Penhill

81 Station Road, Shirehampton, Bristol BS11 9TY
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9.9 63 Reviews
  • Penhill, Bristol
Penhill is a multi-award-winning residential care home with an outstanding reputation based in the suburbs of Bristol, close to local amenities and excellent transport links.

Specialising in long-term care for up to 19 residents, the independent family-run home offers an authentic home-from-home experience through its spacious and welcoming environment.

Staff are recruited locally, fully trained and provide the highest quality care, 24 hours a day. With a warm and personable approach, they endeavour to treat residents with love, respect and kindness.

Care is focused on the needs of the individual. Upholding dignity, independence and a sense of community is essential, so weekly forum meetings are held with residents to discuss the service.

Penhill is decorated to high standards throughout to help maintain a relaxing and comfortable atmosphere and has wheelchair access to all facilities. Residents benefit from en suite bathrooms, Wi-Fi, telephones and televisions in their fully furnished bedrooms, and have several communal spaces to unwind in around the grounds.

A large, cosy lounge sits at the heart of the home which includes an open log fire.

The dining room has an open kitchen where high quality, nutritious meals and freshly baked cakes are prepared.

The conservatory is a favourite spot for many to enjoy the beautifully presented gardens. The lawns and terrace are well maintained and easily accessible for all.

There are plenty of stimulating activities to get involved with and a lively entertainment programme to look forward to.

Penhill makes the transition from independent living to residential care seamless whilst maintaining independence. Staff treat residents like family, which extends to the individualised service they provide. Through dedication and a clear ethos, Penhill has achieved an excellent reputation over the last 20 years.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £970 – £1487

These prices are only a guideline, please contact Penhill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Penhill Residential Home Ltd

Person in charge

  • Nathan Corfield (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Admission will be based on individual assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (1)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Penhill Residential Home and are encouraged to maintain regular contact with their loved ones. To ensure the comfort and wellbeing of all residents, visitors are kindly asked to respect the home's protected mealtimes, during which visits should be avoided unless by prior arrangement.


    When spending time in communal areas, visitors are reminded to be considerate of other residents, maintaining appropriate noise levels and respecting personal space. Visits may be subject to specific guidelines at certain times, and it is recommended that visitors check ahead for any updates

Parking

  • There is a courtyard for residents families to drive right up to the home to collect their loved ones. There is ample parking just outside Penhill for around 10-15 cars in a closed off road.

Penhill Reviews (63)

Total of 63, showing 41-60
9.9

Penhill has a Review Score of 9.9 (9.864) out of 10, based on 19 reviews in the last 2 years. Over all time Penhill has 63 reviews.

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Review from A J (Resident) assisted by family/friend published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having realised I could not stay in my own home on my own, I moved into Penhill for a months trial, which has been very successful, and I have decided to make it my forever home. The staff are very nice, helpful and kind. My room is very good as I am on the ground floor. Penhill also has beautiful gardens.
I would recommend this care home.

Reply from Kath O'Dwyer, Manager at Penhill

it is with absolute pleasure that we get to welcome you to the Penhill family. We already enjoy sharing stories of your interesting life, your beautiful family and the travelling you have done. A lifetime of stories to share, I'm glad that you love the beautiful room and the views over the garden, Penhill really is a pretty house, a beautiful home, and I am really pleased that we now get to share it with you and your family too. Thank you for taking the time to write such a heartfelt review and for the recommendation.
Kindest regards.

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Review from Alison P (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first contact with Penhill was when the manager came out to meet mum and me prior to a week's respite care for mum. I instantly felt that this caring and capable woman knew what she was talking about and wasn't trying to "sell" the home. She really put my mind at rest and I felt very much at ease
going away for my own break. Penhill is the most amazing place. My mum went in for respite care of one week, originally. When I went to collect her she was in tears at leaving because she had enjoyed it so much. One week later, mum moved into Penhill permanently. The staff were amazing, without exception, and I was never made to feel a nuisance when I called or visited. Mum was welcomed with open arms and loved the care and attention she received. Mum was in Penhill for 16 months until she passed away. She received the very best care at all times and I absolutely recommend Penhill as the gold standard in residential care.

Reply from Kath O'Dwyer, Manager at Penhill

It was a pleasure from the 1st time of meeting your beautiful mum to have her in our care, and you as part of the extended Penhill family. She made us smile with her wit and dry sense of humour, her heart filled with kindness and compassion and wisdom that we all loved. She will remain forever in our hearts, as will you all. God bless.

