Broadlands

Borrow Road, Oulton Broad, Lowestoft NR32 3PW
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Top 20 carehome certificate
10 63 Reviews
  • Broadlands, Lowestoft
Broadlands care home in Oulton Broad, Lowestoft, is a charming care home rated Outstanding by the care industry regulator Care Quality Commission. The home is owned and operated by Greensleeves Care, a charitable organisation providing care for older people.

The care home offers hotel style accommodation and is situated in Lowestoft on the Norfolk Broads.

Staff provide care to meet individual residents' requirements and receive ongoing training in all aspects of care. Accommodation is provided in en-suite bedrooms. The home’s ‘Broad View’ restaurant has exceptional views across the Broads and a delicious menu.

The grounds have been fully adapted to provide easy wheelchair access enabling residents to simply sit and enjoy the beautiful scenery or indulge in a spot of gardening in one of the many raised flower and vegetable beds.

Carers cater for each and every one as an individual when it comes to organising activities. The care home's own transport offers trips and excursions on a regular basis according to residents’ wishes.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Stroke
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £959 – £1828
  • RESPITE Self-Funded Residential Care: £959 – £1828

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Broadlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anne Maas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (43)

Broadlands Reviews (63)

Total of 63, showing 41-60
10

Broadlands has a Review Score of 10 (9.979) out of 10, based on 12 reviews in the last 2 years. Over all time Broadlands has 63 reviews.

Overall Experience

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Date Published

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Review from Diana S (Daughter of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been a resident at Broadlands for a month and already she is a different person. The kindness of the staff, the attention to all detail, the cleanliness and decor throughout, the amazing food, the wonderful gardens and the daily activities are all exceptional. The result is one happy,
nourished and content Mum, all characteristics I had not seen in her in a long while. I feel blessed that she has such a lovely home to live in and cannot give enough praise to everyone involved in making it just that.

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Review from Carol D (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Broadlands for 3 years. Not always the easiest of residents, he was very lucky to be able to live his last three years there, as I strongly believe that the standard of his care could not have been bettered anywhere else. Broadlands is in a lovely setting with good access
to the outside, with beautiful grounds and views. The staff is exceptional, with the majority of them working for Broadlands for many years. This in itself shows how good - and happy - the place must be to work in. Broadlands IS a happy place, with lots of laughter and activity all the time. My father was very happy there - level of care and compassion shown to him was exemplary. In his last few months Broadlands became my 'home from home' - the staff there became my friends, giving me much needed support. They worked closely with me in the last few days to ensure that my father's end of life care was what I wanted. I have nothing but praise for what they do.

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Review from Ken B (Son of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's last two years were spent at the superb home of Broadlands. Set in beautiful grounds overlooking Oulton Broad. Mum was cared for, pampered and magnificently looked after by an exceptionally dedicated and professional team of lovely people. Whenever my wife and I visited Mum, we were greeted like
old friends and treated the same as Mum. Quality meals and a very varied menu to suit all tastes and requirements are served in a bright dining room at regular and reliable times. This is one aspect which certainly gave Mum a sense of security, as well as enjoyment. Mum often remarked with affection how everyone knew her and called her by her favoured first name. That meant such a lot to her. Personal care coupled with regular visits by the local doctor to monitor residents certainly gave Mum and me an excellent sense of care. Mum could not have wished for a better place to be for the final phase of her life.


So thank you Broadlands for contributing to Mum's long life.

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Review from Clive R (Son of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadlands cared for my mother for almost 2 years, until her death last weekend aged 94. The managers and their team have provided sensitive, responsive and attentive personalised care throughout this time. Although contending with the deterioration of mobility, sight and health she was happy and always
said she was happy and well cared for, even in the last most difficult months of her life.
My wife and I have been regular visitors and have always been made welcome, kept informed and had time made for us, whenever we needed it. I have had absolute confidence in the care provided and would not hesitate to strongly recommend this home to others.

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Review from Geraldine B (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Broadlands for 18 years. During that time she was cared for by everyone including the staff, managerial, administrative, nursing, domestic and volunteer to the highest possible standards.


Her state of health varied inevitably (she died recently at the great age of 96)

but the loving care she was given never fell below excellent. As her daughter living far away, I was given every consideration, friendship and first-class advice.

Reply from Anna Kleinman, Marketing & Communications Manager at Broadlands

Dear Geraldine, Thank you so much for your positive review.

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Review from G D (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderfully caring home where all residents needs are met with kindness, understanding and patience. Everywhere is spotless.
Food and meals are excellent with great choice.
All residents are included in the many activities. Gardens are beautiful. Fun days, outings and Christmas parties are wonderful.
Well done all staff.

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Review from Pam S (Friend of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend aged 98 has just died having been in the care home for over 2years. Her health deteriorated and after a two-week stay in hospital was sent back to the home. Their care has been absolutely outstanding, with every single member of staff delivering only the highest praise. Her room was always
spotlessly clean despite her being constantly sick as she couldn't keep anything down. It was peaceful with a welcoming presence and the positive attitude of the staff was so helpful. They were concerned for family and friends as they were for my friend, reassuring, encouraging and cheerful at all times she was treated with dignity and respect as they passed her room most of the staff would pop in just to check. My friend was contented for the previous two years with excellent food, many activities and encouraging and helpful at all times. This home is really special.

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Review from H W (Daughter-in-law of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had visited several care homes in the area and this one stood out - simply because of the person who showed me around. Nothing pretentious - just living out their mandate that Broadlands was the resident's home - not theirs. There was respect and care. Mum was there temporarily for approximately
5 months whilst building a granny annexe for her. She improved whilst there. Highly recommended.

