The Hollies Care Centre

Drake Lane, Dursley GL11 5HA
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9.8 123 Reviews
  • The Hollies Care Centre, Dursley
The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The well-trained teams create a welcoming environment and deliver family-like care to all residents. The purpose-built home has 58 en-suite bedrooms. There are also two luxurious garden suites that offer even more space and privacy.

Each resident is assigned their own key caregiver who is personally responsible for ensuring that tailored care plans are met and maintained. The team aim to create a caring and supportive community for residents, families and friends.

The Hollies is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2250
  • Self-Funded Residential Dementia Care: from £2300
  • Self-Funded Nursing Care: from £2250
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £2250
  • RESPITE Self-Funded Residential Dementia Care: from £2300
  • RESPITE Self-Funded Nursing Care: from £2250
  • RESPITE Self-Funded Nursing Dementia Care: from £2250

These prices are only a guideline, please contact The Hollies Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jo Walters (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Last Refurbishment: 2018

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking

  • Plenty of parking and reserved space for visitors and disabled guests.

The Hollies Care Centre Reviews (123)

9.8

The Hollies Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 24 reviews in the last 2 years.
Over all time The Hollies Care Centre has 123 reviews.

Overall Experience
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  • 15
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Date Published
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Reviewer Connection to The Hollies Care Centre
  • 58
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  • 7
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  • 5
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  • 1
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Total of 123, showing 21-40
Review from Nicola V (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents became residents at The Hollies Care Centre, my mother at Holly Oaks and my father at The Hollies. We can not thank the staff enough for the excellent care they were both given during this time. From the first visit to arrange care for my mother, the team were welcoming and friendly,
Dad then joined her a few months later, when Mum sadly passed away they supported all of us, going above and beyond by moving Dad in with Mum at this precious time and supporting him afterwards. Dad had a further happy year at The Hollies where he enjoyed the activities and trips out and made many friends. Dad was well looked after in the week leading up to his death and again, the team supported all the family. A big thank you for looking after both so well.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your lovely review. It was such a pleasure to have your dad with us at The Hollies and to have the opportunity to care for him. He was such a gentleman and often brought a smile to the faces of our staff. I will pass on your kind remarks. I know that we are going to remember your dad fondly and he is missed.

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Review from G C (Wife of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care and compassion with the resident well looked after.
Reply from Sadie Lynn, -Administrator at The Hollies Care Centre

Thank you for your review and lovely comments. We pride ourselves on providing excellent care to our residents and we are so pleased that our hard work is not going unnoticed.

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Review from R H (Son of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and care shown to my father was great. He was nervous about coming in for respite care and was only booked in for two weeks but ended up staying for three weeks as he was so happy. He enjoyed the food and the individual care he was given - thank you.
Reply from Sadie Lynn, -Administrator at The Hollies Care Centre

Thank you for your review. We always strive to fulfil the needs of our residents to the best of our ability and we are so pleased that we were able to give your father an enjoyable stay whilst he was with us.

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Review from L P (Son of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident here after becoming severely ill and was unable to care for himself presenting with complex needs. The Management and staff were fantastic and extremely knowledgeable and highly trained. My father received exemplary care from the get-go until he sadly passed away. The home
is modern and finished to a high standard and extremely clean. The food is absolutely beautiful and has a great variety. And the grounds and views are second to none.
Reply from Sadie Lynn, -Administrator at The Hollies Care Centre

Thank you for such a lovely review. It really was a honour to have your father with us at that time of his life. I will pass your kind comments on to our staff.

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Review from J H (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at The Hollies for a few months now, and I (and my family) are very happy with the excellent care he receives. All the staff that we have come into contact with, from all areas of the home, are friendly, helpful, and extremely caring. It is great to be able to visit at
any time as there are no restrictions. The room is lovely, and there is a good choice of vegetarian food, which always looks very appetising. There are a range of activities on a daily basis and really well-organised special events that friends and family can attend, which Dad has enjoyed. It is a very stressful time moving a loved one into a care home, but the staff were so helpful and supportive to us, and we felt very lucky to have such a lovely home nearby for Dad. A big thank you to everyone at The Hollies for looking after Dad so well.
Reply from Sadie Lynn, Administrator at The Hollies Care Centre

Thank you for your kind words in your review, and I am happy to read that your experience every time you visit is enjoyable. We appreciate your kind words and continue to improve and increase our services for it to be the best it can be!

