your recognition of the team's efforts is incredibly appreciated and will be shared with everyone.

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Review from P C (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team are amazing. My mum believes she is in a five star hotel and that is the way she is treated. Mum loves living here. Ten stars wouldn't be enough. Thank you.
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Review from Marie G (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had been bed bound for 7 years before coming to Oaklands. Within a week the care staff had her dressed and sitting in a comfy chair in the lounge watching TV and drinking tea with other residents, I was totally amazed. She has since been around the beautiful gardens in a wheelchair and had a
bath, two firsts for years and years. God bless the staff, Mum obviously was neglected but we didn't realise. I can't say thank you enough.
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Review from Ann L (Power of Attorney of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Oaklands on a daily basis for a few hours after work to help my friend settle into her new home, following a hospital admission of several months. I was always welcomed by staff by name and I noticed the care and attention paid to residents by everyone I met. All staff, whether clinical or
support e.g.: catering, cleaning were warm and friendly. I sensed that they really did want Oaklands to be home for residents. I was impressed by the range of activities offered to residents tailored to their interests and ability to engage. I have peace of mind that my friend is being well cared for. Thank you.
Reply from Roxana Safta, Home Manager at Oaklands Care Home

Thank you so much for taking the time to share your experience at Oaklands. It means a lot to our team at Oaklands to know that you felt welcomed and supported during your visits, and that your friend is settling in well. We strive to create a warm and homely environment for all our residents, and your words affirm the dedication of our staff across all departments. We're also pleased to hear that the activities we provide resonate with residents and their unique interests and abilities. Your peace of mind is incredibly important to us, and we will continue to provide the highest standard of care to your friend and all our residents. Thank you for choosing Oaklands, as the place of care and comfort for your loved one.

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Review from M T (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oaklands has a very friendly atmosphere, they always greet you by name. Everywhere is always clean and smells nice There's always someone to talk to to put your mind at ease. I feel Mum is being well cared for. Thank you!
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Review from Thomas B (Son of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is a very special place. The house has a 'Country Retreat' feel to it and the grounds are beautiful. My mother has now been a resident for 3 months and from day one I knew we had made the right choice, primarily because the staff are simply fantastic. They have patience, understanding and
love at their core and always have a smile for residents and visitors alike. I cannot recommend this home highly enough.
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Review from Stephen H (Son of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run, staff professional yet caring.
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Review from J W (Son of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Oaklands very good. The staff very good. Everything we have seen so far has been very good.
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Review from J N (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oaklands has provided top quality care for my mum who is extremely happy with her home. Staff are kind, caring and make Mum laugh. Communication with family is excellent and any healthcare issues have been professionally and promptly attended to.
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Review from W C (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was taken to Oaklands after a two month stay in hospital. The transformation in him after twenty four hours was nothing short of amazing. He started smiling and talking, became more like his old, cheery self and has continued to improve every day.
My father has a condition which can only
worsen over time, but I believe the care he receives from the staff at Oaklands will make this final stage of his life the very best it can be.
I cannot speak highly enough of the very dedicated staff. They go above and beyond for the residents and are responsible for the positive and calm atmosphere there. Many small touches are in place which make such a difference and shows they genuinely care.
My father recently celebrated his birthday at Oaklands, which was marked by an exceptional afternoon tea part complete with intricately decorated cakes, a large birthday cake with his name iced upon it, and candles - all produced on site.
I am extremely relieved to have found, not just a good care home for my father, but an outstanding one. I wholeheartedly recommend Oaklands Care Home for anyone looking for residential care for their loved ones.
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Review from Alison R (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I needed a week's respite at short notice for mum with Alzheimer's. Staff were very friendly offering lots of coffee/biscuits. However they didn't take notes as I was explaining mum's care needs. The manager had a piece of paper but I didn't see her write anything. When I got home I had an email asking
for Mum's D.o.B; the LPAs & Respect Form (which I had with me when I visited but wasn't asked for them). I had to pay up front with a debit card with no warning. Thankfully I was going home after dropping mum off so transferred money to cover the payment. During the week, staff did let us phone the office to talk to mum as she kept forgetting to charge her phone. However, when I picked her up she was red raw between her legs and genitalia. She had a UTI and there were 16 (unused) of the 20 pairs of disposable pants I had sent, still in her drawer. 9 weeks later my surgery is still trying to remove the care home as her permanent address and she's still sore!
Reply from Stephen Pullinger, Marketing and Customer Relations Director at Oaklands Care Home

We are surprised and disappointed by this review as Alison was so complimentary when leaving Oaklands with her mother and hugged both the deputy manager and senior on duty. In the two months since, the family has never contacted the home to raise any complaints or concerns. Moreover, there is no record of her mother having a urinary tract infection (UTI) while she was with us. Our records show she was offered and received personal care daily. We would like to offer the family the opportunity to talk over their experience with us.
Please let us know whether that would be something you would consider.

