Oaklands Care Home

Norwich Road, Scole, Diss IP21 4EE
Review Us
9.7 42 Reviews
  • Oaklands Care Home, Diss
Oaklands Care Home is a grade II listed building with the new addition of a further 25 rooms taking us to a 53 bed care home providing care and support to residential, respite and residential dementia individuals within a safe, homely and worthwhile environment. They take time to understand the individual's own personality and the story of their personal history to focus on both their physical and mental well-being.

The home welcomes you at any time to visit and look around but please call first to make an appointment so they can ensure the manager is available.
Show Oaklands Care Home on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 53 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

* Subject to assessment

These prices are only a guideline, please contact Oaklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roxana Safta (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS & Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are welcome at any time, however, to ensure there would be somebody on hand to show them around and discuss their needs please ring and make an appointment in advance.

Parking

  • Extensive grounds and a large car park to the front of the main building which is arrived at down the main drive from Norwich Road, Scole.

Oaklands Care Home Reviews (42)

9.7

Oaklands Care Home has a Review Score of 9.7 (9.718) out of 10, based on 12 reviews in the last 2 years.
Over all time Oaklands Care Home has 42 reviews.

Overall Experience
  • 32
  • 7
  • 2
  • 0
  • 1
Date Published
  • 42
  • 1
  • 4
  • 12
  • 30
Reviewer Connection to Oaklands Care Home
  • 21
  • 8
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 42, showing 21-40
Review from Mrs Sue T (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been here at Oaklands since March 2021, she is well cared for and all her needs met. I know that she wouldn’t be happier anywhere else, or treated as well (from previous experience). My husband and I are always treated with respect and they are happy for us to visit her. Any questions I
have I only have to ask. Would highly recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary W (Son of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum looks well looked after, see lots of activities on Facebook with Mum photos. Always friendly and warm welcome when I visit Mum.
Great home in a great location with good outlooks across the fields and woods.
Mum seems happy to live at Oaklands in Scole.
Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley B (Wife of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home my husband is in is very good. He's looked after well and the staff are very caring and attentive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane B (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father and I are very happy with Oaklands. The carers are excellent and nothing is too much for them.
My father is more than happy to be here and is getting spoilt by everyone.
The cleanliness of the home is excellent and compare easily to a four-star hotel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Friend of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are lovely, they are caring and always go out of their way to support my friend.
This is a happy home.
The residents are always enjoying activities and the food looks wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Friend of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Oaklands regularly and frequently (when allowed) over 13 months and have nothing but praise for the way the residents are cared for. As a previous inspector of care homes, I am very critical and whilst nowhere is perfect all the time, Oaklands comes the closest I have seen. Teamwork is really
excellent at every level, from effective management down to a very compassionate care team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wanigasooriya (Friend of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt’s best friend is staying at Oakland’s care home and I have been to the home couple of times. I was warmly greeted by the friendly staff at the entrance. This home is beautiful. I was so happy about the care and support given by the home. The staff seem very friendly and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane J (Regular Volunteer) published on 25 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I always find the staff really friendly when I’m in the home, the residents look well kept and happy.
Everyone is keen to help and join in with the residents and the activity’s.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 14 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise and respect for ALL the staff at Oaklands, everyone who looked after my mother during her time at Oaklands and during her passage over the rainbow was, courteous, very caring, professional, respectful, friendly and went the extra mile to make sure that everything was done just
right. The support that I and my family received was just amazing, comforting and warm, nothing was to much trouble. My father is in a place where we feel really happy with his care, well being and attention. He receives excellent care from the most caring of staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John B (Wife of Resident) published on 14 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
0I have found the care home care is 100%. Anything they want is done, I am very happy with my wife's care otherwise I would not let her be there.
The staff are always found helpful and will do what you ask of them.
I am always made welcome there, the room is nice and kept nice, has own toilet and
shower room. I am pleased with the care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert C (Son of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was resident in Okalnds for respite for a number of weeks. She has critical dementia. I felt that she was safe there and the staff were very competent. The reasons for moving her to another home was due to the fact that it is run by a former neighbour. All her friends in her old village are
living close by. My mother would benefit from having her friends and relatives visiting her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Suzanne E (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff at Oaklands seem respectful and caring. The atmosphere is usually calm and cheerful when I visit my mum. The management seems to be trying to improve things at the home, although a lot of changes recently have slowed this down.
It has been disappointing that none of the Activities Coordinators
have been retained by Oaklands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie L (Daughter of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home that provides a truly caring environment, a really warm, homely atmosphere. The staff are well led and provide a loving environment. The care given to my mother was exemplary and very much appreciated by all the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather B (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is 91 years old and has Vascular Dementia. Our experience has been good. Dad needs intensive care which means a lot of assurance, contact, reminding and love.
All of what I have seen at Oaklands from the carers is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Son of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's lunch on March 19th was well presented and very tasty.
His birthday cake party was very nicely done.
The staff were very kind, patient and attentive as always.
He looked very well cared for in clean clothes, well groomed and was much more alert and communicative.
Very pleased that he has access
to writing and colouring materials.
The ground floor was very clean and tidy and well decorated.
Dad's bedroom was immaculate, so tidy and clean, and his room has such a nice view of the grounds.
His new reading glasses have worked out very well and it was so good to hear him read out loud the birthday card wishes.
It was a difficult decision to put Dad in a care home but our family is so pleased how well he has settled in and the excellent care provided at the Oaklands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R E (Regular Volunteer) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Oaklands approx. once a month and have always found Oaklands to be caring, hygienic and patient towards the service users.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B C (Daughter of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed emergency respite care on two separate occasions due to my dad being hospitalised due to poor health. My mother stayed at Oaklands for two weeks in total on two separate occasions. The staff were really friendly and welcoming to my mother and our family, the staff provided excellent
care. The staff made mum feel better and cheered her up when she was missing my dad, she was made to feel like part of a big family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Niece of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is always happy and well cared for, treated with respect and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna M (Niece of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care at Oaklands to be exemplary. My great aunt is always well looked after and staff treat her as though she is their own family.
The managers are always polite and approachable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer W (Daughter of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am happy to have my mother in Oaklands Care Home. If there is anything wrong they have her checked by the doctor and inform me what is happening. It is a home for all needs and can be upsetting to hear patients shouting out loud, but they are all treated with same compassion. Mother is looked after
safe and not alone. What more can you want.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.718 for Oaklands Care Home is calculated as follows: ( (117 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 142 Ratings = 4.718
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (5)

