Prince of Wales House

18 Prince of Wales Drive, Ipswich IP2 8PY

Group: The Partnership In Care Ltd

Person in charge: Maxine Brand (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Single Rooms: 49

Rooms with ensuite WC: 8

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Prince of Wales House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Prince of Wales House has a Review Score of 9.3 (9.310)

The Review Score of 9.3 (maximum of 10) for Prince of Wales House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Prince of Wales House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Prince of Wales House is calculated as follows: ( (48 Excellents x 5) + (12 Goods x 4) ) ÷ 60 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.51 Points relating to the number of positive Reviews for Prince of Wales House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.8 Target = 0.510

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prince of Wales House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prince of Wales House

  • Daughter of Resident/Service User
    5

Once again I cannot express my thanks for the outstanding care that you gave my father in the short time he was with you all.
There are not enough words to say to you all. Many many thanks once again to you all.

How likely would you be to recommend Prince of Wales House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the high standards of care that my mother (who suffers from dementia) receives. All the staff are kind and caring, following the example of the excellent manager. The manager is friendly and helpful and always available if you need a chat.
Staff are always coming up with new ways to enable residents to continue to make choices, for example, they prepare 2 meals on small plates and show the residents so that they can see what the meals are and decide what they would like to eat.
The home has a beautiful garden that surrounds the building so that rooms look out onto it. There are various activities that the residents can be involved in, only the other day a harpist sat in Mum's room playing to her.

How likely would you be to recommend Prince of Wales House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A very special care home. My mother recently passed away she had dementia, she enjoyed two wonderful years at Prince of Wales. Lots of imagery and interest. Carers who make you feel welcome and are caring plus a good management team. Thanks to all.

How likely would you be to recommend Prince of Wales House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Prince of Wales has provided excellent care for my mother who has dementia. The staff treat my mother with respect and encourage her to join in with activities whilst respecting her views. I am really happy with the care that she receives. The staff are friendly and helpful to relatives and help to make visits enjoyable. Thank you very much for all that you do.

How likely would you be to recommend Prince of Wales House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager runs a well organised, friendly and caring home. Our mum has received only the very best of care from the staff, since moving here. In what can be a challenging, difficult, emotional and confusing time for someone in the ever changing stages of dementia, the residents are treated like family, with patience and genuine kindness. All the staff are cheerful and treat residents with care, dignity and respect. It's not easy to see your mother's health and state of mind deteriorating, but under the professional management, staff have kept us well informed, no question is considered inappropriate, and above all, we have the peace of mind that our mother is being very well cared for.

How likely would you be to recommend Prince of Wales House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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