The Hollies Care Centre

Drake Lane, Dursley GL11 5HA
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9.8 123 Reviews
  • The Hollies Care Centre, Dursley
The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The well-trained teams create a welcoming environment and deliver family-like care to all residents. The purpose-built home has 58 en-suite bedrooms. There are also two luxurious garden suites that offer even more space and privacy.

Each resident is assigned their own key caregiver who is personally responsible for ensuring that tailored care plans are met and maintained. The team aim to create a caring and supportive community for residents, families and friends.

The Hollies is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2250
  • Self-Funded Residential Dementia Care: from £2300
  • Self-Funded Nursing Care: from £2250
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £2250
  • RESPITE Self-Funded Residential Dementia Care: from £2300
  • RESPITE Self-Funded Nursing Care: from £2250
  • RESPITE Self-Funded Nursing Dementia Care: from £2250

These prices are only a guideline, please contact The Hollies Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jo Walters (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Last Refurbishment: 2018

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking

  • Plenty of parking and reserved space for visitors and disabled guests.

The Hollies Care Centre Reviews (123)

9.8

The Hollies Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 24 reviews in the last 2 years.
Over all time The Hollies Care Centre has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Hollies Care Centre
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Total of 123, showing 1-20
Review from Soraya G (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no negatives about The Hollies. Very kind and caring, easy to talk to, and they listen to what you have to say. Beautiful setting, excellent food, rooms and staff, especially the carers and nurses, are very caring, happy and do a wonderful job. Highly Recommend. 5 stars.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you so much for such a positive review. We really appreciate your kind comments and they will be passed on to the staff

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Review from Stefan C (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial meeting with The Hollies to discuss the needs and care for our mum, to her passing, I cannot praise the staff enough.
The level of care and understanding was outstanding, any issues, i.e. medical care etc., were explained on every occasion, all the staff were friendly and made time
to talk to you. We cannot give enough praise to The Hollies.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for such a positive review. It was an honour to have had the opportunity to care for your mum at this stage in her life. She was a lovely woman who is missed by us all. I will pass on your kind words to the staff as I know they will appreciate hearing them.

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Review from Richard U (Nephew of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nonagenarian uncle was admitted to The Hollies, two years ago. He is mentally and physically well for his age, but requires round the clock, 24/7 medical & nursing attention. In all functions of the care home the level of care & management have been amazing; the nursing staff give day in day out
cheerful, professional and consistent high standards of care. The decision making and service levels with various medical emergencies have been spot on. The management of the his residency and evolving care needs have been exceptional from day one. It is one of the very best Care Homes I have seen. A testament to what is possible by a group of professional carers. I fully recommend it.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you so much for your wonderful review. We are enjoying having your Uncle as part of our Hollies family and it truly is an honour to care for him at this stage in his life and we are so pleased that our efforts to provide a high level of care are being recognised so thank you :)

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Review from Julie T (Next of Kin) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hollies has a lovely feel. Nice facilities. Friendly staff. Excellent nursing and good activities. I have found communication good. Staff treat each resident as an individual & cater for their individual likes/dislikes etc.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review and kind words. We work hard to maintain an exceptional standard through all departments in the home to ensure that our residents receive the best possible care in every way :)

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Review from Martin L (Son of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the Hollies for about four months and if she had any complaints I would certainly hear about them, as we speak very regularly and she is not shy of giving her opinions. Altogether, I have been very impressed. Her room and the shared quarters are kept extremely clean; the
staff are kind and efficient; and there are all sorts of entertainments, including painting and craftwork, for her to get involved in - and regular concerts, which she loves. I could also mention a number of personal touches - which I won't as they are very much excessive to requirements. In short, she is enjoying her time there. Lucky mum. I hope I live somewhere similar when the time comes.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your kind words about our home. We strive to provide a 5 star service and it is wonderful to hear that our efforts have not gone unnoticed and that both you and your mum are so happy for her to be here with us :)

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Review from Annie D (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having your mother want to give up her beautiful home to go into a care home made me the saddest and helpless daughter to my mum and I felt I had let her down . Being disabled myself I was unable to care for her but I did try . After many months of crying feeling lonely it was her decision and hers
alone to go into a care home . We tried respite at another home but after visiting The Hollies my sister and I did not even tell her we had visited I prayed we could get her in there but felt helpless It was the manager and her social worker who arranged it . The administrator did all the paperwork and she was given a place she now calls home . There is nothing I can fault at The Hollies and to see her smile again and her fitness levels are so much better . To sum up the 5star care home My mother now calls her home is such a relief to me . I love the staff like family and thank them for all they do for her . So so grateful all xxxxx.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you so much for your review. We so enjoy having your mum here with us and she has become such a huge part of our Hollies family. She often makes us laugh and has built solid friendships with many of the residents. We are so pleased that both you and your mother are so happy with your decision for her to join us :)

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Review from Jesse Rene C (Son of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very nice care home where my mother has been well looked after for over a year now. She suffers from Dementia and is also unable to walk following an accident where she shattered her femur.
The staff are all very efficient and friendly and the facilities are second to none. The place does
not smell of urine which afflicts many other care homes.
Recommended
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you so much for your review. I will pass your kind comments on to our staff :)

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Review from Lynda K (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living here for 4 months,the room's are excellent,the staff are wonderful. She is very happy there,she gets involved with many activities,living abroad it is good to know she is taken care of by great staff.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your your kind words.We are so pleased to hear that your mum is so happy here with us.

