Hazell Court

Acton Lane, Sudbury CO10 1QN
Review Us
6.1 2 Reviews
  • Hazell Court, Sudbury
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rika Botha (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
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Hazell Court Reviews (2)

6.1

Hazell Court has a Review Score of 6.1 (6.133) out of 10, based on 2 reviews in the last 2 years.
Over all time Hazell Court has 2 reviews.

Overall Experience
  • 1
  • 0
  • 0
  • 0
  • 1
Date Published
  • 2
  • 0
  • 0
  • 2
  • 0
Reviewer Connection to Hazell Court
  • 1
  • 1
Total of 2, showing 1-2
Review from Sara K (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely little place, they did a wonderful job of getting my father into the same home as his wife. They were extremely helpful and willing to do what they could to make this happen. The family are really pleased. The staff are friendly, informative and encourage the residents to take part in everyday
life. The family are happy!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline T (Friend of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
In need of complete re-decoration. I visited someone in a tiny, ugly room at the end of a corridor. The whole ambience is of neglect and shabbiness with furniture that looks as if was donated by a charity shop. I was horrified that old people have to die in such horrible conditions. No Pictures or colour,
depressing and nasty. Even the small garden has ugly garish plastic plants everywhere. Horrific. Considering that they charge £1500 minimum per week, you would be better off in a prison cell. The smell exuding from every part is enough to make you gag.
Reply from Rika Botha, Manager at Hazell Court

Whilst we take all complaints seriously, we must respectfully refute this this particular review. Our home is not without colour nor is it a depressing environment. All our bedrooms, communal spaces and corridors are decorated in a homely manner with individual wallpapers, pictures and other items chosen by the individuals who live within the home. Likewise, our gardens, are designed in collaboration with those living in the home. In terms of our fees, the rate quoted below is inaccurate.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 6.1 (6.133)

Overview of Review Score

The Review Score of 6.1 (6.133) out of 10 for Hazell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.042 for Hazell Court is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.042
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.091 Points relating to the number of positive Reviews for Hazell Court is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 1 Positive Reviews ÷ 11 = 0.091
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hazell Court

What types of Care is Hazell Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hazell Court have?

There are 55 Single Rooms.

What are the Facilities & Services at Hazell Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazell Court to the centre of Sudbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazell Court to verify any information. View our terms and conditions. Hazell Court has an Basic Service - more info.