Owner: Ultimate Care UK Ltd
Person in charge: Nicola Rowland (Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Single Rooms: 21
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Park Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.6 (maximum of 10) for Park Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Park Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Park Manor is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.619 Points relating to the number of positive Reviews for Park Manor is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.2 Target = 0.238 , then divided by 2 = 0.119
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Park Manor has a Review Score of 6.6 (6.619) from 1 Reviews
Review submitted from a Website Submission by Tracey D (Daughter of Resident) on Saturday 20 May 2017. Relates to May 2017.
My mum was recently admitted to Park Manor for respite, I must admit I was very apprehensive, having read all the stuff in the media and on TV about care homes, but this place is amazing, staff and management are lovely and extremely professional, having had lots of years in the caring industry, the manager has everything spot on, she is lovely, really friendly environment, it's like home from home, I can relax knowing mum is being cared for properly, so glad I was recommended this place, I'm able to visit my mum whenever I want with no set visiting times, which is always a good thing, thoroughly impressed.
How likely would you be to recommend Park Manor? Extremely Likely
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