The Hollies Care Centre

Drake Lane, Dursley GL11 5HA
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9.8 123 Reviews
  • The Hollies Care Centre, Dursley
The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The well-trained teams create a welcoming environment and deliver family-like care to all residents. The purpose-built home has 58 en-suite bedrooms. There are also two luxurious garden suites that offer even more space and privacy.

Each resident is assigned their own key caregiver who is personally responsible for ensuring that tailored care plans are met and maintained. The team aim to create a caring and supportive community for residents, families and friends.

The Hollies is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2250
  • Self-Funded Residential Dementia Care: from £2300
  • Self-Funded Nursing Care: from £2250
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £2250
  • RESPITE Self-Funded Residential Dementia Care: from £2300
  • RESPITE Self-Funded Nursing Care: from £2250
  • RESPITE Self-Funded Nursing Dementia Care: from £2250

These prices are only a guideline, please contact The Hollies Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jo Walters (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Last Refurbishment: 2018

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking

  • Plenty of parking and reserved space for visitors and disabled guests.

The Hollies Care Centre Reviews (123)

9.8

The Hollies Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 24 reviews in the last 2 years.
Over all time The Hollies Care Centre has 123 reviews.

Overall Experience
  • 107
  • 15
  • 1
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Date Published
  • 123
  • 8
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  • 24
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Reviewer Connection to The Hollies Care Centre
  • 58
  • 18
  • 7
  • 6
  • 6
  • 5
  • 5
  • 4
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  • 1
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Total of 123, showing 101-120
Review from Timothy F (Son of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been in The Hollies for 4 years before she died last week. Her care, for the whole time, has been absolutely fantastic. None of her family or friends ever went in announced and we always found her comfortable and well cared for.


The staff developed a close relationship with my mum,

sitting with her all night before she died. They made sure I was there too. Their professionalism and compassion gave my mum quality of both life and death.
Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your kind words and review. We have shared the comments with the team who always gain great encouragement from such positive feedback.

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Review from D C (Husband of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at The Hollies Care Home for five to six years. I visit her daily. She came to The Hollies from November 2011 until January 2012 and from approximately May 2012 until now, November 2017.
The home has changed and caring, over the years, has become a great deal better.
My
opinion is that The Hollies is a very good care home.
Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your kind words, these have been shared with the staff at The Hollies who will be encouraged by your review.

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Review from J L (Daughter of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hollies provided love for my father at a time we desperately needed it. The staff were kind, caring, helpful and efficient. My family and I will always be grateful for their care.
Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your review. We always share the comments with the team who I know will be encouraged by your kind words.

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Review from Richard C (Son of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at The Hollies for about three years until his death in September 2017. During his time there the care provided was excellent in all aspects. Every member of staff and the management team were involved and treated him with great dignity. As his needs became greater, he moved
to a new section of The Hollies where the care was also excellent. During his final days the staff continued to provide very compassionate care. Following his death, he and us as a family were truly looked after. Several staff attended his funeral. I am deeply grateful to The Hollies.
Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your kind words. We have shared your review with the staff at The Hollies who will be encouraged by your comments.

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Review from Christopher C (Son of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a spell in hospital in 2014 my father asked my wife and I to find him a care home. We visited six homes in our area unannounced and following these visits we chose The Hollies, Drake Lane, Dursley, Gloucestershire. We chose The Hollies as it provides end of life care when the time came.
I
cannot fault the care and attention that was given to my father, both in life and death. He was happy and contented in their care. When death finally came he was treated with care and dignity.
Our family cannot thank The Hollies and their staff enough for their care of my father.
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Review from Ann C (Daughter-in-law of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing 6 care homes in our area unannounced, we chose The Hollies for Dad due to their care and support for us even though we had not made an appt. Dad was of poor health when he arrived due to a spate of hospital admissions and we thought he would only be with us for 6 months, but the excellent
care, compassion and understanding during his stay and the dignity and care at end of life, dad was with them for 3 years. We cannot thank The Hollies and their staff enough for all they did to make his stay like he was at HOME.
Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your comments which we have shared with the staff. It is always gratifying to hear such positive comments and we gain great encouragement from your review.

