Stratton House

16 Park Lane, Bath BA1 2XH
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9.8 68 Reviews
  • Stratton House, Bath
Stratton House, in Bath, has been thoroughly refurbished in order to support professional carers in the pursuit of an effective residential care service, that empowers occupants and supports independence.

Situated within well-kept grounds, Stratton House supports a comfortable retirement, while the interior offers pleasant communal areas and en-suite facilities.

An emergency call system adds to the security of the home, with health and safety regularly assessed and updated.
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Care Provided by Stratton House

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1478

These prices are only a guideline, please contact Stratton House to find out the exact price for your requirements.

Contact Stratton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Stratton House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Steve Hill (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Stratton House Reviews (68)

9.8

Stratton House has a Review Score of 9.8 (9.794) out of 10, based on 18 reviews in the last 2 years.
Over all time Stratton House has 68 reviews.

Overall Experience
  • 53
  • 13
  • 2
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Date Published
  • 68
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  • 18
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Reviewer Connection to Stratton House
  • 25
  • 18
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  • 2
  • 2
  • 2
  • 1
  • 1
Total of 68, showing 21-40
Review from Clare E (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Stratton House is a happy and caring home. The staff are friendly, caring and responsive. There could be more variety in activities, such as invites in such as charities, liaison with a nursery for activities, basic cooking i.e. rolling and cutting pastry for jam tarts if residents agree, and slightly
too much dependence on karaoke. The food is good, although the variety of vegetables could be increased. Staff really do make Stratton House the client's home, for example enabling my mother to eat tea in the garden on a lovely, sunny summer evening. Overall, I am very pleased with the care that my mother receives and I feel able to discuss issues with staff.
Reply from Steve Hill, Home Manager at Stratton HouseThank you for taking the time to complete this review. I am pleased to read that you find Stratton House a happy, caring home with friendly, caring, responsive staff. It’s also pleasing to read you are pleased with your mother's care she receives. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Melanie S (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for 18 months. He was quickly made at home and the staff at Stratton House bent over backwards to accommodate his needs. Over this time we too have been made to feel a part of the Stratton House family. Nothing is ever too much trouble and the care is delivered with a lightness
of touch and a smile. Thank you.
Reply from Steve Hill, Home Manager at Stratton HouseIt is so pleasing to read that your father was able to feel at home at Stratton House and his needs were accommodated and staff delivered this with a light touch and with a smile. I’m also pleased to see that you too also felt part of the Stratton House family, which is what we set out to do. Thank you for the 5* rating. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.
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Review from Mark T (Son of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother wanted to move here as some of her friends had lived here, good choice. It took a while for her to settle in but now she is like part of the establishment and seems to be well loved by staff .The home is clean and tidy and it's like another world away from the stresses of life.
Reply from Steve Hill, Home Manager at Stratton HouseIt's pleasing to read that your mum chose Stratton House on the recommendation of her friends that already lived here and that you as a family think it's been a good choice. I’m also pleased to read that the you find the home clean and tidy and has helped remove the stresses of life. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from V M (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father took a while to settle, having had a five-month hospital stay during the latter part of the pandemic. The staff were patient and worked hard to meet his needs. He is now happy, settled and much healthier than before he arrived. The staff are quick to notice any problems and are always kind
and responsive whilst solving these. Having observed how the staff interacts with my dad and other residents during the past year, I couldn’t recommend them more highly! Whilst the home is a bit of a warren of passages on the lower floor as it is in an old building, it has a stunning garden and the toilet and bathroom facilities are all kept very clean.
Reply from Steve Hill, Home Manager at Stratton HouseIt is so pleasing to see that your father is happy at Stratton House and that you have found the staff patient and hardworking, and that your father is much healthier since moving in. It is also good to read that you find the garden stunning and the facilities are well kept and couldn’t recommend us more highly. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Stephen A (Power of Attorney of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are always impressed by the care and quality of life whenever we visit. As we are 200 miles away, we are particularly grateful for the excellent communication between us and the management team and the lengths to which they go to ensure we remain in touch and well-informed. Most importantly, our
relative is comfortable and happy - most of the time! - and has come to treat Stratton House as her home. We are happy to recommend Stratton House without reservation and to thank the entire team for their care and support.
Reply from Steve Hill, Home Manager at Stratton HouseIt is reassuring to read that you feel there is excellent communication between you and the home and that you are well-informed, but most importantly, your relative is comfortable and happy and has come to treat Stratton House as her home. It also pleases me to read you are happy to recommend Stratton House without reservation. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Nigel A (Son of Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father made a wobbly transition into care, but the management at Stratton House problem solved in a sensitive way so that after a while he settled in. The social community at Stratton House suits him perfectly. All the staff engage with him, and activity coordinators do a great job of providing
