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Oaklands Care Home

Norwich Road, Scole, Diss, Norfolk IP21 4EE
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An excellent care home, clean and tidy. The staff and management are great and really careS T(Son of Resident/Service User)
Oaklands Care Home, Diss
I was very relieved and grateful to find Oaklands and cannot fault their care for herSandra V(Daughter of Resident/Service User)
Oaklands Care Home, Diss
Oaklands Care Home, Diss

Oaklands Nursing Home is a grade II listed building with the new addition of a further 25 rooms taking us to a 53 bed care home providing care and support to residential, respite and residential dementia individuals within a safe, homely and worthwhile environment. They take time to understand the individual's own personality and the story of their personal history to focus on both their physical and mental well-being.

The home...  

Care Provided by Oaklands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,350£1,200 - £1,350
Residential Dementia Care£1,200 - £1,350£1,200 - £1,350

* Subject to assessment

Contact Oaklands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Claire Berryman(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • Visitors are welcome at any time, however, to ensure there would be somebody on hand to show them around and discuss their needs please ring and make an appointment in advance.

Parking

  • Extensive grounds and a large car park to the front of the main building which is arrived at down the main drive from Norwich Road, Scole.

Oaklands Care Home Reviews (50)

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9.8

Oaklands Care Home has a Review Score of 9.8 (9.779) out of 10, based on 14 reviews in the last 2 years. Over all time Oaklands Care Home has 50 reviews.

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Review from David S (Son of Resident) published on 20 July 2026 Submitted via Postal Card
Overall Experience

Amazing staff and amazing care for my father, the staff go out of their way to make sure my father is well cared for.

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Review from Robert G (Son of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience

The family are very happy with dad being at Oaklands Care Home. Although he is bed bound and doesn't take part in any activities the staff look after dads welfare very well.

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Review from Graham P (Partner of Resident) published on 10 February 2026 Submitted via Postal Card
Overall Experience

Lovely, can't fault it. Staff are so friendly, nice & helpful. Brilliant place, highly recommended.

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Review from Caroline W (Daughter of Resident) published on 4 February 2026 Submitted via Postal Card
Overall Experience

Feel so pleased how dad has settled at Oaklands Care Home. Staff are fantastic. He is very happy and as a family we are delighted. First class.

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Review from C W (Friend of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience

I visited my friend at Oaklands Nursing Home about two months ago and was extremely impressed. The home was warm, welcoming and cheerful atmosphere. Staff was friendly, attentive and respectful. During my visit to Oaklands, I observed a vibrant activities program, and residents are genuinely encouraged to participate. The home is clean and welcoming, ensuring a safe and nurturing environment.

Reply from Roxana Safta, Home Manager at Oaklands Care Home

Thank you very much for your kind and thoughtful review. We are delighted to hear that you found Oaklands to be warm, welcoming, and cheerful, and that our team made a positive impression through their friendly and respectful approach. It is also wonderful to know that you noticed our activities...  

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Review from Stephen H (Son of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience

My mum came to Oaklands Nursing Home on Christmas day 2023. She had broken her hip and her dementia had got a lot worse.The staff at Oaklands are wonderful and managed her transition with humanity, care and professionalism. Two years later the quality of care is still exceptional and I am forever grateful for everything the team at Oaklands do for my mum - thank you.

Reply from Roxana Safta, Home Manager at Oaklands Care Home

Thank you so much for taking the time to share this lovely feedback. We are truly grateful for your kind words and for the trust you have placed in our team. It means a great deal to know that your mum continues to receive exceptional care, and your appreciation is very rewarding for all our staff. Thank you again for your continued support.

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Review from J W (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card
Overall Experience

When I come to visit Mum I am always made to feel so welcome, always a smile and hugs from the staff. Mum is always clean and tidy and treated with kindness, no matter what her mood may be. Mum tells me that they are kind to her and look after her very well. When I leave Oaklands I go home happy knowing that Mum receives the best possible care.

Reply from Roxana Safta, Home Manager at Oaklands Care Home

Thank you for your heartfelt feedback. We are delighted to hear that you always feel welcomed when visiting and that Mum feels cared for, clean, and comfortable. It means a great deal to the whole team to know that our kindness and support make a positive difference to her and give you peace of mind. Thank you for your lovely words and for trusting us with Mum's care.

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Review from Moira T (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card
Overall Experience

Oaklands Care Home is always very welcoming, the staff are amazing, they are always very helpful when I ask about my mother. I feel reassured that Mum is being well cared for by everyone. I am always informed if mum is not well or there has been a problem. I can not fault the staff, they all work so hard. They not only look after the residents but also care about the families.

Reply from Roxana Safta, Home Manager at Oaklands Care Home

Thank you for your lovely review. We're so pleased to hear that you feel welcomed at Oaklands and reassured about the care your mother receives. Our team truly strives to provide compassionate, person-centred support, not only for our residents but also for their families, so your kind words mean a great deal to us. Thank you for taking the time to share your experience.

