Penhill

81 Station Road, Shirehampton, Bristol BS11 9TY

Penhill is a care home offering both respite and long term residential care for its residents who are treated with dignity and respect by the home’s team of carers.


The home has been decorated to a high standard and tastefully furnished throughout, including a number of comfortable and relaxing lounge areas.


Residents are encouraged to continue pursuing their hobbies and interests with regular activities and entertainers organised to ensure residents enjoy a fulfilling lifestyle.

Owner: Penhill Residential Home Ltd

Person in charge: Kath O’Dwyer (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages from 65 to 110.

Single Rooms: 17

Shared Rooms: 1

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £700 – £750 (These prices are only a guideline, please contact Penhill to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Penhill: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Penhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Penhill in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Penhill is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Penhill is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 5 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Penhill has a Review Score of 10 (10.000) from 11 Reviews


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Penhill?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Penhill

  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mum moved to Penhill in October 2017 and to say that it has a homely atmosphere is an understatement. I can not speak highly enough of the care and constant attention that she receives there. The owners and well-trained care staff cannot do enough for the residents, to ensure that they are as well fed, and comfortable, as they would be in a 5-star hotel! I cannot thank the owners enough for establishing this wonderful home and making my mum happy. The relief of knowing that she is safe and well cared for is indescribable. I visit her frequently and I am constantly amazed by the welcome I receive every time into their community. Penhill is unique and very special.

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

The move from independent living to a shared home is a massive decision. Mum has been in Penhill for almost 3 months and settled in so well. The staff are kind, attentive and have created a "home from home" atmosphere. The food is cooked on site and is excellent. Mum has put on some much-needed weight. The daily activities are amazing! Mum is happier now than she ever was living independently. I can visit whenever I like and have lunch with mum. Visitors/relatives are invited to lots of events and social occasions. The surroundings are furnished to a high standard and the owners visit daily to check that residents have what they need and want. Mum and all the family are delighted with Penhill and relieved that she is in such a safe and happy environment.

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

Mum has been at Penhill for seven years. All the staff are very attentive to mum's needs and are always friendly and welcoming. The standard of care is very high, with a choice of food offered at lunch and supper time. The communal areas and mum's room are well maintained and very clean. There is a very homely and happy atmosphere at Penhill and I'm very glad mum lives there.

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

I would like to comment on the excellent care given to my father-in-law at Penhill. When we visit he cannot praise the staff highly enough for the dignity, help and total support he receives. Father-in-law always comments that nothing is too much trouble for the staff as he realises his needs are very high and he feels privileged to be at Penhill. He tells us even when he calls in the middle of the night because he can't sleep a sandwich, chat and cup of tea is provided without any issues! Wonderful!

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

My mother in law has been in this home since December 2016. I cannot speak highly enough of the staff and the care she has been given. It has changed her life as when she was in her own home she had lost interest in herself and was always unhappy. She now is a different person, she is happy, looks really well, takes an interest in how she looks and all family enjoy going to visit. This is all down to the care she is given. Nothing is too much trouble and management and staff are all kind with nothing being too much trouble. As a family, we all recommend this home. Residents are encouraged to get involved in activities such as exercising, games and flower arranging. There is a very home from home atmosphere, with lovely gardens to enjoy which you can sit in the conservatory and admire. Residents have their nails painted every week by staff and they even clean all their glasses. All these things make a difference and you just see everyone is well cared for. Also it is spotlessly clean, as are the residents.

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

Mum has now been at Penhill for 12 months and I wanted to update my review (last made May 2016). I didn't think things could get any better but they have. We have shared a year of consistently good care with continuing high standards in every area. The Manager and the staff excel in providing a home from home with extras! Monthly trips are arranged and high days and holidays celebrated with great enthusiasm. Everyone is made to feel special and those who cannot join in with activities for whatever reason are still included in some way. I quote "if xxx can't get to the activity, we take the activity to her", it is this thoughtfulness that makes this a very special place.

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

Penhill is an outstanding care home. We are delighted with the clean homely surroundings; the quality of food on offer; the involvement of residents in making suggestions and planning events; the activities and outings that are arranged; and all the standard of care provided in a warm family atmosphere. The owners have set this standard of excellence and are very involved. The manager and senior staff ensure the day-to-day running of the home is exemplary and the staff are unfailingly warm, friendly, patient, and caring. What more could one want for an elderly relative?

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

I would highly recommend this home, my mum was reluctant to leave her own home, but sadly no longer able to cope alone. The staff made my mum welcome from day one, encouraged and supported her to engage with others and take part in activities; nothing was ever too much trouble. The home is very well managed and maintained; visitors are always made to feel welcome. The food is of a high standard, home cooked and enjoyed by all. I cannot praise the staff highly enough for their patience, kindness and understanding in supporting my mums care needs during her stay, knowing she was safe and well looked after was comforting and reassuring for the family. Sadly mum passed peacefully away in September 2016, age 96. The end of life care and support provided by the staff to mum and the family during her last days and hours was excellent; mum was well cared for, treated with dignity, respect and compassion. I will always be grateful for the kindness and care my mum received during her stay.

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

I found Pennhill to be a safe and enjoyable environment for my Mum. She is so much happier within herself. Nothing is too much for them. It is alway spotless and never untidy. The team are all very caring. Would not want my Mum to be anywhere else. I can highly recommend it with glowing colours. The food is of a high standard.

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

Our lovely mum has been lucky enough to be a resident at Penhill since August 2015, I can speak for the whole family on how relieved we feel that mum is somewhere where she is safe and cared for 24 hours a day. We visit every day so can see what actually goes on, it is a beautiful home with really caring staff, our mum is very happy, which makes us happy. Thank God for Penhill, we would have no hesitation in recommending this home for anyone looking for a home for a loved one.

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

My aunt was welcomed into Penhill Residential Home on the 18th March 2016 after being in and out of hospital for a month, she was quite poorly.
From day one the management and staff gave their best the Manager and Asst Manager showed her great kindness and care throughout her time there. She sadly passed away peacefully on Sunday 1st May. I shall will always be grateful for the kindness and care that she received .

How likely would you be to recommend Penhill? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 13 hours ago

Single en suite

Awards / Recognitions

April 2017

Top 20 Care Homes South West England 2017

Recipient: Penhill

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Penhill