The Hollies, Dursley, Gloucestershire
The Hollies, Dursley, Gloucestershire
The Hollies, Dursley, Gloucestershire

The Hollies at Littlecombe Park provides compassionate residential and nursing care for people with a range of care needs, with round the clock care offered by a team of dedicated and well trained staff.

The nursing home is set in a purpose built building holding the best in modern equipment and resources to meet the changing needs of its residents.

The small family lead company has a catering team responsible for the healthy and appetising daily menus created at the Hollies, which is served in the home's own restaurant.

Owner: Littlecombe Park Ltd

Person in charge: David Westerby (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Speech Impairment • Stroke • Visual Impairment

Admission Information: Subject to pre-admission assessment. Ages 50+.

Languages Spoken by Staff (other than English): Chinese - Cantonese, Malay, Romanian

Single Rooms: 49

Shared Rooms: 5

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £1065 – £1200 , Personal Care Shared (per person) £900 – £950 Nursing Care Single £1065 – £1200 , Nursing Care Shared (per person) £900 – £950 (These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the M5 leave the motorway and travel along the A38 (signposted Dursley). Continue to the to the B066 (signposted Dursley). At the first mini roundabout, turn right onto Kingshill Road (A4135). In the centre of Dursley, turn left into Long Street.
At the bottom of Long Street, follow the road around to the right and take the first left between the office building and cottage. Enter the driveway and proceed to the main building (400m).

Visiting:

Feel free to visit at any time, it is home for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking:

Plenty of parking and reserved space for visitors and disabled guests.

Latest Care Quality Commission* Report on The Hollies: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 The Hollies has a Review Score of 9.8 (9.775)

The Review Score of 9.8 (maximum of 10) for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for The Hollies in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.775 for The Hollies is calculated as follows: ( (228 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 285 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Hollies is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 20 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hollies?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Hollies

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mother had been in The Hollies for 4 years before she died last week. Her care, for the whole time, has been absolutely fantastic. None of her family or friends ever went in announced and we always found her comfortable and well cared for.

The staff developed a close relationship with my mum, sitting with her all night before she died. They made sure I was there too. Their professionalism and compassion gave my mum quality of both life and death.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Manager at The Hollies responded to this review on 07 Dec 2017:

Thank you for your kind words and review. We have shared the comments with the team who always gain great encouragement from such positive feedback.

My wife has been a resident at The Hollies Care Home for five to six years. I visit her daily. She came to The Hollies from November 2011 until January 2012 and from approximately May 2012 until now, November 2017.
The home has changed and caring, over the years, has become a great deal better.
My opinion is that The Hollies is a very good care home.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Peter Gardiner, Manager at The Hollies responded to this review on 23 Nov 2017:

Thank you for your kind words, these have been shared with the staff at The Hollies who will be encouraged by your review.

The Hollies provided love for my father at a time we desperately needed it. The staff were kind, caring, helpful and efficient. My family and I will always be grateful for their care.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Peter Gardiner, Manager at The Hollies responded to this review on 09 Nov 2017:

Thank you for your review. We always share the comments with the team who I know will be encouraged by your kind words.

My father was a resident at The Hollies for about three years until his death in September 2017. During his time there the care provided was excellent in all aspects. Every member of staff and the management team were involved and treated him with great dignity. As his needs became greater, he moved to a new section of The Hollies where the care was also excellent. During his final days the staff continued to provide very compassionate care. Following his death, he and us as a family were truly looked after. Several staff attended his funeral. I am deeply grateful to The Hollies.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Manager at The Hollies responded to this review on 24 Oct 2017:

Thank you for your kind words. We have shared your review with the staff at The Hollies who will be encouraged by your comments.