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Review from Denise B (Friend of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

Always on arrival fantastic atmosphere, days are full of optional activities. Staff very professional and caring. Accommodating to all residents and visitors. Clean and fresh environment. Great choice of food. Treats throughout the day. Fresh flowers, plants a real homely feel. Outside entertainment comes often. Special dates ie Halloween, rememberence always noted and made special by staff.

Reply from Roxana Safta, Home Manager at Oaklands Care Home
Thank you so much for your lovely review. We're delighted that you enjoy the welcoming atmosphere at Oaklands and that our activities, special events, and homely touches make a difference.

Our staff will be so pleased to know their professionalism, kindness, and warmth have made such a positive...  

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Review from Karina J (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

My mother moved to Oaklands Care Home in September 2025 and I have been very impressed with the way in which Oaklands is run. The place is kept very clean and the building is kept in good condition. I am however most impressed by the staff, they are all extremely friendly, attentive to the residents and helpful to visitors. I also like the way the home organises lots of weekly activities and encourages residents to join in.

Reply from Roxana Safta, Home Manager at Oaklands Care Home
Thank you so much for your heartfelt review. It means a great deal to us to hear that your mother has settled in well since joining us in September.

I'm really pleased that you've noticed the care we take in keeping the home clean and welcoming, but most of all, your kind words about the team...  

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Review from Sarah P (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card
Overall Experience

I have nothing but praise for Oaklands, they have looked after my mother impeccably over the last few months. The care she has been given has been 100%. She is settled and happy now. I always feel welcomed when I visit and can sleep securely now knowing she is in good hands.

Reply from Roxana Safta, Home Manager at Oaklands Care Home

Thank you so much for your kind and heartfelt words. We are truly grateful for your feedback and delighted to hear that you feel reassured and welcomed when vising Oaklands. It's our privilege to care for your mother, and knowing that she feels settled and happy means the world to us. Your recognition of the team's efforts is incredibly appreciated and will be shared with everyone.

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Review from P C (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

The whole team are amazing. My mum believes she is in a five star hotel and that is the way she is treated. Mum loves living here. Ten stars wouldn't be enough. Thank you.

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Review from Marie G (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

My mum had been bed bound for 7 years before coming to Oaklands. Within a week the care staff had her dressed and sitting in a comfy chair in the lounge watching TV and drinking tea with other residents, I was totally amazed. She has since been around the beautiful gardens in a wheelchair and had a bath, two firsts for years and years. God bless the staff, Mum obviously was neglected but we didn't realise. I can't say thank you enough.

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Review from Ann L (Power of Attorney of Resident) published on 20 January 2025 Submitted via Postal Card
Overall Experience

I visited Oaklands on a daily basis for a few hours after work to help my friend settle into her new home, following a hospital admission of several months. I was always welcomed by staff by name and I noticed the care and attention paid to residents by everyone I met. All staff, whether clinical or support e.g.: catering, cleaning were warm and friendly. I sensed that they really did want Oaklands to be home for residents. I was impressed by the range of activities offered to residents tailored to their interests and ability to engage. I have peace of mind that my friend is being well cared for. Thank you.

Reply from Roxana Safta, Home Manager at Oaklands Care Home

Thank you so much for taking the time to share your experience at Oaklands. It means a lot to our team at Oaklands to know that you felt welcomed and supported during your visits, and that your friend is settling in well. We strive to create a warm and homely environment for all our residents, and...  

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Review from Thomas B (Son of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience

This home is a very special place. The house has a 'Country Retreat' feel to it and the grounds are beautiful. My mother has now been a resident for 3 months and from day one I knew we had made the right choice, primarily because the staff are simply fantastic. They have patience, understanding and love at their core and always have a smile for residents and visitors alike. I cannot recommend this home highly enough.

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Review from J W (Son of Resident) published on 1 July 2024 Submitted via Postal Card
Overall Experience

I find Oaklands very good. The staff very good. Everything we have seen so far has been very good.

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Review from J N (Daughter of Resident) published on 10 June 2024 Submitted via Website
Overall Experience

Oaklands has provided top quality care for my mum who is extremely happy with her home. Staff are kind, caring and make Mum laugh. Communication with family is excellent and any healthcare issues have been professionally and promptly attended to.

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Review from W C (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card
Overall Experience
My father was taken to Oaklands after a two month stay in hospital. The transformation in him after twenty four hours was nothing short of amazing. He started smiling and talking, became more like his old, cheery self and has continued to improve every day.
My father has a condition which can only worsen over time, but I believe the care he receives from the staff at Oaklands will make this final stage of his life the very best it can be.
I cannot speak highly enough of the very dedicated staff. They go above and beyond for the residents and are responsible for the positive and calm atmosphere there. Many small touches are in place which make such a difference and shows they genuinely care.
My father recently celebrated his birthday at Oaklands, which was marked by an exceptional afternoon tea part complete with intricately decorated cakes, a large birthday cake with his name iced upon it, and candles - all produced on site.

