Broadlands, Lowestoft, Suffolk
Broadlands, Lowestoft, Suffolk
Broadlands, Lowestoft, Suffolk

Broadlands is owned and operated by Greensleeves Care, a charitable organisation providing care for older people.

The care home offers hotel style accommodation and is situated in Lowestoft on the Norfolk Broads.

Staff provide care to meet individual residents' requirements and receive ongoing training in all aspects of care.

Accommodation is provided in en-suite bedrooms. The home’s ‘Broad View’ restaurant has exceptional views across the Broads and a delicious menu.

The grounds have been fully adapted to provide easy wheelchair access enabling residents to simply sit and enjoy the beautiful scenery or indulge in a spot of gardening in one of the many raised flower and vegetable beds.

Carers cater for each and every one as an individual when it comes to organising activities. The care home's own transport offers trips and excursions on a regular basis according to residents’ wishes.

Group: Greensleeves Care

Person in charge: Anne Maas (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 70+.

Single Rooms: 46

Shared Rooms: 3

Rooms with ensuite WC: 46

Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Broadlands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 29 Jan 2018

One en-suite room available. Please contact Anne Maas, Home Manager on 01502 512895 to arrange a visit.

Reviews

9.7 Broadlands has a Review Score of 9.7 (9.731)

The Review Score of 9.7 (maximum of 10) for Broadlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Broadlands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.866 for Broadlands is calculated as follows: ( (217 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 247 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.865 Points relating to the number of positive Reviews for Broadlands is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.4 Target = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Broadlands?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Broadlands

  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Broadlands cared for my mother for almost 2 years, until her death last weekend aged 94. The managers and their team have provided sensitive, responsive and attentive personalised care throughout this time. Although contending with the deterioration of mobility, sight and health she was happy and always said she was happy and well cared for, even in the last most difficult months of her life.
My wife and I have been regular visitors and have always been made welcome, kept informed and had time made for us, whenever we needed it. I have had absolute confidence in the care provided and would not hesitate to strongly recommend this home to others.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Broadlands for 18 years. During that time she was cared for by everyone including the staff, managerial, administrative, nursing, domestic and volunteer to the highest possible standards.

Her state of health varied inevitably (she died recently at the great age of 96) but the loving care she was given never fell below excellent. As her daughter living far away, I was given every consideration, friendship and first-class advice.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anna Kleinman, Marketing & Communications Manager at Broadlands responded to this review on 04 Oct 2017:

Dear Geraldine, Thank you so much for your positive review.

A wonderfully caring home where all residents needs are met with kindness, understanding and patience. Everywhere is spotless.
Food and meals are excellent with great choice.
All residents are included in the many activities. Gardens are beautiful. Fun days, outings and Christmas parties are wonderful. Well done all staff.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had visited several care homes in the area and this one stood out - simply because of the person who showed me around. Nothing pretentious - just living out their mandate that Broadlands was the resident's home - not theirs. There was respect and care. Mum was there temporarily for approximately 5 months whilst building a granny annexe for her. She improved whilst there. Highly recommended.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My friend was only in Broadlands for eight months but the care he had was excellent. He said he felt safe. The staff were all friendly and strove to make his life comfortable. The choices on the menu were excellent and when he couldn't manage ordinary food they always found something to tempt him. The cleanliness and his personal care were also excellent, he ended his days among friends.
Thank you all at Broadlands.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been involved with this home from the mid-nineties with my parents and then latterly with my sister (2009) and have nothing but praise for this organisation - they have just received an "outstanding " from the CQC's latest inspection. I think that comment tells the whole story....!

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend aged 98 has just died having been in the care home for over 2years. Her health deteriorated and after a two-week stay in hospital was sent back to the home. Their care has been absolutely outstanding, with every single member of staff delivering only the highest praise. Her room was always spotlessly clean despite her being constantly sick as she couldn't keep anything down. It was peaceful with a welcoming presence and the positive attitude of the staff was so helpful. They were concerned for family and friends as they were for my friend, reassuring, encouraging and cheerful at all times she was treated with dignity and respect as they passed her room most of the staff would pop in just to check. My friend was contented for the previous two years with excellent food, many activities and encouraging and helpful at all times. This home is really special.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my father received at Broadlands was of exceptional quality. There was genuine love and caring from his many caregivers. The staff were always kind and welcoming to his family. Indeed the overall atmosphere was truly homely. Nothing was ever too much trouble and the relationship we all had with many of the staff was of an extended family. He was very fortunate to have spent his final eighteen months is such a friendly and beautiful location which was indeed his last home.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at the above home after a hip replacement operation and I was met and cared for throughout beyond my expectations in that at all times staff supported me with encouragement, humour and friendliness. I was invited to treat my stay as if I was at home and my friends and relatives were unfailingly welcomed. I witnessed the staff regarding all residents in a similarly positive way. Nothing was too much trouble and time given to each of us to ensure we were happy. My rapid recovery in regaining physical and mental positivity was due to their care. I can recommend without reservation anyone wishing to stay. A splendid experience, fabulous and a privilege.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Broadlands since April this year. She used to live in her own flat in a warden assisted complex in West Wickham, so the move was quite dramatic for her. Since day one mum has been looked after and cared for in a way which took away all her concerns and anxiety. Mum loves her new home. She is constantly praising all the staff and especially praises the food and the 'hotel' like approach. Sunday 12 June was quite special. An 'in house' street party, with bunting, hampers, and the usual care and service, so everybody including relatives, could celebrate the Queen's 90th birthday. A splendid day at a splendid care home.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have just attended the picnic to celebrate the Queens 90th Birthday at Broadlands home. It was excellent they provided residents family and friends with hampers that were similar to those provided on the Mall. The staff were on hand and the atmosphere was amazing. This if the first function I have attended since mum became a resident and I was blown away. Fantastic effort by management, staff and girls in the kitchen.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent in all respects as I have indicated below.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was the Queen's birthday party and one can only say what a wonderful afternoon it was. The food and presentation was second to none, the staff and helpers were so friendly and helpful, smiling faces everywhere, you couldn't ask for more, what a lovely afternoon, thank you. We visit our friend on a regular basis and the home is always very clean with a smiling welcome from all the staff. A credit to you all. Well done.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting my friend at Broadlands for the past year and a half not knowing anything about care homes. Very impressed with everything I have seen. Nothing is a problem for the staff from manager, carers, kitchen staff, garden staff, maintenance and entertainments lady. These people make the home a happy home. I have never heard a bad word said anywhere in this home, there is only kind words for residents and visitors. If all your homes are as good as Broadlands , they must be good homes.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Communication between Broadlands and ourselves is good. Management and staff organise and assist at events, this is commendable and appreciated.

