Care Provided by Leiston Old Abbey
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Leiston Old Abbey for full pricing details and T&Cs.
Contact Leiston Old Abbey to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Anil Agarwal
- Private Owned
Person in charge
- Nicola Fountain (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
Room Information
- Single Rooms (40)
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Leiston Old Abbey Reviews (12)
9.3
Leiston Old Abbey has a Review Score of 9.3 (9.258) out of 10, based on 6 reviews in the last 2 years.
Over all time Leiston Old Abbey has 12 reviews.
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Review from V L (Daughter of Resident) published on 2 September 2025 Submitted via Website•
Overall Experience
My dad has been with Leiston Old Abbey since November. He has received the best care & friendship from the whole team. As a family we're kept up to date with calls, photos & messages. I'm very grateful to the manager & the team, it really is home from home.
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Review from C H (Daughter of Resident) published on 2 September 2025 Submitted via Website•
Overall Experience
My dad is extremely happy, always has lots of giggles with all the staff . They always inform me on how things are going or if my dad needs anything I'm updated constantly on events , and have a group chat with photos.
The home is clean friendly and has a lovely atmosphere when I arrive . The outside garden is very well maintained and food always looks and smells lovely.
The home is clean friendly and has a lovely atmosphere when I arrive . The outside garden is very well maintained and food always looks and smells lovely.
They go to great lengths to look after everyone.
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Review from Mark W (Son of Resident) published on 2 September 2025 Submitted via Website•
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Our elderly mum has been a resident for nearly two years and has often told us how happy she is and how well looked after. The place really is a home from home and the wonderful staff understand and demonstrate the true meaning of care. We are always made to feel very welcome when we visit and are aware of how lucky we are to have found this exceptional care home for our mum.
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Review from Judy B (Daughter of Resident) published on 2 September 2025 Submitted via Website•
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She loves being she is very happy got lots of new friends and you are all very friendly and helpful when asked how things are going also if anything happens you let's us now very quickly the food and place are also clean and very good standard
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Review from Claire M (Niece of Resident) published on 2 September 2025 Submitted via Website•
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My aunt has been at Leiston Old Abbey residential home over a year now. She is very happy there and really feels at home. All of the staff are wonderful and go above and beyond their professional duties caring for all residents. This is a home with the whole package.
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Review from Allen M (Brother of Resident) published on 2 September 2025 Submitted via Website•
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My sister has been a resident of Old Abbey for 15 months now and the care and attention to her needs in that time has been excellent. All the staff do all they can to make her time there as comfortable and home like as they can. She is happier now than she has been for a very long time.
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Review from M G (Brother of Resident) published on 22 June 2021 Submitted via Website•
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A close relative has been a resident of this care home for several months now and I can honestly say that I have been very impressed with the high level of care she has received. The staff all seem happy, smiley people and they are clearly very caring. The management seems extremely professional and are quick to sort out any issues. It's never easy seeing a close relative have to go into care, we all think it will not happen to us or our friends or relations but if you or someone close to you needs care I think this home is as good as it gets. You could find posher places but I am sure you will not find anywhere that cares more. I would recommend it to anyone.
↩Reply from Sharon Morrison, Manager at Leiston Old Abbey
Thank you for the review. We try very hard to cater to everyone’s personal needs. Thank you for the comments, this is a great morale booster for the staff. Especially during the difficult times we have all been experiencing.
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Review from K W (Niece of Resident) published on 11 May 2021 Submitted via Website•
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My uncle has been with them for a year and it was the best decision we made to place him there. As he is treated with the utmost respect and care is 100%. Since lockdown, we have had no need to worry as we know that he is being well looked after. The staff are fantastic with him and with us. They care about our feelings and have kept us up to date via WhatsApp with all the activities they have been doing to keep the residents entertained during this difficult time. The staff all go above and beyond for the residents. They do a fantastic job.
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Review from S K (Niece of Resident) published on 26 September 2019 Submitted via Postal Card•
Overall Experience
The catering manager has an excellent manner. She produces lovely food, presents it well and ensures fresh flowers on the tables. The gardener/handyman has excellent attention to detail, takes price in making the home well presented and is constantly coming up with new ideas. There is strong leadership and great emphasis is put on the way residents are treated. The home always smells clean.
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Review from R K (Nephew of Resident) published on 21 June 2019 Submitted via Postal Card•
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Leiston Old Abbey is a very friendly place, always clean and with very caring staff.
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Review from Kevin E (Son of Resident) published on 26 November 2018 Submitted via Website•
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I would like to express my thanks and convey warm wishes to the manager and all the lovely, caring staff at Leiston Old Abbey. My mother was a resident there for the last 16 months of her 97-year life and received wonderful care and attention throughout. Without exception, all the staff were wonderful, coping remarkably with Mum's advancing dementia and increasing physical needs. They encouraged her to be mobile and self-sufficient as far as was possible but were attentive and understanding when this became too much for her. They were always respectful of Mum's dignity and personal wishes. When we visited we always received a warm welcome from staff and were grateful for the updates we received regarding Mum's wellbeing. As we live over three hours away from the area we were especially comforted to have received regular telephone and email updates concerning Mum's demeanour and condition between our visits.
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Review from Jules B (Granddaughter of Resident) published on 16 November 2018 Submitted via Website•
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My dear nanny moved into Leiston Old Abbey recently, from the first point of contact with the manager and her team her admission went very smoothly. Nan was greeted by caring staff. We are really impressed with the way nan has settled into her new environment. The staff are amazing, kind and very caring. When we visit nan, they go out of their way to talk to us, inform us how nan's getting on. It's so encouraging knowing nan is in a safe place and well looked after. Thank you to the manager and her team at Leiston Old Abbey.
↩Reply from Sharon Morrison, Manager at Leiston Old Abbey
Thank you very much for this review.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 March 2026Overall
Inadequate
Inadequate
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Leiston Old Abbey
What types of Care is Leiston Old Abbey registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Leiston Old Abbey have?
There are 40 Single Rooms.
What are the Facilities & Services at Leiston Old Abbey?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Leiston Old Abbey to the centre of Leiston?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Leiston Old Abbey to verify any information. View our terms and conditions. Leiston Old Abbey has a Basic Service -more info.