The Hollies Care Centre

Drake Lane, Dursley GL11 5HA
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9.8 123 Reviews
  • The Hollies Care Centre, Dursley
The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The well-trained teams create a welcoming environment and deliver family-like care to all residents. The purpose-built home has 58 en-suite bedrooms. There are also two luxurious garden suites that offer even more space and privacy.

Each resident is assigned their own key caregiver who is personally responsible for ensuring that tailored care plans are met and maintained. The team aim to create a caring and supportive community for residents, families and friends.

The Hollies is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2250
  • Self-Funded Residential Dementia Care: from £2300
  • Self-Funded Nursing Care: from £2250
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £2250
  • RESPITE Self-Funded Residential Dementia Care: from £2300
  • RESPITE Self-Funded Nursing Care: from £2250
  • RESPITE Self-Funded Nursing Dementia Care: from £2250

These prices are only a guideline, please contact The Hollies Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jo Walters (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Last Refurbishment: 2018

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking

  • Plenty of parking and reserved space for visitors and disabled guests.

The Hollies Care Centre Reviews (123)

9.8

The Hollies Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 24 reviews in the last 2 years.
Over all time The Hollies Care Centre has 123 reviews.

Overall Experience
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Date Published
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  • 24
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Reviewer Connection to The Hollies Care Centre
  • 58
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  • 7
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  • 5
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Total of 123, showing 81-100
Review from Susan A (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only at The Hollies for 2 days but from the moment she arrived to the moment she left she was treated with kindness, understanding and nothing was too much trouble.
The surroundings are fantastic, the staff amazing and I just wish my mum hadn't been so ill and could have enjoyed all that
The Hollies had to offer.
A wonderful home that I cannot recommend highly enough.
Thank you to everyone.
Reply from David Westerby, Registered Manager at The Hollies Care Centre

Thank you so much for your review!
It was so sad that your Mum was with us for such a short time, but she certainly made an impression particularly with her gentle nature.
We are very grateful that you chose The Hollies for Mum’s care and we were delighted to read that you were satisfied with your Mum’s stay. It’s important to us that we provide the best possible care along with the most comfortable environment that we can.
With the warmest of regards, David

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Review from S P (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a big decision putting Mum in respite but we found The Hollies a caring, happy environment. It allowed the rest of the family to have a much-needed rest.
Reply from David Westerby, Registered Manager at The Hollies Care Centre

Thank you for your review!


I am thrilled to read that you were satisfied with the care and support we provided for your mother. We understand the difficulty in deciding where your loved one should stay however we are grateful of your final decision. Your mother is a lovely woman and we hope to see her again.


Best Wishes, David Westerby.

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Review from K P (Daughter-in-law of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The room was very cosy and welcoming with a flower basket on arrival. Staff were all very friendly and welcoming.
Someone visited us prior to the stay to assess needs and get to know my father in law.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your review.
We were absolutely delighted by your father-in-law's improvement during his short stay with us. Thank you for your kind update once he had returned home, it was great to learn that he has gone from strength to strength.
With kind regards,

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Review from Julie B (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was a resident at The Hollies for 11 months. During that time it became like a second home for all the family. The care shown by the staff was amazing and we never doubted that was safe and well looked after.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your kind comments.
It was a great pleasure to have looked after your Dad, he was cherished by our team. Thank you for giving us the opportunity of caring for him.
With the very best of regards,

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Review from John B (Respite Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff friendly, kind, helpful and able. Toileting facilities for leg amputees poor - suggest mobile commode with lifting arms. Adjustable beds in use but no bedbound facility to control room lights. Internet signal poor, weak, variable, unstable.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your review.
It was a pleasure to have welcomed you back to The Hollies for another period of respite. You are absolutely right we need to develop our offering in the ways that you suggest - I promise I'll have these items available in specific rooms by the time of your next visit in June.
I'm sorry about the Wi-Fi signal, the router had gone off-line and as you know I addressed the problem at the moment you told me. I can confirm that it is now strong and stable.
I and my team very much value your comments. As a result of listening and taking action, I know that we will serve other clients with a similar condition to a higher level of satisfaction. Thank you for your constructive comments.