additional stimulation and fun. When we, his family, visit, there is a warm welcome. Particular praise should go to the kitchen staff for providing appetising meals and to the site manager and gardener who keeps the Stratton House garden looking lovely. In our father’s own words, “Everybody here is supportive and patient.”
Reply from Steve Hill, Home Manager at Stratton HouseIt is so pleasing to read that your father feels everyone here is supportive and patient. It’s also great to read that you, as a family, when you are visiting, feel a warm welcome from everyone and that you find the meals served are appetizing and the garden is looking lovely. Thank you for taking the time to complete this lovely five-star review. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from Alan S (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so happy in Stratton House.
The staff are brilliant and are always happy to help.
It was once described to me as a big family, and that is a great way to describe it; everyone is approachable.
Reply from Steve Hill, Home Manager at Stratton HouseIt is pleasing to read that your Mum is so happy living at Stratton House and that you find the staff brilliant and always helpful. I am also pleased that you described Stratton House as one big family as that is what we try to achieve here. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from M J (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is very happy and comfortable in Stratton House, and his health has improved considerably since being welcomed into the home; in no small measure, I am sure this is due to the care and nurturing he has received from day one. There is a full programme of activities which he enjoys joining in
with, and he thoroughly enjoys the food. The atmosphere is warm and welcoming.
Reply from Steve Hill, Home Manager at Stratton HouseIt is pleasing to read that your father has settled into living at Stratton House very well and that you feel your father has received great care and nurturing from the staff. It is also good to read that your father enjoys the activities programme and is enjoying the food and that you find the atmosphere of the home warm and welcoming. I can see also that you have given Stratton House 5 stars for all areas, which is also very pleasing to see. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Charlotte N (Power of Attorney of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always pleasant, helpful and keen to provide a good level of care. They appear committed to meeting the needs of the residents, and I have always experienced them as welcoming and attentive and happy to assist with any queries.
Reply from Steve Hill, Home Manager at Stratton HouseI am so pleased to read that your experience of Stratton House has always been a welcoming, happy place with attentive staff happy to happy and that your relative is receiving good levels of care. It's also pleasing to see that you have scored Stratton House a 5-star in all areas bar 1. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Angela M (Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed here for a fortnight and thoroughly enjoyed myself. The food was good, and the staff very helpful. There was also a good range of activities. Would recommend the home to anyone who needed it for a break.
Reply from Stephen Hill, Home Manager at Stratton HouseThank you for taking the time to complete the feedback on your stay at Stratton House. I am pleased to read that you thoroughly enjoyed your stay with us and would recommend the home to anyone. It is also pleasing to see you gave the staff five stars and felt they treated you with dignity. I will make sure I pass on your comments to all the staff.
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Review from S H (Respite Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came in for two weeks respite and thoroughly enjoyed her stay.
Very friendly, efficient service prior to arrival provided me with the comfort of mind.
Would definitely recommend.
The food was great, and activities available to residents.
Reply from Stephen Hill, Home Manager at Stratton HouseThank you so much for your lovely review. I’m glad your mum enjoyed her stay, and we enjoyed having her here. It is always so nice to read such positive reviews and to get an overall 5*. I will share this with the team, where your comments will be welcomed.
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Review from J H (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Stratton House four days before the lockdown, which has meant no contact since. The staff have been amazing in their care for Dad not only physically but getting to know him as an individual and understanding his needs. The contact with us as a family has been first class and the staff
have worked very hard to help us to see Dad when rules allow. We feel very fortunate we found such a caring home.
Reply from Stephen Hill, Home Manager at Stratton HouseThank you for your recent review. It is pleasing to read that you think the staff are amazing in their care for your Dad and have taken the time to get to know him as an individual. I’m also pleased to read you have felt the contact with the family has been first class. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.
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Review from J T (Resident) assisted by family/friend published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely location with plenty of activity if you want it maintained to a decent standard.
Reply from Stephen Hill, Home Manager at Stratton HouseThank you for your recent review. It is pleasing to see that you have rated the care and support given by the staff at 5 out of 5 along with staff. It is pleasing to see that you are extremely likely to recommend Stratton House to others looking for a care home. I will ensure that I share your review with the staff where such lovely comments and ratings are very much appreciated.
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Review from C B (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my mother entered at the time of the pandemic, I have not had an opportunity to see her room or the inside of Stratton House properly. However, all the staff seemed to be lovely, very helpful and kind. I think my mother is in a very safe and supportive place.