Roxana

Roxana Safta

Job Title: Home Manager

Since embarking on my journey in the UK in 2014, I have dedicated my career to the healthcare sector, beginning as a Registered Nurse in 2016. My passion for delivering exceptional care has driven me to continually improve the well-being of residents while honing my own expertise and leadership skills. As the Home Manager at Oaklands Care Home, I am committed to maintaining the highest levels of care, ensuring that our residents’ safety, health, and happiness remain the top priority. My leadership is rooted in compassion, teamwork, and a dedication to cultivating excellence in care delivery. Outside of work, I enjoy reading a diverse range of literature, from fiction and romance to industry publications that keep me informed of the latest trends and innovations. I also have a passion for travel.

Claire

Claire Berryman

Job Title: Deputy Manager

Staff member's profile info: I started my career in health and social care 20 years ago, in a small Nursing home that was then bought out by Kingsley Healthcare. I worked for Kingsley Healthcare in different settings until 2018, where I wished to progress in my role and started my journey in care home management. I am very happy to have rejoined the Kingsley team last year as deputy manager at Oaklands. I have experience in Nursing, Dementia and complex care, and I enjoy sharing my gained skills and knowledge with the team at Oaklands. Oaklands is a beautiful home, with wonderful grounds, gardens communal spaces. The warm welcome I have received since joining the team is a real credit to the company's values and culture of the home.

Sue

Sue Finn

Job Title: Hospitality Manager

Staff member's profile info: I have worked in event management and hospitality for the last 30 years, working mainly in London. I joined the team at Oaklands to make a difference to our residents. I try to make sure the residents feel at home in their surroundings and enhance their daily life with a smile, activities, time to talk and making them feel special. We have a wonderful team here at Oaklands with staff who go above and beyond caring for residents as if it were their own family members.


I have 2 children and enjoy family time with them and wider family as much as I can. I love entertaining at home, amateur dramatics and travelling on holidays all over the world as much as I can. I was lucky enough to visit Borneo and spend time with orphaned orangutans, amongst other amazing things, in such an amazing country. I love my job here at Oaklands and am determined to make a difference to our residents and staff

Jayne

Jayne Radziszewski

Job Title: Administrator Joined: 2021

I am originally from Lancashire but have lived in Norfolk for seven years and love the county. My career was in the customer service industry for 30 years before joining Oaklands Care Home as an administrator in 2021. I love the variety of work within my job role. Outside work, I am passionate about animal welfare and enjoy antique shopping.

Lyn

Lyn Newby

Job Title: Housekeeper

Lyn has been a Professional housekeeper for 24 years. She heads a Domestic team of 7 and has been at Oaklands, since October 2019. Lyn is married with two children 1 Granddaughter. In her spare time Lyn reads, watches films and loves all Motorsports.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service - more info.