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Review from Robert C (Son of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at The Hollies for nearly 18 months. During this time she was well looked after and her medical needs were provided for. The resident activities were well planned (monthly activity list issued) with weekly trips. My mother particularly liked the dog show.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your review.
I'm pleased that your Mum enjoyed the many activities we undertake and that you feel she was well looked after.
Mum enjoyed the social scene at The Hollies and will be missed not only by the team but by her friends.
Thank you.

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Review from H S (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at The Hollies nearly 11 years ago, shortly after they first opened. The care she received was faultless from the nurses to the kitchen staff. The food was excellent and the atmosphere was warm and friendly on all floors. Her wish was to stay there until she passed away not
to go to a hospital. Sadly she left us on the 27th Jan, the support to us at that point was excellent and much appreciated.
Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review! We were given the privilege to look after your mother for many years - The Hollies will always remember her. She was cherished and we will miss her dearly. We are very grateful to have been given the opportunity to care for her. Thank you for your kind comments over the past years, they were much appreciated.
With the very best of regards, David and the Team.

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Review from J B (Wife of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in The Hollies for over 5 years.
In that time he has been treated well and cared for in a dignified way.
The staff built up a nice relationship with him and were very pleasant, compassionate and caring.
Reply from David Westerby, General Manager at The Hollies Care Centre

It was a joy to look after your husband. The day will never be forgotten when we took him to the local rugby ground to watch the game and he was given a rugby shirt. His lovely character will be missed.

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Review from Valerie M (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt very happy and confident we had chosen the right home for Mum. Very homely, beautiful surroundings and very caring staff.
I would certainly highly recommend it to friends and family.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your review, we very much appreciate your kind comments.
It was wonderful to share your mum's dry and infectious humour. She was great fun, someone who lived her life to the full.
Thank you for letting us share your Mum's life.

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Review from Sallie S (Wife of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home was just perfect in every way. The staff were so caring and patient everyone always seems to have a smile. At the time of death, so much kindness and dignity was shown to myself and daughter, I shall never forget the final hours spent with my husband.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for letting us provide our services to you and your late husband. Your husband created a very positive relationship with all he came in to contact with. His upbeat personality will be missed by us all.

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Review from Sue B (Partner of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After much searching, The Hollies was the care home I chose originally for respite for my partner because I felt the staff (all levels) to be friendly and courteous to each other as well as the residents and the atmosphere was light and lively. My partner was treated with respect, his independence was
honoured and I felt that the staff really wanted to get to know him and understood his ways. The manager and senior nurses were so helpful to me as he settled in. He had a lovely room with a view which he came to love and think of as his home at the end of a corridor so he could play his music loudly! Great food, great nurturing care and every detail thought of for the dementia floor. Bright colours, light, stimulation. I'm very grateful to The Hollies.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you so much for your kind review and your gratitude.
It was rewarding to provide our services to your partner, a person who has lived a fulfilled life and gave much to so many others.
With the very warmest of regards from all of us at The Hollies.

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Review from Rosemary B (Daughter of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old father came to The Hollies for respite care in September 2018 after several months in hospital and re-ablement. He has now returned home. The Hollies took care of all his needs but much more than that. Staff took the trouble to find out what he would like to do and provided encouragement
and companionship. They were not rushed and many of them had been with The Hollies for years. The management team always responded quickly to any query that I made. Meals were good in variety and choice. Accessible transport was made available to allow my father to visit friends at his sheltered accommodation. Upon returning home full-time, my father said that if he ever needed a high level of care, he would like it to be at The Hollies. I am certain that the individualised care and support from The Hollies was instrumental in his being able to return home. In short, I cannot fault their approach and would advise anyone considering a care home for a loved one to consider them.
Reply from David Westerby, General Manager at The Hollies Care Centre

It was great to see Dad return home after his stay with us. It was a pleasure to provide our services to him and we very much wish him the best of health and happiness for the future.
Thank you for your kind comments which I will discuss with our Team.
With the best of regards and the season's greetings - David

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Review from Victoria B (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad came to the Hollies for end of life care, sadly he was only there for a few days and we all dearly wish we could have got him there sooner.
The moment he arrived and was welcomed so warmly, he visibly relaxed and seemed so much more peaceful.
We were all taken under their caring and sweet
wing felt looked after and were deeply appreciative of their attitude and professionalism.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you so much for your kind comments and giving us the opportunity to look after your Dad at the end of his life.
Your Dad was a lovely man, we would have liked to have had more of his time.
I will pass your sentiments on to our team, I know that they will really value them.

