Broadlands

Borrow Road, Oulton Broad, Lowestoft NR32 3PW
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Top 20 carehome certificate
10 64 Reviews
  • Broadlands, Lowestoft
Broadlands care home in Oulton Broad, Lowestoft, is a charming care home rated Outstanding by the care industry regulator Care Quality Commission. The home is owned and operated by Greensleeves Care, a charitable organisation providing care for older people.

The care home offers hotel style accommodation and is situated in Lowestoft on the Norfolk Broads.

Staff provide care to meet individual residents' requirements and receive ongoing training in all aspects of care. Accommodation is provided in en-suite bedrooms. The home’s ‘Broad View’ restaurant has exceptional views across the Broads and a delicious menu.

The grounds have been fully adapted to provide easy wheelchair access enabling residents to simply sit and enjoy the beautiful scenery or indulge in a spot of gardening in one of the many raised flower and vegetable beds.

Carers cater for each and every one as an individual when it comes to organising activities. The care home's own transport offers trips and excursions on a regular basis according to residents’ wishes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Stroke
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £959 – £1828
  • RESPITE Self-Funded Residential Care: £959 – £1828

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Broadlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anne Maas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (43)

Broadlands Reviews (64)

10

Broadlands has a Review Score of 10 (9.981) out of 10, based on 13 reviews in the last 2 years.
Over all time Broadlands has 64 reviews.

Overall Experience
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Reviewer Connection to Broadlands
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Total of 64, showing 1-20
Review from Rosalie C (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had his last 7 years at Broadlands. He was treated with love, kindness and always in a dignified manner.
The most important thing of all was, 'he was happy'
Reply from Anne Maas, Home Manager at Broadlands

It was our pleasure to look after Dad. He will be greatly missed.

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Review from Martin F (Son of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff moved very swiftly in getting my mother into the residential home. Once in everyone were most helpful any made the transition easy. Anything we asked for was provided. Advice and help was always very useful and freely given. Thank you all very much.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely words. We love having your mother with us and is our pleasure to care for her.

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Review from A T (Nephew of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful aunt recently passed away after several years at Broadlands. From the moment we visited we knew this was going to be her forever home. From the warmth of the community and carers, the magnificent gardens, the activities, food and care she received we never had anything other than great
experiences .
Reply from Anne Maas, Home Manager at Broadlands

It was our absolute pleasure to look after your aunt, she will be missed so greatly.

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Review from Christine S (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died in Broadlands at the end of March, having resided there for almost 5 years. There is nothing that the management or staff could have done to improve the care and love provided. From day one, everyone was wonderful. My mother was not easy but Broadlands treated her with the utmost respect,
patience and dignity to the very end. I, and my family have been treated likewise. It is clearly a vocation to the staff. The end of life care was perfection. Thank you.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your kind words. It was our pleasure to care for your mother and to become part of your family.

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Review from Lesley D (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broadlands is outstanding in all aspects. A beautiful setting, warm, caring team who go to extreme lengths to provide daily entertainment and close attention without a feeling of control, excellent meals in a hotel-like setting. My mother feels very much at home and well looked after.
As I live abroad,
it is such a relief to know she is content and settled and, as she herself says, couldn´t be in a better, happier place.
So many thanks to the Broadland team.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely comments. It's our pleasure to look after your Mum.

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Review from Susan L (Daughter of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad died recently at Broadlands at the age of 106. Initially, he went to Broadlands for a two-week respite period but it was so successful that he decided to stay and it wasn't long until he began to refer to it as "home". He had two very contented years there and it made for a very happy last chapter
to his long life. He always spoke so highly of all the staff and said he felt looked after with what felt like love. The house is very comfortable and well-maintained and the garden leading down to the Broads is really beautiful. There are activities twice a day as well as trips and visits from various entertainers and others from the local community. Mealtimes feel almost restaurant-like with high-standard, home-cooked food. All the staff were warm and welcoming and there was a lot of laughter and fun. There was always someone to talk to and something going on. We felt able to trust staff to care for Dad and communication with us was excellent. We highly recommend Broadlands.
Reply from Jo London, Administrator at Broadlands

Thank you, Susan, for your lovely comments, it was our absolute pleasure to care for Dad.

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Review from Diane P (Respite Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent a month here after a stay in hospital. I can't praise Broadlands enough. The staff are kind and caring, from the cleaners to the kitchen staff and everyone in between. The food is excellent and well-cooked. The grounds are amazing and so well cared for. All in all 100% satisfied.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely comments, it was our absolute pleasure to care for you, Diane.

