Oaklands

Norwich Road, Scole, Diss IP21 4EE

Oaklands is a grade II listed building with the new addition of a further 25 rooms taking us to a 53 bed care home providing care and support to residential, respite and residential dementia individuals within a safe, homely and worthwhile environment. They take time to understand the individual's own personality and the story of their personal history to focus on both their physical and mental well-being.

The home welcomes you at any time to visit and look around but please call first to make an appointment so they can ensure the manager is available.

Group: Kingsley Healthcare

Person in charge: Patricia Hall-Galley (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: NHS & Private. Ages 65+.

Languages Spoken by Staff (other than English): Italian, Polish, Romanian, Slovak

Single Rooms: 49

Shared Rooms: 2

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Easily found, from Norwich A140 take the third exit at the Dickleburgh roundabout into the village of Thelveton. Continue over the A140 Diss bypass and take the only right turn signposted to Scole. The second entrance on the left is Oaklands. Continue down the long drive to arrive at the beautiful Georgian Manor house.
If arriving via A140 from Ipswich, Great Yarmouth, Bury St Edmunds or Diss take the exit at the roundabout into Scole village. At the T-Junction turn left. Continue up the hill past the church, school and garage until you see the national speed limit signs to exit the village on Norwich Road, You will see the Oaklands sign on your right just after the lodge house.

Visiting:

Your welcome to visit any time however to ensure there would be somebody on hand to show you around and discuss your needs please ring and make an appointment in advance.

Parking:

Extensive grounds and a large car park to the front of the main building which is arrived at down the main drive from Norwich Road, Scole.

Latest Care Quality Commission* Report on Oaklands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Oaklands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Oaklands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.496 for Oaklands is calculated as follows: ( (83 Excellents x 5) + (30 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 129 Ratings = 4.496

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.094 Points relating to the number of positive Reviews for Oaklands is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.6 Target = 0.094

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Oaklands has a Review Score of 7.6 (7.590) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oaklands?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oaklands

  • Daughter of Resident/Service User
    6
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    1
  • Vicar / Church Minister
    1
  • Wife of Resident/Service User
    1
  • more

The staff at Oaklands seem respectful and caring. The atmosphere is usually calm and cheerful when I visit my mum. The management seems to be trying to improve things at the home, although a lot of changes recently have slowed this down.
It has been disappointing that none of the Activities Coordinators have been retained by Oaklands.

How likely would you be to recommend Oaklands? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

An excellent care home that provides a truly caring environment, a really warm, homely atmosphere. The staff are well led and provide a loving environment. The care given to my mother was exemplary and very much appreciated by all the family.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.6 out of 5

Dad is 91 years old and has Vascular Dementia. Our experience has been good. Dad needs intensive care which means a lot of assurance, contact, reminding and love.
All of what I have seen at Oaklands from the carers is very good.

How likely would you be to recommend Oaklands? Likely

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Average Rating:   4 out of 5

Dad's lunch on March 19th was well presented and very tasty.
His birthday cake party was very nicely done.
The staff were very kind, patient and attentive as always.
He looked very well cared for in clean clothes, well groomed and was much more alert and communicative.
Very pleased that he has access to writing and colouring materials.
The ground floor was very clean and tidy and well decorated.
Dad's bedroom was immaculate, so tidy and clean, and his room has such a nice view of the grounds.
His new reading glasses have worked out very well and it was so good to hear him read out loud the birthday card wishes.
It was a difficult decision to put Dad in a care home but our family is so pleased how well he has settled in and the excellent care provided at the Oaklands.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.6 out of 5

I visit Oaklands approx. once a month and have always found Oaklands to be caring, hygienic and patient towards the service users.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

My mother needed emergency respite care on two separate occasions due to my dad being hospitalised due to poor health. My mother stayed at Oaklands for two weeks in total on two separate occasions. The staff were really friendly and welcoming to my mother and our family, the staff provided excellent care. The staff made mum feel better and cheered her up when she was missing my dad, she was made to feel like part of a big family.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

My aunt is always happy and well cared for, treated with respect and dignity.

How likely would you be to recommend Oaklands? Likely

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Average Rating:   4.3 out of 5

I find the care at Oaklands to be exemplary. My great aunt is always well looked after and staff treat her as though she is their own family.
The managers are always polite and approachable.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

I am happy to have my mother in Oaklands Care Home. If there is anything wrong they have her checked by the doctor and inform me what is happening. It is a home for all needs and can be upsetting to hear patients shouting out loud, but they are all treated with same compassion. Mother is looked after safe and not alone. What more can you want.

How likely would you be to recommend Oaklands? Likely

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Average Rating:   3.3 out of 5

I would like to write about how good the Oaklands is. My father lived there from May 2015 - September 2016. He loved it there. I spent time at Oaklands when my father became ill and the staff were brilliant to my mother and I. They were so caring about my father. It gave my family a great comfort to know they cared for all the residents. The staff are friendly and always happy and yet very professional at all times. I will miss visiting Oaklands. It has a great atmosphere. I love the decor too. Top marks 100%

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

My husband passed away on Friday 30th September 2016 at Oaklands. The care and love my husband received was second to none. The staff also cared for me and my family. Nothing was too much for them. My husband loved all the staff and was always happy and smiling.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2015

December 2013

Craftsmanship Award

Recipient: Oaklands

Date: Sunday 01 Dec 2013

more details

August 2013

IIP

Recipient: Oaklands

Date: Thursday 01 Aug 2013

more details

September 2012

Quality of Life National Award

Recipient: Oaklands

Date: Thursday 13 Sep 2012

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oaklands