Broadlands

Borrow Road, Oulton Broad, Lowestoft NR32 3PW
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Top 20 carehome certificate
10 64 Reviews
  • Broadlands, Lowestoft
Broadlands care home in Oulton Broad, Lowestoft, is a charming care home rated Outstanding by the care industry regulator Care Quality Commission. The home is owned and operated by Greensleeves Care, a charitable organisation providing care for older people.

The care home offers hotel style accommodation and is situated in Lowestoft on the Norfolk Broads.

Staff provide care to meet individual residents' requirements and receive ongoing training in all aspects of care. Accommodation is provided in en-suite bedrooms. The home’s ‘Broad View’ restaurant has exceptional views across the Broads and a delicious menu.

The grounds have been fully adapted to provide easy wheelchair access enabling residents to simply sit and enjoy the beautiful scenery or indulge in a spot of gardening in one of the many raised flower and vegetable beds.

Carers cater for each and every one as an individual when it comes to organising activities. The care home's own transport offers trips and excursions on a regular basis according to residents’ wishes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Stroke
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £959 – £1828
  • RESPITE Self-Funded Residential Care: £959 – £1828

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Broadlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anne Maas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (43)

Broadlands Reviews (64)

10

Broadlands has a Review Score of 10 (9.981) out of 10, based on 13 reviews in the last 2 years.
Over all time Broadlands has 64 reviews.

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Review from Barbara G (Daughter of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone working at Broadlands, has shown my mother the utmost care, respect, friendship and kindness over the past three years and welcomed family members with happy smiles and friendship, whenever we visit.
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Review from David J (Son of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a very bad experience with another care home, I managed to get my mum a place with Broadlands. Mum came to them, as an angry, slightly broken lady, from her previous experience. They assured me, they would get her spirit back and that’s exactly what they did. Within two weeks, Mum was settled
and happy. It was wonderful to see. I was so impressed at the constant evaluation of Mum's needs and care, even the small things, like looking at how her slippers supported her feet and suggesting what would be better for her. My mum can be a tricky character, however, they embraced that and encouraged her to enjoy herself and join in, making her laugh, and showing her love.
After spending time there now that Covid restrictions allow, I truly see what a remarkable place this is. The interaction of the care staff, not only with my mum but other residents, is wonderful. This is a place full of devoted, professional people and the love and care is there for all to see. A very grateful son, here.
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Review from Lesley B (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was Mum's 89th birthday. Eighty family members gathered together in a room provided to celebrate with her. This was the first time we were able to all be together with her for almost two years due to covid. The staff were brilliant. They made sure Mum looked her best, dressing her up and doing her
hair. They were keen to look after us too, making sure we had everything we needed and making drinks for us. Mum always loved having her family around her and this made her day very special for her. A good time was had by all. Thank you so much.
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Review from Margaret B (Friend of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been in Broadlands for a year now. Broadlands have transformed her life. She was terribly frail and was struggling with her memory, forgetting if she had eaten or had a drink and was very underweight. She is now a picture of health, has put on weight and enjoying every day of her life.
We are all amazed at how different she is and it's all down to Broadlands, wonderful care to attention. Nothing is too much trouble. We all appreciate everything that Broadlands do for her, especially so through this pandemic, keeping everyone updated. Everywhere is beautifully clean and members of staff are extremely polite.
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Review from J C (Niece of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle lived at Broadlands for five years. During that time he was treated as one of the family. His individual care and needs were always well provided and supported both with activities at the home and his personal choices. The staff are exceptional I cannot thank them enough for all the care and
attention they made my uncle's life special.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for this amazing review, it was our absolute pleasure to care for such a lovely man.

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Review from Sarah H (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful home! From the moment Mum was greeted by smiling faces at the door on the day she arrived, she felt at home and for us, as a family, we knew it was right. It is such a happy home and the staff were like extended family members not only to Mum but to us too. They treat everyone with
such care and compassion. Mum loved the activities and the wonderful meals that are on offer. She loved it there. Unfortunately, Mum's time at Broadlands was cut short due to a sudden deterioration in her health. During her last few days, again the staff dealt with her care with dignity and great kindness and supported us too. Even though it was for a short period of time, Mum always said it was home from home and as a family, we couldn't agree more. We would highly recommend Broadlands.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for these lovely kind words, it was an absolute pleasure to care for your mum.