Following a spell in hospital in 2014 my father asked my wife and I to find him a care home. We visited six homes in our area unannounced and following these visits we chose The Hollies, Drake Lane, Dursley, Gloucestershire. We chose The Hollies as it provides end of life care when the time came.
I cannot fault the care and attention that was given to my father, both in life and death. He was happy and contented in their care. When death finally came he was treated with care and dignity.
Our family cannot thank The Hollies and their staff enough for their care of my father.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After viewing 6 care homes in our area unannounced, we chose The Hollies for Dad due to their care and support for us even though we had not made an appt. Dad was of poor health when he arrived due to a spate of hospital admissions and we thought he would only be with us for 6 months, but the excellent care, compassion and understanding during his stay and the dignity and care at end of life, dad was with them for 3 years. We cannot thank The Hollies and their staff enough for all they did to make his stay like he was at HOME.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Manager at The Hollies responded to this review on 02 Oct 2017:

Thank you for your comments which we have shared with the staff. It is always gratifying to hear such positive comments and we gain great encouragement from your review.

Our mum came here in May 2017. She is very head strong and very difficult. As a family, we are very happy with her care that she is receiving and couldn't imagine her going to any other home. The Hollies is very very friendly with the most helpful staff. We definitely would recommend this to any other family. Brilliant.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 93-year-old mum was in The Hollies for only 5 months. During that time she received excellent care. Her room was large and bright and she loved it. She enjoyed the activities and liked being able to choose whatever she would like to eat even if it wasn't on the menu. Sadly she passed peacefully away on 19th August. The team were so caring. They regularly made sure she was comfortable and called me from the room I had been given overnight when her condition worsened. When she passed away the members of the team dressed her in her favourite clothes and she looked so serene. they surrounded her with her nicest photos and ornaments.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, General Manager at The Hollies responded to this review on 04 Sep 2017:

Thank you for your kind words. A copy of these has been shared with the team at The Hollies who will gain great encouragement from your review.

My mum has received extremely high standard of care over the last 2 and a half years. There is always a happy atmosphere and very friendly staff. I have peace of mind knowing my mum is safe and so well cared for in this lovely home.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, General Manager at The Hollies responded to this review on 30 Aug 2017:

Thank you for your kind words, a copy of which has been shared with the team at The Hollies who will be encouraged by your comments.

My grandad has been a resident here for a few years now and has dementia and mobility problems. We have found the care my grandad receives to be excellent. The staff genuinely care on a personal level. They are very mindful of individual needs and treat my grandad with respect and affection. He is very happy and relaxed in the home and the staff respond very well to changes in care, eg. dietary requirements and medication, and we are very happy that he is receiving relevant care. The staff are very in tune with their residents and pick up on any signs of illness very quickly and respond accordingly. The home itself has a comfortable feel, like your own home and the food standards are very high.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, General Manager at The Hollies responded to this review on 21 Aug 2017:

Thank you for your kind words which we have shared with the team at the Hollies, they take great encouragement from such positive comments.

Overall the standard of care is very good and staff are very friendly and caring. Carers were understanding of my mother's needs and supported her appropriately. The management responds well to any concerns, investigates them promptly and puts corrective measures in place as appropriate.

Mum was very content at The Hollies and after settling started to refer to it as "home". She became very fond of many staff members and took an interest in them and their families. Staff brought in their new babies, young children and dogs to visit her. Staff were very good humoured. Mum often enjoyed a laugh with them.

There is a full, well-designed activities programme which usually has something each week that can be accessed by residents with more complex needs. My mother's condition meant that she could not participate in many activities but we were allowed the use of The Hollies wheelchair car which meant that I could take her out for short trips and lunches.

How likely would you be to recommend The Hollies? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Peter Gardiner, General Manager at The Hollies responded to this review on 18 Jul 2017:

Thank you for your kind words which have been shared with the team who will be encouraged by your review.

My mum enjoyed the memory cafe at The Hollies. The staff were really kind and pleasant. The place is comfortable and welcoming. She will now try out the respite care for a few days and is looking forward to getting to know the staff and residents better.

How likely would you be to recommend The Hollies? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Peter Gardiner, General Manager at The Hollies responded to this review on 20 Jul 2017:

We launched the Memory Café earlier this year so we are delighted that your Mum has been able to visit us. We are looking forward to welcoming her shortly.

My experience of the standard of care at this home has been exceptional, especially as the standard of care for the elderly has been criticised in so many parts of the country. The staff have been really excellent in caring for my partner and I cannot commend them too highly. The occupational therapy has been beneficial with the small garden outside project and visits to local places of interest.