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Review from Freya A (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we couldn’t speak more highly of The Hollies and the exceptional love and care they demonstrated not only to our mum but to each and every member of the family and her friends. We feel incredibly lucky to have been able to have Mum looked after so beautifully. The staff are really special,
kind-hearted individuals and made a home away from home for all of us. The dignity and respect which every member of staff displayed was over and above, we were really touched by the genuine care of every person we met. We received excellent medical support and enjoyed a fantastic coronation weekend and Christmas Day - all of which helped to make really special memories for us.
Reply from Sadie Lynn, Administrator at The Hollies Care Centre

Thank you so much for such a lovely review of our home and our staff. It really was an honour to have been able to care for your mother at that time in her life. Your mum is still missed by many of us here as are you and the rest of the family and we will continue to cherish the memories that we all made together.

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Review from M T (Wife of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and helpful.
Reply from Sadie Lynn, Administrator at The Hollies Care Centre

Thank you for your review and lovely words about our staff.
It was a pleasure to have your husband here with us at The Hollies.

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Review from A K (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Hollies Care Centre for just over a year. The standard of care, quality of food and extensive range of activities have been of a consistently excellent standard. The staff are polite, approachable and always willing to help in any way they can.
Thank you for everything
you do to make my mother's time with you a happy, relaxed and friendly experience.
Reply from Sadie Lynn, -Administrator at The Hollies Care Centre

Thank you for your review and kind words which I will be sure to pass on to our staff. We work hard as a team to ensure that we are meeting the needs of all of our residents and its wonderful to hear that your mother is so happy here with us.

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Review from Francis T (Respite Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent party was organised on Coronation day, the food was brilliant but above all the old wine flowed in abundance, which I found suited me very well! Thank you for a lovely day.
Reply from Sadie Lynn, Administrator at The Hollies Care Centre

Thank you for your review! It was such a lovely day for everyone and we are just so pleased to hear that you enjoyed yourself!

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Review from June H (Partner of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express too highly the care that my partner has received since moving to The Hollies Care Home. Deciding to move a loved one into care is a heartbreaking decision. However, not only have all the staff treated him with love but have also supported me, for which I am so grateful. He is content,
what more can I say?
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review and your lovely comments about The Hollies. We acknowledge that moving into a care home can be daunting for both the resident and the family member and we aim to support everyone with their decision. I will pass on the positive comments to the staff and we appreciate your review. He is a lovely gentleman and we are grateful to look after him.

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Review from D C (Power of Attorney of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend has been a resident at The Hollies Care Centre for over a year now and during that time I have been very impressed with the level of care and facilities available to residents. The staff are excellent and genuinely strive to ensure that residents are happy and healthy. The range of activities
is amazing and our friend has had the opportunity to enjoy many new adventures and experiences. The recent Coronation party for residents, their families and friends was outstanding.
This is an exceptionally good care home that feels like a home.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review and the kind words given regarding The Hollies. We will ensure to pass on the positive comments relating to our staff. We take pride in providing high-quality care and a good range of activities to ensure residents enjoy themselves. We are pleased to read about the success of our coronation party and we hope to host more successful events for our residents in the future.

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Review from V S (Wife of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A comfortable and warm home with a lovely atmosphere. Caring and helpful staff. The rooms are very well-appointed. My husband is well looked after and the staff have put in a lot of effort to help him settle in. He is now enjoying some of the varied activities - especially the barn owl visiting!
Reply from Sadie Lynn, Administrator at The Hollies Care Centre

We are so pleased that your husband has joined us here at The Hollies Care Centre and has settled in well. It's been lovely to see him joining in with activities and enjoying himself. We appreciate your kind words about our home and our staff and continue to improve and increase our services for it to be the best it can be!

