Care Provided by Hengrove Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 15 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Starting from £1,400 per week based on care needs and room availability.
The price(s) shown are provided by the care home. Contact Hengrove Lodge for full pricing details and T&Cs.
Contact Hengrove Lodge to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- AbleCare Homes Ltd
- Private Owned
Person in charge
- Gabriella Duval (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (15)
Visiting
- Hengrove Lodge welcomes all visitors, tea and coffee is provided and seating in the garden on nice days. Visitors are asked to sign in and out and encouraged to rate the visit.
Parking
- Parking is available on site or on the road just outside the home.
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Hengrove Lodge Reviews (8)
9.6
Hengrove Lodge has a Review Score of 9.6 (9.577) out of 10, based on 8 reviews in the last 2 years.
Over all time Hengrove Lodge has 8 reviews.
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Overall Experience
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Review from Julie P (Daughter of Resident) published on 21 April 2026 Submitted via Website•
Overall Experience
Great place . Staff are excellent. They are vey
Caring and look after all the residents very well . They are kind and very helpful. They also do lots of activities with all the residents. And they all love it .
↩Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you for your lovely feedback, we really appreciate it.
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Review from M M (Daughter of Resident) published on 15 October 2025 Submitted via Website•
Overall Experience
My Mum has lived at Hengrove lodge for the past few years.
I always find the staff welcoming and friendly, they are approachable and answer any queries I may have promptly.
The daily entertainment for the residents has improved greatly in recent months and its lovely to see everyone participating and having fun.
The staff respect my Mum and care for her complex needs to a high standard.
I always find the staff welcoming and friendly, they are approachable and answer any queries I may have promptly.
The daily entertainment for the residents has improved greatly in recent months and its lovely to see everyone participating and having fun.
The staff respect my Mum and care for her complex needs to a high standard.
I would thoroughly recommend this care home.
↩Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you so much for your kind words. It truly means a lot to know that our care and attention made a difference for your mum. We always strive to provide the best possible support and comfort for our residents, and its wonderful to hear that our efforts are appreciated.
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Review from Bridget P (Friend of Resident) published on 15 October 2025 Submitted via Website•
Overall Experience
Both family and friends know that mum, nanny and friend is being looked after well and most importantly is happy. We met the new manager when my friend was in respite at another care home, when family were on holiday. We know that this lady helped so much in settling my friend in, to what was a very stressful time for her and she is now manager at Hengrove Lodge, which we were all delighted about. She can always put a smile on the residents faces. The whole ethos has changed with lots of activities, music and even days out to the coast. On my last visit a few days ago, there was karaoke, singing and even dancing, with other residents playing skittles in the other room. I have been there at lunch time and the food looked delicious. The family have been able to make my friends room like a home from home, with her favourite colours - lots of photographs and things she loves. Thank you all for caring for her.
↩Reply from Gabriella Duval, Manager at Hengrove Lodge
We sincerely appreciate your thoughtful message. Knowing that your loved one is happy and well cared for in our home brings us great joy. Our team takes pride in providing both exceptional care, delicious meals and a nurturing home environment, and your gratitude means so much to all of us.
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Review from Tracey B (Daughter of Resident) published on 3 October 2025 Submitted via Website•
Overall Experience
Hengrove lodge is a warm and friendly environment. The staff and management clearly really care about the residents. The level of care is second to none with lovely activities daily.
I am so happy and feel confident that my mum is receiving the best care.
I am so happy and feel confident that my mum is receiving the best care.
The whole team are really engaging and easy to talk to. They feel very much like family.
↩Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you for your lovely feedback. We appreciate the comments and are lucky enough to have the best team who enjoy their jobs and are dedicated to the people we see and care for.
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Review from L R (Niece of Resident) published on 30 September 2025 Submitted via Website•
Overall Experience
Hengrove Lodge provide excellent care. My relative has been a resident for 2 years and has flourished since moving in. The change in her is remarkable, she is always smiling and mixing with staff and residents. There are always activities going on whether it be trips out, outside acts/singers or just the staff getting the residents involved in cake making, colouring in etc. when you visit there is always a happy environment. As a family it has been a relief to know that she is being looked after.
↩Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you for your lovely feedback. We love having a busy and friendly environment.
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Review from D B (Daughter of Resident) published on 8 August 2025 Submitted via Website•
Overall Experience
My mum has been a resident since April and has settled in better than thought she would. I'm really impressed with the care and compassion that the staff provide. It's a relief to know that when I leave after visiting her she will be well cared for.
↩Reply from Gabriella Duval, Manager at Hengrove Lodge
Thank you so much. We love having her with us and we are glad that you feel she is safe.
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Review from J R (Niece of Resident) published on 29 July 2025 Submitted via Website•
Overall Experience
Since April of this year the atmosphere has been great the residents always seem to be doing something and seem very happy
Communication is so much better then it was and very much appreciated my uncle seems more happier then he was
it's never to much trouble for management to help with forms and support about care and information
Communication is so much better then it was and very much appreciated my uncle seems more happier then he was
it's never to much trouble for management to help with forms and support about care and information
as a family we are very grateful to hengrove lodge for the amazing work that they do it has been a comfort to the family thank you so much for all that you do
↩Reply from Gabriella Duval, Manager at Hengrove Lodge
We appreciate your positive review and strive to maintain the upbeat and busy atmosphere we love providing. Thank you.
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Review from Matthew A (Son of Resident) published on 22 January 2025 Submitted via Website•
Overall Experience
Our family cannot thank the team at Hengrove Lodge enough for the incredible care they provide for Mum. From the moment she arrived, the staff have been so friendly, warm, and attentive. They genuinely go above and beyond to ensure she's comfortable, happy, and well cared for.
Knowing Mum is in such safe hands, it's been such a weight off our minds. The staff treat her with so much kindness and respect, and it's clear they truly care about each resident. The activities they organise are fantastic, keeping Mum engaged and giving her so much to look forward to each day.
A real highlight for us was the Christmas party, where families were invited to join the celebrations. It was such a special event and a wonderful way to bring everyone together, it really showed the thought and effort the team puts into creating a family-like atmosphere.
Knowing Mum is in such safe hands, it's been such a weight off our minds. The staff treat her with so much kindness and respect, and it's clear they truly care about each resident. The activities they organise are fantastic, keeping Mum engaged and giving her so much to look forward to each day.
A real highlight for us was the Christmas party, where families were invited to join the celebrations. It was such a special event and a wonderful way to bring everyone together, it really showed the thought and effort the team puts into creating a family-like atmosphere.
We are so grateful to Hengrove Lodge for the amazing work they do, it's brought so much comfort to our family. Thank you all for everything!
↩Reply from KARIN BROWNLIE, Registered Manager at Hengrove Lodge
Thank you so much for your kind and heartfelt review. We are truly honoured to be able to care for your mum and to provide her with the support and attention she deserves. It's wonderful to hear that the care, activities, and special events like the Christmas party have brought so much joy and...
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 May 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about Hengrove Lodge
What types of Care is Hengrove Lodge registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hengrove Lodge have?
There are 15 Single Rooms.
What are the Facilities & Services at Hengrove Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hengrove Lodge to the centre of Bristol?
2.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hengrove Lodge to verify any information. View our terms and conditions. Hengrove Lodge has a Basic Service -more info.