Search...

The Hollies

Drake Lane, Dursley, Gloucestershire GL11 5HA
Care UK Logo
Jobs
The Hollies logo
The staff are all very efficient and friendly and the facilities are second to noneJesse Rene C(Son of Resident/Service User)
The Hollies, Dursley
The Hollies, Dursley
The Hollies, Dursley

The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The well-trained teams create a welcoming environment and deliver family-like care to all residents. The purpose-built home has 58 en-suite bedrooms. There are also...  

Care Provided by The Hollies

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,250From £2,250
Residential Dementia CareFrom £2,250From £2,531
Nursing CareFrom £2,504From £2,817
Nursing Dementia CareFrom £2,504From £2,817
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks, and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle program
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Hollies to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Suzanne Tullet(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (53)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking

  • Plenty of parking and reserved space for visitors and disabled guests.

The Hollies Reviews (128)

Submit a Review
9.4

The Hollies has a Review Score of 9.4 (9.435) out of 10, based on 16 reviews in the last 2 years. Over all time The Hollies has 128 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Hollies
Loading...
Showing 128 reviews matching selected criteria
Review from J A (Daughter of Resident) published on 6 July 2026 Submitted via Website
Overall Experience

My Mum needed an emergency 2 week stay following a hospital admission and discharge before returning home. The professionalism of all the staff I encountered during her stay is to be commended as well as the loving and genuine care and support she recieved while that The Hollies from all staff including the care and nursing team, well being coordinator and catering team.

Reply from Megan Alexander, Reviews Team at The Hollies

Hi J A (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At The Hollies Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from D A (Friend of Resident) published on 21 April 2026 Submitted via Website
Overall Experience
Just awful dreadful since care UK took over
Terrible management issues , lots of lovely loyal staff leaving from management before....
No care, all about the money ....

So very sad. ...don't Care UK!!!!

Reply from Samantha Debenham, Reviews Team at The Hollies
I would like to start by thanking you for taking the time to leave feedback regarding The Hollies.
At Care UK, we hold ourselves to high standards and I am sorry to read this was not your experience with the home.

We would like to speak with you regarding your concerns and have the opportunity to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Son of Resident) published on 17 March 2026 Submitted via Postal Card
Overall Experience

Excellent care staff, reception and management. Really helpful and went the extra mile to help. During my visit. Really appreciate the electric van for transport of wheelchair. Hollies is always clean and tidy - lovely! Care staff really kind/nice/supportive to my mum.

Reply from Virginia Peachey, Reviews Team at The Hollies

Thank you so much for your kind and thoughtful feedback. We're truly delighted to hear that you have had such a positive experience and taking the time to do a review for us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Sophie P (Daughter of Resident) published on 5 March 2026 Submitted via Website
Overall Experience
My father received excellent care during his respite stay. The staff were warm, professional and truly compassionate in the way they supported him.
They took the time to understand his needs and kept us informed, which gave our family reassurance and confidence.

I would highly recommend this respite service to anyone needing quality, respectful care for a loved one.

Reply from Virginia Peachey, Reviews Team at The Hollies

Thank you so much taking the time to leave us such a wonderful review. We're really glad that both you and your father have enjoyed the experience with us. Your feedback means a lot to us and look forward to seeing you again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 22 January 2026 Submitted via Website
Overall Experience

Mum has lived in The Hollies for 6 months. From the first reassuring nurse visit at her own home to her settling in with her own things around her we cannot fault the kind and cheerful caring she has received. The staff all appear to enjoy their jobs, the food is amazing and our whole family has felt very supported by the nurses and managers.

Reply from Virginia Peachey, Reviews Team at The Hollies

Thank you for your kind words. We are pleased that you feel very supported by the nurses and managers, and your positive comments about the foods and you have found the staff to be enjoying their jobs. Thank you for taking the time to review The Hollies.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin L (Son of Resident) published on 1 December 2025 Submitted via Website
Overall Experience
A very real fall-off in quality regarding communication since the Hollies was taken over by Care UK. Yes, I have received occasional emails informing me about life there - and they have been appreciated - but getting a positive response to an on-going problem with my mother's landline has proved impossible.
Over the past three weeks or so, I have emailed and/or phoned the care home regarding this matter on a number of occasions - and, although staff have been very pleasant on the phone, they have not returned my calls with an update, despite promising to do so.

Presently, I am at a loss. How long does it take to send an update to a concerned relative?

Reply from Samantha Debenham, Reviews Team at The Hollies

Thank you for sharing your thoughts regarding The Hollies. We are sorry if this has been your experience.

