Review from Angela H (Daughter of Resident) published on 6 December 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has absolutely flourished whilst in the care of Beech House. The carers go out of their way to know each resident personally and give attention exactly as needed. Care is given to involving each resident in as much or as little as they wish - and there is always something going on to stimulate residents.
Rooms are neat, clean and tidied daily and every conceivable care is given to each resident individually. We are so grateful for the care and thoughtfulness that every carer gives to the residents here - they truly go out of their way to be kind, courteous and respectful to them all - whilst creating a warm and very loving environment for each individual resident. The relief at finding Beech House has been enormous for us - Mum is happy, extremely well taken care of, safe, warm and well fed. Bless you all at Beech House for all that you do - we appreciate you more than words could ever express.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
10 Mar 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Beech House have?
There are 49 Single Rooms.
What are the Facilities & Services at Beech House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Beech House to the centre of Halesworth?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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