Stratton House

16 Park Lane, Bath BA1 2XH
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9.7 61 Reviews
  • Stratton House, Bath
Stratton House, in Bath, has been thoroughly refurbished in order to support professional carers in the pursuit of an effective residential care service, that empowers occupants and supports independence.

Situated within well-kept grounds, Stratton House supports a comfortable retirement, while the interior offers pleasant communal areas and en-suite facilities.

An emergency call system adds to the security of the home, with health and safety regularly assessed and updated.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1392 – £1679

These prices are only a guideline, please contact Stratton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Steve Hill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Stratton House Reviews (61)

9.7

Stratton House has a Review Score of 9.7 (9.725) out of 10, based on 14 reviews in the last 2 years.
Over all time Stratton House has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Stratton House
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Total of 61, showing 21-40
Review from Charlotte N (Power of Attorney of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always pleasant, helpful and keen to provide a good level of care. They appear committed to meeting the needs of the residents, and I have always experienced them as welcoming and attentive and happy to assist with any queries.
Reply from Steve Hill, Home Manager at Stratton House

I am so pleased to read that your experience of Stratton House has always been a welcoming, happy place with attentive staff happy to happy and that your relative is receiving good levels of care. It's also pleasing to see that you have scored Stratton House a 5-star in all areas bar 1. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review from Angela M (Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed here for a fortnight and thoroughly enjoyed myself. The food was good, and the staff very helpful. There was also a good range of activities. Would recommend the home to anyone who needed it for a break.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you for taking the time to complete the feedback on your stay at Stratton House. I am pleased to read that you thoroughly enjoyed your stay with us and would recommend the home to anyone. It is also pleasing to see you gave the staff five stars and felt they treated you with dignity. I will make sure I pass on your comments to all the staff.

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Review from S H (Respite Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came in for two weeks respite and thoroughly enjoyed her stay.
Very friendly, efficient service prior to arrival provided me with the comfort of mind.
Would definitely recommend.
The food was great, and activities available to residents.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you so much for your lovely review. I’m glad your mum enjoyed her stay, and we enjoyed having her here. It is always so nice to read such positive reviews and to get an overall 5*. I will share this with the team, where your comments will be welcomed.

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Review from V R (Daughter-in-law of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Stratton House for four years now and during that entire time, she has received wonderful help and support from the staff to lead a full, interesting and happy life and always treated with dignity and patience, particularly through these difficult Covid times. Food is a
good standard with good choices. The staff are always cheerful and helpful. The home is very, clean and safety and security are a high priority! There is a good range of activities for all abilities, and the home manager is always available to speak to.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you for your recent review. It is always good to read lovely comments about the staff and home. I am pleased to read you think your Mother-in-law has received wonderful help and support to lead a full, interesting and happy life. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review from J H (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Stratton House four days before the lockdown, which has meant no contact since. The staff have been amazing in their care for Dad not only physically but getting to know him as an individual and understanding his needs. The contact with us as a family has been first class and the staff
have worked very hard to help us to see Dad when rules allow. We feel very fortunate we found such a caring home.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you for your recent review. It is pleasing to read that you think the staff are amazing in their care for your Dad and have taken the time to get to know him as an individual. I’m also pleased to read you have felt the contact with the family has been first class. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review from J T (Resident) assisted by family/friend published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely location with plenty of activity if you want it maintained to a decent standard.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you for your recent review. It is pleasing to see that you have rated the care and support given by the staff at 5 out of 5 along with staff. It is pleasing to see that you are extremely likely to recommend Stratton House to others looking for a care home. I will ensure that I share your review with the staff where such lovely comments and ratings are very much appreciated.

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Review from C B (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my mother entered at the time of the pandemic, I have not had an opportunity to see her room or the inside of Stratton House properly. However, all the staff seemed to be lovely, very helpful and kind. I think my mother is in a very safe and supportive place.
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Review from R G (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in Stratton House, she has lived there for 5 years. As far as I can say she is happy. She is very poor at eating some of the meal but they always offer her things she likes. Mum will be 105 in June. I have been able to visit 4 times in the last year.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you for your recent review. Although your mother is 105 and chooses to spend her time in her room, she is doing amazingly well and seems happy and content. It’s good to read that your Mum is always offered different meals when there are things she does not like. It is pleasing to see that your mother has rated the staff at 5*s and she feels safe and secure. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review from C C (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received excellent care throughout the pandemic. She has been relatively happy and has been able to participate in a whole range of bargaining activities. She enjoys her room, the home, the garden, the excellent food, good care and the company of other residents who are her friends.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you for your lovely comments about Stratton House. It’s pleasing to hear that you and your mother feel the care she receives continues to be excellent, and your mother is happy and enjoying the garden while making new friends and enjoying the food. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review from Jean C (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Stratton House for the past, coming up four years. The manager and all staff do an amazing job keeping residents safe and happy, especially considering the unchartered waters we have found ourselves in due to Covid 19 during the past year. My mother was only given a restricted
life expectancy on her transfer from the hospital, and here she is almost four years later! This must be a testament to the care she receives on a daily basis. We are as a family very grateful Mum is still with us at coming 101 years of age!
Reply from Stephen Hill, Home Manager at Stratton House