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Review from Adrian D (Son of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is based on my most positive impressions of Broadlands residential care home in Oulton Broad, Lowestoft, and those expressed to me by my Mother.
The ambience and environment of Broadlands are one of a well-kept family home. The Edwardian house is set in well-manicured gardens with spectacular
views over Oulton Broad.
All efforts have been made to create a comfortable and homely atmosphere and provision for a deep sense of community and caring support, above and beyond what might be expected.
The professionalism, kindness, and attentiveness of the staff combine to offer a safe and loving space for my mother and her fellow residents. As importantly, regular activities have been designed to enhance residents' physical, and mental health and their quality of life.
In summary, I cannot praise Broadlands and its staff highly enough.
Thank you, Broadlands!
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely comments, it is our pleasure to look after your mum.

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Review from John R (Son of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is outstanding!
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely review, we have very special residents!

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Review from Hilary B (Niece of Resident) published on 27 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is in this wonderful care home and is so happy there, you can't get better looked after! Excellent food, treatment, care, everyone is so lovely always with a smile and the carers treat everyone with dignity and respect as well as visitors, would recommend this care home to everyone, everything
is kept immaculately clean and always smells so lovely, which is so nice, the whole place is like staying in a first-class hotel!
Reply from Anne Maas, Home Manager at Broadlands

Thank you so much, we are so pleased you enjoy your visits.

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Review from Toni D (Daughter-in-law of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have found a better home for Mum. They truly deserve their outstanding rating. Everyone goes the extra mile, and all the staff are amazing!
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely comments; we are so pleased Mum is happy!

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Review from K E (Son of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Broadlands, looks on it as her home. Staff always friendly and caring, goes that extra mile. Place is always spotless and smells fresh, gardens are a pleasure and outlook outstanding. Mum is treated with respect and dignity. Couldn't ask for more. Thank you to everyone involved.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely comments, its our pleasure to look after your Mum!

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Review from K M (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was welcomed into the home by friendly staff. The home is situated in an ideal, beautiful location. It is kept clean and tidy. The staff obviously care a great deal for the clients which was apparent with their relationships I experienced, e.g. chatting with a lady in the day room and the lady who
accompanied me to my mother's room, updated me on her overall condition with recent changes. The room is made very personal to my mum. She had plenty to drink and a printed menu for the day. Treat well. Just had to sign in and walk through the door, could have slipped through.
Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely comments, your feedback is very much appreciated.

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Review from Alison A (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family can never thank the staff enough for the kindness and support you gave to my dad the past year and particularly the past few weeks. Not only the high dependency staff who delivered outstanding care but the whole team, including activity coordinators, admin staff, kitchen staff, laundry staff,
cleaners and grounds team, who always went the extra mile and treated both my dad and us with the greatest respect and dignity. We are so grateful his final time here was in such a comfortable and caring setting.
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Review from J W (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a Broadlands resident for 6 years and the care she has received there, both physical and emotional, has consistently been of the highest standard. The staff were aware when it was Mum’s 90th birthday and really helped to make it a special day for her. Broadlands provided the family
with a room for a celebration and also a lovely birthday tea.
Mum is always remarking on how kind the staff are. Recently, I think as part of a mental health initiative, one of the carers has been regularly taking Mum to worship at the church she used to attend - and this has even been on her day off. I think this reflects just how caring the ethos is at Broadlands.
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Review from Ann J (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just had her second respite stay at Broadlands after coming out of hospital. I cannot thank the staff enough for her excellent care and giving me peace of mind. Every single member of staff was friendly, caring and cheerful. My mum was treated with so much care and dignity and this was extended
to family members when visiting. The premises and gardens are stunning, Mum loved sitting in the lounge and enjoying the views across the broads, that's when she wasn't joining in with the varied daily activities and the friendly company. The kitchen staff also deserve a mention, such a choice every day and catering to even fussy eaters! My mum came out of hospital feeling very frail and quite distressed by her hospitalisation, but thanks to the wonderful caring team at Broadlands, she is now much more like my old mum again and feels ready to return home, but will definitely come back again if she needs to.
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Review from Julie E (Niece of Resident) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just visited my uncle (97) for the second time. He has been at Broadlands Care Home for a couple of months after a very sad, sudden bereavement. Having worked in the training of community health and care staff, I have visited many care homes and have also contributed to inspections. I have seen
good and bad but I know that it is all down to the culture of a staff team and the care ethics instilled in the staff.
My uncle has told me how very well he is cared for and he 'feels safe'. Having been very upset initially, he now feels that he is better off at Broadlands, " because there is always somebody to talk with". Busy staff make time to build relationships with people. From observation, there is mutual respect, loyalty and a very gentle sense of humour with much laughter and banter. The staff do not obviously 'manage' people, they quietly observe what is needed and get professional support in to help people to maintain some independence. The Broadlands team deserves that 'Outstanding' rating.
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Review from Mike P (Son of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was naturally concerned to move into residential care, but soon settled into Broadlands. Indeed, after a hospital stay, it was heartening to see how relieved and happy he was to return back home. Beautiful location and gardens and always treated with dignity and respect. Dad was made to feel at
home and developed a lovely relationship with the staff. We remain very grateful for the care he received.
Reply from Jo London, Administrator at Broadlands