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Review from John G (Son of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum and Aunt have been residents in Broadlands for over 3 years and the care afforded to them has been exemplary. The facilities and beautiful setting make this a very special place.
The attention given by all members of staff, regardless of seniority, is of the highest standard.

This COVID
year we have truly missed all the usual wonderful celebrations which give staff, residents and relatives the opportunity to mix together socially, either to fundraise or celebrate special occasions. Relatives and other visitors are always made to feel welcome. It is satisfying to hear a relative refer to Broadlands as “home”.
Thank you so much!
Reply from Jo London, Administrator at Broadlands

Thank you the wonderful review, it is our absolute pleasure to look after such lovely ladies.

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Review from D B (Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been here for just over a year I have seen several changes all good! Not least I now have a lovely suite of new furniture that I am very pleased with. I find that all the staff are very caring and some I have got fond of. The manager has made sure we are safe all the time from the Pandemic but
at the same time gradually easing restrictions. The food is still great.
Reply from Jo London, Administrator at Broadlands

Thank you for your kind words and comments, it is our pleasure to look after you.

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Review from Susan K (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Broadlands for over a year now and was very much welcomed from the day she first arrived feeling understandably nervous. I had visited other nursing homes in the area prior to choosing Broadlands and non of them matched up in terms of cleanliness and a positive, welcoming
atmosphere. During her time in Broadlands, my mother has been treated with dignity and respect and is so well looked after by the care staff and management. She has been able to be involved in a variety of daily activities which are run with enthusiasm. When I have observed the interactions between the staff and my mother and also other residents, the staff seem genuinely caring and committed to the welfare of people in their charge.
I work for the NHS and Broadlands was recommended to me by colleagues who had also had family there and who considered this to be the outstanding care home in the locality. I certainly concur and I am so grateful to all the staff for their hard work.
Reply from Jo London, Administrator at Broadlands

Thank you for this wonderful review, it is such a pleasure to care for your mum.

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Review from N T (Son of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact with Broadlands to when my mother was taken to the hospital we found all members of staff to be friendly, kind and extremely helpful. Not only to my mother but to all family members. She enjoyed her stay in the home and was particularly complimentary about the food. Her named
nurse deserves a special mention as she went above and beyond her duties and formed a close bond with Mother.
Reply from Anne Maas, Home Manager at Broadlands

Thank you, it was our pleasure to care for such a lovely lady.

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Review from E M (Nephew of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt sadly passed away just before Christmas having spent 9 and a half years in Broadlands. In that time she received the best of care and attention. The staff were always considerate of her needs.
I was always welcomed on my visits and could always discuss matters with the staff and managers.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your kind comments, it was our pleasure to look after your Aunt.

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Review from Grant H (Son of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received at Broadlands was exceptional. The staff made such a difference and took their time to help her. I could not recommend Broadlands enough.
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Review from Alexander U (Respite Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadlands Care Home, in my personal opinion, is equal to any 5-star hotel.
The staff are dedicated to the care and wellbeing of the residents.
If a resident requires something, the staff will attend to it with courtesy and very promptly.
I would recommend Broadlands to any friend or family member
needing a first-class nursing home of just to recuperate after an operation.
Reply from Anne Maas, Home Manager at Broadlands

Thank you so much, Alexander, for your lovely review, you are welcome at Broadlands anytime.

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Review from Julia B (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and the staff provided exceptional care for our father and support to the family. At every change in his circumstances over the years their caring, engaging and supportive approach for his best needs has always been paramount. A lovely 'home from home'.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely comments. It was our privilege to look after your Dad.

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Review from Sarah H (Daughter of Resident) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broadlands is home in every respect; not just for residents but also for us relatives.
The staff team are welcoming, friendly, kind, and constantly maintain an outstanding level of commitment thus ensuring the well-being of all their residents.
My father has been part of this extended family for ten
months. He is safe, well, happy, active and brilliantly cared for. I can leave after spending time with him, safe in the knowledge that all will be well.
The peaceful Broad-side location of Broadlands simply enhances the ambience and ethos of this exceptional and unique home.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your wonderful review, as always it is our privilege to look after your Dad.

