The Hollies

Drake Lane, Dursley GL11 5HA
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9.7 125 Reviews
  • The Hollies, Dursley
The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The well-trained teams create a welcoming environment and deliver family-like care to all residents. The purpose-built home has 58 en-suite bedrooms. There are also two luxurious garden suites that offer even more space and privacy.

Each resident is assigned their own key caregiver who is personally responsible for ensuring that tailored care plans are met and maintained. The team aim to create a caring and supportive community for residents, families and friends.

The Hollies is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

The Hollies is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
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Care Provided by The Hollies

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2250
  • Self-Funded Nursing Care: from £2250
  • RESPITE Self-Funded Residential Care: from £2250
  • RESPITE Self-Funded Nursing Care: from £2250

These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.

Contact The Hollies to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Hollies to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • TBC (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (53)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking

  • Plenty of parking and reserved space for visitors and disabled guests.

The Hollies Reviews (125)

9.7

The Hollies has a Review Score of 9.7 (9.697) out of 10, based on 21 reviews in the last 2 years.
Over all time The Hollies has 125 reviews.

Overall Experience
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Reviewer Connection to The Hollies
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Total of 125, showing 61-80
Review from Mark C (Partner of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first visit to The Hollies, it became very clear that nothing was too much trouble, be it how my partner wanted her accommodation decorated (the wallpaper at £60 a roll) to a specialist bed that was purchased from a hospice. Staff members would all comment about my partner's no-nonsense
attitude to what she expected and wanted from staff and she will miss you all.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesThank you for your review. I am happy you were fulfilled with how The Hollies Care Centre look after their residents and families personally. We feel it is extremely important to ensure it feels as homely as we can make it. The staff here grew extremely close with your partner and we will also miss her and you all dearly. She was such a beautiful and successful character and will never be forgotten. We hope you are doing well and we wish you the best.
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Review from Gordon L (Son of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention devoted to my mother, especially in her last few weeks of her life, was very good. The Hollies also provide many activities for the residents in their care, and arrangements can be made to use the company's own vehicles to give them a day out locally for a change of scenery. Overall,
well recommended..
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesThank you for your review. I am glad you are pleased with the service we gave your mother and we feel every resident's situation is important to look after. We are very proud of the activities we deliver and we try our hardest to ensure every session is person-centred whether this would be a group or one to one activity. We feel offering the company's vehicles is extremely important because we know the importance of seeing your loved one. I hope you have a good day and we wish you the best.
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Review from Helen P (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home, can't praise it highly enough. All aspect of care carried out with respect, patience and great compassion.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesThank you for your review! We appreciate your opinion on The Hollies Care Centre and we are glad you were satisfied with our service. The Hollies will always ensure relatives and loved ones are looked after with the best possible care given. Families are extremely important to everyone here and we like to see everyone as an extended family. Please don't hesitate to contact us if you ever want to talk. Have a lovely day.
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Review from Helen B (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased to have my mum at The Hollies. I believe my mum was well looked after and was in the best care home in the area. The Hollies is like a 5-star hotel. It's a little expensive, but as it was my mother's money, only the best care for her in my mothers last years mattered. I like to thank
you for looking after my mother with great care. Thank you from all of us.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesThank you for your review. I am so pleased to hear that you were satisfied with the care your mother received whilst she was here. Thank you so much for your lovely comments regarding The Hollies Care Centre. We try our hardest to maintain a high standard with all departments and I am happy you are happy! Your mother was a lovely lady and we do wish we had more time to spend with her beautiful soul. She will be dearly missed. Please do not hesitate to contact us again if you ever need a chat.
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Review from Rhys L (Friend of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the staff to the facilities provided, the care given is of the highest standard. On arriving at The Hollies I was made to feel very welcome and my friend who I was visiting was in very high spirits. I feel this was due to the environment he is living in and the fabulous staff that keeps him smiling.
I look forward to my next visit.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesThank you for your review! I am so pleased to read that your experience at the Hollies Care Centre was exceptional and you were satisfied. All staff members at The Hollies have tried their hardest to ensure everyone remains safe and happy during this difficult time. We are all aware of the importance of not only everyone's physical but also mental health and I am happy you feel the same way. I am glad you enjoyed your time meeting with your friend and we hope to see you again.
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Review from Jane B (Daughter of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was lucky enough to call The Hollies her home for the last four years of her life. The care that she received from every member of staff irrespective of their role was outstanding. In addition to the care that mum received, there was always time made for me by the staff if and when I needed
it this was invaluable. It is true to say that there could have been no better place during those years for mum to call home.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesThank you for your review and I hope you are doing well and remaining safe. We are so pleased to read your review and how you feel our services were exceptional. Your mother was a very important and special individual here at The Hollies Care Centre and everyone misses her dearly. She was such a beautiful spirit and she never failed to keep us dancing and active every day. It means the world to read that we were the best place for her and we will never forget the positivity she brought to the home. I hope you are doing well and please do not hesitate to contact us if you ever want a chat.
