Stratton House

16 Park Lane, Bath BA1 2XH
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9.8 70 Reviews
  • Stratton House, Bath
Stratton House in Bath is an award-winning residential care home in a stunning Grade II listed building, opposite Royal Victoria Park in central Bath. Part of the charity MHA, Stratton House is beautifully decorated with spacious and serene gardens. Residents are supported 24/7 by a dedicated and enthusiastic care team and enjoy full and meaningful activities that includes talks from local museums, visits from local schools and live entertainment.
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Care Provided by Stratton House

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1475 – £1778
The price(s) shown are provided by the care home. Contact Stratton House for full pricing details and T&Cs.

Contact Stratton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Stratton House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Emma Richer (Home Manager (interim))

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Stratton House Reviews (70)

9.8

Stratton House has a Review Score of 9.8 (9.833) out of 10, based on 20 reviews in the last 2 years.
Over all time Stratton House has 70 reviews.

Overall Experience
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Date Published
  • 70
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Reviewer Connection to Stratton House
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Total of 70, showing 61-70
Review from Heather M (Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to have decided to come to this home for the rest of my life. At the age of 94, no longer could I cope at home. The staff are patient, kind and cheerful. The activities are interesting and variable and the atmosphere is uplifting.
Reply from Steve Hill, Home Manager at Stratton HouseThank you for your review. I’m pleased to read that you have chosen Stratton House to live your remaining life; it’s good to read that the staff are patient, kind and cheerful and the home is uplifting. I will ensure that your comments are shared with the staff where positive feedback is always appreciated.
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Review from R P (Resident) assisted by family/friend published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am happy with the quality and service at Stratton House. However, I find that there is a lack of consistency in areas such as food, care and support and management. Unfortunately, it is often the shortcomings that are remembered rather than the more positive experiences. That said, on balance,
the home is good in almost all respects.
Reply from Karen Stephens, Area Support Manager at Stratton HouseThank you for your recent review on Stratton House. It’s good to read that you are happy with the quality and service and that overall the home is good. I will be asking the Manager to contact you to discuss the lack of consistencies and support.
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Review from Maureen H (Resident) assisted by family/friend published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Over the past few months things in the home have settled, with more inclusion from residents, having a say in menu's and going out on trips, the activities are fantastic with a wide range of activities and volunteers to help.
The home is always spotless and the staff can't do enough for you.
Reply from Steve Hill, Home Manager at Stratton HouseThank you for taking the time to send in your positive comments. It was so pleasing to see that you are able to rate so many aspects of the service at Stratton House as excellent and that as a resident you would be likely to recommend this home to others.
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Review from Marina B (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We feel very lucky to finally find a care home who really care. Great care and attention to details such as welcome flowers, celebrating different nationalities, music, involvement with the outside world and bringing this into the lives of resident no longer able to mobilise. The activity organiser
is an enormous asset to this home. Everything is thoughtfully considered. Food is sometimes hit and miss, depending on the chef on duty. Day staff are all 100% lovely - but agency staff at night time are sometimes disappointing and not enough "care" is offered on early waking.
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Review from Andy C (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has now resided in Stratton House for more than two years and is both happy and comfortable in her surroundings. She is and always has been an easy going person who gets on well with others and she is popular with both fellow residents and staff alike. She has had a number of health issues in recent
months and the staff have been admirable and unwavering in their attentiveness, subsequently, we would have no hesitation in recommending Stratton House to others.
Reply from Steve Hill, Home Manager at Stratton HouseThank you for taking the time to pass on your feedback. We were delighted to know that you feel assured that the care and support your Mother is receiving is admirable and you feel confident to recommend our service.
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Review from M E (Resident) assisted by family/friend published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, clean and helpful.
Food is good and rooms comfortable.
Pleasant gardens.
Very secure, doors to entrance locked at all times.
Reply from Steve Hill, Home Manager at Stratton HouseIt was delightful to see your positive comments regarding the care and service you are receiving at Stratton House. We know how important it is to feel safe in what is now your home so we are pleased to see that you feel secure in our care.
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Review from A C (Son of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy with all aspects of her stay here. The room is good and comfortable. The staff are excellent and the choice of meals suits her very well. Overall I feel she is well looked after and she seems to be fitting in very well with all the other residents.
Reply from Steve Hill, Home Manager at Stratton HouseThank you for taking the time to send in your positive feedback regarding the experience of your Mother at Stratton House. We were very pleased to see that you would recommend the home.
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Review from William K (Son of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed by the staff at this care home. There is a pleasant friendly atmosphere which has helped my mother to settle in and be happy since her arrival in mid-October. I and my family are grateful to all concerned for making her feel at ease.
Reply from Steve Hill, Home Manager at Stratton HouseThank you for taking the time to pass on your feedback regarding our service at Stratton House. It was so pleasing to see that you and your Mother have found her first few months at the Home so positive.
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Review from Jennifer R (Daughter of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in the home for 2 nights so unable to assess home. Staff were extremely helpful in arranging for mums assessment and respite care. Very grateful.
Reply from Steve Hill, Home Manager at Stratton HouseThank for your kind comments. It is so pleasing to see that your initial experience in the brief time your Mother has been at the home has been a positive one.
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Review from Tim (Son of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in this home for 10 years. I visit each week and I cannot speak too highly of the care and love shown to mum. I recommend this home very highly.
Reply from Steve Hill, Home Manager at Stratton HouseThank you for your kind and positive comments. It is so pleasing to know that for someone who has been in Stratton House for for such a long time, and been a part of the home life, that the staff team have continued to provide such a good service. We will ensure that the team are made aware of your feedback.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Stratton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Stratton House is calculated as follows: ( (196 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 233 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stratton House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Emma

Emma Richer

Job Title: Home Manager Joined: 2017

I began my journey at Stratton House in 2017 as a Night Care Assistant and took the opportunity to develop my skills and knowledge by completing both the NVQ Level 2 in Health and Social Care and Apprenticeship Level 3 Health and Social Care Adult Lead. I was then promoted to Senior Care Assistant for two years before taking the role of Deputy Manager in 2022 and Home Manager (interim) in 2026.


It really is an honour to be part of the Stratton House Team. Our values of Nurture, Respect and Inspire are demonstrated on a daily basis by our amazing team.

Louise

Louise Gascoigne

Job Title: Activities Coordinator Joined: 2024

Before joining MHA, I worked as an Assistant Wellbeing Co-ordinator for 8 months at another care home for people with dementia and nursing needs.


I went to The European School in Brussels and had a Baccalaureate (similar to A levels), and afterwards, I did a bachelor’s degree (BA) in Media Studies with Languages from the University of East Anglia. My background is in organising events and tours around the world.


I enjoy interacting with the residents at Stratton House the most, and I feel the team at Stratton House is supportive and works well together as a team.

Julie

Julie Sheppard

Job Title: Domestic Assistant Joined: 2017

I joined Stratton House in 2017 as a Domestic and Laundry Assistant and previously worked in other care homes for six years.


I love working at Stratton House because of the incredible team I get to work with and the wonderful appreciating residents we look after. Being part of a brilliant team is what makes my work so fulfilling and rewarding.

Aniz

Aniz Damani

Job Title: Maintenance Joined: 2016

Working at our care home is truly rewarding. The building is a beautiful, listed landmark with stunning grounds that I have the pleasure of looking after as the maintenance person. I love that I can bring my own vision to the garden and handle repairs within, making decisions independently and taking pride in the result.


Being part of Stratton House's history since 2016, and serving the community charitably, makes my role even more meaningful.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stratton House to verify any information. View our terms and conditions. Stratton House has an Enhanced Service - more info.