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Review from Victoria P (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum came here in May 2017. She is very head strong and very difficult. As a family, we are very happy with her care that she is receiving and couldn't imagine her going to any other home. The Hollies is very very friendly with the most helpful staff. We definitely would recommend this to any other
family. Brilliant.
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Review from Angie J (Daughter of Resident) published on 4 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mum was in The Hollies for only 5 months. During that time she received excellent care. Her room was large and bright and she loved it. She enjoyed the activities and liked being able to choose whatever she would like to eat even if it wasn't on the menu. Sadly she passed peacefully away
on 19th August. The team were so caring. They regularly made sure she was comfortable and called me from the room I had been given overnight when her condition worsened. When she passed away the members of the team dressed her in her favourite clothes and she looked so serene. they surrounded her with her nicest photos and ornaments.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words. A copy of these has been shared with the team at The Hollies who will gain great encouragement from your review.

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Review from Paul C (Son of Resident) published on 30 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received extremely high standard of care over the last 2 and a half years. There is always a happy atmosphere and very friendly staff. I have peace of mind knowing my mum is safe and so well cared for in this lovely home.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words, a copy of which has been shared with the team at The Hollies who will be encouraged by your comments.

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Review from M C (Granddaughter of Resident) published on 21 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident here for a few years now and has dementia and mobility problems. We have found the care my grandad receives to be excellent. The staff genuinely care on a personal level. They are very mindful of individual needs and treat my grandad with respect and affection. He is very
happy and relaxed in the home and the staff respond very well to changes in care, eg. dietary requirements and medication, and we are very happy that he is receiving relevant care. The staff are very in tune with their residents and pick up on any signs of illness very quickly and respond accordingly. The home itself has a comfortable feel, like your own home and the food standards are very high.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which we have shared with the team at the Hollies, they take great encouragement from such positive comments.

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Review from Rosie D (Daughter of Resident) published on 20 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum enjoyed the memory cafe at The Hollies. The staff were really kind and pleasant. The place is comfortable and welcoming. She will now try out the respite care for a few days and is looking forward to getting to know the staff and residents better.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

We launched the Memory Café earlier this year so we are delighted that your Mum has been able to visit us. We are looking forward to welcoming her shortly.

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Review from W D (Daughter of Resident) published on 18 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the standard of care is very good and staff are very friendly and caring. Carers were understanding of my mother's needs and supported her appropriately. The management responds well to any concerns, investigates them promptly and puts corrective measures in place as appropriate.


Mum was

very content at The Hollies and after settling started to refer to it as "home". She became very fond of many staff members and took an interest in them and their families. Staff brought in their new babies, young children and dogs to visit her. Staff were very good humoured. Mum often enjoyed a laugh with them.


There is a full, well-designed activities programme which usually has something each week that can be accessed by residents with more complex needs. My mother's condition meant that she could not participate in many activities but we were allowed the use of The Hollies wheelchair car which meant that I could take her out for short trips and lunches.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which have been shared with the team who will be encouraged by your review.

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Review from Nathan D (Son of Resident) published on 14 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at The Hollies and myself and my family have been impressed by the time and patience the staff has put in, to ensure that my mother has settled as well as can be expected.
Mother has a lovely bedroom and enjoys helping out with jobs and going on many day trips which help to
keep her occupied. The staff are very kind to her and have her laughing regularly.
We feel totally at ease as a family, to know that mother is being cared for so competently and that she is happy and settled.
The staff is always happy to answer any questions you may have and nothing is too much trouble for them.
I am pleased that we were able to secure a place in this lovely home and appreciate all that the staff does to keep my mother happy and well.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which I have shared with the team who will take great encouragement from your review and comments.