The home is clearly well managed and it is easy to see from the happy manner of the patients and their visitors. I cannot speak too highly of the care.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, General Manager at The Hollies responded to this review on 14 Jul 2017:

Thank you for your review, the team will be greatly encouraged by your comments.

My mother is a resident at The Hollies and myself and my family have been impressed by the time and patience the staff has put in, to ensure that my mother has settled as well as can be expected.
Mother has a lovely bedroom and enjoys helping out with jobs and going on many day trips which help to keep her occupied. The staff are very kind to her and have her laughing regularly.
We feel totally at ease as a family, to know that mother is being cared for so competently and that she is happy and settled.
The staff is always happy to answer any questions you may have and nothing is too much trouble for them.
I am pleased that we were able to secure a place in this lovely home and appreciate all that the staff does to keep my mother happy and well.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Peter Gardiner, General Manager at The Hollies responded to this review on 13 Jul 2017:

Thank you for your kind words which I have shared with the team who will take great encouragement from your review and comments.

I cannot recommend The Hollies highly enough. My mother has been resident there for more than a year and has received excellent care throughout her stay. I visit her almost every day - at various times - and am therefore entirely confident in my assessment of the service they provide. The staff team and the atmosphere they create are friendly, warm, considerate, and fun. The environment is clean, attractive, and yet still homely. The management are both readily available and helpful. It is hard to imagine where you could find a better care home, and such a relief to have Mum in such capable and considerate hands.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Peter Gardiner, General Manager at The Hollies responded to this review on 11 Jul 2017:

Thank you for your kind review which we will share with all of the staff. It is always good to hear feedback both good and bad and your very positive comments are really appreciated.

I am very pleased with the care that my mum is receiving at The Hollies. I looked at a lot of homes before choosing The Hollies. I felt that they offered the most, including going on trips and having entertainment in house. The rooms are very nice and I was able to bring lots of mum's personal belongings to make her room individual to her. Of course the care is the most important consideration, the staff all care for mum very well. She says she is happy here and they treat my mum with dignity and respect while still being friendly, they see the individual person in there own right.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, General Manager at The Hollies responded to this review on 11 Jul 2017:

Thank you for your kind words which we have shared with the team who will be greatly encouraged.

Following a diagnosis of terminal cancer, mum was admitted to The Hollies for palliative care.

Over the next 10 months her condition became extremely complex with the development of vascular dementia.

The team at The Holliies provided a faultless service, and in spite of the difficult challenges mum presented, were always one step ahead in finding a solution.

I work within the medical profession and am fully aware of how things should be done. The Hollies put all the theory into practice and far more.

If you are looking for a nursing home that provides all you could hope or wish for for your loved one, look no further.

In my opinion, you won't find better in the county.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, General Manager at The Hollies responded to this review on 11 Jul 2017:

Thank you for your kind words which have been shared with the team who I know will gain much encouragement from your comments.

Very caring staff. There are always plenty of activities for residents to join in if they wish. The environment is friendly and everywhere seems fresh when you walk in with no smells. The food is mixed sometimes very good and other times poor but management seem to be addressing this.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Peter Gardiner, General Manager at The Hollies responded to this review on 11 Jul 2017:

Thank you for your words of encouragement, it is always encouraging to get feedback both positive and constructive. Our recent changes to our kitchen and our recent move to 'All Fresh' cooking has already started to have a positive impact with greater menu choice and control for our residents - it is good to learn that these changes are being recognised.

My father is very well cared for in The Hollies. We find the vast majority of staff very good, the home is very clean and food good. The activities people in particular are lovely and try very hard to make residents and guests welcome. I would highly recommend the home to others.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Peter Gardiner, General Manager at The Hollies responded to this review on 10 Jul 2017:

Thank you for your kind words, we take lots of encouragement from the feedback that we receive.

