Leiston Old Abbey

Leiston, Saxmundham, IP16 4RF
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9.3 12 Reviews
  • Leiston Old Abbey, Leiston
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Anil Agarwal

Person in charge

  • Nicola Fountain (Manager)

Local Authority / Social Services

Admission Criteria

  • We like family or prospective resident to visit before admission
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (40)
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Leiston Old Abbey Reviews (12)

9.3

Leiston Old Abbey has a Review Score of 9.3 (9.308) out of 10, based on 6 reviews in the last 2 years.
Over all time Leiston Old Abbey has 12 reviews.

Overall Experience
  • 10
  • 2
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Date Published
  • 12
  • 6
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  • 6
  • 6
Reviewer Connection to Leiston Old Abbey
  • 3
  • 3
  • 2
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  • 1
  • 1
Total of 12, showing 1-12
Review from Allen M (Brother of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident of Old Abbey for 15 months now and the care and attention to her needs in that time has been excellent. All the staff do all they can to make her time there as comfortable and home like as they can. She is happier now than she has been for a very long time.
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Review from Claire M (Niece of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Leiston Old Abbey residential home over a year now. She is very happy there and really feels at home. All of the staff are wonderful and go above and beyond their professional duties caring for all residents. This is a home with the whole package.
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Review from Judy B (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
She loves being she is very happy got lots of new friends and you are all very friendly and helpful when asked how things are going also if anything happens you let's us now very quickly the food and place are also clean and very good standard
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Review from Mark W (Son of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our elderly mum has been a resident for nearly two years and has often told us how happy she is and how well looked after. The place really is a home from home and the wonderful staff understand and demonstrate the true meaning of care. We are always made to feel very welcome when we visit and are aware
of how lucky we are to have found this exceptional care home for our mum.
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Review from C H (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is extremely happy, always has lots of giggles with all the staff . They always inform me on how things are going or if my dad needs anything I'm updated constantly on events , and have a group chat with photos.
The home is clean friendly and has a lovely atmosphere when I arrive . The outside
garden is very well maintained and food always looks and smells lovely.
They go to great lengths to look after everyone.
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Review from V L (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been with Leiston Old Abbey since November. He has received the best care & friendship from the whole team. As a family we're kept up to date with calls, photos & messages. I'm very grateful to the manager & the team, it really is home from home.
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Review from M G (Brother of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A close relative has been a resident of this care home for several months now and I can honestly say that I have been very impressed with the high level of care she has received. The staff all seem happy, smiley people and they are clearly very caring. The management seems extremely professional and
are quick to sort out any issues. It's never easy seeing a close relative have to go into care, we all think it will not happen to us or our friends or relations but if you or someone close to you needs care I think this home is as good as it gets. You could find posher places but I am sure you will not find anywhere that cares more. I would recommend it to anyone.
Reply from Sharon Morrison, Manager at Leiston Old Abbey

Thank you for the review. We try very hard to cater to everyone’s personal needs. Thank you for the comments, this is a great morale booster for the staff. Especially during the difficult times we have all been experiencing.

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Review from K W (Niece of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been with them for a year and it was the best decision we made to place him there. As he is treated with the utmost respect and care is 100%. Since lockdown, we have had no need to worry as we know that he is being well looked after. The staff are fantastic with him and with us. They care
about our feelings and have kept us up to date via WhatsApp with all the activities they have been doing to keep the residents entertained during this difficult time. The staff all go above and beyond for the residents. They do a fantastic job.
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Review from S K (Niece of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The catering manager has an excellent manner. She produces lovely food, presents it well and ensures fresh flowers on the tables. The gardener/handyman has excellent attention to detail, takes price in making the home well presented and is constantly coming up with new ideas. There is strong leadership
and great emphasis is put on the way residents are treated. The home always smells clean.
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Review from R K (Nephew of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Leiston Old Abbey is a very friendly place, always clean and with very caring staff.
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Review from Kevin E (Son of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to express my thanks and convey warm wishes to the manager and all the lovely, caring staff at Leiston Old Abbey. My mother was a resident there for the last 16 months of her 97-year life and received wonderful care and attention throughout. Without exception, all the staff were wonderful,
coping remarkably with Mum's advancing dementia and increasing physical needs. They encouraged her to be mobile and self-sufficient as far as was possible but were attentive and understanding when this became too much for her. They were always respectful of Mum's dignity and personal wishes. When we visited we always received a warm welcome from staff and were grateful for the updates we received regarding Mum's wellbeing. As we live over three hours away from the area we were especially comforted to have received regular telephone and email updates concerning Mum's demeanour and condition between our visits.
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Review from Jules B (Granddaughter of Resident) published on 16 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear nanny moved into Leiston Old Abbey recently, from the first point of contact with the manager and her team her admission went very smoothly. Nan was greeted by caring staff. We are really impressed with the way nan has settled into her new environment. The staff are amazing, kind and very caring.
When we visit nan, they go out of their way to talk to us, inform us how nan's getting on. It's so encouraging knowing nan is in a safe place and well looked after. Thank you to the manager and her team at Leiston Old Abbey.
Reply from Sharon Morrison, Manager at Leiston Old Abbey

Thank you very much for this review.

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Current Review Score: 9.3 (9.308)

Overview of Review Score

The Review Score of 9.3 (9.308) out of 10 for Leiston Old Abbey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Leiston Old Abbey is calculated as follows: ( (69 Excellents x 5) + (3 Goods x 4) ) ÷ 72 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.35 Points relating to the number of positive Reviews for Leiston Old Abbey is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Leiston Old Abbey

What types of Care is Leiston Old Abbey registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Leiston Old Abbey have?

There are 40 Single Rooms.

What are the Facilities & Services at Leiston Old Abbey?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Leiston Old Abbey to the centre of Leiston?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Leiston Old Abbey to verify any information. View our terms and conditions. Leiston Old Abbey has an Basic Service - more info.