We understand the vital importance of clear and consistent communication in providing high quality care to all residents and their loved ones during their stay with us and this is something...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Soraya G (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card
Overall Experience

I have no negatives about The Hollies. Very kind and caring, easy to talk to, and they listen to what you have to say. Beautiful setting, excellent food, rooms and staff, especially the carers and nurses, are very caring, happy and do a wonderful job. Highly Recommend. 5 stars.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for such a positive review. We really appreciate your kind comments and they will be passed on to the staff

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stefan C (Son of Resident) published on 11 June 2025 Submitted via Postal Card
Overall Experience
From the initial meeting with The Hollies to discuss the needs and care for our mum, to her passing, I cannot praise the staff enough.

The level of care and understanding was outstanding, any issues, i.e. medical care etc., were explained on every occasion, all the staff were friendly and made time to talk to you. We cannot give enough praise to The Hollies.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for such a positive review. It was an honour to have had the opportunity to care for your mum at this stage in her life. She was a lovely woman who is missed by us all. I will pass on your kind words to the staff as I know they will appreciate hearing them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard U (Nephew of Resident) published on 8 May 2025 Submitted via Website
Overall Experience

My nonagenarian uncle was admitted to The Hollies, two years ago. He is mentally and physically well for his age, but requires round the clock, 24/7 medical & nursing attention. In all functions of the care home the level of care & management have been amazing; the nursing staff give day in day out cheerful, professional and consistent high standards of care. The decision making and service levels with various medical emergencies have been spot on. The management of the his residency and evolving care needs have been exceptional from day one. It is one of the very best Care Homes I have seen. A testament to what is possible by a group of professional carers. I fully recommend it.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for your wonderful review. We are enjoying having your Uncle as part of our Hollies family and it truly is an honour to care for him at this stage in his life and we are so pleased that our efforts to provide a high level of care are being recognised so thank you :)

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie T (Next of Kin) published on 1 May 2025 Submitted via Website
Overall Experience

The Hollies has a lovely feel. Nice facilities. Friendly staff. Excellent nursing and good activities. I have found communication good. Staff treat each resident as an individual & cater for their individual likes/dislikes etc.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for your review and kind words. We work hard to maintain an exceptional standard through all departments in the home to ensure that our residents receive the best possible care in every way :)

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Annie D (Daughter of Resident) published on 1 May 2025 Submitted via Website
Overall Experience

Having your mother want to give up her beautiful home to go into a care home made me the saddest and helpless daughter to my mum and I felt I had let her down . Being disabled myself I was unable to care for her but I did try . After many months of crying feeling lonely it was her decision and hers alone to go into a care home . We tried respite at another home but after visiting The Hollies my sister and I did not even tell her we had visited I prayed we could get her in there but felt helpless It was the manager and her social worker who arranged it . The administrator did all the paperwork and she was given a place she now calls home . There is nothing I can fault at The Hollies and to see her smile again and her fitness levels are so much better . To sum up the 5star care home My mother now calls her home is such a relief to me . I love the staff like family and thank them for all they do for her . So so grateful all xxxxx.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for your review. We so enjoy having your mum here with us and she has become such a huge part of our Hollies family. She often makes us laugh and has built solid friendships with many of the residents. We are so pleased that both you and your mother are so happy with your decision for her to join us :)

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jesse Rene C (Son of Resident) published on 1 May 2025 Submitted via Website
Overall Experience
This is a very nice care home where my mother has been well looked after for over a year now. She suffers from Dementia and is also unable to walk following an accident where she shattered her femur.
The staff are all very efficient and friendly and the facilities are second to none. The place does not smell of urine which afflicts many other care homes.

Recommended

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for your review. I will pass your kind comments on to our staff :)

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynda K (Daughter of Resident) published on 16 April 2025 Submitted via Website
Overall Experience

My mother has been living here for 4 months,the room's are excellent,the staff are wonderful. She is very happy there,she gets involved with many activities,living abroad it is good to know she is taken care of by great staff.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for your your kind words.We are so pleased to hear that your mum is so happy here with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S A (Daughter of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

Our mum has been a resident for a few weeks now. They have done nothing but show her care and kindness. They have made sure that she has settled and also shown me so much support. It is a big thing in one's life to give up your home but at 97 years young she is ready. Mum has a lovely room with her own bathroom. Mum looks like a different person. Mum is treated with dignity and respect. She has company all day and is involved with the activities that happen every day. She also feels safe and secure. The nutrition is second to none. Mum is so happy and very well cared for. I cannot thank the manager and her staff for all they have done and are continuing to do for Mum and for us.

Reply from Sadie Lynn, Administrator at The Hollies

Thank you so much for such a lovely review. We are thoroughly enjoying having your mum with us. She is a strong character who often makes me laugh and is a very well liked resident in the home. We are only too happy to hear that she is enjoying her time with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert B (Mother of Resident) published on 15 January 2025 Submitted via Website
Overall Experience

Had a superb Xmas lunch with my wife and mother (who's 93) at The Hollies, Dursley. What a fabulous presentation! The food was spot on. The staff were so so happy for the whole 2 hours. It was 5 star. Mum thoroughly enjoyed it.