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Review from Brigid B (Friend of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was only in Broadlands for eight months but the care he had was excellent. He said he felt safe. The staff were all friendly and strove to make his life comfortable. The choices on the menu were excellent and when he couldn't manage ordinary food they always found something to tempt him.
The cleanliness and his personal care were also excellent, he ended his days among friends.
Thank you all at Broadlands.

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Review from Betty P (Sister of Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with this home from the mid-nineties with my parents and then latterly with my sister (2009) and have nothing but praise for this organisation - they have just received an "outstanding " from the CQC's latest inspection. I think that comment tells the whole story....!

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Review from Jonathan W (Son of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received at Broadlands was of exceptional quality. There was genuine love and caring from his many caregivers. The staff were always kind and welcoming to his family. Indeed the overall atmosphere was truly homely. Nothing was ever too much trouble and the relationship we all had
with many of the staff was of an extended family. He was very fortunate to have spent his final eighteen months is such a friendly and beautiful location which was indeed his last home.

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Review from J W (Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at the above home after a hip replacement operation and I was met and cared for throughout beyond my expectations in that at all times staff supported me with encouragement, humour and friendliness. I was invited to treat my stay as if I was at home and my friends and relatives were unfailingly
welcomed. I witnessed the staff regarding all residents in a similarly positive way. Nothing was too much trouble and time given to each of us to ensure we were happy. My rapid recovery in regaining physical and mental positivity was due to their care. I can recommend without reservation anyone wishing to stay. A splendid experience, fabulous and a privilege.

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Review from Susan H (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just attended the picnic to celebrate the Queens 90th Birthday at Broadlands home. It was excellent they provided residents family and friends with hampers that were similar to those provided on the Mall. The staff were on hand and the atmosphere was amazing. This if the first function I have
attended since mum became a resident and I was blown away. Fantastic effort by management, staff and girls in the kitchen.

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Review from Diane T (Friend of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects as I have indicated below.

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Review from Geoff W (Friend of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the Queen's birthday party and one can only say what a wonderful afternoon it was. The food and presentation was second to none, the staff and helpers were so friendly and helpful, smiling faces everywhere, you couldn't ask for more, what a lovely afternoon, thank you. We visit our friend on
a regular basis and the home is always very clean with a smiling welcome from all the staff. A credit to you all. Well done.

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Review from Gerald W (Friend of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at Broadlands for the past year and a half not knowing anything about care homes. Very impressed with everything I have seen. Nothing is a problem for the staff from manager, carers, kitchen staff, garden staff, maintenance and entertainments lady. These people make the
home a happy home. I have never heard a bad word said anywhere in this home, there is only kind words for residents and visitors. If all your homes are as good as Broadlands , they must be good homes.

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Review from Tony S (Son-in-law of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication between Broadlands and ourselves is good. Management and staff organise and assist at events, this is commendable and appreciated.

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Review from Christina R (Relative of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always take good care of my aunt. Always very welcoming. Always provide a variety of activities and provide a varied and tasteful menu choice. We feel happy our aunt lives there.

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Review from Stephanie W (Daughter-in-law of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just had the most enjoyable Queens 90th Birthday celebration at Broadlands. As always we were well looked after and made very welcome. Broadlands always exceeds expectations and looks after everyone so well.

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Review from Elizabeth R (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last 2 years of his life at this wonderful residential home. The 12 months waiting list was well worth it. The care of the staff in all areas was outstanding. The beautiful gardens, activities and friendliness of the staff was outstanding. They even tried to get him back from hospital
for the last week of his life. They couldn't have done more for him. He was so happy there and I would highly recommend the home.

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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Broadlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Broadlands is calculated as follows: ( (141 Excellents x 5) + (3 Goods x 4) ) ÷ 144 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadlands is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (32)

Meet the Team (6)

Anne

Anne Maas

Job Title: Manager

Hi, I’m Anne and I have worked at Broadlands for 19 years, the last fourteen years as manager.
I have an extremely dedicated and committed team who all deliver person centred care. We work together in our residents’ home supporting them to “live the rest of their lives” to the full Each one of our residents’ is an individual and their wishes, choices and preferences are always respected. We offer a “home” for life.
My personal philosophy is that we are privileged to work in our residents’ “home” and look after our residents’ as we would our own family. Relatives and friends are always welcome. I am very approachable, along with the rest of my management team and we are always happy to help.


The best medicine is a smile and laughter, and you are always guaranteed that at Broadlands.

Sally

Sally

Job Title: Deputy Manager

Joined: 2009

I started at Broadlands in August 2009 and feel my role has grown together with my special relationship with all our residents and families alike. Every day is a new day which brings some challenges but enables me to ensure the best care and support is given to our residents which enhances not only their health but also their wellbeing.

Helen

Helen

Job Title: Senior Care Administrator

Joined: 2000

Broadlands has been a part of my busy life for nearly 20 years and has become part of my extended family. When not at Broadlands I am busy looking after my two children, teaching health and social care, playing hockey and socialising with friends.

Jo

Jo

Job Title: Administrator

Joined: 2010

I hadn’t worked in a care home before coming to Broadlands, I find my role to be thoroughly fulfilling, and I wouldn’t want to work anywhere else. As each day finishes I know that I have made a difference in each and every one of our residents’ lives.

Beverley

Beverley

Job Title: Bookkeeper

Joined: 2002

I have worked at Broadlands for 18 years and have seen many changes. The home has grown but it has never lost its family feel. I still say that it is not like coming to work but just visiting a friend, helping out and then going home. Outside of work, I love being around family and looking after my grandchildren.

Beryl

Beryl

Job Title: Cook

Joined: 2000

I have worked at Broadlands for most of my working life. I love my role and I pride myself on our dining experience and person centred approach. I get to know all of our residents and cater for their individual needs and welcome them all into our home.

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