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Review from Liz L (Great-Niece of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt moved to Penhill in 2015 at the age of 98. It is not just a care home, it is a family. Every resident has their needs met individually and are looked after with so much care and love.
Recently my Great Aunt ended up needing to go to the hospital. Although they informed us she would not
be able to return home, the leadership staff at Penhill went above and beyond what they needed to do to ensure she returned to home for her final days.
Since returning with an end of life care plan the staff are doing things above and beyond their normal day to day routine. My Great Aunt, now 103, is happy and receiving the best treatment of love, laughter and the familiar faces of the staff.
During these past few months of lockdown, Penhill has kept all families updated on their situation and to date have been Covid free for the whole 6 months. An absolute credit to the staff.
If you are looking for a care home I highly recommend Penhill. Thank you to all the staff there for their hard work.

Reply from Kath O'Dwyer, Manager at Penhill

Hey Liz, it is only ever a pleasure to care for your beautiful aunt who continues to astound us on a daily basis, a lifetime of stories, a smile on her face and always words of wisdom. She is very much loved and being able to bring her home for the last journey of her life is as much as our pleasure as it is her wishes. We are truly humbled to be able to spend time with the great lady that she is and over 100 years of stories. You are all very loved by your aunt, and we will continue to do our absolute best to keep that smile on her face. Thank you for your kind and humbling words. It means so very much to us all. Kindest regards.

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Review from Dorothy J (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum died peacefully at Penhill, the place she called home, in July 2020. She moved there in June 2018, initially for a period of rehabilitation but, after a short time, made the decision to make it her permanent home. During the two years she lived there she was treated with love, compassion, respect,
friendship, care, humour, warmth and encouragement by all at Penhill. I cannot thank them enough for all they gave to her and the love, care and support they have shown to us, her family, especially during her last weeks. What a blessing that we found Penhill.

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Review from M W (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the team at Penhill while my father spent his final year before passing away peacefully in October 2019. My father felt completely at home with staff and fellow residents which made us feel content and happy that he was being so well looked after.

Reply from Kath O'Dwyer, Manager at Penhill

It was such an absolute pleasure to share the time we had with your beautiful dad, he was such a warm-hearted and loving character with a beaming smile and a great sense of humour. he leaves us with the fondest memories of our time with him. Absolutely precious. Kindest regards, Kath.

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Review from C M (Granddaughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Penhill residential care home has been excellent since my relative moved in in the summer. All staff are very supportive and caring. They always have time to answer questions. The food is excellent and the home is always clean. The laundry service is great and very prompt. My relative loves sitting
in the conservatory looking at the beautiful garden and pond.

Reply from Kath O'Dwyer, Manager at Penhill

Thank you so much for your beautiful heartfelt review, it really is an absolute pleasure to care for such a kind and generous resident. We are so glad to have such an extremely loved pillar of this local community sharing every day with us. Kind regards, Kath.

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Review from L S (Daughter-in-law of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Until the age of 95, my mother-in-law had been living independently. During the last year, the family started to notice changes in her mood and she was losing weight. She had also begun showing signs of being nervous about being alone. Although we tried to help her the best we could, we realised the
time had come when she needed full-time care and support. She has now been in Penhill for the past 10 months, and we can't praise the manager and staff enough for their care and kindness. She has started to put on weight due to the good food and is happier now than she has been for a long time. As a family, we would highly recommend Penhill as a home from home.

Reply from Kath O'Dwyer, Manager at Penhill

Thank you so much for the lovely review Linda, it has certainly been a pleasure having mum at Penhill, she brings a smile to all our faces on a daily basis and fills the home with laughter and her amazing stories. Thank you all for trusting us to care for her, it really is a pleasure. Kind regards, Kath.

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Review from S F (Friend of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Penhill residential home is very friendly, helpful and welcoming. Resident said that they are comfortable, happy and feel that Penhill is homely. Penhill is a safe environment for residents to live in and is personal. The environment is very clean and residents have a nice garden, picnic area and activities
to occupy the residents.

Reply from Kath O'Dwyer, Manager at Penhill

Hi Sophia, thank you so much for your lovely comments, it is nice to hear the experiences of friends of our residents and welcome you to our lovely home. We certainly enjoy your company on visits. Thank you for such a lovely review. Wishing you a very happy new year. Kath.

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Review from Bob T (Son of Resident) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole of our family have nothing but the highest praise for the staff, facilities and general running of the place my mother was pleased to call home. Be assured we really understand and agree with the options given.

Reply from Kath O'Dwyer, Manager at Penhill

Dear Bob and your lovely family. Thank you so much for your kind words. Your beautiful mum never failed to bring a smile to the faces of everyone she spent time with. It was a great pleasure and privilege to know such a gracious, kind and wise lady, a lifetime of stories, knowledge and fun, we shared it all. She was certainly one of life's characters, and she loved you all very much. Kindest regards Kath.