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Review from R G (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in Stratton House, she has lived there for 5 years. As far as I can say she is happy. She is very poor at eating some of the meal but they always offer her things she likes. Mum will be 105 in June. I have been able to visit 4 times in the last year.
Reply from Stephen Hill, Home Manager at Stratton HouseThank you for your recent review. Although your mother is 105 and chooses to spend her time in her room, she is doing amazingly well and seems happy and content. It’s good to read that your Mum is always offered different meals when there are things she does not like. It is pleasing to see that your mother has rated the staff at 5*s and she feels safe and secure. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.
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Review from C C (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received excellent care throughout the pandemic. She has been relatively happy and has been able to participate in a whole range of bargaining activities. She enjoys her room, the home, the garden, the excellent food, good care and the company of other residents who are her friends.
Reply from Stephen Hill, Home Manager at Stratton HouseThank you for your lovely comments about Stratton House. It’s pleasing to hear that you and your mother feel the care she receives continues to be excellent, and your mother is happy and enjoying the garden while making new friends and enjoying the food. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.
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Review from Jean C (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Stratton House for the past, coming up four years. The manager and all staff do an amazing job keeping residents safe and happy, especially considering the unchartered waters we have found ourselves in due to Covid 19 during the past year. My mother was only given a restricted
life expectancy on her transfer from the hospital, and here she is almost four years later! This must be a testament to the care she receives on a daily basis. We are as a family very grateful Mum is still with us at coming 101 years of age!
Reply from Stephen Hill, Home Manager at Stratton HouseThank you for your lovely comments about the staff and what an amazing job that they do. It has been a very unsettling time for everyone, the staff continue to be amazing, and the care they deliver has always maintained a high standard. Your mum is an amazing lady, and we look forward to celebrating her next birthday with her in a couple of months.
I will ensure that I share your review with the staff where such lovely comments are very much appreciated.
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Review from L D (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents are very happy and settled at Stratton House, and the management and staff have been wonderful in accommodating them through changes and enabling them to stay together. The welcoming atmosphere is felt as soon as you walk through the door, the staff are so caring and understanding and the
surroundings are lovely. The food is a highlight for both my parents, activities are many and varied including gardening, guinea pigs, church services and pastoral support. In normal times, there would be visits out and about. In lockdown, the staff have gone above and beyond to keep all residents safe, and I could not think of a better place for them to be right now.
Reply from Stephen Hill, Home Manager at Stratton HouseThank you so much for your lovely review. It’s always good to read such positive comments about the home, staff and the activities within Stratton House. I’m glad your parents are happy and settled, especially at these difficult times. I will share your review with the staff who will really appreciate such kind words
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Review from Patrick B (Son of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although not the most important thing, the building in which the home is housed is delightful and behind it is a well-tended garden complete with a magnificent potting shed. The residents play a full part in selecting what to grow - flowers and vegetables - and are also involved in the growing process.
The food is very good. I have eaten lunch there myself on several occasions.
The best thing about the home, however, is the staff. They are always very friendly and attentive. I would particularly mention the activities which are laid on for the residents. There is no plonking the residents in front of the tele. Indeed there is no television in the sitting room, which encourages interaction between the residents.
Reply from Stephen Hill, Home Manager at Stratton HouseThank you for your recent review. Your mother is very happy at Stratton House and enjoys all the activities and likes to take part daily. It is always good to read about how kind and attentive our staff are; they do an incredible job, and I’m very lucky to have such a good caring team. I will share your comments with the kitchen staff on how good the food is.
I will share your positive comments with all the staff where I know this will be very welcomed and always maintains morale within the team.
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Review from Ann S (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Until I came to Stratton House in March 2020 I had had no previous experience of any care home and was absolutely amazed at the special care and attention I received. Nothing is too much trouble for any of the staff - their only concern being the happiness of residents. I could not rate this care home
more highly if I tried. It was like being one of a big happy family, and I shall be so sad to leave them all.
Reply from Steve Hill, Home Manager at Stratton HouseThank you for spending the time to complete such a positive review of Stratton House. I am pleased that you found your stay with us absolutely amazing and the staff looked after you so well. I am also, pleased to see that you felt part of a family as this is what we strive to achieve for everyone. I will make sure that I pass on all your lovely comments to all the staff at Stratton House, where such comments are greatly appreciated.
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Stratton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Stratton House is calculated as follows: ( (180 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 211 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Stratton House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Stephen

