Foxgrove Residential Home

High Road East, Felixstowe IP11 9PU

Foxgrove is situated in two acres of tree-lined grounds with beautiful gardens, and is set in the centre of Old Felixstowe. The property is an attractive Victorian mansion that has easy access to all local amenities, including a post office and general store. Walks can be taken to the town centre and nearby cliffs.

Foxgrove has a friendly warm atmosphere and the elegant lounge and dining room combine to create a charming environment for residents. The generous bedrooms are all en-suite and decorated to a high standard. All rooms have a television and telephone point. Whilst they are all fully furnished residents are encouraged to bring their own items of furniture and personal effects so that their room can become truly their own.

Care staff are trained to the highest standards and chosen not only for their skills but also for their warmth, friendliness and caring attitude. Staff are available constantly to provide professional care that respects the rights and dignity of the individual.

Residents are assessed regularly to ascertain their needs are met fully. Appointments can be made with a visiting optician, dentist, hairdresser and chiropodist. Catering staff provide snacks throughout the day and delicious meals. Special diets can of course be catered for.

The home has a dedicated Activities Co-ordinator who can arrange for residents to take part in as many, or as few, activities as they wish.

Family and friends are always welcome at Foxgrove. Professionals value their involvement in residents' care. Above all, they promote individual choice in a caring environment that is free from stress or worry.

Group: Healthcare Homes Group Ltd

Person in charge: Magda Kurdziel (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 24

Rooms with ensuite WC: 24

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Foxgrove Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Foxgrove Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Foxgrove Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.602 for Foxgrove Residential Home is calculated as follows: ( (189 Excellents x 5) + (102 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 299 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Foxgrove Residential Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Foxgrove Residential Home has a Review Score of 9.6 (9.602) from 25 Reviews


Average Ratings

  • Excellent
    16
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Foxgrove Residential Home?

  • Extremely LIKELY
    21
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Foxgrove Residential Home

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    5
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

When my mother in law moved into Foxgrove the staff could not have done more to help her and the family. Nothing is too much trouble. Foxgrove is a small home and everyone is made to feel like family. The care is second to none. I truly believe that the care at Foxgrove has benefitted and extended my mother in laws life greatly. We would not have chosen anywhere else. We would like to say a massive thank you to all staff at Foxgrove.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother went to Foxglove after a lengthy stay in the hospital. On admission to the home, she was two stone underweight and very frail. With the care and attention, she has received at Foxgrove, mum is now back to her usual weight. Mum has other complex needs, all of which are attended to professionally and with care. All the staff at Foxgrove are dedicated to their resident's wellbeing. The atmosphere is warm and friendly and nothing is "too much trouble" for the staff.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff care for my Nan brilliantly. They take the time to talk to her and have helped her to recover from several spells in hospital.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I found Foxgrove to be extremely friendly, caring and of very good standard. My husband is now in their extremely good care and I feel he will be treated with the utmost kindness and dignity, a very homely and comfortable environment. The care shown is first class and as his wife, I feel that he will be looked after with the help from Foxgrove and these very kind attentive staff.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mum was at Foxgrove for a very short time. I only wish she could have been there a few years before. Everybody was very caring, friendly and responsive to Mum's needs. Such a pity that the time she got there she couldn't make the most of all the facilities and activities.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Gran was only at Foxgrove for 2 and a half weeks but in that short time, the manager and her team made a huge difference. Foxgrove has a welcoming, homely feel with happy, genuine staff.

They were understanding and reassuring at a worrying and stressful time. Most importantly to us, gran got excellent care when she needed it.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I have lived in Foxgrove Residential Home for a few months now, with their help my condition has improved a lot. The staff are great and some have even gone out of their way to help me, I am in a wheelchair at present and they have tried to make me walk again. I can do a few steps but it becomes so painful, so hopefully, a powerchair will be next. As I write this, the residents ate in the garden with the sun shining down on us and a guy playing the sax. This happens every so often (just been given a teacake and an orange juice) entertainment like this I like. The only problem I have is getting on the internet but they are working on that too.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.8 out of 5

I am really pleased with the care I am receiving at this care home. I describe it as a home from home and nicely informal. Food is excellent home cooking which I appreciate. The garden is particularly attractive. To sit on the verandah in the summer months is an added bonus. I made the decision to move into a home myself and have not regretted it.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Rebecca Bewley, Deputy Manager at Foxgrove Residential Home responded to this review on 23 Jun 2017:

Thank you for the lovely review! We are very proud of our beautiful gardens and friendly atmosphere and hope you will continue to enjoy being part of our Foxgrove family.

My aunt seems very happy and contented with staying here. The carers are very helpful and caring. The food and drink seem very good. Nice to see homemade. The cleanliness is very good. All in all, a very nice home.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Helpful, friendly staff.

