Maynell House

During COVID, everyone did their utmost to keep communication open, keep us up to date with Mum's health and emotional needs. They were firm but fair about COVID restrictions and to adjust to 'normal'.

My aunt is beru happy at Maynell House. The best thing, she says, is the people. She says they can't do enough for her. She enjoys trips out and the garden. The staff have been patient and thoughtful. Thank you!

A privilege to see genuine care in action. Every single member of the team has been kind, caring, cheerful, helpful, informative, responsive and respectful. I cannot thank or praise them enough. Outstanding care that gives us hope for the future. Well done to all the team, we are so pleased to have found you!

We are very happy with the care and attention given to the resident, particularly in these difficult COVID pandemic times when the staff have been most helpful and considerate at all times.

During this past year, especially with Covid restrictions, the staff have kept me informed about Mum and her health and enabled me to visit her in accordance with Government/local authority guiding. I acknowledge how difficult this has been and throughout the staff have been excellent, always chatty, friendly, smiling etc even though they have themselves been at risk.

Mum entered Maynell during lockdown and sadly became very ill. The staff were very caring and supportive to Mum. Always friendly and helpful when I visited. Maynell has a good range of activities for the residents and the garden is just beautiful. We were welcomed into the home to visit Mum in her last days. Her charming room was clean and tidy. The staff were very hard-working, kind, and compassionate. We are all very grateful to the fabulous staff at Maynell for looking after our Mum.

My mum was very unwell and the compassion all the staff had was excellent. The care is outstanding and I know I can call on any of the wonderful staff for help and advice, at any time. The care and welfare of the residents is always first on the staffs' list of priorities. My mum has been here a long time and I would not want her to be anywhere else. All the staff have become friends, not just carers.

My mum is in this care home and is very happy there. She is very well taken care of which is very reassuring for my sister and I. Peace of mind is a great thing and we have that with Mum there. When we arrive at the home to see Mum, the staff are always very happy and helpful. I would recommend this happy care home.

Look after me very well.

Always appears to be a happy place.

I am very happy here, all staff are helpful.

It would be good practise for whoever is entering her room to say their name but overall, the care from the staff is good.

Wonderful and caring environment. Staff are friendly and supportive. My sister is a resident and is treated with dignity. They take time to speak with her and get to know her. She enjoys the activities. She feels safe and secure in the home. The room is clean and comfortable, definite value for money.

Excellent and very caring, doing just everything very well. The support my nan gets is exceptional. Great staff.

My gran has settled in well and been well looked after - staff are very attentive and caring. I would recommend Maynell to friends or family.

Every time I visit my Grandmother I feel that she is being cared for very well in a safe and secure environment.

When my father has hospital appointments and NHS transport is unavailable the care home ensures other transport as he is wheelchair bound and has very poor eyesight. Invites to events eg., summer fete, Christmas part etc. Nice gardens outside space. Residents have trips out in the minibus, sometimes go out for a meal. Very happy with the care and support and always made welcome.

The staff are all very helpful and caring.

My mother has been a resident at Maynell for 17 months in which time she has enjoyed the beautiful grounds. The varied activities and entertainment Mum is always treated as an individual with her own likes and dislikes. The carers are very caring and are very good. When family visit they are surprised to find Mum in such homely surroundings that do not smell as so many care homes do.

An area of weakness has been the frequency of baths - apparently meant to be once a week, but have not been happening that frequently.