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Review from Pru P (Respite Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent 2 weeks of respite care recently at Oaklands. All of the staff were cheerful and caring. I was looked after so well, and as far as I could see so were all residents, who appeared settled and happy. Regular activities were organised to suit the residents.
It was bright, clean, and well-maintained.
The gardens are pretty, lovely to walk and sit in when the weather allowed. The conservatory was bright and cheerful overlooking the garden, other seating areas also available.
Food was good with regular drinks and snacks on offer.
I would highly recommend Oaklands Residential Care.
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Review from S T (Son of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home, clean and tidy. The staff and management are great and really care. The rooms are very nice, along with the lounges. The food is of a very good standard. I would highly recommend Oaklands care home to anyone looking for residential care.
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Review from Sandra V (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had multiple problems in the last six months of her life, including vascular dementia and mobility problems, which meant her husband was unable to give her the care she needed, and the rest of the family live too far away to give continuing help. I was very relieved and grateful to find Oaklands
and cannot fault their care for her. It was close enough to her home for her husband to visit daily, together with their beloved dog, which was very important. Very caring staff who my mother loved, even though her condition meant her emotions were erratic a lot of the time. Beautiful building, room and grounds, and very good food. Appeared to be very kept very clean and tidy on the occasions I managed to visit. It gave us peace of mind that she was well cared for at a very difficult time of our lives. I know her husband was very happy with her care too, and he is not the easiest man to please! Thank you so much!
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Review from John M (Husband of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can't say enough prsaise for the wonderful care and love the staff gave to my wife and I have seen to the other residents. A first rate care home.
P.S I picked the gem!
Reply from Garry Toy, Managing Director - Family Office at Oaklands Care Home

Thank you so much for your positive review. The staff team will be delighted to learn that their care for your wife was so greatly appreciated.

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Review from J N (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't find any faults at all. Staff excellent so helpful, very kind to Mum.
Reply from Garry Toy, Managing Director - Family Office at Oaklands Care Home

Thank you for your positive comments. We will be sure to pass them on to our great staff team.

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Review from Lynn C (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in really well, thanks to the lovely staff. Always activities in the sitting room.
Staff always answer our questions (no matter how silly).
Reply from Garry Toy, Managing Director - Family Office at Oaklands Care Home

Thank you for your kind review. It is pleasing to learn that your Mum's transition has been an easy one for her (and for you). We will be sure to pass your comments on to the staff team as they are always pleased to be recognised for their efforts.

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Review from S F (Daughter of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff appear to show kindness and consideration to all patients when we visit, respect too.
Oaklands is flexible with visiting times as this is sometimes difficult when we work full time. Always available on the telephone and we are kept well informed of any developments. Thank you.
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Review from Lisa R (Daughter of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum dementia has moved very quickly and the team have changed her care routine and kept me informed every step of the way.
The team at Oaklands are brilliant, can't praise them enough.
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Review from Ruth M (Daughter of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and treat Mother with respect. It is really appreciated, what all staff do especially under the circumstances they have to work.
Many thanks for all you have been doing for my mother.
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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.718 for Oaklands Care Home is calculated as follows: ( (117 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 142 Ratings = 4.718
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Roxana

Roxana Safta

Job Title: Home Manager

Since embarking on my journey in the UK in 2014, I have dedicated my career to the healthcare sector, beginning as a Registered Nurse in 2016. My passion for delivering exceptional care has driven me to continually improve the well-being of residents while honing my own expertise and leadership skills. As the Home Manager at Oaklands Care Home, I am committed to maintaining the highest levels of care, ensuring that our residents’ safety, health, and happiness remain the top priority. My leadership is rooted in compassion, teamwork, and a dedication to cultivating excellence in care delivery. Outside of work, I enjoy reading a diverse range of literature, from fiction and romance to industry publications that keep me informed of the latest trends and innovations. I also have a passion for travel.

Claire

Claire Berryman

Job Title: Deputy Manager

Staff member's profile info: I started my career in health and social care 20 years ago, in a small Nursing home that was then bought out by Kingsley Healthcare. I worked for Kingsley Healthcare in different settings until 2018, where I wished to progress in my role and started my journey in care home management. I am very happy to have rejoined the Kingsley team last year as deputy manager at Oaklands. I have experience in Nursing, Dementia and complex care, and I enjoy sharing my gained skills and knowledge with the team at Oaklands. Oaklands is a beautiful home, with wonderful grounds, gardens communal spaces. The warm welcome I have received since joining the team is a real credit to the company's values and culture of the home.

Sue

Sue Finn

Job Title: Hospitality Manager

Staff member's profile info: I have worked in event management and hospitality for the last 30 years, working mainly in London. I joined the team at Oaklands to make a difference to our residents. I try to make sure the residents feel at home in their surroundings and enhance their daily life with a smile, activities, time to talk and making them feel special. We have a wonderful team here at Oaklands with staff who go above and beyond caring for residents as if it were their own family members.


I have 2 children and enjoy family time with them and wider family as much as I can. I love entertaining at home, amateur dramatics and travelling on holidays all over the world as much as I can. I was lucky enough to visit Borneo and spend time with orphaned orangutans, amongst other amazing things, in such an amazing country. I love my job here at Oaklands and am determined to make a difference to our residents and staff

Jayne

Jayne Radziszewski

Job Title: Administrator Joined: 2021

I am originally from Lancashire but have lived in Norfolk for seven years and love the county. My career was in the customer service industry for 30 years before joining Oaklands Care Home as an administrator in 2021. I love the variety of work within my job role. Outside work, I am passionate about animal welfare and enjoy antique shopping.

Lyn

Lyn Newby

Job Title: Housekeeper

Lyn has been a Professional housekeeper for 24 years. She heads a Domestic team of 7 and has been at Oaklands, since October 2019. Lyn is married with two children 1 Granddaughter. In her spare time Lyn reads, watches films and loves all Motorsports.

Frequently Asked Questions about Oaklands Care Home

What types of Care is Oaklands Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oaklands Care Home have?

There are 49 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oaklands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands Care Home to the centre of Diss?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service - more info.