Wickham House

Church Terrace, Wickham Market, Woodbridge IP13 0SG
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9.3 41 Reviews
  • Wickham House, Woodbridge
Wickham House offers dementia, nursing and disability care to up to 34 residents.

Situated in a quiet residential area in the historic village of Wickham Market, Suffolk, the home is a few minutes’ walk from local shops and eateries.

The home is made up of four separate specialist units, each with their own lounge and kitchen. The elegantly decorated home also features a hair salon and garden. All bedrooms are en-suite and have telephone and television points. There are accessible bathrooms and wetrooms.

Nutritious meals are home-cooked each day and all dietary requirements can be accommodated.
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Care Provided by Wickham House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Wickham House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wickham House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Medway (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Open visiting times

Parking

  • There is parking on site.

Wickham House Reviews (41)

9.3

Wickham House has a Review Score of 9.3 (9.258) out of 10, based on 11 reviews in the last 2 years.
Over all time Wickham House has 41 reviews.

Overall Experience
  • 33
  • 7
  • 0
  • 0
  • 1
Date Published
  • 41
  • 3
  • 6
  • 11
  • 30
Reviewer Connection to Wickham House
  • 11
  • 11
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Caroline H (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the short time my mother has been at Lehmann House I have seen a vast improvement in my mother's health and wellbeing. She has settled very well, this, in my opinion, is due to the extremely helpful management and staff who are very friendly towards my mother and the family and do an excellent
job with her everyday needs.
Reply from Ajvinder Sandhu, Director at Wickham HouseThank you for your kind words about the care and support offered by staff at Lehmann House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.258)

Overview of Review Score

The Review Score of 9.3 (9.258) out of 10 for Wickham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.508 for Wickham House is calculated as follows: ( (101 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 128 Ratings = 4.508
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Wickham House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Michelle

Michelle Medway

Job Title: Registered Manager Joined: 2018

Hello, my name is Michelle, and I am the manager here at Wickham House.
I have been a qualified nurse for over 20 years, and have a wealth of knowledge in elderly and Dementia care, with a particular passion for nurse-led Discharges and end-of-life care..
I am always on hand to support the needs of the residents and staff.

Joanna

Joanna Lummis

Job Title: Deputy Manager Joined: 2021

I have worked in care for several years, and I worked my way from a carer to my current position as a Deputy manager.
I am very passionate about the care I give and the staff i support.

Janet

Janet Debenham

Job Title: Head of Care Joined: 2021

I have worked in the care industry for several years - working my way up from a carer to my current position as Head of Care.


I enjoy ensuring the people I care for receive person-centred care and have meaningful well-being.

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Shauni Woolnough

Job Title: Administrator Joined: 2025

Shauni is front of house, and looks after the residents' monies and takes care of any enquiries, etc.

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