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Review from David T (Son-in-law of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tonight Penhill hosted an early Guy Fawkes night for residents, family, friends and staff. The evening included amazing food, drink and a wonderful bonfire and firework display accompanied by suitable atmospheric music. Absolutely brilliant and the level of sophistication was totally unexpected in that
the professionalism seemed to me on a level with a New Year celebration conducted in London along the River Thames.


Penhill shows such love, care and attention to their residents and it was so wonderful to share this evening with not only my Mother-in-Law and other residents, but with the families and staff of Penhill.


Thank you.

Reply from Kathleen O'Dwyer, Manager at Penhill

Hi David, what a pleasure to read your review. I speak on behalf of everyone at Penhill when I say thank you for your support at our Bonfire Spectacular. I look forward to seeing any photo's that you took on your return. Kindest regards, Kath.

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Review from Paul B (Son of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like a cross between a warm friendly family home and a good small hotel. The staff are extremely attentive to residents and extremely welcoming to visitors. There is a very pleasant atmosphere in the home and the rooms, both public and bedrooms, are very clean, bright and welcoming. A very
good range of homemade freshly prepared foods geared to residents individual preferences are offered. My dad has been a resident for the last 6 months and is very happy. I cannot recommend the home too highly.

Reply from Kathleen O'Dwyer, Manager at Penhill

Hi Paul, what a lovely review. It has been a pleasure from our 1st meeting with your dad to welcome him as part of the Penhill family. He has certainly settled in to become a very much loved resident. It is always an absolute delight to extend our hospitality to you and your family and we hope to share lots of precious moments with you all. Kindest Regards, Kath

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Review from Chris W (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and understanding mum received was excellent from all members of staff. The welcome received by visitors was very warm and inviting. The home is kept clean, warm and the residents can enjoy a varied menu. Mum led an independent (where possible) and dignified life at Penhill. I would recommend
this place to everyone.

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Review from Michael S (Son of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very sadly, mum passed away at Penhill on the third of June. The level of care, compassion and sensitivity shown towards mum, my wife and myself was exceptional. The owners, the staff and the management have been so kind and nothing has been too much trouble. Once again, I cannot recommend Penhill enough,
from the friendly, helpful staff, the management, the cleanliness of the home, the food and most importantly the homely atmosphere that sets Penhill apart from other places.

Reply from Kathleen O'Dwyer, Manager at Penhill

It is with sadness in our hearts that we will remember your mum with such fondness and can say that it was only always a pleasure to be a part of Mum's life and to care for her in Penhill (her home). Your kind comments are received with gratitude and love.

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Review from Elaine A (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Penhill in October 2017 and to say that it has a homely atmosphere is an understatement. I can not speak highly enough of the care and constant attention that she receives there. The owners and well-trained care staff cannot do enough for the residents, to ensure that they are as well
fed, and comfortable, as they would be in a 5-star hotel! I cannot thank the owners enough for establishing this wonderful home and making my mum happy. The relief of knowing that she is safe and well cared for is indescribable. I visit her frequently and I am constantly amazed by the welcome I receive every time into their community. Penhill is unique and very special.

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Review from Jane S (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The move from independent living to a shared home is a massive decision. Mum has been in Penhill for almost 3 months and settled in so well. The staff are kind, attentive and have created a "home from home" atmosphere. The food is cooked on site and is excellent. Mum has put on some much-needed weight.
The daily activities are amazing! Mum is happier now than she ever was living independently. I can visit whenever I like and have lunch with mum. Visitors/relatives are invited to lots of events and social occasions. The surroundings are furnished to a high standard and the owners visit daily to check that residents have what they need and want. Mum and all the family are delighted with Penhill and relieved that she is in such a safe and happy environment.

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Review from L C (Daughter-in-law of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to comment on the excellent care given to my father-in-law at Penhill. When we visit he cannot praise the staff highly enough for the dignity, help and total support he receives. Father-in-law always comments that nothing is too much trouble for the staff as he realises his needs are very
high and he feels privileged to be at Penhill. He tells us even when he calls in the middle of the night because he can't sleep a sandwich, chat and cup of tea is provided without any issues! Wonderful!

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Review from Mary S (Daughter-in-law of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in this home since December 2016. I cannot speak highly enough of the staff and the care she has been given. It has changed her life as when she was in her own home she had lost interest in herself and was always unhappy. She now is a different person, she is happy, looks
really well, takes an interest in how she looks and all family enjoy going to visit. This is all down to the care she is given. Nothing is too much trouble and management and staff are all kind with nothing being too much trouble. As a family, we all recommend this home. Residents are encouraged to get involved in activities such as exercising, games and flower arranging. There is a very home from home atmosphere, with lovely gardens to enjoy which you can sit in the conservatory and admire. Residents have their nails painted every week by staff and they even clean all their glasses. All these things make a difference and you just see everyone is well cared for. Also it is spotlessly clean, as are the residents.

