Maynell House, Felixstowe, Suffolk
Maynell House, Felixstowe, Suffolk
Maynell House, Felixstowe, Suffolk

Maynell House is ideally located in a delightful residential part of Old Felixstowe, just a short distance from the town centre and all its shops and amenities. Maynell House has a beautifully landscaped 2 acre garden, filled with mature trees and carefully tended lawns offering a variety of interesting surroundings and places to rest. There are many short walks in the vicinity and the sea and cliffs are nearby.

This late Victorian building was formerly the Felixstowe College, and has been sympathetically refurbished to retain original wooden panelled features, creating a superb home with a real difference. Maynell House has inviting lounges where residents can relax or socialise. Bedrooms have en-suite facilities, television and telephone access. All rooms are fully furnished, however, residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a true ‘home from home’.

Maynell House provides a high standard of residential care.
Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly to provide professional care that respects the rights and dignity of the individual.

Residents are assessed on a regular basis to ensure their needs are fully met. Appointments can be made with a visiting optician, dentist, and chiropodist. Maynell House has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, special diets can of course be catered for.

Group: Healthcare Homes Group Ltd

Person in charge: Magda Kurdziel (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages from 60 to 105.

Single Rooms: 23

Shared Rooms: 1

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single from £750 , Personal Care Shared (per person) from £400 (These prices are only a guideline, please contact Maynell House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Maynell House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Maynell House has a Review Score of 9.3 (9.269)

The Review Score of 9.3 (maximum of 10) for Maynell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Maynell House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.719 for Maynell House is calculated as follows: ( (171 Excellents x 5) + (62 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 235 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.55 Points relating to the number of positive Reviews for Maynell House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5 Target = 0.800

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maynell House?

  • Extremely LIKELY
    18
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maynell House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Every time I visit my mum in the Maynell House I have always experienced friendly and approachable staff at all times. I feel comfortable and happy to visit mum there knowing that she is getting the best care that can be given. It is peace of mind for me which goes a long way nowadays as I am always with mum every time I go to see her and she is happy and looks great and is very well cared for.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at Maynell House are always helpful, kind and professional. Whilst my mother can be difficult, they have always treated her well.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My mother is very happy and content at Maynell, always saying how kind and caring the staff are which I've observed on numerous things myself.

I like the number of activities they run, becking, craft, day trips, bus rides etc and even though my mother forgets them, I know she enjoys them "in the moment" and with the photos taken by staff, I can show to her.

The only "complaints" I have is sometimes mum is forgotten for the afternoon drink if in her room and I have to chase up where her missing footwear is.

Special praise must go to all the carers on a daily basis, as they are always friendly, cheerful, helpful and grossly underpaid.

How likely would you be to recommend Maynell House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Magda, Home Manager at Maynell House responded to this review on 30 Oct 2017:

Thank you for your lovely review. In regards to your concerns raised, I would like to apologise and ensure you that I have addressed these with my team.

The care my mother receives is wonderful. They are professional and caring. The staff are very friendly and always on hand to offer support and advice. I trust every one of them and I am grateful for the advice they give me. I could not have put my mother into a better home. My mother has Vascular Dementia and the staff are very patient with her and make her feel special.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I see my father-in-law often and the staff will also take the time to tell me how he is getting on and if there is anything he needs. They will also phone me so I can get him out for his cigarette and staff will take him out regularly throughout the day so he can have a smoke as that is his enjoyment as he is registered blind. The staff are always friendly and helpful.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maynell House is a delightful home, the staff are warm, friendly and very caring to the residents who are well looked after with dedicated staff who are both patient and sympathetic. I would have no hesitation in recommending Maynell House to anyone who needs residential care for their loved ones. It is set in an ideal location with views overlooking lawns and a well kept charming garden.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Reasonable care - considerate but not exceptional. Generally cheerful, but not with occasional sense that residents lives are arranged to fit the schedule and convenience of the home; not nice versa. Activities are limited. Not much, if any, initiative evident for finding solution for residents to attend church, for example. Clean, friendly and generally fine.