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Review from Paul G (Son of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We inspected several care homes before choosing The Hollies. In the following 46-months, we never had any reason to doubt our decision. The care and support given were all we could have expected and more.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesThank you for posting your review! We are very proud that you had chosen us instead of any of the other care homes you looked at. Your relative was with us for several years and we are all very grateful to have looked after her for this period of time. She was the most heartwarming, polite, kind and sweet woman we have met and she always ensured everyone was alright and happy. Her smile could never be forgotten and we will miss her dearly. We hope you are doing well and we wish you the best for the future.
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Review from Maggie M (Friend of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 49 yr old friend was admitted for end of life care. It was hard to have a younger person, but they immediately 'sussed' her and her individual needs. They did not 'gripe' when she became angry and impatient (quite understandable given her diagnosis). They provided physical and emotional support meeting
all of her requirements. She died peacefully and not alone, a member of the team stayed with her when I needed to return home. Thank you.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesGood morning and thank you for your lovely review. We will always appreciate the opportunity of meeting your friend and she will always be remembered by The Hollies. Even though she was going through a hard stage of her life, she never failed to make us laugh or smile and we will forever be grateful for her stay. We understand the importance of physical and emotional support with the client and family/friends so we try our best to maintain our high standard services within this sector. It was important to not only your friend but to the staff at The Hollies as well, to have been by her side throughout her journey here. I hope you are keeping safe and well and please do not hesitate to contact us if you ever need a chat.
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Review from S T (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time of entering, The Hollies felt like home. Everyone was happy, friendly and thoroughly professional. My mum was treated with love and care. Nothing was too much trouble, no matter what. The care Mum received was to the highest standard. Throughout her stay, the staff not only cared
about Mum but the whole family. I cannot praise them enough for their love, laughter and thoughtfulness. Mum had the best care possible, and I will always be thankful I found The Hollies.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The HolliesThank you for your review and your kind words given. We are very grateful that you felt The Hollies "felt like home", as this is something we aim to deliver. We do feel like we are an extended family at The Hollies, and we are happy that you were able to experience this. We were very lucky to have met and cared for your mother! She was a great character and will be dearly missed by everybody at The Hollies. We send our love, and we hope you remain well and safe.
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Review from S O (Daughter of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled into The Hollies home so well and she is very well cared for, happy and safe. We couldn't ask for more.
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Review from C W (Granddaughter of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gran came to live in the home at the age of 97, she spent nearly three years at The Hollies. The Hollies are an amazing bunch of individuals and their care has been gold standard. Gran enjoyed life in The Hollies. The activities, days out, every part of life. Gran was treated like the Queen. At the
end, they treated Gran with compassion. For us as a family, The Hollies were our family.
Reply from Chloe Ebbs, Administrator at The HolliesGood afternoon and thank you for your review. We will always remember your Gran, she had a heart of gold with an amazing character. She never failed to make everyone laugh and we will miss her dearly. We were fortunate to be able to spend almost three years with such a caring and loving women. Her time here was special and yes, she was treated like the queen she was. We are so pleased to see that we were all a big family and please do not hesitate to contact us if there is any support needed. Please look after yourself and stay safe.
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Review from J K (Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable modern brick-built building on four floors with 48 individual rooms with shower/WC attached, all with windows and views over gardens. Communal lounges and dining areas on each floor with services, lifts, stairs and staff facilities and services. Car parking areas. Day and night staff cheerful,
approachable, happy, caring and also ancillary. Catering and other domestic staff happy and good leadership.
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Review from Mark F (Son of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hollies offer a level of care that far exceeds my expectations. In her short time at The Hollies, my mother has improved in so many ways. She eats fantastic food (she has gained weight). Her mobility has improved greatly. She has assistance at any time of the day or night should she require. She
has enjoyed arts and crafts, watching movies with other residents. All of the carers are friendly, patient, and understanding and the level of care throughout this time with COVID-19 has been truly superb.
Reply from Chloe Ebbs, Administrator at The HolliesWe are glad to read that you are satisfied with the service we give. Your mother has progressed massively since she first came into The Hollies and we are very grateful to be given the privilege of supporting her during this time. She has a character of gold and she never fails to keep us on our feet. We try to provide a range of different activities to ensure everyone is satisfied and your mother enjoys and participates in all of them! Thank you for your review and we hope you are staying well and safe.
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Review from M P (Husband of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When looking for a care home for my wife we found that out of all the homes we saw The Hollies stood out as being very professional but with a feeling of homeliness. This has not altered since my wife's admission, in fact, she looks better than she was at home. The staff are always friendly and are
most helpful.