How likely would you be to recommend Broadlands? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Always take good care of my aunt. Always very welcoming. Always provide a variety of activities and provide a varied and tasteful menu choice. We feel happy our aunt lives there.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have just had the most enjoyable Queens 90th Birthday celebration at Broadlands. As always we were well looked after and made very welcome. Broadlands always exceeds expectations and looks after everyone so well.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My dad spent the last 2 years of his life at this wonderful residential home. The 12 months waiting list was well worth it. The care of the staff in all areas was outstanding. The beautiful gardens, activities and friendliness of the staff was outstanding. They even tried to get him back from hospital for the last week of his life. They couldn't have done more for him. He was so happy there and I would highly recommend the home.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and father have between them spent 5 and a half years at Broadlands Care Home. The staff have been excellent and very caring from the management to the carers, they have always been very attentive, kind and supportive. They have always communicated quickly and acted promptly when urgent medical attention was needed. Both our parents were treated with the utmost dignity and personal hygiene and cleanliness was always maintained to the highest standard.
The beautiful grounds, garden and facilities are first class and a real joy for the residents and visitors. I have no hesitation in recommending this wonderful care home to anyone considering full time care for older family members.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Broadlands for four years and she has always been well cared for. The staff are all very pleasant and make everyone, both visiting and residents feel extremely welcome. There are plenty of activities for resident to take part in if they so wish. We are able to visit whenever we wish and also to stay for meals.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have been in respite here for six months, mainly last year. The atmosphere is extremely good. The carers and rest of the team work together well. The food is good, the rooms have all the facilities required and I have been supported well in every aspect. The environment is beautiful, particularly the garden and I feel all opinions are considered and acted upon. I think the tick boxes tell you how impressed I am with the care and positive attitude here.

How likely would you be to recommend Broadlands? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Greensleeves Care

Date: Thursday 01 Feb 2018

more details

April 2017

Home of the Year

Recipient: Broadlands

Date: Tuesday 25 Apr 2017

more details

Carer of the Year

Recipient: Broadlands

Date: Tuesday 25 Apr 2017

more details

Manager of the Year

Recipient: Broadlands

Date: Tuesday 25 Apr 2017

more details

Living our Values Award

Recipient: Broadlands

Date: Tuesday 25 Apr 2017

more details

Eating Experience Award

Recipient: Broadlands

Date: Tuesday 12 Apr 2016

more details

February 2016

September 2015

Great British Care Awards

Recipient: Broadlands

Date: Wednesday 30 Sep 2015

more details

Great British Care Awards

Recipient: Broadlands

Date: Wednesday 30 Sep 2015

more details

Suffolk Council - Gem Awards

Recipient: Broadlands

Date: Monday 07 Sep 2015

more details

August 2015

NAPA

Recipient: Broadlands

Date: Friday 14 Aug 2015

more details

September 2014

NCA Home of the Year

Recipient: Broadlands

Date: Monday 01 Sep 2014

more details

GBCA - Care Team of the Year

Recipient: Broadlands

Date: Monday 01 Sep 2014

more details

August 2014

NAPA Awards

Recipient: Broadlands

Date: Friday 01 Aug 2014

more details

February 2014

Suffolk Gem Awards

Recipient: Broadlands

Date: Saturday 01 Feb 2014

more details

October 2013

September 2013

February 2013

Suffolk Gem Awards

Recipient: Broadlands

Date: Friday 01 Feb 2013

more details

Job Vacancies

Staff Profiles

Anne

Anne Maas

Job Title: Manager

Description:

Hi, I’m Anne and I have worked at Broadlands for 19 years, the last fourteen years as manager.
I have an extremely dedicated and committed team who all deliver person centred care. We work together in our residents’ home supporting them to “live the rest of their lives” to the full Each one of our residents’ is an individual and their wishes, choices and preferences are always respected. We offer a “home” for life.
My personal philosophy is that we are privileged to work in our residents’ “home” and look after our residents’ as we would our own family. Relatives and friends are always welcome. I am very approachable, along with the rest of my management team and we are always happy to help.

The best medicine is a smile and laughter, and you are always guaranteed that at Broadlands.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Broadlands