The Hollies

Drake Lane, Dursley GL11 5HA
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9.8 123 Reviews
  • The Hollies, Dursley
The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The well-trained teams create a welcoming environment and deliver family-like care to all residents. The purpose-built home has 58 en-suite bedrooms. There are also two luxurious garden suites that offer even more space and privacy.

Each resident is assigned their own key caregiver who is personally responsible for ensuring that tailored care plans are met and maintained. The team aim to create a caring and supportive community for residents, families and friends.

The Hollies is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by The Hollies

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2250
  • Self-Funded Residential Dementia Care: from £2300
  • Self-Funded Nursing Care: from £2250
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £2250
  • RESPITE Self-Funded Residential Dementia Care: from £2300
  • RESPITE Self-Funded Nursing Care: from £2250
  • RESPITE Self-Funded Nursing Dementia Care: from £2250

These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.

Contact The Hollies to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Hollies to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Elizabeth Walters (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (53)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking

  • Plenty of parking and reserved space for visitors and disabled guests.

The Hollies Reviews (123)

9.8

The Hollies has a Review Score of 9.8 (9.833) out of 10, based on 24 reviews in the last 2 years.
Over all time The Hollies has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Hollies
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Total of 123, showing 41-60
Review from D H (Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always cheerful and helpful. Room more than just comfortable. Altogether all rooms are excellent.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review, we were so happy to have your company! You are also welcome back to visit or stay with us. We wish you the best for the future and we hope to meet you again.
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Review from Liz W (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at The Hollies for two weeks to help her recovery. She found the stay very beneficial as convalescence and was comfortable in her lovely room. The staff were friendly and caring and she enjoyed the food and some social activities. She normally lives independently and it was a great
help for her to be so well looked after.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review regarding your mother's respite stay. We are so happy that she was able to recover exceptionally well and that she was happy with her room. We really enjoyed looking after…read more
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Review from M P (Resident) assisted by family/friend published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Hollies is very comfortable and the staff are caring and friendly. There are activities twice a day and frequent trips out in the minibus. After the change in night staff at 7pm, the place is very quiet and often lonely. There are no evening activities (perhaps twice a week?). Overall, very good
although, there have been some issues with laundry.
Reply from Chloe Ebbs, Administrator - Admissions Co-Ordinator at The Hollies
Thank you for the review regarding your current experience at the Hollies. We love to read about how caring and friendly our staff are; we do have an amazing team! We know how fond you are of our day…read more
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Review from K P (Respite Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was in The Hollies care home for two weeks respite care following discharge from hospital with a fractured pelvis as a result of a fall. Although expensive, the care I received during my stay was quite good and my injury/state of health noticeably improved during my stay. The ambience in The Hollies
was quite relaxed and comfortable. My main criticism was that food was only barely warm, when served.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review regarding your respite stay at The Hollies. We are happy to read that your stay was successful with an improvement in your wellbeing. We aim to give a relaxing environment to…read more
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Review from Jennifer F (Wife of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely home the Hollies is! My husband was only there a few hours before he passed but the staff were lovely on our visit. And a big shout out to the manager - she could not have done more for us A wonderful send off for my husband, thank you so much to the manager and team.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review regarding your husband. We are very happy to read that you were satisfied with the team and we will pass on the kind message on. Our manager thanks you for your lovely…read more
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Review from A L (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hollies provided a welcoming atmosphere and an exceptional standard of care, with a good ratio of staff to residents and very friendly, caring staff at all levels. I felt that Mum was in safe hands and that she was able to benefit considerably from her 2-week respite stay. Her stay was a great success
from her point of view also, in particular the range of activities on offer, interaction with other residents and the individual attention that she received. We will have no hesitation in arranging further respite stays.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for writing us a review regarding your mother's respite stay with us. She was a delight to look after and we hope to see her again in the future. We are very grateful for your kind words…read more
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Review from Jill G (Daughter of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and respect my mum received at The Hollies. Her room was always immaculate and staff knew how much music and song helped, so there was always an effort to include those activities. A couple of things got lost in translation but nothing serious. I'm very happy with the experience.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for writing a review. The home appreciates your kind words about the service we provide and we are happy to be able to have ticked the right boxes for your mother. She was such a gentle and…read more
