Penhill

81 Station Road, Shirehampton, Bristol BS11 9TY
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9.9 71 Reviews
  • Penhill, Bristol
Penhill is a multi-award-winning residential care home with an outstanding reputation based in the suburbs of Bristol, close to local amenities and excellent transport links.

Specialising in long-term care for up to 19 residents, the independent family-run home offers an authentic home-from-home experience through its spacious and welcoming environment.

Staff are recruited locally, fully trained and provide the highest quality care, 24 hours a day. With a warm and personable approach, they endeavour to treat residents with love, respect and kindness.

Care is focused on the needs of the individual. Upholding dignity, independence and a sense of community is essential, so weekly forum meetings are held with residents to discuss the service.

Penhill is decorated to high standards throughout to help maintain a relaxing and comfortable atmosphere and has wheelchair access to all facilities. Residents benefit from en suite bathrooms, Wi-Fi, telephones and televisions in their fully furnished bedrooms, and have several communal spaces to unwind in around the grounds.

A large, cosy lounge sits at the heart of the home which includes an open log fire.

The dining room has an open kitchen where high quality, nutritious meals and freshly baked cakes are prepared.

The conservatory is a favourite spot for many to enjoy the beautifully presented gardens. The lawns and terrace are well maintained and easily accessible for all.

There are plenty of stimulating activities to get involved with and a lively entertainment programme to look forward to.

Penhill makes the transition from independent living to residential care seamless whilst maintaining independence. Staff treat residents like family, which extends to the individualised service they provide. Through dedication and a clear ethos, Penhill has achieved an excellent reputation over the last 20 years.

Care Provided by Penhill

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £970 – £1487

These prices are only a guideline, please contact Penhill to find out the exact price for your requirements.

Contact Penhill to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Penhill to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Penhill Residential Home Ltd
  • Privately Owned

Person in Charge

  • Nathan Corfield (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Penhill Residential Home and are encouraged to maintain regular contact with their loved ones. To ensure the comfort and wellbeing of all residents, visitors are kindly asked to respect the home's protected mealtimes, during which visits should be avoided unless by prior arrangement.


    When spending time in communal areas, visitors are reminded to be considerate of other residents, maintaining appropriate noise levels and respecting personal space. Visits may be subject to specific guidelines at certain times, and it is recommended that visitors check ahead for any updates

Parking

  • There is a courtyard for residents families to drive right up to the home to collect their loved ones. There is ample parking just outside Penhill for around 10-15 cars in a closed off road.