How likely would you be to recommend Maynell House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

Value for Money: Satisfactory

My mother has advanced dementia and cannot walk unaided. She needs a lot of care and attention and the staff are wonderful with her - spending time just chatting so she never feels lonely. She has had a few falls recently and they always take the time to care for her injuries and to inform me when they happen. The food is great and mum always eats well. They take her out in the garden which she loves and they keep her company in the evening when she can't sleep. Her personal needs are well attended to, and she is encouraged to join in activities when they have them. Overall it is a lovely home and mum is very happy.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Fantastic gardens to sit in and enjoy. Staff always caring and on hand! Father-in-law can be very difficult emotionally. But carers always have time to listen and offer support.
Excellent management team, always keep you informed.
Personally can't fault the home.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have to travel to see my mum so I turn up at different times. The staff are always extremely helpful and good. My mum is always happy and well cared for which helps me when I have to leave her to know this. Her room is lovely and clean, and homely. We go up there and watch TV when I can't take her out, we chat and have tea, all relaxed which is good for me and mum. Everyone is friendly and very caring. I think the Maynell is the best.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The home is very nice. The staff are very friendly, always make you welcome. My sister is very well looked after. The home is always nice and clean.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was admitted to Maynell House nearly 4 years ago, initially for a 2 week respite period. At the time he was very poorly and needed a great deal of care and attention. At the end of the 2 week period he wanted to stay. Since then he has enjoyed a very good quality of care, appropriate quantities and types of food, good medical care when the needs arose. Maynell House has been excellent in keeping me informed about any incidents or accidents. At a time when the care industry is under such scrutiny, I would have no hesitation in recommending Maynell House.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maynell House is a delightful old house with many original features and large and well maintained gardens. There are a number of rooms available to all including a pleasant dining room and a large lounge. The home is warm, welcoming and friendly. The rooms are of a good size and well appointed. The staff are a good mixture of young and older carers all of whom provide excellent care. My mother is very comfortable here and I have no hesitation in recommending the home.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff and residents are very friendly and helpful. Staff always polite. Usually get a cup of tea (coming by bus meals I arrive a little late). Very lovely old house and gardens.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother has been here for approximately six weeks and I cannot fault the home. Well kept home and grounds, spotlessly clean and the staff seem to genuinely care about the residents. In particular the manager who is wonderful she has been very helpful and empathetic to our situation.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is always clean and smell free has flowers and a good atmosphere. The carers are kind, caring and considerate. My mother is the resident and sadly she does not always
co-operate with the carers, plus she is reluctant to eat. They try very hard and more patient than I might be. I am happy and satisfied with the care provided. Activities are provided but mum is now 96 and won't join in much, she does enjoy a sing-song.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoyed my stay very much. Everyone very helpful. Food excellent, would come back again!

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandad is registered blind but the home will still find activities for him to be able to join in, and what he will enjoy to do. So all residents can join in together. Also when he goes out on the mini bus a staff member will explain what they are passing and things seen so he feels involved and can make a picture of his surroundings.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that this is one of the best Care Homes in Felixstowe from those that I looked at for my father and (late) mother. I find the staff very caring and helpful and at times go the "extra mile". The surroundings and grounds are great and within easy access of shops or the sea front. Also events and day trips are organized for those that wish to go out with a carer in their minibus.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

In the few weeks my mother has been in Maynell House with a diagnosis of dementia she has changed, she is a different person. The residents are very friendly, the staff from carers to management are excellent. The food is very good because she is putting on weight. All in all I would give them top marks 10/10.

How likely would you be to recommend Maynell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Judith Morgan-Worrall, Home Manager at Maynell House responded to this review on 06 Oct 2015:

It is so lovely to receive such positive feedback from the relatives of our residents, evidencing we are providing a person-centred approach with meeting care and support needs to our clients. Thank you. Judith Morgan-Worrall. Home Manager.

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Care Home Idol 2016

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