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Review from S A (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident for a few weeks now. They have done nothing but show her care and kindness. They have made sure that she has settled and also shown me so much support. It is a big thing in one's life to give up your home but at 97 years young she is ready. Mum has a lovely room with her
own bathroom. Mum looks like a different person. Mum is treated with dignity and respect. She has company all day and is involved with the activities that happen every day. She also feels safe and secure. The nutrition is second to none. Mum is so happy and very well cared for. I cannot thank the manager and her staff for all they have done and are continuing to do for Mum and for us.
Reply from Sadie Lynn, Administrator at The Hollies Care Centre

Thank you so much for such a lovely review. We are thoroughly enjoying having your mum with us. She is a strong character who often makes me laugh and is a very well liked resident in the home. We are only too happy to hear that she is enjoying her time with us.

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Review from Robert B (Mother of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a superb Xmas lunch with my wife and mother (who's 93) at The Hollies, Dursley. What a fabulous presentation! The food was spot on. The staff were so so happy for the whole 2 hours. It was 5 star. Mum thoroughly enjoyed it.
Reply from Chloe Ebbs, Admissions co-ordinator at The Hollies Care Centre

Thank you for your lovely comments and the Christmas/New Year period was such a special ending to 2024! We are happy that you were satisfied with what was provided and we hope to continue to serve a joyful experience in 2025.

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Review from Suzanne P (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to the Hollies for palliative care in August 2024. The staff who looked after my mum in the final month of her life were outstanding. Every single member of staff went out of their way to look after her and make her feel welcome and safe. The care staff are amazing and even travelled long
distances to obtain the medication my mum needed. Mum was in a beautiful room, with a deck outside for her to enjoy the fresh air. The room was spacious and beautifully decorated in very calming colours. Initially she was able to enjoy the many activities and a trip off-site before she became too poorly to participate. She really appreciated that she could still take part in life.
I would have no hesitation in recommending The Hollies and will always be grateful for the peace of mind the staff gave whilst Mum was there. Thank you.
Reply from Sadie Lynn, -Administrator at The Hollies Care Centre

Thank you so much for your lovely words about The Hollies. It really was an honour to have your mum here with us during those last few weeks and I know that the staff will appreciate your kind words.

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Review from Rob P (Son of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother sadly had an unexpected hospital stay and terminal diagnosis. Unable to return home, The Hollies was an easy choice to make; an incredibly positive, professional and technically competent organisation with high standards. Nursing staff traveled to Merseyside, to assess her specific needs and
personal preferences, before coordinating a transfer. It was a huge relief to have this support. Care was dignified and professional. Staff went 'over and above' all expectations to make her comfortable and supported (and they provided fun!). Genuinely caring people, who do a tough and difficult job. The facility is high quality and a very pleasant environment with an excellent range of activities. Gardens are tranquil with a variety of birds and wildlife. As a family, we visited daily and felt very comfortable. Always welcome, nothing was too much to ask. With their help, we had 5 months of quality time and are forever grateful to The Hollies. I can recommend them highly - they were superb.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you so much for such a wonderful review. It really was an honour to have been able to support your mother during her time with us. I know many members of staff miss her and will remember her fondly. We are always striving to ensure that our residents receive the best care possible so it is encouraging that our hard work hasn't gone unnoticed. I will be sure to pass your kind comments on to our staff.

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Review from Diana Y (Respite Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I booked into The Hollies after an operation on my right hand. I was told I would not be able to use it for at least a week and as I live on my own it seemed possible to book in for a week 'holiday' at The Hollies. It was definitely the right thing to do. I was very well looked after, in spite of being
a very private and capable person I never felt patronised. Nurses performed their tasks efficiently and patiently. The food was always scrumptious. So I went home feeling much refreshed and able to carry on with life as before. In the past I ran my own nursing home and therefore realised the difficulties that had to be overcome to run a home so efficiently. If I could afford it I would have no worries about going to The Hollies again maybe for a longer time or even permanently if it becomes impossible to live on my own.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for such a lovely review. We are so pleased to hear that you had such a positive experience with us here at The Hollies. We work very hard to ensure that all of our residents receive the best possible care. We wish you all the best as you continue with your recovery and we hope that you will give us a call should we be able to help in the future.