I am extremely relieved to have found, not just a good care home for my father, but an outstanding one. I wholeheartedly recommend Oaklands Care Home for anyone looking for residential care for their loved ones.

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Review from Alison R (Daughter of Resident) published on 10 November 2023 Submitted via Website
Overall Experience

I needed a week's respite at short notice for mum with Alzheimer's. Staff were very friendly offering lots of coffee/biscuits. However they didn't take notes as I was explaining mum's care needs. The manager had a piece of paper but I didn't see her write anything. When I got home I had an email asking for Mum's D.o.B; the LPAs & Respect Form (which I had with me when I visited but wasn't asked for them). I had to pay up front with a debit card with no warning. Thankfully I was going home after dropping mum off so transferred money to cover the payment. During the week, staff did let us phone the office to talk to mum as she kept forgetting to charge her phone. However, when I picked her up she was red raw between her legs and genitalia. She had a UTI and there were 16 (unused) of the 20 pairs of disposable pants I had sent, still in her drawer. 9 weeks later my surgery is still trying to remove the care home as her permanent address and she's still sore!

Reply from Stephen Pullinger, Marketing and Customer Relations Director at Oaklands Care Home

We are surprised and disappointed by this review as Alison was so complimentary when leaving Oaklands with her mother and hugged both the deputy manager and senior on duty. In the two months since, the family has never contacted the home to raise any complaints or concerns. Moreover, there is no...  

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Review from Pru P (Respite Resident) published on 10 October 2023 Submitted via Website
Overall Experience
I spent 2 weeks of respite care recently at Oaklands. All of the staff were cheerful and caring. I was looked after so well, and as far as I could see so were all residents, who appeared settled and happy. Regular activities were organised to suit the residents.
It was bright, clean, and well-maintained. The gardens are pretty, lovely to walk and sit in when the weather allowed. The conservatory was bright and cheerful overlooking the garden, other seating areas also available.
Food was good with regular drinks and snacks on offer.

I would highly recommend Oaklands Residential Care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Oaklands Care Home.

Meet the Team (5)

Claire Berryman
Claire BerrymanJob Title:Home Manager

Staff member's profile info: I started my career in health and social care 20 years ago, in a small Nursing home that was then bought out by Kingsley Healthcare. I worked for Kingsley Healthcare in different settings until 2018, where I wished to progress in my role and started my journey in care home management. I am very happy to have rejoined the Kingsley team last year as deputy manager at Oaklands. I have experience in nursing, dementia, and complex care, and I enjoy sharing my gained skills and knowledge with the team at Oaklands. Oaklands is a beautiful home, with wonderful grounds, gardens, and communal spaces. The warm welcome I have received since joining the team is a real credit to the company's values and culture of the home.

Paula Morgan
Paula MorganJob Title:Deputy Home Manager

I started my care career as a carer before going on to qualify as a Registered Nurse with a BSc (Hons) in Adult Nursing from the University of Suffolk. I have spent the last eight years working as a nurse in care home settings, building a wide range of clinical skills and a real passion for person-centred care. I am excited to take on this new challenge and look forward to supporting the team at Oaklands to deliver the highest standard of care for our residents.

Sue Finn
Sue FinnJob Title:Hospitality Manager

Staff member's profile info: I have worked in event management and hospitality for the last 30 years, working mainly in London. I joined the team at Oaklands to make a difference to our residents. I try to make sure the residents feel at home in their surroundings and enhance their daily life with a smile, activities, time to talk and making them feel special. We have a wonderful team here at Oaklands with staff who go above and beyond caring for residents as if it were their own family members.

I have 2 children and enjoy family time with them and wider family as much as I can. I love entertaining at home, amateur dramatics and travelling on holidays all over the world as much as I can. I was lucky enough to visit Borneo and spend time with orphaned orangutans, amongst other amazing things, in such an amazing country. I love my job here at Oaklands and am determined to make a difference to our residents and staff

Gemma Gray
Gemma GrayJob Title:Home Administrator

I joined Oaklands in March 2026. I have a varied background in administration and finance, with experience in housing, local government and the police. I enjoy working with people and take pride in getting things right. Outside of work I love spending time with my family and walking my dog.

Lyn Newby
Lyn NewbyJob Title:Housekeeper

Lyn has been a Professional housekeeper for 24 years. She heads a Domestic team of 7 and has been at Oaklands, since October 2019. Lyn is married with two children 1 Granddaughter. In her spare time Lyn reads, watches films and loves all Motorsports.

Frequently Asked Questions about Oaklands Care Home

What types of Care is Oaklands Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oaklands Care Home have?

There are 49 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oaklands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Oaklands Care Home to the centre of Diss?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service -more info.