How likely would you be to recommend Foxgrove Residential Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Mum passed away at Foxgrove in January 2017, we cannot thank all the lovely nurses enough for all the care mum received in her two years spent with you. Mum in our view received the highest quality of care, staff always showed empathy, respect and dignity at all times.
Mum had Dementia, Parkinson's, along with other complications with stays in hospital, Foxgrove continued to give the highest quality of care, until mum passed in January 2017.
When the funeral director received mum from Foxgrove into their care, the funeral director told us how well-presented mum was, as I have worked in the care industry for many years, I highly congratulate the staff at Foxgrove for their professionalism, dedication, support and end of life care.
We highly recommend Foxgrove Residential Home.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My room for the first two weeks was excellent. Having to extend my stay for respite and moved to another room where the en-suite was very small. The staff mainly very caring and friendly and nothing was too much trouble.

How likely would you be to recommend Foxgrove Residential Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

This is a belated review but wanted to thank Foxgrove for again being very accommodating. We wanted to take my Mum out for Sunday lunch and a trip to the cinema as part of her birthday celebrations. This was a real worry for us transporting a wheelchair bound person but the home came to the rescue and arranged for us to use their minibus to get to the venue. All went perfectly to plan and the person taking and returning us was fantastic (Mum is a particular fan of his as she really enjoys the trips out he arranged). Thank you very much.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mum lived at Foxgrove for five and a half years and throughout it the staff at Foxgrove were brilliant to her. She thoroughly enjoyed living there. The home has always been clean, welcoming and has a 'homely' feel.
In September 2016 my mum passed away. She had been in hospital twice just before hand, but looked forward to returning to Foxgrove. She was warmly welcomed back by the staff. In her final days there, I visited daily, but whilst I wasn't there, the staff attended to her needs. She passed away peacefully in the place she loved.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I find the staff very helpful and the care for my Mum is very good.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

In my experience, our friend seems to have settled in very well. The place is very clean and the staff are very friendly.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

After admission to hospital, mum was diagnosed with Parkinson's and Lewy Bodies Dementia (hallucinations). Foxgrove was found very quickly (10 days) and we were delighted as we live in Felixstowe and I have been caring for her 24/7 for over 3 years, as I moved her in with me when she became unable to cope.
Foxgrove was a 'home from home', small, friendly, wonderful staff set in beautiful gardens. Becuase mum is still quite mobile (with a stick) it soon became apparent that this was not safe for her as she wanders and was not secure, also steps etc to unsecured areas. Also because of her condition, she doesn't sleep well at night and although room etc is alarmed, to two-night staff aren't enough to deal with her needs and the 3 day-time staff only.
Notice has now been given and after only 4 weeks, another more suitable home for her needs to be found. It does state that they cater for Parkinsons and Dementia, so disappointed but understand completely.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

In the six years, my mum has been at Foxgrove she has had excellent care. She is happy here, well fed and kept clean and tidy as her ability to look after herself has decreased. The staff are very kind and caring. There is always things going on to keep the residents entertained and interested. Overall a lovely home with a beautiful garden.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My mother was rapidly approaching her 80th birthday, we as a family wanted to make it a memorable time for her but wanted to include her friends at Foxgrove. We asked if we could do an afternoon tea on the grounds and management and staff were keen to assist. The chef laid on the food and I supplied the cake. The staff did a great job with the cups of tea and everyone had a great time and all kept it as a surprise for mum! Thanks Foxgrove, you did us proud!

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very good friendly caring service. Would definitely use again. Good homemade and excellent quality. Very homely feel. Particularly well managed. I feel confident to place my mother there again if she so wishes.

How likely would you be to recommend Foxgrove Residential Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My Dad has never been happier, very caring, reliable and cheerful staff.

Any concerns about my fathers well-being are always quickly reported.

A doctor quickly visits my Dad if there are any concerns for his health and Foxgrove take him to all his hospital appointments

Special dairy free meals are always made for my Dad which he enjoys

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mother moved into Foxgrove 6 years ago due to ageing health. The cooks go out of their way to meet my mothers diet needs. The home is small and the staff are kind and friendly, seeing to my mothers needs.
There is a full programme of activities. Mother enjoys still doing her knitting. The home also has its own in house transport for out and about activities and those appointments which take the worry out of getting your family member to them. If you're looking for a residential care home close to town, seafront them I recommend a viewing.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Foxgrove Residential Home is very good. I have lived here over 2 years, I love all the staff and the support they give me.

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I have lived here for over 4 years and I am happy with everything that's available and everything we get to do as we are always doing something, activity wise.

How likely would you be to recommend Foxgrove Residential Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Our friend moved to Foxgrove from his home in September 2015, settling in well and enjoying the company and the staff. His comments were 'he felt safe'. Sadly with failing health he deteriorated. The staff and management have done an amazing job with him, encouraging him to eat and drink. He received every assistance to remain as
comfortable and able bodied where possible. The carers have such compassion and kindness. His room overlooked the garden, it had the essential equipment. Nothing was too much trouble, sorting out hearing aids, clinics etc. We are glad he chose Foxgrove he couldn't have done better!

How likely would you be to recommend Foxgrove Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Foxgrove Residential Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Foxgrove Residential Home