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Review from Donald S (Husband of Resident) assisted by family/friend published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received excellent, compassionate and dignified care. The Hollies also looked after the family with care and respect. My wife was there for a short time but we are grateful for the support and care we received.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review. We are so pleased that we were able to help your wife and family at what was a difficult time for you all. I will pass your kind words on to our staff.

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Review from G M (Son of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial enquiry and throughout her 5-month stay the care and attention she received from the Hollies Team was first class. All the staff were knowledgeable, helpful and friendly. The overall care my mother received was excellent
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review. It was a pleasure to care for your mother in the last few months of her life. She was a lovely woman and is missed here at The Hollies.

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Review from J M (Respite Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hollies is set in a beautiful location, with various buildings and apartments to suit the needs of those it serves. I was very impressed with the high standard of decoration and cleanliness and felt as if I were staying in a luxurious hotel with stunning grounds and view. But this would be nothing
without the excellent nursing and caring staff who are second to none. I can't praise them enough. I would be very happy to come here again should the need arise. Every person who lives here is treated with dignity and respect and the atmosphere is one of family. It is friendly and a happy place to be in - just right for any who need the special care that is needed after an operation and aids in recovery in every way, as you rest and receive their tender, love and care.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you so much for your lovely review. I will pass on your kind comments on to our staff. It was a joy to have you here with us while you recovered from your operation. We hope that you are settling well at home after your stay with us and wish you all the best for the future.

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Review from Sharon C (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to Dad for the last months of his life was outstanding. Every member of the team contributed to his well-being and comfort. Everyone knew his name. I was so impressed with the whole ethos of The Hollies. The kindness and support our family experienced was above and beyond. The registered
manager and the head of clinical care were awesome from the beginning. The rooms are spacious and some with decking too. All are ensuite. Freshly painted for arrival. The nursing care given was exceptional. Special thanks to you all.
Reply from Sadie Lynn, -Administrator at The Hollies Care Centre

Thank you for your wonderful review. I will pass your comments on to our staff. It was an honour to have been able to care for your dad in those last months and get to know you all as a family.

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Review from Clare A (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was looking into respite care for post-op recovery and found The Hollies. She was really impressed with the staff, in particular their medical knowledge and attention to detail. Mum only intended to stay for a few weeks, but sadly received a terminal diagnosis, so her stay at The Hollies became
permanent. We had many chats about Mum potentially moving back home, but she was adamant about staying at The Hollies as she felt so comfortable there. I was particularly impressed by the continuity of care; all the staff got to know my mum very well and she really enjoyed chatting with them every day. For me that was so reassuring, as I knew that Mum was seeing the same faces every day and every staff member was up to date with regards to her care plan/medication etc. After every visit, I left knowing that my Mum was in very safe hands. I felt very supported during my mum's last few days and I was able to stay in the neighbouring room which meant I was there for the precious final few hours.
Reply from Chloe Ebbs, Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review and I have passed this on to our staff as your kind comments have touched all of our hearts. Your mother is missed dearly by all departments of The Hollies. She made such a huge positive impression on us all and we are pleased to know that she was happy with the standards of care we provided. We are also satisfied to know that the treatment you received made you feel supported and comfortable with having The Hollies look after her. We hope you are doing well and once again, thank you for the lovely comments.

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Review from S S (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad moved into The Hollies in December 2020 and lived there for just over 2 and 3 years respectively. The care they were given was exceptional - the staff showed them enormous kindness and respect, and we felt wonderfully supported as a family. Nothing was too much trouble, and when Mum died,
Dad was looked after with love and compassion which helped him cope at a really difficult time. We know that moving them to The Hollies was the best decision we could have made - they couldn't have asked for better care.
Reply from Sadie Lynn, -Administrator at The Hollies Care Centre

Thank you so much for your review. We so enjoyed having your parents here with us at The Hollies and it was a real privilege to get to know them both. I will pass on your lovely kind words to our staff.

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Review from S M (Friend of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A very distressing visit. Advised that 2 hourly medication for pain relief arrived after 6 hours. Missing meals arriving very late. Bed made at 3.30 pm on the day I visited at my request. Very sad lack of care, depending on staff who understand somebody's 'state' when suffering from severe pain.
Reply from Sadie Lynn, Administrator at The Hollies Care Centre

I am sorry that you have these thoughts about The Hollies. I am not aware of any complaints of this nature being made. We have always had close contact with this resident's immediate family and Next Of Kin and have had great thanks and appreciation for the care received.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Hollies Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for The Hollies Care Centre is calculated as follows: ( (241 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 281 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hollies Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 25 Aug 2025

We have a number of beautiful ensuite bedrooms and luxury spacious suites available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.

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Awards / Recognitions (101)

Meet the Team (1)

Jo

Jo Walters

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

Frequently Asked Questions about The Hollies Care Centre

What types of Care is The Hollies Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hollies Care Centre have?

There are 54 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Hollies Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hollies Care Centre to the centre of Dursley?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

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