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Review from Rachel (Daughter of Resident) published on 12 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend The Hollies highly enough. My mother has been resident there for more than a year and has received excellent care throughout her stay. I visit her almost every day - at various times - and am therefore entirely confident in my assessment of the service they provide. The staff team
and the atmosphere they create are friendly, warm, considerate, and fun. The environment is clean, attractive, and yet still homely. The management are both readily available and helpful. It is hard to imagine where you could find a better care home, and such a relief to have Mum in such capable and considerate hands.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind review which we will share with all of the staff. It is always good to hear feedback both good and bad and your very positive comments are really appreciated.

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Review from Ruth P (Daughter of Resident) published on 12 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care that my mum is receiving at The Hollies. I looked at a lot of homes before choosing The Hollies. I felt that they offered the most, including going on trips and having entertainment in house. The rooms are very nice and I was able to bring lots of mum's personal belongings
to make her room individual to her. Of course the care is the most important consideration, the staff all care for mum very well. She says she is happy here and they treat my mum with dignity and respect while still being friendly, they see the individual person in there own right.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which we have shared with the team who will be greatly encouraged.

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Review from Anne C (Daughter of Resident) published on 11 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very caring staff. There are always plenty of activities for residents to join in if they wish. The environment is friendly and everywhere seems fresh when you walk in with no smells. The food is mixed sometimes very good and other times poor but management seem to be addressing this.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your words of encouragement, it is always encouraging to get feedback both positive and constructive. Our recent changes to our kitchen and our recent move to 'All Fresh' cooking has already started to have a positive impact with greater menu choice and control for our residents - it is good to learn that these changes are being recognised.

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Review from D P (Son of Resident) published on 11 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a diagnosis of terminal cancer, mum was admitted to The Hollies for palliative care.


Over the next 10 months her condition became extremely complex with the development of vascular dementia.


The team at The Holliies provided a faultless service, and in spite of the difficult challenges

mum presented, were always one step ahead in finding a solution.


I work within the medical profession and am fully aware of how things should be done. The Hollies put all the theory into practice and far more.


If you are looking for a nursing home that provides all you could hope or wish for for your loved one, look no further.


In my opinion, you won't find better in the county.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which have been shared with the team who I know will gain much encouragement from your comments.

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Review from Marie M (Daughter of Resident) published on 10 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother stayed for 2 weeks respite last month.
She and I were extremely delighted with the service at The Hollies which was faultless. The staff are wonderful, so friendly and nothing is too much trouble. The home is beautifully clean and well appointed. The activities on offer are amazing, including
a trip for my mother on a canal boat!
I would strongly recommend The Hollies to anyone considering a care home, either short or long term.
A big thank you to the manager and all his team!
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your review and kind words, we hope that we will be able to look after your Mother at some point again in the future.

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Review from Jill (Daughter of Resident) published on 10 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is very well cared for in The Hollies. We find the vast majority of staff very good, the home is very clean and food good. The activities people in particular are lovely and try very hard to make residents and guests welcome. I would highly recommend the home to others.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words, we take lots of encouragement from the feedback that we receive.

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Review from Joyce E (Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stayed for two weeks respite with my husband whilst my daughter recovered form a foot operation. I would never have dreamt that I would ever stay in a nursing home, but I was totally surprised by how wonderful it was. The staff were wonderful so kind and caring, nothing was too much trouble. I had
a lovely bath which I had not managed to do for a very long time. The facilities were amazing just like a hotel. We would certainly stay again, and are thinking about trying a care home, either short or long term. I would certainly recommend The Hollies.
Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words. I have passed on your comments to the Team at The Hollies who are always encouraged to hear that their hard work and dedication is appreciated. We hope to see you again at some point in the future at The Hollies.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Hollies Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for The Hollies Care Centre is calculated as follows: ( (241 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 281 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hollies Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 25 Aug 2025

We have a number of beautiful ensuite bedrooms and luxury spacious suites available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.

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Awards / Recognitions (101)

Meet the Team (1)

Jo

Jo Walters

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

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