Hengrove Lodge

29 Petherton Road, Hengrove, Bristol BS14 9BX
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9.6 7 Reviews
  • Hengrove Lodge, Bristol
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Care Provided by Hengrove Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 15 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

Starting from £1,400 per week based on care needs and room availability.

These prices are only a guideline, please contact Hengrove Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Gabriella Duval (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (0)

Visiting

  • Hengrove Lodge welcomes all visitors, tea and coffee is provided and seating in the garden on nice days.


    Visitors are asked to sign in and out and encouraged to rate the visit.

Parking

  • Parking is available on site or on the road just outside the home.

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Hengrove Lodge Reviews (7)

9.6

Hengrove Lodge has a Review Score of 9.6 (9.617) out of 10, based on 7 reviews in the last 2 years.
Over all time Hengrove Lodge has 7 reviews.

Overall Experience
  • 7
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Date Published
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Reviewer Connection to Hengrove Lodge
  • 3
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Total of 7, showing 1-7
Review from M M (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has lived at Hengrove lodge for the past few years.
I always find the staff welcoming and friendly, they are approachable and answer any queries I may have promptly.
The daily entertainment for the residents has improved greatly in recent months and its lovely to see everyone participating
and having fun.
The staff respect my Mum and care for her complex needs to a high standard.
I would thoroughly recommend this care home.
Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you so much for your kind words. It truly means a lot to know that our care and attention made a difference for your mum. We always strive to provide the best possible support and comfort for…read more
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Review from Bridget P (Friend of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both family and friends know that mum, nanny and friend is being looked after well and most importantly is happy. We met the new manager when my friend was in respite at another care home, when family were on holiday. We know that this lady helped so much in settling my friend in, to what was a very
stressful time for her and she is now manager at Hengrove Lodge, which we were all delighted about. She can always put a smile on the residents faces. The whole ethos has changed with lots of activities, music and even days out to the coast. On my last visit a few days ago, there was karaoke, singing and even dancing, with other residents playing skittles in the other room. I have been there at lunch time and the food looked delicious. The family have been able to make my friends room like a home from home, with her favourite colours - lots of photographs and things she loves. Thank you all for caring for her.
Reply from Gabriella Duval, Manager at Hengrove Lodge
We sincerely appreciate your thoughtful message. Knowing that your loved one is happy and well cared for in our home brings us great joy. Our team takes pride in providing both exceptional care,…read more
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Review from Tracey B (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hengrove lodge is a warm and friendly environment. The staff and management clearly really care about the residents. The level of care is second to none with lovely activities daily.
I am so happy and feel confident that my mum is receiving the best care.
The whole team are really engaging and easy
to talk to. They feel very much like family.
Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you for your lovely feedback. We appreciate the comments and are lucky enough to have the best team who enjoy their jobs and are dedicated to the people we see and care for.
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Review from L R (Niece of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hengrove Lodge provide excellent care. My relative has been a resident for 2 years and has flourished since moving in. The change in her is remarkable, she is always smiling and mixing with staff and residents. There are always activities going on whether it be trips out, outside acts/singers or
just the staff getting the residents involved in cake making, colouring in etc. when you visit there is always a happy environment. As a family it has been a relief to know that she is being looked after.
Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you for your lovely feedback. We love having a busy and friendly environment.
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Review from D B (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since April and has settled in better than thought she would. I'm really impressed with the care and compassion that the staff provide. It's a relief to know that when I leave after visiting her she will be well cared for.
Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you so much. We love having her with us and we are glad that you feel she is safe.
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Review from J R (Niece of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since April of this year the atmosphere has been great the residents always seem to be doing something and seem very happy
Communication is so much better then it was and very much appreciated my uncle seems more happier then he was
it's never to much trouble for management to help with forms
and support about care and information
as a family we are very grateful to hengrove lodge for the amazing work that they do it has been a comfort to the family thank you so much for all that you do
Reply from Gabriella Duval, Manager at Hengrove Lodge
We appreciate your positive review and strive to maintain the upbeat and busy atmosphere we love providing. Thank you.
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Review from Matthew A (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family cannot thank the team at Hengrove Lodge enough for the incredible care they provide for Mum. From the moment she arrived, the staff have been so friendly, warm, and attentive. They genuinely go above and beyond to ensure she's comfortable, happy, and well cared for.
Knowing Mum is in such
safe hands, it's been such a weight off our minds. The staff treat her with so much kindness and respect, and it's clear they truly care about each resident. The activities they organise are fantastic, keeping Mum engaged and giving her so much to look forward to each day.
A real highlight for us was the Christmas party, where families were invited to join the celebrations. It was such a special event and a wonderful way to bring everyone together, it really showed the thought and effort the team puts into creating a family-like atmosphere.
We are so grateful to Hengrove Lodge for the amazing work they do, it's brought so much comfort to our family. Thank you all for everything!
Reply from KARIN BROWNLIE, Registered Manager at Hengrove Lodge
Thank you so much for your kind and heartfelt review. We are truly honoured to be able to care for your mum and to provide her with the support and attention she deserves. It's wonderful to hear that…read more
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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Hengrove Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Hengrove Lodge is calculated as follows: ( (77 Excellents x 5) + (7 Goods x 4) ) ÷ 84 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Hengrove Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hengrove Lodge

What types of Care is Hengrove Lodge registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hengrove Lodge have?

There are 15 Single Rooms.

What are the Facilities & Services at Hengrove Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hengrove Lodge to the centre of Bristol?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hengrove Lodge to verify any information. View our terms and conditions. Hengrove Lodge has an Basic Service - more info.