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Review from Helen H (Daughter of Resident) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The rooms are nicer than average, the food is very good and there are lots and lots of activities going on all week. Mum comments on the lack of staff/lack of consistency at times but in my opinion, this is normal in care homes at the moment and better than some/no worse than most. Laundry is an issue
with items getting lost, but again that's standard. What was exceptional was the support we all got when my dad died, truly amazing, from beginning to end, we felt part of a larger family and we will always be grateful for that.
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Review from M W (Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In August 2022, my husband and I became residents. My husband's room was small but compact. My room was much larger, which enabled us to spend time together and have our meals at the table. Sadly, my husband's condition became worse and he passed away in October 2022. It was a very distressing time
but an understanding carer would sit with me, talk and give me a hug. I was able to have a carer at the funeral. I am now beginning to move forward and meet other residents and join in the every day activities. I have a television and telephone in my room, a professional hairdresser and chiropodist are available. My laundry is done and my room is cleaned. I am truly well taken care of by all the day and night staff.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

We are so pleased that you are settled, since the sad loss of your husband, and we will continue to support you, as his memory will be never lost.

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Review from Mark P (Friend of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend and her sister moved into The Hollies Care Centre, the office staff, nurses and carers have all been fantastic. My friends are safe, secure and so well looked after, so much better than being at home on their own. The facilities, care, activities etc are superb and everyone is so lovely
and nothing is too much trouble. At both 86 years old, it's a shame my friends didn't move here a few years ago. It's fantastic.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your lovely kind words. Your friends are much thought of and much of The Hollies family, as are you.

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Review from Deborah L (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away at Holly Oak Care Centre after living at The Hollies for over four years. Her increasingly challenging Alzheimers was managed with expert care and regular access to a doctor for medication adjustment.
The staff have always shown consideration and respect towards my mother, taking
time to find out her interests and engaging her in activities she enjoyed. There is laughter and music and a very positive atmosphere around the residents and our family are very appreciative of the individual care that was given by the staff.
I have recommended The Hollies and Holly Oak to friends.
Reply from Lara Moir, Admission Co-ordinator at The Hollies Care Centre

Thank you for your lovely review! I think I can speak for all the staff at The Hollies and Holly Oak when I say that your mum was such a joy and a soul that is truly missed. We would like to extend our condolences from all the staff at Holly Oak and The Hollies. We hope that you and your family are doing alright, if you ever need a chat please feel free to pop in anytime!

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Review from Carolyn W (Day Care) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's Dementia, and resistance to change has meant it has been very hard to get any sort of respite. The Hollies Day Care once a week has been amazing. It has been very emotional but I have felt cared for as well as Mum. She has settled well because of their care and expertise in dementia. We don't
know how fast things will progress with Mum but have the confidence to have the Hollies in ours, and Mum's life.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review! We absolutely love having your mother with us at the Hollies and we are so pleased that she has settled whilst joining our community once a week. She is a lovely and kind person and we always look forward to spending some time with her!

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Review from M P (Sister of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She visited the home after reviewing many others and was immediately impressed and asked when could she move in. This was arranged very quickly; the move was carefully managed, and she settled in very well. Having been here for several years, I am happy to say our visits, all through Covid restrictions,
have been well catered for and enjoyable.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your kind words in your review and I am happy to read that your experience every time you visit is enjoyable. We appreciate your kind words and continue to improve and increase our services for it to be the best it can be!

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Review from R T (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had the most fabulous four-day celebration in Mum's nursing home. The time and effort put in by all the staff were superb. There was so much going on for the residents and all their families. Great care was taken by all staff, making sure everyone had a good time. On the family afternoon, there was
so much to do for all ages. It was lovely to see so many happy residents.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

I would just like to thank you for your kind and lovely words relating to our Jubilee party. We were so thrilled to be able to hold this event for our residents and their families. We hope to continue to hold events in the future and we felt that this went extremely well!

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Review from Sally B (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hollies Care Centre put on the most marvellous Jubilee celebrations to which friends and relatives were invited. There was an ABBA tribute band, singers with a ukulele band, line dancing, hog roast, cupcakes, bunting, a barbeque and much much more. It was a very joyful time and I commend all the
kind staff at The Hollies for their superb effort, which everyone enjoyed and appreciated very much.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

I would just like to thank you for your kind and lovely words relating to our Jubilee party. We were so thrilled to be able to hold this event for our residents and their families. We hope to continue to hold events in the future and we felt that this went extremely well!

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Hollies Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for The Hollies Care Centre is calculated as follows: ( (241 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 281 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hollies Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 25 Aug 2025

We have a number of beautiful ensuite bedrooms and luxury spacious suites available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.

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Awards / Recognitions (101)

Meet the Team (1)

Jo

Jo Walters

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

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