Reply from Chloe Ebbs, Administrator at The HolliesThank you for your review. We are extremely happy to read that you feel the Hollies remains "professional but with a feeling of homeliness." Those words are very important to us. We try to remain as professional as we can, whilst caring and looking after your loved one, but we do like to feel that we are all one big family! Thank you for all your kind words and we hope you are staying well and safe.
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Review from Brian C (Friend of Resident) published on 26 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting the care home since 2017 and have been impressed by the most excellent care given to my friend, in particular during the Covid-19 epidemic. The standards have been such that the home has not experienced cases of the virus and the staff have remained vigilant throughout.
Reply from Chloe Ebbs, Administrator at The HolliesGood morning and thank you for your review. I am glad you have managed to experience our services with your friend for many years. We would like to thank you for your kind words about the Hollies Care Centre and we have tried our best to perform appropriately, whilst this pandemic is continuing. I am glad you believe we have remained vigilant throughout and your kind words motivate us to move forward. Thank you.
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Review from Suzanna H (Granddaughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From start to finish the staff were so friendly and helpful. Living abroad, I often needed to call my Grandma as means of communication. Sometimes my Grandma would struggle to hear or answer the phone so whenever I called the main number to ask for help they were so accommodating and never made me feel
like it was a burden or adding to their already busy workload. My Grandma was not well when she was taken in, but just after a few weeks of loving care at The Hollies, she built up so much strength she was able to enjoy many more months than had initially been diagnosed by the hospital. Finally, when visiting before and after the pandemic the home was professional, friendly and a happy environment to be in, always with a happy and positive buzz in the air. Would very much recommend.
Reply from Chloe Ebbs, Administrator at The HolliesThank you for your review. We would like to say thank you for all your kind words. Your Grandma was a lovely spirited woman who was always grateful for everything. She had such a kind, strong heart and we will miss her dearly. The Hollies understand the importance of contacting your loved ones in this unfortunate situation, so we try our hardest to make sure everyone is able to do so. We are very happy to see lovely comments regarding our service and environment and we wish you the best in the near future.
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Review from Samantha D (Granddaughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother moved into The Hollies on palliative care from hospital in October 2019.
We were told in hospital she only has a few weeks left. We sadly lost her in May 2020, seven months later!
I feel this speaks absolute volumes in regards to the care The Hollies deliver.
The home has such a wonderful
atmosphere as soon as you walk in there is always a beautiful flower arrangement on the entrance table which made it so welcoming.
The staff are friendly, caring and upbeat, I knew my grandmother was in good hands.
Sadly my grandmother passed away during the Coronavirus outbreak, which meant we weren’t able to say our goodbyes in person.
We all found this incredibly difficult.
The Hollies decided to lockdown the care home before many others did so which is why I’m sure they have remained safe.
They are extremely cautious ensuring all staff wear the correct PPE and follow strict guidelines which has filled our family, and I’m sure all the other relatives of residents, with such confidence.
Reply from Chloe Ebbs, Administrator at The HolliesThank you for your review. I would just like to say that we were very grateful to have the privilege of meeting your Grandmother. Her personality was brilliant and she never failed to place a smile on everyone's faces. Unfortunately, we were only able to look after your grandmother for a short amount of time, however, we really appreciate the brightness she brought to the home. It is a really unfortunate situation and I understand it is difficult to not be able to see your loved ones. We will continue to do our best at looking after The Hollies residents securely. Thank you for all your kind words and we wish you the best in the future.
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Review from L R (Daughter of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the hardest thing I have ever had to do to place my dad who has Alzheimers in respite care. The Hollies were amazing, the carers helped us and dad to make the whole thing a great experience. My dad was in respite for 5 weeks, he was very happy, very secure and continually stimulated.
As a relative,
I was always made to feel welcome and assured of dad's wellbeing. I cannot recommend The Hollies and staff enough.
Reply from Chloe, Administrator at The HolliesThank you for your review. I would just like to say that your father is a remarkable character and we were very grateful to have the opportunity to look after him. We were pleased to see him settling as the weeks went by and he made many friends whilst staying here. It is important to ensure all Resident’s feel safe and secure. He will always be welcome to The Hollies and we hope to see him again.
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Review from J A (Son-in-law of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed for a two week respite period. We were invited to a previsit where mum and I were treated very well. Mum stayed for the day and enjoyed a lunch. The staff are very friendly and efficient and caring. I would have no problems with recommending The Hollies very highly. Mum is looking forward
to revisiting.
Reply from Chloe, Administrator at The HolliesThank you for your review, we are extremely happy to see you were satisfied with the service given. We enjoyed looking after your mother, she is a bright character! She never failed to bring a smile to the home and we are thankful to have looked after her within the two week period. We take all feedback into consideration and I am pleased to read such kind words.
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Review from J A (Resident) assisted by family/friend published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was very clean. The staff were very helpful and very friendly. I enjoyed my stay.
Reply from Chloe, Administrator at The HolliesThank you for your review. We appreciate all feedback given to us and we are satisfied that we were able to meet your expectations. We will miss you dearly and you are always welcome to visit the home for a cup of tea and some cake! We hope to see you again.
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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for The Hollies is calculated as follows: ( (209 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 248 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for The Hollies is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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