Penhill

This beautiful house really is very homely, extended families are also made to feel very welcome to the Penhill family. I would very highly recommend it.

I would have no hesitation in recommending this home to you and your loved ones.

As a family member, I have always been made really welcome whatever time I turn up to visit and can stay as long as I wish. Mum's happy and content.

I saw the staff support a service user to walk to the dining room. This service user is not usually able to mobilise. On this occasion, she walked a couple of steps, the staff supported her to walk all of the way by encouraging her. One staff member followed closely with the wheelchair that they were going to use to transfer her. It would have been very easy and less time-consuming to pop her on the wheelchair. The way they supported her was a great example of person-centred support and lovely to see.

I visited my aunt at Penhill a few days ago during their Jubilee celebrations. Everyone was having an amazing time. My aunt absolutely loves it there - I could never have imagined she would be so content after she had to leave her own home. The manager and staff are all amazing - nothing is too much trouble. A proper home-from-home experience... I would recommend it to anyone.

My dad has been in Penhill for just over a year. It was a difficult adjustment for him, leaving the family home of 58 years. He has settled in well thanks to the caring staff and manager. I have always been welcomed on my visits and kept informed of any health issues with dad. The food is cooked on-site, which always smells so nice when I am there. I would have no hesitation in recommending Penhill to anyone.

My aunt went to Penhill for an extended period of respite care. She found it difficult to settle but the staff were always understanding, friendly and professional. They were very helpful and supportive towards me.

My dad has been in Penhill for about 6 weeks now and the care he has received during this time has been amazing. Nothing is ever too much trouble for all the lovely staff. My dad is putting on weight (which was needed) with all the lovely homecooked food. Penhill has a lovely feeling of family and warmth when you visit. My dad has settled in so well and it's a pleasure to visit knowing he is happy and enjoying the company of both the residents and the carers.

My Mother went to Penhill for two weeks respite, the standard of care and friendliness of the staff was faultless. Nothing was too much trouble and I was always made to feel welcome when I visited. The standard of the food and my mother's room was excellent. If Mum needs to be somewhere permanently I would go straight back to Penhill.

I have lived in the area all my life, so when my late father needed a residential home, I had no hesitation in choosing Penhill. As I had heard such good things about it, I was not disappointed, as they were marvellous to him. Nothing was too much trouble for the staff and all were so welcoming. I would be the first to recommend Penhill to anyone looking for a good and caring care home.

My grandmother moved to Penhill early this year, it was an extremely anxious time for us as a family trying to look after an elderly relative in the midst of Covid. We were put at ease by the kindness and compassion of the manager, she was always happy to reassure us. We were concerned about grandma’s welfare at home, well we couldn’t have made a better choice, grandma is thriving, she has a whole new social life, a circle of friends, she tells us she is extremely well cared for, she loves the food. Activities are fun and quiz life has tested her somewhat. She loves to knit and natter and is making squares for charity. Her love of flowers is embraced in the beautifully kept grounds, she is looking forward to apples from the fruit tree. All her worries are gone, we see her smiling again. The visiting pod is safe and well looked after and we have loved closer contact visits recently too. Grandma says her room is lovely and her pictures hang on the wall and make it feel like home.

As a family, our experience of placing a member of our family into residential care has been extremely good in what could have been very difficult circumstances. From day one he has been made to feel at home and all of his requests have been met with positive responses. Our experience when dealing with all of the staff has been good, they are always polite and most importantly of all cheerful.

Having realised I could not stay in my own home on my own, I moved into Penhill for a months trial, which has been very successful, and I have decided to make it my forever home. The staff are very nice, helpful and kind. My room is very good as I am on the ground floor. Penhill also has beautiful gardens. I would recommend this care home.

My first contact with Penhill was when the manager came out to meet mum and me prior to a week's respite care for mum. I instantly felt that this caring and capable woman knew what she was talking about and wasn't trying to "sell" the home. She really put my mind at rest and I felt very much at ease going away for my own break. Penhill is the most amazing place. My mum went in for respite care of one week, originally. When I went to collect her she was in tears at leaving because she had enjoyed it so much. One week later, mum moved into Penhill permanently. The staff were amazing, without exception, and I was never made to feel a nuisance when I called or visited. Mum was welcomed with open arms and loved the care and attention she received. Mum was in Penhill for 16 months until she passed away. She received the very best care at all times and I absolutely recommend Penhill as the gold standard in residential care.

If you are looking for a care home I highly recommend Penhill. Thank you to all the staff there for their hard work.

Mum died peacefully at Penhill, the place she called home, in July 2020. She moved there in June 2018, initially for a period of rehabilitation but, after a short time, made the decision to make it her permanent home. During the two years she lived there she was treated with love, compassion, respect, friendship, care, humour, warmth and encouragement by all at Penhill. I cannot thank them enough for all they gave to her and the love, care and support they have shown to us, her family, especially during her last weeks. What a blessing that we found Penhill.

Excellent care from all the team at Penhill while my father spent his final year before passing away peacefully in October 2019. My father felt completely at home with staff and fellow residents which made us feel content and happy that he was being so well looked after.

Penhill residential care home has been excellent since my relative moved in in the summer. All staff are very supportive and caring. They always have time to answer questions. The food is excellent and the home is always clean. The laundry service is great and very prompt. My relative loves sitting in the conservatory looking at the beautiful garden and pond.

Until the age of 95, my mother-in-law had been living independently. During the last year, the family started to notice changes in her mood and she was losing weight. She had also begun showing signs of being nervous about being alone. Although we tried to help her the best we could, we realised the time had come when she needed full-time care and support. She has now been in Penhill for the past 10 months, and we can't praise the manager and staff enough for their care and kindness. She has started to put on weight due to the good food and is happier now than she has been for a long time. As a family, we would highly recommend Penhill as a home from home.

Penhill residential home is very friendly, helpful and welcoming. Resident said that they are comfortable, happy and feel that Penhill is homely. Penhill is a safe environment for residents to live in and is personal. The environment is very clean and residents have a nice garden, picnic area and activities to occupy the residents.