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Review from Jan R (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Penhill for 12 months and I wanted to update my review (last made May 2016). I didn't think things could get any better but they have. We have shared a year of consistently good care with continuing high standards in every area. The Manager and the staff excel in providing a home
from home with extras! Monthly trips are arranged and high days and holidays celebrated with great enthusiasm. Everyone is made to feel special and those who cannot join in with activities for whatever reason are still included in some way. I quote "if xxx can't get to the activity, we take the activity to her", it is this thoughtfulness that makes this a very special place.

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Review from Peter H (Nephew of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Penhill is an outstanding care home. We are delighted with the clean homely surroundings; the quality of food on offer; the involvement of residents in making suggestions and planning events; the activities and outings that are arranged; and all the standard of care provided in a warm family atmosphere.
The owners have set this standard of excellence and are very involved. The manager and senior staff ensure the day-to-day running of the home is exemplary and the staff are unfailingly warm, friendly, patient, and caring. What more could one want for an elderly relative?

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Review from Bev M (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this home, my mum was reluctant to leave her own home, but sadly no longer able to cope alone. The staff made my mum welcome from day one, encouraged and supported her to engage with others and take part in activities; nothing was ever too much trouble. The home is very well
managed and maintained; visitors are always made to feel welcome. The food is of a high standard, home cooked and enjoyed by all. I cannot praise the staff highly enough for their patience, kindness and understanding in supporting my mums care needs during her stay, knowing she was safe and well looked after was comforting and reassuring for the family. Sadly mum passed peacefully away in September 2016, age 96. The end of life care and support provided by the staff to mum and the family during her last days and hours was excellent; mum was well cared for, treated with dignity, respect and compassion. I will always be grateful for the kindness and care my mum received during her stay.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Penhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Penhill is calculated as follows: ( (192 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 221 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penhill is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

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Nate Corfield

Job Title: Home Manager

Joined: 2021

With over 30 years of dedicated service in health and social care, I bring extensive experience, strong leadership, and an unwavering passion for delivering high-quality, person-centred care. As a long-standing Registered Manager, I have consistently led teams to excellence, ensuring compliance, compassion, and innovation are at the heart of every service I oversee.


Confident, independent, and highly motivated, I thrive in challenging environments and am known for my energetic and proactive approach. I continually stay up to date with changes in legislation, standards, and best practices through regular training, staff conferences, and collaboration with organisations such as the Alzheimer’s Society, AgeCymru, and the NHS.


In previous years, I was a Dementia Champion, and to this day, I remain a passionate advocate for best practice in dementia care, regularly facilitating training for staff, families, and community partners—including financial institutions—to raise awareness and improve outcomes. I also lead training in Fire Awareness, Infection Control, and the Mental Capacity Act, championing safety, compliance, and professional development.


Throughout my career, I’ve managed large, complex services—including dementia care homes and nursing facilities—delivering sustainable improvements in quality, compliance, and resident satisfaction. My leadership has been recognised at national forums, including the Care Council for Wales, and featured in published sector magazines.


I am proud of my ability to motivate teams, lead change, and ensure residents and their families are at the centre of all decision-making. Above all, I am committed to creating safe, supportive environments where dignity, respect, and choice are paramount.

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Julie Rogers

Job Title: Care Manager

Joined: 2021

With over 15 years of dedicated experience in the health and social care sector, I am proud to serve as the Care Manager at Penhill Residential Home. My career has been built on a deep commitment to delivering compassionate, person-centred care and ensuring that every resident feels valued, respected, and supported.


In my current role, I work closely with the Registered Manager, supporting the operational leadership of the home and helping to maintain the highest standards of care and compliance. I lead a skilled and dedicated team, offering mentorship, training, and day-to-day guidance to ensure a positive and nurturing environment for both residents and staff. My responsibilities include overseeing daily operations, managing care plans and reviews, ensuring compliance with CQC regulations, and supporting recruitment, staff development, and rota planning.


Having progressed through various frontline and leadership roles, I bring a strong understanding of the challenges and rewards of care work.


Whether I’m supporting a new team member, resolving a resident’s concern, or stepping in to cover a shift at short notice, my approach is always hands-on, adaptable, and rooted in empathy. I take great pride in fostering a warm, inclusive, and professional care environment where staff feel empowered and residents feel truly at home.

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