Stephen Hill

Job Title: Home Manager Joined: 2011

I joined the Stratton House family in 2011 as Deputy Manager before becoming Home Manager in 2016. My career in the care sector began in 2001 when I worked for a charity in Bristol in one of their sheltered housing schemes. I started as a Care Assistant and over the years have held roles as Care Assistant, Senior Care Assistant, Care Coordinator, Deputy Manager and now Manager.


Over the years, I have completed a Level 3 Diploma in Health & Social Care, an Advanced level apprenticeship in Management (In the business skills sector), an EDI Level 3 NVQ certificate in Management and I am about to start a Level 5 Diploma in Health & Social Care. In 2023, I was awarded MHA’s Leader of the Year Award and we won MHA's Team of the Year in 2024.


I love working at Stratton House and supporting the individuals we care for to live later life well together and treat each other as family.

Emma

Emma Richer

Job Title: Deputy Home Manager Joined: 2017

I began my journey at Stratton House in 2017 as a Night Care Assistant and took the opportunity to develop my skills and knowledge by completing both the NVQ Level 2 in Health and Social Care and Apprenticeship Level 3 Health and Social Care Adult Lead. I was then promoted to Senior Care Assistant for two years before taking the role of Deputy Manager in 2022.


It really is an honour to be part of the Stratton House Team. Our values of Nurture, Respect and Inspire are demonstrated on a daily basis by our amazing team.

Louise

Louise Gascoigne

Job Title: Activities Coordinator Joined: 2024

Before joining MHA, I worked as an Assistant Wellbeing Co-ordinator for 8 months at another care home for people with dementia and nursing needs.


I went to The European School in Brussels and had a Baccalaureate (similar to A levels), and afterwards, I did a bachelor’s degree (BA) in Media Studies with Languages from the University of East Anglia. My background is in organising events and tours around the world.


I enjoy interacting with the residents at Stratton House the most, and I feel the team at Stratton House is supportive and works well together as a team.

Julie

Julie Sheppard

Job Title: Domestic Assistant Joined: 2017

I joined Stratton House in 2017 as a Domestic and Laundry Assistant and previously worked in other care homes for six years.


I love working at Stratton House because of the incredible team I get to work with and the wonderful appreciating residents we look after. Being part of a brilliant team is what makes my work so fulfilling and rewarding.

Aniz

Aniz Damani

Job Title: Maintenance Joined: 2016

Working at our care home is truly rewarding. The building is a beautiful, listed landmark with stunning grounds that I have the pleasure of looking after as the maintenance person. I love that I can bring my own vision to the garden and handle repairs within, making decisions independently and taking pride in the result.


Being part of Stratton House's history since 2016, and serving the community charitably, makes my role even more meaningful.

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