Wings

17 The Grove, Beck Row, Bury St Edmunds IP28 8DP
Review Us
8.8 2 Reviews
  • Wings, Bury St Edmunds
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Show Wings on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 6 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Phoebe Higginbotham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005
  • Number of floors: 1

Room Information

  • Single Rooms (6)
Are you the Owner/Manager of Wings? View your Advertising Options

Wings Reviews (2)

8.8

Wings has a Review Score of 8.8 (8.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Wings has 2 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 0
Date Published
  • 2
  • 0
  • 0
  • 1
  • 1
Reviewer Connection to Wings
  • 1
  • 1
Total of 2, showing 1-2
Review from Lewis C (Partner of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner is a temporary resident at Wings, the staff are some of the most caring and thoughtful people I have ever encountered, each member of staff brings something different to the team and really contributes to the homely, safe and caring feeling that Wings gives. The management team and senior
staff team are second to none and are extremely accommodating, communicative and involved in the care process. I can't thank the team enough for everything that has done for her.
Reply from Paul Jaggs, Business Development Manager at Wings

Thank you for your lovely feedback. I will ensure the team at Wings hears this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert P (Father of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has been here for just over a year. When she first came, she was very apprehensive, but the manager and staff were so nice. She soon settled in, and now she is very happy, and that makes me very happy. They take her to bingo, also shopping and other outings. My daughter was in a bad place
mentally before coming here, but now she is more relaxed and happy. Wings is a Godsend, and I can't praise them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Wings is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Wings is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.833 Points relating to the number of positive Reviews for Wings is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2. 1 Positive Reviews ÷ 1.2 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Wings

What types of Care is Wings registered for?

Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wings have?

There are 6 Single Rooms.

What are the Facilities & Services at Wings?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wings to the centre of Bury St Edmunds?

13.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wings to verify any information. View our terms and conditions. Wings has an Basic Service - more info.