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Review from Jill F (Daughter of Resident) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to the Hollies for eight days of emergency respite care. She was warmly welcomed and really appreciated the personal touches. For example, the attention to detail regarding her care needs, the lovely bouquet of flowers in her room and the visit from the chef to chat about her dietary likes
and dislikes. It was a pleasant experience for her and we would thoroughly recommend it. I had peace of mind that my mother was being well cared for.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review, we really appreciate your kind words regarding the Hollies Care Centre and we are happy to read that your mother was satisfied with the services provided. We want to help as…read more
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Review from M W (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and kindness that the staff showed towards my father and towards my sister and myself, especially during Dad's last few days.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review and we appreciate your opinion about the Hollies Care Centre. As I have previously said, all departments are so grateful to have been given the privilege of looking after…read more
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Review from Elaine C (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father resided at The Hollies for nearly two years and was extremely happy there. His care was not only very professional but everyone from housekeeping to the manager was so patient, kind and cheerful. They were also extremely helpful and kind, particularly at the end, to my sister and I. They kept
the home covid free and we were able to enjoy pod visits. I have no hesitation in recommending them.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review! First of all, everyone in the home (from management to all departments) would like to thank you for your kind words about the Hollies. The experience of looking after your…read more
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Review from Alison R (Daughter of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum stayed at The Hollies for just under three weeks for respite care, having heard that it was a good place to go. Her overriding impression was of the excellence of all the staff - their kindness, friendliness, capabilities and professionalism. She felt well cared for and safe, with a very good ratio
of staff to residents. The quality and choice of food was excellent. Mum had a very nice large room with an ensuite wetroom and a comfortable bed. Although there was a large window, the room had no outlook which could be a little claustrophobic but she made sure she got out and made good use of the communal room (although this was unfortunately closed for a few days during her stay for maintenance work). I felt entirely confident that she was safe and being well looked after. She felt well cared for, well fed and well rested - exactly how respite care should be.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your lovely review. We are very happy to read that your mother's impression of the Hollies was marvellous! She was absolutely lovely to look after and we were very happy to see her…read more
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Review from Julia F (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Hollies have provided my mum with a very good level of care since her admission, following a period of ill health. She has recently undergone a knee replacement operation and it was a great relief to my brother and myself that she would be returning from hospital to convalesce at the Hollies. Throughout
the consultation process before the operation, the operation itself and visits to the hospital for post-op checks, the Hollies have transported Mum to Bristol in the special transport on around six occasions. This has been greatly appreciated by us all, knowing that she was in safe hands. The head nurse has been extremely kind and helpful in keeping us notified about Mum's situation. Mum enjoys the quiz sessions organised by the entertainment team. She has also enjoyed watching a muntjac grazing on the hillside outside her room.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review! I am pleased to read that you are satisfied with the services we have provided your mother with, especially in the time of her going through her surgery. Your mother is…read more
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Review from Tanya M (Granddaughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at so many care homes, and none of them feeling quite right, we viewed The Hollies, and wow! It is set in a lovely area with stunning views. It is decorated to such a high standard; it feels more like a hotel! It is absolutely beautiful.
My nan is receiving such a high level of care
that is tailored to her needs. She takes part in many activities; there is always something to keep her entertained.
My nan's needs are quite complex, however, this was never an issue with The Hollies. Nothing is too much trouble. I ring most days to see how my nan is doing, and I can always get through to somebody, and they always have time to talk to me to update me on how she is. The staff are always friendly and helpful. One lady in the office went out of her way to ensure we were kept well informed and happy with everything during the time my nan transferring to The Hollies from the hospital. I was ringing her almost every day, and she was always available to put my mind at ease.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Good afternoon and thank you for your review. I am so pleased to read that your experience with The Hollies, from day one, has been excellent! We are very proud of the hard work our staff put in to…read more
