Spring Lodge, Ipswich, Suffolk
Spring Lodge, Ipswich, Suffolk
Spring Lodge, Ipswich, Suffolk

Spring Lodge are situated in the quiet village of Wolverstone. They work with Dementia Care Matters to improve the quality of life for people living with dementia and achieved Butterfly status level one in 2011 & 2012.

A home where feeling matters most.

Spring Lodge provides an environment where staff enable their residents to feel free to go about their daily lives. They provide a sense of belonging with a "go with the flow" feel.

At Spring Lodge carers provide appropriate daily living interactions to occupy residents, they support the residents to feel busy, useful and successful.

Group: Kingsley Healthcare

Person in charge: Lorraine Parker (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Afrikaans, German, French, Polish

Single Rooms: 38

Shared Rooms: 4

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £538 – £800 , Personal Care Shared (per person) £538 – £800 (These prices are only a guideline, please contact Spring Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Spring Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 02 Jan 2018

Please contact the home directly, we have rooms with & without an ensuite to suite any requirements. Also we currently have a shared double room, suitable to a couple.

Reviews

9.3 Spring Lodge has a Review Score of 9.3 (9.288)

The Review Score of 9.3 (maximum of 10) for Spring Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Spring Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.288 for Spring Lodge is calculated as follows: ( (55 Excellents x 5) + (61 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 132 Ratings = 4.288

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Spring Lodge is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Spring Lodge?

  • Extremely LIKELY
    6
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Spring Lodge

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1

I was helped by my brother and temporary manager. It all went smoothly, mostly due to the temporary Manager who was outstanding. Within 30 minutes Mum told us we could go as she felt happy! Now when I talk to her she is happy, safe and warm, well fed and tells me she is with her friends. What more can I ask for. The whole staff are very understanding and helpful. Because I live over 200 miles away most of my contact has been by phone. Nothing has been too much trouble. They have made my Mum happy and myself relaxed knowing she is safe and looked after.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother stayed at Spring Lodge for a week's respite recently. The staff are very friendly and welcoming, management very friendly, approachable and extremely understanding. On my visits, I noticed the residents always had drinks and was chatted to constantly by the staff. There are activities 5 days a week, they even let my mother take her budgie in with her. All in all, my mum was very happy and has even spoken about returning. Thank you to the management and care workers who made my mum feel very happy and comfortable during her stay.

How likely would you be to recommend Spring Lodge? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in Spring Lodge for 8 months now. The care he's received has been very good and would most certainly recommend the home to anyone hoping to place on family member into respite or full-time care.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Mum has been at Spring Lodge for over one year now and we were pleased with how quickly she settled in and was made to feel welcome. The management and staff are excellent and the best asset, being very caring and clearly love the resident's interests at heart. We are very happy that she is being well cared for at Spring Lodge.

How likely would you be to recommend Spring Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum has been resident at Spring Lodge for nearly four years and has always received the kindest care. Mum likes to walk and she is able to do this around the home and in the gardens which are quite large and secure. The staff, without exception, are caring and kind, spending time with individuals when they can. The home is well decorated and comfortable and the views of residents and relatives are sought and acted upon. My mum particularly enjoys activities involving music and animals.

How likely would you be to recommend Spring Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Spring Lodge is a care home with specialises in looking after residents with Dementia. My mum has been there since January 2015 and has settled in very quickly. She is very content in the environment there, is safe and well looked after.

How likely would you be to recommend Spring Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lots of improvements made in the last six months and lots more to come.
Management and staff are all very helpful and friendly.

How likely would you be to recommend Spring Lodge? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

All staff very friendly and cheerful and while we were there, all communicating with residents and offering activities. The home was clean and bedrooms acceptable size. All residents seemed quite happy during our visit.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit mainly every two weeks and dine with my brother who is also visited and taken out from time to time by sons and wife.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At an awful time, when Mum was living in a home away from her family, the manager agreed to accept her. This was such a smooth transition to Spring Lodge. I don't have to words to express how much easier it has been to have Mum locally to me. All the staff are fantastic, they are caring and supportive. Thank you, Spring Lodge.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Invited to the Christmas party at Spring Lodge. First visit to the home with a family member that has a resident in the home. Lovely atmosphere. Staff were so kind and caring towards the residents.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Spring Lodge