Thank you for your lovely comments about the staff and what an amazing job that they do. It has been a very unsettling time for everyone, the staff continue to be amazing, and the care they deliver has always maintained a high standard. Your mum is an amazing lady, and we look forward to celebrating her next birthday with her in a couple of months.
I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review from L D (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents are very happy and settled at Stratton House, and the management and staff have been wonderful in accommodating them through changes and enabling them to stay together. The welcoming atmosphere is felt as soon as you walk through the door, the staff are so caring and understanding and the
surroundings are lovely. The food is a highlight for both my parents, activities are many and varied including gardening, guinea pigs, church services and pastoral support. In normal times, there would be visits out and about. In lockdown, the staff have gone above and beyond to keep all residents safe, and I could not think of a better place for them to be right now.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you so much for your lovely review. It’s always good to read such positive comments about the home, staff and the activities within Stratton House. I’m glad your parents are happy and settled, especially at these difficult times. I will share your review with the staff who will really appreciate such kind words

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Review from Patrick B (Son of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although not the most important thing, the building in which the home is housed is delightful and behind it is a well-tended garden complete with a magnificent potting shed. The residents play a full part in selecting what to grow - flowers and vegetables - and are also involved in the growing process.
The food is very good. I have eaten lunch there myself on several occasions.
The best thing about the home, however, is the staff. They are always very friendly and attentive. I would particularly mention the activities which are laid on for the residents. There is no plonking the residents in front of the tele. Indeed there is no television in the sitting room, which encourages interaction between the residents.
Reply from Stephen Hill, Home Manager at Stratton House

Thank you for your recent review. Your mother is very happy at Stratton House and enjoys all the activities and likes to take part daily. It is always good to read about how kind and attentive our staff are; they do an incredible job, and I’m very lucky to have such a good caring team. I will share your comments with the kitchen staff on how good the food is.
I will share your positive comments with all the staff where I know this will be very welcomed and always maintains morale within the team.

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Review from Ann S (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Until I came to Stratton House in March 2020 I had had no previous experience of any care home and was absolutely amazed at the special care and attention I received. Nothing is too much trouble for any of the staff - their only concern being the happiness of residents. I could not rate this care home
more highly if I tried. It was like being one of a big happy family, and I shall be so sad to leave them all.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for spending the time to complete such a positive review of Stratton House. I am pleased that you found your stay with us absolutely amazing and the staff looked after you so well. I am also, pleased to see that you felt part of a family as this is what we strive to achieve for everyone. I will make sure that I pass on all your lovely comments to all the staff at Stratton House, where such comments are greatly appreciated.

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Review from C P (Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good but I still wish I was able to live on my own to cook my meals and look after a small house, garden and conservatory as I did until 2019.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to send in such a positive review. It is always so pleasing to see residents taking the time to complete reviews. I am pleased to see that overall you are happy living at Stratton House and the care and support from the staff is 5 out of 5 and you feel everyone treats you with dignity and you would be extremely likely to recommend us to others. I will ensure your comments are passed onto the staff team where they will be greatly welcomed.

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Review from George W (Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a single man with severe lifelong deafness after a maternity hospital acquired infection as a very young baby. Despite this I had a successful career in engineering. Although now very infirm at 87, I am still in very good mental health. On finding it was becoming physically too difficult for me
to live alone, my doctor and solicitor joined in recommending Stratton House for my future residential care. I have not been disappointed and I am very grateful for their advice.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for your recent comments about the home. I am pleased to read that we have not disappointed you by the care you are receiving at the home and that you score the home 5 out of 5. I will share your review with the staff where such positive comments are greatly appreciated.

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Review from Alan D (Son of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an incredible job you are all doing in such testing times and what an achievement it is to have kept all your residents and staff safe and sound. Well done!
Every time we ring to talk to Mum, whoever answers the phone manages to sound so upbeat and friendly and it is never to much trouble to take
the phone to her.
When we talk to Mum she is so happy, particularly with the amazing range of activities that you have still managed to provide under such trying circumstances.
It is such a relief, whilst we ourselves are sheltering, to know that Mum is being looked after by such a compassionate and caring team. A very big thank you and clap to all of you tonight.
Reply from Steve Hill, Home Manager at Stratton House

Thank you so much for your lovely feedback about Stratton House and the wonderful staff. It is a difficult time but the staff at the home remain positive and as you say upbeat. Such wonderful feedback from yourself will certainly maintain the high morale that is currently in the home. I will ensure that I share your comments with all the staff where I know it will be greatly appreciated.