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Review from Oscar S (Nephew of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt entered The Hollies in January from hospital following an operation. We had no previous experience of care homes, and the manager and staff could not have been more friendly and helpful. The admissions coordinator is lovely, and she helped us every step of the way, taking time to answer every
little query in a patient and friendly way. When Aunt moved in, she was made to feel so welcome and comfortable, and the staff made a big fuss of her. The hospitality manager visited her on the first day and noted down all her favourite dishes and likes and dislikes. My aunt is used to good service, and she cannot fault anything about The Hollies. The room is just like a 5-star hotel, and the food is amazing with a wide range of choice every day, with everything homemade and fresh. We were obviously concerned about the position on visiting, but this proved to run very smoothly and efficiently. We checked a lot of other homes before deciding on The Hollies. It's not cheap but by far the best.
Reply from Karen Harrison, HR Coordinator at The Hollies
Thank you for your review. I am so pleased to hear that you are satisfied with the care that your aunt is receiving at The Hollies. Thank you so much for your lovely comments; we try our hardest to…read more
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Review from Sandra S (Daughter of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely happy with all aspects of my fathers care at The Hollies, and would not hesitate to recommend it. The standards of clinical and personal care (including dignified end of life care) are very high. Care is always delivered with compassion, empathy and friendliness. Staff retention levels
seem good. The food and kitchen staff are excellent, with a wide variety of choice and flexibility. The kitchen is very good at catering for communal special occasions, such as Christmas, Burn's lunch and summer barbecues. There is a wide variety of activities on offer, including gardening, crafts and trips out. In summary, The Hollies gave my father three very happy years in a well-run, caring home.
Reply from Karen Tucker, HR Coordinator at The Hollies
Thank you for your review. We really appreciate the kind words given to The Hollies, and we are very grateful that you were happy with the service we gave your father. Your father was a thoughtful,…read more
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Review from Ann H (Daughter of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hollies Care Center and the entire team of staff provided wonderful care for Dad. He was very happy in his home, enjoyed the outside space and the shared human environment whilst he was well enough, and in his final days, was treated with such respect, kindness and dignity. As a family, we are eternally
grateful.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review, and we are pleased to read that your father was happy at the Hollies Care Centre. He was such an intelligent gentleman who always had interesting stories to tell the staff…read more
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Review from R H (Daughter of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hollies demonstrated extremely compassionate and skilled levels of care for both my mum and me. I was impressed at how individually all residents are treated and encouraged to leave their rooms and join in as appropriate. It is an extremely stable team of staff who develop excellent relationships
with the residents. Go the extra mile and ensure a caring and upbeat environment full of dignity, fun and kindness.
Reply from Chloe Ebbs, Administrator at The Hollies
Thank you for your review. We really appreciate the kind words given to The Hollies, and we are very grateful that you were happy with the service we gave your Mother. Your Mother was a thoughtful,…read more
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Review from Barbara H (Daughter of Resident) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to commend The Hollies for the way they looked after my father for the many months of restricted visiting during the Covid-19 pandemic. During the past four years, he considered The Hollies his home. As relatives, my husband and I felt included in all aspects of his care and looked after
during the difficult last few days of his life.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review. We really appreciate the kind words given to The Hollies, and we are very grateful that you were happy with the service we gave your father. Your father was a thoughtful,…read more
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Review from Mark C (Partner of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first visit to The Hollies, it became very clear that nothing was too much trouble, be it how my partner wanted her accommodation decorated (the wallpaper at £60 a roll) to a specialist bed that was purchased from a hospice. Staff members would all comment about my partner's no-nonsense
attitude to what she expected and wanted from staff and she will miss you all.
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review. I am happy you were fulfilled with how The Hollies Care Centre look after their residents and families personally. We feel it is extremely important to ensure it feels as…read more
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Review from Gordon L (Son of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention devoted to my mother, especially in her last few weeks of her life, was very good. The Hollies also provide many activities for the residents in their care, and arrangements can be made to use the company's own vehicles to give them a day out locally for a change of scenery. Overall,
well recommended..
Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies
Thank you for your review. I am glad you are pleased with the service we gave your mother and we feel every resident's situation is important to look after. We are very proud of the activities we…read more
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for The Hollies is calculated as follows: ( (241 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 281 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hollies is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Jo

Jo Walters

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

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