Reply from Chloe Ebbs, Admissions co-ordinator at The Hollies

Thank you for your lovely comments and the Christmas/New Year period was such a special ending to 2024! We are happy that you were satisfied with what was provided and we hope to continue to serve a joyful experience in 2025.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne P (Daughter of Resident) published on 4 December 2024 Submitted via Website
Overall Experience
My mum came to the Hollies for palliative care in August 2024. The staff who looked after my mum in the final month of her life were outstanding. Every single member of staff went out of their way to look after her and make her feel welcome and safe. The care staff are amazing and even travelled long distances to obtain the medication my mum needed. Mum was in a beautiful room, with a deck outside for her to enjoy the fresh air. The room was spacious and beautifully decorated in very calming colours. Initially she was able to enjoy the many activities and a trip off-site before she became too poorly to participate. She really appreciated that she could still take part in life.

I would have no hesitation in recommending The Hollies and will always be grateful for the peace of mind the staff gave whilst Mum was there. Thank you.

Reply from Sadie Lynn, -Administrator at The Hollies

Thank you so much for your lovely words about The Hollies. It really was an honour to have your mum here with us during those last few weeks and I know that the staff will appreciate your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rob P (Son of Resident) published on 20 June 2024 Submitted via Website
Overall Experience

My mother sadly had an unexpected hospital stay and terminal diagnosis. Unable to return home, The Hollies was an easy choice to make; an incredibly positive, professional and technically competent organisation with high standards. Nursing staff traveled to Merseyside, to assess her specific needs and personal preferences, before coordinating a transfer. It was a huge relief to have this support. Care was dignified and professional. Staff went 'over and above' all expectations to make her comfortable and supported (and they provided fun!). Genuinely caring people, who do a tough and difficult job. The facility is high quality and a very pleasant environment with an excellent range of activities. Gardens are tranquil with a variety of birds and wildlife. As a family, we visited daily and felt very comfortable. Always welcome, nothing was too much to ask. With their help, we had 5 months of quality time and are forever grateful to The Hollies. I can recommend them highly - they were superb.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for such a wonderful review. It really was an honour to have been able to support your mother during her time with us. I know many members of staff miss her and will remember her fondly. We are always striving to ensure that our residents receive the best care possible so it is...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diana Y (Respite Resident) published on 7 June 2024 Submitted via Website
Overall Experience

I booked into The Hollies after an operation on my right hand. I was told I would not be able to use it for at least a week and as I live on my own it seemed possible to book in for a week 'holiday' at The Hollies. It was definitely the right thing to do. I was very well looked after, in spite of being a very private and capable person I never felt patronised. Nurses performed their tasks efficiently and patiently. The food was always scrumptious. So I went home feeling much refreshed and able to carry on with life as before. In the past I ran my own nursing home and therefore realised the difficulties that had to be overcome to run a home so efficiently. If I could afford it I would have no worries about going to The Hollies again maybe for a longer time or even permanently if it becomes impossible to live on my own.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for such a lovely review. We are so pleased to hear that you had such a positive experience with us here at The Hollies. We work very hard to ensure that all of our residents receive the best possible care. We wish you all the best as you continue with your recovery and we hope that you will give us a call should we be able to help in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donald S (Husband of Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

My wife received excellent, compassionate and dignified care. The Hollies also looked after the family with care and respect. My wife was there for a short time but we are grateful for the support and care we received.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for your review. We are so pleased that we were able to help your wife and family at what was a difficult time for you all. I will pass your kind words on to our staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from G M (Son of Resident) published on 23 May 2024 Submitted via Website
Overall Experience

From our initial enquiry and throughout her 5-month stay the care and attention she received from the Hollies Team was first class. All the staff were knowledgeable, helpful and friendly. The overall care my mother received was excellent

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for your review. It was a pleasure to care for your mother in the last few months of her life. She was a lovely woman and is missed here at The Hollies.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for The Hollies.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Hollies.

Meet the Team (1)

Suzanne Tullet
Suzanne TulletJob Title:Home Manager

Having previously led the team at Winchcombe Place, I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.

I started my working career after studying a Pharmacology degree, which led me to work in a community pharmacy, and after hearing all the wonderful things about Care UK, I wanted to try something new in my career, so I joined Care UK.

Previously at Care UK, I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home care to be a successful home manager. Within my role, I believe you need to be knowledgeable on a wide range of key areas, responsible, approachable, efficient and understanding, which has helped me develop a successful team.

Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.

Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hollies have?

There are 54 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Hollies to the centre of Dursley?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hollies to verify any information. View our terms and conditions. The Hollies has an Enhanced Service -more info.