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Review from Kate S (Daughter of Resident) published on 28 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father joined the Broadlands ‘family’ in September 2018. This has proven to be the best decision we could have made. The entire team are dedicated to creating a genuine ‘home from home’ environment and committed to consistently delivering an outstanding standard of care. Everything is geared towards
ensuring their residents are happy, content, safe, respected and truly cared about. Nothing is ever too much trouble. Every member of the team is so welcoming and kind and as relatives, we feel very much a part of this wonderful home. The setting and gardens are beautiful with an amazing view of the Broads. The sensory garden is a lovely addition and the activities team provide a varied and imaginative programme that is inclusive to all. Simply put, I and my family could not wish for more from this exceptional home.
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Review from Andy M (Son of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A tough period for myself and my family over the last 18 months with my mother moving into care, made easier by Broadlands. I live overseas (New Zealand) and I made initial contact with the staff at Broadlands as Mum had expressed her desire for that to be her final and only home she would entertain
(her mother had lived there).
After initial contact and then further contact about my concerns with Mum's wellbeing the staff at Broadlands were of unbelievable help, both visiting her at home to introduce themselves and provide information/advice to me and then facilitating respite care after which Mum decided she wanted to stay at Broadlands indefinitely.
Since her move, she has taken great steps in her approach to life and living, thanks to the staff and environment at Broadlands. We recently visited to finalise her move and our findings were nothing but positive.
Thank you to everyone at Broadlands for your help and the environment you provide for Mum, it is truly a great care home.
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Review from Christine S (Daughter of Resident) published on 29 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to Broadlands at the end of November 2018, initially for respite care but decided that he wanted to stay permanently in January 2019. Sadly he became unwell in the middle of January, was admitted to hospital and we knew he wouldn't get better. He wanted to return to Broadlands to end
his days and the staff pulled out all the stops to ensure that he could. They went above and beyond what I expected. Not only did they care for him with compassion, making sure he was comfortable all the time, but also looked after my sister and I enabling us to be with him 24 hours a day for his final few days. The staff make sure all residents feel as if the home is their own, providing anything and everything that is needed. I can't fault Broadlands in any way and am indebted to them for how they looked after my beloved dad.
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Review from Mark B (Son of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadlands provided a high and consistent level of care to my father over an 8 year period. He was able to participate in activities (of which there were many) to suit himself. High levels of care, compassion and dignity were provided. At all times, Broadlands became his home and a happy home at that.
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Review from Barry P (Son of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day that my mother spent in Broadlands, she was treated kindly, lovingly, with respect for her own wishes. The whole experience until her passing was beyond reproach.
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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Broadlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Broadlands is calculated as follows: ( (153 Excellents x 5) + (3 Goods x 4) ) ÷ 156 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadlands is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (32)

Meet the Team (6)

Anne

Anne Maas

Job Title: Manager

Hi, I’m Anne and I have worked at Broadlands for 19 years, the last fourteen years as manager.
I have an extremely dedicated and committed team who all deliver person centred care. We work together in our residents’ home supporting them to “live the rest of their lives” to the full Each one of our residents’ is an individual and their wishes, choices and preferences are always respected. We offer a “home” for life.
My personal philosophy is that we are privileged to work in our residents’ “home” and look after our residents’ as we would our own family. Relatives and friends are always welcome. I am very approachable, along with the rest of my management team and we are always happy to help.


The best medicine is a smile and laughter, and you are always guaranteed that at Broadlands.

Sally

Sally

Job Title: Deputy Manager Joined: 2009

I started at Broadlands in August 2009 and feel my role has grown together with my special relationship with all our residents and families alike. Every day is a new day which brings some challenges but enables me to ensure the best care and support is given to our residents which enhances not only their health but also their wellbeing.

Helen

Helen

Job Title: Senior Care Administrator Joined: 2000

Broadlands has been a part of my busy life for nearly 20 years and has become part of my extended family. When not at Broadlands I am busy looking after my two children, teaching health and social care, playing hockey and socialising with friends.

Jo

Jo

Job Title: Administrator Joined: 2010

I hadn’t worked in a care home before coming to Broadlands, I find my role to be thoroughly fulfilling, and I wouldn’t want to work anywhere else. As each day finishes I know that I have made a difference in each and every one of our residents’ lives.

Beverley

Beverley

Job Title: Bookkeeper Joined: 2002

I have worked at Broadlands for 18 years and have seen many changes. The home has grown but it has never lost its family feel. I still say that it is not like coming to work but just visiting a friend, helping out and then going home. Outside of work, I love being around family and looking after my grandchildren.

Beryl

Beryl

Job Title: Cook Joined: 2000

I have worked at Broadlands for most of my working life. I love my role and I pride myself on our dining experience and person centred approach. I get to know all of our residents and cater for their individual needs and welcome them all into our home.

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