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Review from Katrina B (Daughter of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough. The care they gave to my Mum during her final 3 months of her life was absolutely outstanding. Nothing was too much trouble, the compassion they showed shone through, and as a family, we took great comfort knowing that she was happy and so well looked after in the final
months of her life. Throughout they made sure she always kept her dignity, and they also supported us, family. I/we would not hesitate to recommend The Hollies to anyone who was thinking of entrusting their loved ones to their care.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you so much for your very kind comments.
We work very hard to provide the best end of life care. Your comments help us to maintain and develop our performance, to do what is right, providing families and their loved ones with the best care possible.
Thank you for giving us the opportunity to look after your Mum.

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Review from Faunne C (Granddaughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, kind and thoughtful staff from the very first day.
There have been no doubts in my mind that my nan was cared for in this home in the best way she could have been.
Choosing a home was a very hard process and we looked at a lot before deciding on The Hollies.
The end of life care that was
given was fantastic, all of the staff ensured somebody was with my nan until family could be.
I've always felt the staff look after visitors as well as residents.
Thank you for everything to everybody at The Hollies.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you so much for your kind comments.
We work in partnership with families and friends to deliver the best service we possibly can to our resident guests. Thank you for also acknowledging our support to families and friends your recognition of the additional effort we make is really appreciated by me and my team.

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Review from Peter C (Son of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived here for a year. 'Everyone' at The Hollies gave her love, compassion and respect.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you kindly for your review.
Your Mother is missed by all the staff. She was a character and a pleasure to care for. You as a family are missed. Your love and attention during visits was noted by all.

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Review from Nichola C (Daughter-in-law of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care is second to none, from kitchen, cleaning and nursing.
Everyone we came in contact with were so kind and caring.
Thank god for people like these, they make this world a much better place to be in.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your kind words. I will pass this on to the staff. You were a loving family and your visits will be missed.

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Review from Sadie R (Daughter of Resident) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a short-term resident at The Hollies as she needed nursing/end of life care. I have experienced a few care homes with my mother-in-law's needs over the last 2 years and they have been very good, but at The Hollies I experienced a whole new level of care. It is, of course, a lovely building,
in a nice location, which is very fit for purpose (more like a hotel!) but it's the staff that are something else. From every member of staff we came across from the receptionist, nurses, care staff and catering we were treated with care and compassion I hadn't experienced before. From the tissues for tears, sympathy, cups of tea and cake it was so supportive and this was just for us family. Mum's care was wonderful too and it made such a difference to an unbearably difficult time.
After it was all over I meant to send a card to express all of this, but I have never done it. So this is my card of appreciation to all at The Hollies.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for giving us the opportunity to meet a wonderful person and family.
We very much appreciate your kind comments and I will share your sentiment with all of our team - in exactly the same way as a card of appreciation.
I and my team have been truly touched by your gratitude and warmth of feeling, although serving the people we care for provides us with a high level of reward receiving family thoughts like this gives us the ultimate feeling of appreciation. Thank you.

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Review from Nicola P (Daughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother decided to go in, in April. The care and all members of staff are excellent. They provide lots of love and TLC. Nothing is ever too much trouble and they all go above and beyond to make my mother feel like it's her own home. Family and friends are always welcome with tea and something is always
offered to eat. My mother only has to ask once and a member of staff are always available. I feel happy and relieved knowing my mother is in the best possible care.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your kind words, our team really appreciate your comments.
It's a privilege to look after your Mum she is great fun to be around and we really enjoy providing our care to her. I am delighted that you feel Mum is in the best possible care - thank you.

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Review from Jane S (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hollies cared for my mother on many occasions. Eight years ago when she had her stroke they provided a holiday place when I was away. When she was in or returning from hospital they gave the care she needed to enable her to return home and finally, they gave a place of care and safety for her passing.
I cannot speak highly enough of the care and commitment given by ALL of the staff at The Hollies.
Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your kind comments. We enjoyed your Mum's company, she was a strong character who enjoyed life sharing her humour at almost every opportunity! It was a privilege to take care of her.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Hollies Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for The Hollies Care Centre is calculated as follows: ( (241 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 281 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hollies Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 25 Aug 2025

We have a number of beautiful ensuite bedrooms and luxury spacious suites available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.

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Awards / Recognitions (101)

Meet the Team (1)

Jo

Jo Walters

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

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