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Review from T B (Son of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Stratton House has totally exceeded my expectations in the care of my mum, very clean, helpful, friendly, professional, the staff, delicious food and tons of activities. Beautiful house and grounds.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to send in such positive comments. We are delighted to read that we have exceeded your expectation and that you and your mum find the staff helpful, friendly and professional. I will share your comments with the staff.

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Review from D M (Resident) assisted by family/friend published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care. Staff are friendly. I feel at home. Good atmosphere.
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Review from S W (Daughter of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled very well into Stratton House. She enjoys the company, the many and varied activities and spending time in the garden. The staff have all been very supportive of my Mum and also, of her family during this time of change.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for your recent review of Stratton House. It’s always good to read such positive feedback: I’m pleased to read that your mum has felt very supported and that you and her family feel the same way as this is what we strive to do. I will ensure that your feedback is shared with the team where such positive comments are greatly appreciated.

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Review from R O (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, manager available if needed. Activities available, outside space easily accessible, variety of volunteers and variety fo group visits. Better variety of meals access to low-fat semi-skimmed milk etc, more variety of bread not just white/brown perhaps muffins, croissants, seeded bread
and bagels?
Reply from Steve Hill, Home Manager at Stratton House

Thank you for your review of Stratton House. It's pleasing to see you find the staff friendly, the outside space is easily accessible. The residents are involved with menu planning but I will ensure I pass on your thoughts around having more variety of bread and milk to the chef.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Stratton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Stratton House is calculated as follows: ( (121 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 160 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stratton House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (6)

Stephen

Stephen Hill

Job Title: Home Manager Joined: 2011

I joined the Stratton House family in 2011 as Deputy Manager before becoming Home Manager in 2016. My career in the care sector began in 2001 when I worked for a charity in Bristol in one of their sheltered housing schemes. I started as a Care Assistant and over the years have held roles as Care Assistant, Senior Care Assistant, Care Coordinator, Deputy Manager and now Manager.


Over the years, I have completed a Level 3 Diploma in Health & Social Care, an Advanced level apprenticeship in Management (In the business skills sector), an EDI Level 3 NVQ certificate in Management and I am about to start a Level 5 Diploma in Health & Social Care. In 2023, I was awarded MHA’s Leader of the Year Award and we won MHA's Team of the Year in 2024.


I love working at Stratton House and supporting the individuals we care for to live later life well together and treat each other as family.

Emma

Emma Richer

Job Title: Deputy Home Manager Joined: 2017

I began my journey at Stratton House in 2017 as a Night Care Assistant and took the opportunity to develop my skills and knowledge by completing both the NVQ Level 2 in Health and Social Care and Apprenticeship Level 3 Health and Social Care Adult Lead. I was then promoted to Senior Care Assistant for two years before taking the role of Deputy Manager in 2022.


It really is an honour to be part of the Stratton House Team. Our values of Nurture, Respect and Inspire are demonstrated on a daily basis by our amazing team.

Amy

Amy Jacobs

Job Title: Senior Care Assistant Joined: 2020

I am one of the Senior Care Team at Stratton House and started working at Stratton House in 2020 as a Night Care Assistant working my way to my current role. Prior to this, I worked for two years as a care assistant in-home care based in Scotland. During my time at Stratton House, I was given the opportunity to complete a Level 3 Diploma in Health and Social Care.


I love the warm, family-like atmosphere at Stratton House. There is a genuine sense of camaraderie amongst residents and staff which makes coming to work really enjoyable!

Louise

Louise Gascoigne

Job Title: Activities Coordinator Joined: 2024

Before joining MHA, I worked as an Assistant Wellbeing Co-ordinator for 8 months at another care home for people with dementia and nursing needs.


I went to The European School in Brussels and had a Baccalaureate (similar to A levels), and afterwards, I did a bachelor’s degree (BA) in Media Studies with Languages from the University of East Anglia. My background is in organising events and tours around the world.


I enjoy interacting with the residents at Stratton House the most, and I feel the team at Stratton House is supportive and works well together as a team.

Julie

Julie Sheppard

Job Title: Domestic Assistant Joined: 2017

I joined Stratton House in 2017 as a Domestic and Laundry Assistant and previously worked in other care homes for six years.


I love working at Stratton House because of the incredible team I get to work with and the wonderful appreciating residents we look after. Being part of a brilliant team is what makes my work so fulfilling and rewarding.

Aniz

Aniz Damani

Job Title: Maintenance Joined: 2016

Working at our care home is truly rewarding. The building is a beautiful, listed landmark with stunning grounds that I have the pleasure of looking after as the maintenance person. I love that I can bring my own vision to the garden and handle repairs within, making decisions independently and taking pride in the result.


Being part of Stratton House's history since 2016, and serving the community charitably, makes my role even more meaningful.

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