Thank you for the lovely review, it was our pleasure to look after Dad.

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Review from Kate R (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This really is a true care home. All the staff care about the residents. My late mum said, "They do everything here," and they did. If any staff saw something that needed doing, they just did it. We were kept well informed about mum and were always made to feel welcome when visiting. We had meals with
mum, too. Mum enjoyed the activities and did as much as she could. In this care home we knew that if mum needed anything at all, she would be well looked after. We wish she could have been here longer as she felt safe and secure and enjoyed everything about Broadlands. Should you need a care home, this is the one to go to, without a doubt. Thank you to everyone for looking after mum so well.
Reply from Jo London, Administrator at Broadlands

Thank you for the beautiful review, it was our absolute pleasure to look after Mum.

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Review from Peter D (Friend of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found the staff very caring and incredibly helpful. The atmosphere is always friendly and welcoming and the surroundings and gardens, very well looked after, producing a peaceful environment. Always a good variety of inhouse activities for the residents to take part in, should they wish.
We appreciate the hard work and dedication of the staff. Thank you!
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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Broadlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Broadlands is calculated as follows: ( (153 Excellents x 5) + (3 Goods x 4) ) ÷ 156 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadlands is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (32)

Meet the Team (6)

Anne

Anne Maas

Job Title: Manager

Hi, I’m Anne and I have worked at Broadlands for 19 years, the last fourteen years as manager.
I have an extremely dedicated and committed team who all deliver person centred care. We work together in our residents’ home supporting them to “live the rest of their lives” to the full Each one of our residents’ is an individual and their wishes, choices and preferences are always respected. We offer a “home” for life.
My personal philosophy is that we are privileged to work in our residents’ “home” and look after our residents’ as we would our own family. Relatives and friends are always welcome. I am very approachable, along with the rest of my management team and we are always happy to help.


The best medicine is a smile and laughter, and you are always guaranteed that at Broadlands.

Sally

Sally

Job Title: Deputy Manager Joined: 2009

I started at Broadlands in August 2009 and feel my role has grown together with my special relationship with all our residents and families alike. Every day is a new day which brings some challenges but enables me to ensure the best care and support is given to our residents which enhances not only their health but also their wellbeing.

Helen

Helen

Job Title: Senior Care Administrator Joined: 2000

Broadlands has been a part of my busy life for nearly 20 years and has become part of my extended family. When not at Broadlands I am busy looking after my two children, teaching health and social care, playing hockey and socialising with friends.

Jo

Jo

Job Title: Administrator Joined: 2010

I hadn’t worked in a care home before coming to Broadlands, I find my role to be thoroughly fulfilling, and I wouldn’t want to work anywhere else. As each day finishes I know that I have made a difference in each and every one of our residents’ lives.

Beverley

Beverley

Job Title: Bookkeeper Joined: 2002

I have worked at Broadlands for 18 years and have seen many changes. The home has grown but it has never lost its family feel. I still say that it is not like coming to work but just visiting a friend, helping out and then going home. Outside of work, I love being around family and looking after my grandchildren.

Beryl

Beryl

Job Title: Cook Joined: 2000

I have worked at Broadlands for most of my working life. I love my role and I pride myself on our dining experience and person centred approach. I get to know all of our residents and cater for their individual needs and welcome them all into our home.

Frequently Asked Questions about Broadlands

What types of Care is Broadlands registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broadlands have?

There are 46 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Broadlands?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Broadlands to the centre of Lowestoft?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands to verify any information. View our terms and conditions. Broadlands has an Enhanced Service - more info.