My Mother stayed for 2 weeks respite last month.
She and I were extremely delighted with the service at The Hollies which was faultless. The staff are wonderful, so friendly and nothing is too much trouble. The home is beautifully clean and well appointed. The activities on offer are amazing, including a trip for my mother on a canal boat!
I would strongly recommend The Hollies to anyone considering a care home, either short or long term.
A big thank you to the manager and all his team!

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, General Manager at The Hollies responded to this review on 10 Jul 2017:

Thank you for your review and kind words, we hope that we will be able to look after your Mother at some point again in the future.

My wife was semi paralysed and could not speak due to a stroke. When nurses and staff were attending to her they were caring, gentle and efficient. My wife was prone to pain and vomiting. On two occasions I found her covered in vomit and no one around to report this to. As a previous carer, I was able on the first occasion, to clean and change her nightdress. Second time I found help. I asked for a meeting of nurses and asked for 1/2 hour visits. Also when people passed the door to look and listen in. This was agreed and I was content.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Peter Gardiner, General Manager at The Hollies responded to this review on 24 May 2016:

Thank you for your review, I have passed your kind comments on to the team. It can take a few days to get to know new resident and establish the right person centred routine; this can be difficult where we have to rely on their primary carer to communicate at the early stages. However I am pleased that we managed to establish the best level of care for your wife quickly. Thank you again for your 'Excellent' review for the care that we provided and thank you for your review.

Stayed for two weeks respite with my husband whilst my daughter recovered form a foot operation. I would never have dreamt that I would ever stay in a nursing home, but I was totally surprised by how wonderful it was. The staff were wonderful so kind and caring, nothing was too much trouble. I had a lovely bath which I had not managed to do for a very long time. The facilities were amazing just like a hotel. We would certainly stay again, and are thinking about trying a care home, either short or long term. I would certainly recommend The Hollies.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Peter Gardiner, General Manager at The Hollies responded to this review on 24 May 2016:

Thank you for your kind words. I have passed on your comments to the Team at The Hollies who are always encouraged to hear that their hard work and dedication is appreciated. We hope to see you again at some point in the future at The Hollies.

My mother was in The Hollies for 8 and a half months, I could not fault the care she received. It is a wonderful home from home.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Manager at The Hollies responded to this review on 20 May 2016:

Thank you for your very kind review, it is always gratifying to hear that the dedication of the Team at the Hollies is appreciated.

My mother stayed at the Hollies for a 4 weeks stay following an operation.
She was warmly welcomed and made to feel at home, from arrival.
The accommodation was first class, excellently decorated, with all the modern amenities that a hotel would provide. The activities team were amazing, and put her immediately at ease.
Nothing was too much trouble. She went out on several trips in the mini-bus, which she loved. The activities team provided everything, even sun-cream and hats as it was hot one day. The food was delicious, nutritious, her meals were planned, and a personal visit by the chef, ensured that all her likes and dislikes were accommodated.
The care team were fantastic both day and night. Nothing was too much trouble. Staff were always cheerful, caring and treated my mother like a member of the family. The owner, took the time and trouble to get to know my mother during her stay, which she was very impressed with. She would definitely return again, very highly recommended.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Home Manager at The Hollies responded to this review on 16 May 2016:

Thank you for your kind words, it is always gratifying to hear that the hard work and dedication of our team at The Hollies is appreciated.

Submit a Review for The Hollies

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Hollies

Job Vacancies

Staff Profiles

Peter

Peter Gardiner

Job Title: General Manager

Description:

Peter has over 30 years experience in the hospitality industry bringing a strong sense of comfortable and homely care at the Hollies. Peter leads a professional friendly team of over 80 including a large care and nursing team.

Patricia

Patricia Pyne

Job Title: Clinical Lead

Description:

Trish has a wealth of experience in providing care for the elderly as a Registered Nurse. Trish leads a large team of experienced Nurses and carers specialising in residential, nursing, dementia and palliative care.

Diane

Diane Browning

Job Title: Activities Manager

Description:

Diane has a wealth of experience teaching and supporting groups of ages. Diane has a team of 2 activities coordinators organising daily events and activities. The daily programme includes musical entertainment, days out, special interest events, arts and craft lessons and the occasional boat trip and picnics in the summer.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Hollies