Fees updated March 2024.
Exact fees depend on the specific care requirements of each individual. Double rooms at Broadlands are available from £2,378.
Broadlands has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years. Over all time Broadlands has 61 reviews.
Review from Pamela G (Resident) published on 1 February 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.986) out of 10 for Broadlands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.986 for Broadlands is calculated as follows: ( (142 Excellents x 5) + (2 Goods x 4) ) ÷ 144 Ratings = 4.986
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Broadlands is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Aug 2019
Caring
Effective
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Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Hi, I’m Anne and I have worked at Broadlands for 19 years, the last fourteen years as manager.
I have an extremely dedicated and committed team who all deliver person centred care. We work together in our residents’ home supporting them to “live the rest of their lives” to the full Each one of our residents’ is an individual and their wishes, choices and preferences are always respected. We offer a “home” for life.
My personal philosophy is that we are privileged to work in our residents’ “home” and look after our residents’ as we would our own family. Relatives and friends are always welcome. I am very approachable, along with the rest of my management team and we are always happy to help.
The best medicine is a smile and laughter, and you are always guaranteed that at Broadlands.
Job Title: Deputy Manager
Joined: 2009
I started at Broadlands in August 2009 and feel my role has grown together with my special relationship with all our residents and families alike. Every day is a new day which brings some challenges but enables me to ensure the best care and support is given to our residents which enhances not only their health but also their wellbeing.
Job Title: Senior Care Administrator
Joined: 2000
Broadlands has been a part of my busy life for nearly 20 years and has become part of my extended family. When not at Broadlands I am busy looking after my two children, teaching health and social care, playing hockey and socialising with friends.
Job Title: Administrator
Joined: 2010
I hadn’t worked in a care home before coming to Broadlands, I find my role to be thoroughly fulfilling, and I wouldn’t want to work anywhere else. As each day finishes I know that I have made a difference in each and every one of our residents’ lives.
Job Title: Bookkeeper
Joined: 2002
I have worked at Broadlands for 18 years and have seen many changes. The home has grown but it has never lost its family feel. I still say that it is not like coming to work but just visiting a friend, helping out and then going home. Outside of work, I love being around family and looking after my grandchildren.
Job Title: Cook
Joined: 2000
I have worked at Broadlands for most of my working life. I love my role and I pride myself on our dining experience and person centred approach. I get to know all of our residents and cater for their individual needs and welcome them all into our home.
