Broadlands

Borrow Road, Oulton Broad, Lowestoft NR32 3PW
Review Us
Top 20 carehome certificate
10 64 Reviews
  • Broadlands, Lowestoft
Broadlands care home in Oulton Broad, Lowestoft, is a charming care home rated Outstanding by the care industry regulator Care Quality Commission. The home is owned and operated by Greensleeves Care, a charitable organisation providing care for older people.

The care home offers hotel style accommodation and is situated in Lowestoft on the Norfolk Broads.

Staff provide care to meet individual residents' requirements and receive ongoing training in all aspects of care. Accommodation is provided in en-suite bedrooms. The home’s ‘Broad View’ restaurant has exceptional views across the Broads and a delicious menu.

The grounds have been fully adapted to provide easy wheelchair access enabling residents to simply sit and enjoy the beautiful scenery or indulge in a spot of gardening in one of the many raised flower and vegetable beds.

Carers cater for each and every one as an individual when it comes to organising activities. The care home's own transport offers trips and excursions on a regular basis according to residents’ wishes.
Show Broadlands on the Map

Care Provided by Broadlands

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Stroke
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £959 – £1828
  • RESPITE Self-Funded Residential Care: £959 – £1828

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Broadlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anne Maas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (43)

Broadlands Reviews (64)

10

Broadlands has a Review Score of 10 (9.954) out of 10, based on 10 reviews in the last 2 years.
Over all time Broadlands has 64 reviews.

Overall Experience
  • 62
  • 2
  • 0
  • 0
  • 0
Date Published
  • 64
  • 3
  • 6
  • 10
  • 54
Reviewer Connection to Broadlands
  • 23
  • 18
  • 7
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Elizabeth R (Daughter of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent the last 2 years of his life at this wonderful residential home. The 12 months waiting list was well worth it. The care of the staff in all areas was outstanding. The beautiful gardens, activities and friendliness of the staff was outstanding. They even tried to get him back from hospital
for the last week of his life. They couldn't have done more for him. He was so happy there and I would highly recommend the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen B (Son of Resident) published on 25 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father have between them spent 5 and a half years at Broadlands Care Home. The staff have been excellent and very caring from the management to the carers, they have always been very attentive, kind and supportive. They have always communicated quickly and acted promptly when urgent medical
attention was needed. Both our parents were treated with the utmost dignity and personal hygiene and cleanliness was always maintained to the highest standard.
The beautiful grounds, garden and facilities are first class and a real joy for the residents and visitors. I have no hesitation in recommending this wonderful care home to anyone considering full time care for older family members.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony (Son of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Broadlands for four years and she has always been well cared for. The staff are all very pleasant and make everyone, both visiting and residents feel extremely welcome. There are plenty of activities for resident to take part in if they so wish. We are able to visit whenever we
wish and also to stay for meals.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela G (Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in respite here for six months, mainly last year. The atmosphere is extremely good. The carers and rest of the team work together well. The food is good, the rooms have all the facilities required and I have been supported well in every aspect. The environment is beautiful, particularly
the garden and I feel all opinions are considered and acted upon. I think the tick boxes tell you how impressed I am with the care and positive attitude here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Broadlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.992 for Broadlands is calculated as follows: ( (119 Excellents x 5) + (1 Goods x 4) ) ÷ 120 Ratings = 4.992
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.962 Points relating to the number of positive Reviews for Broadlands is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 10 Positive Reviews ÷ 10.4 = 0.962
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (32)

Meet the Team (6)

Anne

Anne Maas

Job Title: Manager

Hi, I’m Anne and I have worked at Broadlands for 19 years, the last fourteen years as manager.
I have an extremely dedicated and committed team who all deliver person centred care. We work together in our residents’ home supporting them to “live the rest of their lives” to the full Each one of our residents’ is an individual and their wishes, choices and preferences are always respected. We offer a “home” for life.
My personal philosophy is that we are privileged to work in our residents’ “home” and look after our residents’ as we would our own family. Relatives and friends are always welcome. I am very approachable, along with the rest of my management team and we are always happy to help.


The best medicine is a smile and laughter, and you are always guaranteed that at Broadlands.

Sally

Sally

Job Title: Deputy Manager Joined: 2009

I started at Broadlands in August 2009 and feel my role has grown together with my special relationship with all our residents and families alike. Every day is a new day which brings some challenges but enables me to ensure the best care and support is given to our residents which enhances not only their health but also their wellbeing.

Helen

Helen

Job Title: Senior Care Administrator Joined: 2000

Broadlands has been a part of my busy life for nearly 20 years and has become part of my extended family. When not at Broadlands I am busy looking after my two children, teaching health and social care, playing hockey and socialising with friends.

Jo

Jo

Job Title: Administrator Joined: 2010

I hadn’t worked in a care home before coming to Broadlands, I find my role to be thoroughly fulfilling, and I wouldn’t want to work anywhere else. As each day finishes I know that I have made a difference in each and every one of our residents’ lives.

Beverley

Beverley

Job Title: Bookkeeper Joined: 2002

I have worked at Broadlands for 18 years and have seen many changes. The home has grown but it has never lost its family feel. I still say that it is not like coming to work but just visiting a friend, helping out and then going home. Outside of work, I love being around family and looking after my grandchildren.

Beryl

Beryl

Job Title: Cook Joined: 2000

I have worked at Broadlands for most of my working life. I love my role and I pride myself on our dining experience and person centred approach. I get to know all of our residents and cater for their individual needs and welcome them all into our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands to verify any information. View our terms and conditions. Broadlands has an Enhanced Service - more info.