9.9

Penhill has a Review Score of 9.9 (9.929) out of 10, based on 23 reviews in the last 2 years.
Over all time Penhill has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Penhill
  • 26
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Total of 71, showing 61-71
Review from Michael S (Son of Resident) published on 20 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very sadly, mum passed away at Penhill on the third of June. The level of care, compassion and sensitivity shown towards mum, my wife and myself was exceptional. The owners, the staff and the management have been so kind and nothing has been too much trouble. Once again, I cannot recommend Penhill enough,
from the friendly, helpful staff, the management, the cleanliness of the home, the food and most importantly the homely atmosphere that sets Penhill apart from other places.
Reply from Kathleen O'Dwyer, Manager at PenhillIt is with sadness in our hearts that we will remember your mum with such fondness and can say that it was only always a pleasure to be a part of Mum's life and to care for her in Penhill (her home). Your kind comments are received with gratitude and love.
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Review from Elaine A (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Penhill in October 2017 and to say that it has a homely atmosphere is an understatement. I can not speak highly enough of the care and constant attention that she receives there. The owners and well-trained care staff cannot do enough for the residents, to ensure that they are as well
fed, and comfortable, as they would be in a 5-star hotel! I cannot thank the owners enough for establishing this wonderful home and making my mum happy. The relief of knowing that she is safe and well cared for is indescribable. I visit her frequently and I am constantly amazed by the welcome I receive every time into their community. Penhill is unique and very special.
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Review from Jane S (Daughter of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The move from independent living to a shared home is a massive decision. Mum has been in Penhill for almost 3 months and settled in so well. The staff are kind, attentive and have created a "home from home" atmosphere. The food is cooked on site and is excellent. Mum has put on some much-needed weight.
The daily activities are amazing! Mum is happier now than she ever was living independently. I can visit whenever I like and have lunch with mum. Visitors/relatives are invited to lots of events and social occasions. The surroundings are furnished to a high standard and the owners visit daily to check that residents have what they need and want. Mum and all the family are delighted with Penhill and relieved that she is in such a safe and happy environment.
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Review from L C (Daughter-in-law of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to comment on the excellent care given to my father-in-law at Penhill. When we visit he cannot praise the staff highly enough for the dignity, help and total support he receives. Father-in-law always comments that nothing is too much trouble for the staff as he realises his needs are very
high and he feels privileged to be at Penhill. He tells us even when he calls in the middle of the night because he can't sleep a sandwich, chat and cup of tea is provided without any issues! Wonderful!
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Review from Mary S (Daughter-in-law of Resident) published on 13 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been in this home since December 2016. I cannot speak highly enough of the staff and the care she has been given. It has changed her life as when she was in her own home she had lost interest in herself and was always unhappy. She now is a different person, she is happy, looks
really well, takes an interest in how she looks and all family enjoy going to visit. This is all down to the care she is given. Nothing is too much trouble and management and staff are all kind with nothing being too much trouble. As a family, we all recommend this home. Residents are encouraged to get involved in activities such as exercising, games and flower arranging. There is a very home from home atmosphere, with lovely gardens to enjoy which you can sit in the conservatory and admire. Residents have their nails painted every week by staff and they even clean all their glasses. All these things make a difference and you just see everyone is well cared for. Also it is spotlessly clean, as are the residents.
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Review from Jan R (Daughter of Resident) published on 31 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been at Penhill for 12 months and I wanted to update my review (last made May 2016). I didn't think things could get any better but they have. We have shared a year of consistently good care with continuing high standards in every area. The Manager and the staff excel in providing a home
from home with extras! Monthly trips are arranged and high days and holidays celebrated with great enthusiasm. Everyone is made to feel special and those who cannot join in with activities for whatever reason are still included in some way. I quote "if xxx can't get to the activity, we take the activity to her", it is this thoughtfulness that makes this a very special place.
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Review from Peter H (Nephew of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhill is an outstanding care home. We are delighted with the clean homely surroundings; the quality of food on offer; the involvement of residents in making suggestions and planning events; the activities and outings that are arranged; and all the standard of care provided in a warm family atmosphere.
The owners have set this standard of excellence and are very involved. The manager and senior staff ensure the day-to-day running of the home is exemplary and the staff are unfailingly warm, friendly, patient, and caring. What more could one want for an elderly relative?
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Review from Bev M (Daughter of Resident) published on 4 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this home, my mum was reluctant to leave her own home, but sadly no longer able to cope alone. The staff made my mum welcome from day one, encouraged and supported her to engage with others and take part in activities; nothing was ever too much trouble. The home is very well
managed and maintained; visitors are always made to feel welcome. The food is of a high standard, home cooked and enjoyed by all. I cannot praise the staff highly enough for their patience, kindness and understanding in supporting my mums care needs during her stay, knowing she was safe and well looked after was comforting and reassuring for the family. Sadly mum passed peacefully away in September 2016, age 96. The end of life care and support provided by the staff to mum and the family during her last days and hours was excellent; mum was well cared for, treated with dignity, respect and compassion. I will always be grateful for the kindness and care my mum received during her stay.
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Review from Denise D (Daughter of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Pennhill to be a safe and enjoyable environment for my Mum. She is so much happier within herself. Nothing is too much for them. It is alway spotless and never untidy. The team are all very caring. Would not want my Mum to be anywhere else. I can highly recommend it with glowing colours. The
food is of a high standard.
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Review from Jane S (Daughter of Resident) published on 26 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our lovely mum has been lucky enough to be a resident at Penhill since August 2015, I can speak for the whole family on how relieved we feel that mum is somewhere where she is safe and cared for 24 hours a day. We visit every day so can see what actually goes on, it is a beautiful home with really caring
staff, our mum is very happy, which makes us happy. Thank God for Penhill, we would have no hesitation in recommending this home for anyone looking for a home for a loved one.
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Review from Eileen E (Niece of Resident) published on 4 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was welcomed into Penhill Residential Home on the 18th March 2016 after being in and out of hospital for a month, she was quite poorly.
From day one the management and staff gave their best the Manager and Asst Manager showed her great kindness and care throughout her time there. She sadly
passed away peacefully on Sunday 1st May. I shall will always be grateful for the kindness and care that she received .
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Penhill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Penhill is calculated as follows: ( (251 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 269 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhill is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

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Meet the Team (2)

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Nate Corfield

Job Title: Home Manager Joined: 2021

With over 30 years of dedicated service in health and social care, I bring extensive experience, strong leadership, and an unwavering passion for delivering high-quality, person-centred care. As a long-standing Registered Manager, I have consistently led teams to excellence, ensuring compliance, compassion, and innovation are at the heart of every service I oversee.


Confident, independent, and highly motivated, I thrive in challenging environments and am known for my energetic and proactive approach. I continually stay up to date with changes in legislation, standards, and best practices through regular training, staff conferences, and collaboration with organisations such as the Alzheimer’s Society, AgeCymru, and the NHS.


In previous years, I was a Dementia Champion, and to this day, I remain a passionate advocate for best practice in dementia care, regularly facilitating training for staff, families, and community partners—including financial institutions—to raise awareness and improve outcomes. I also lead training in Fire Awareness, Infection Control, and the Mental Capacity Act, championing safety, compliance, and professional development.


Throughout my career, I’ve managed large, complex services—including dementia care homes and nursing facilities—delivering sustainable improvements in quality, compliance, and resident satisfaction. My leadership has been recognised at national forums, including the Care Council for Wales, and featured in published sector magazines.


I am proud of my ability to motivate teams, lead change, and ensure residents and their families are at the centre of all decision-making. Above all, I am committed to creating safe, supportive environments where dignity, respect, and choice are paramount.

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Julie Rogers

Job Title: Care Manager Joined: 2021

With over 15 years of dedicated experience in the health and social care sector, I am proud to serve as the Care Manager at Penhill Residential Home. My career has been built on a deep commitment to delivering compassionate, person-centred care and ensuring that every resident feels valued, respected, and supported.


In my current role, I work closely with the Registered Manager, supporting the operational leadership of the home and helping to maintain the highest standards of care and compliance. I lead a skilled and dedicated team, offering mentorship, training, and day-to-day guidance to ensure a positive and nurturing environment for both residents and staff. My responsibilities include overseeing daily operations, managing care plans and reviews, ensuring compliance with CQC regulations, and supporting recruitment, staff development, and rota planning.


Having progressed through various frontline and leadership roles, I bring a strong understanding of the challenges and rewards of care work.


Whether I’m supporting a new team member, resolving a resident’s concern, or stepping in to cover a shift at short notice, my approach is always hands-on, adaptable, and rooted in empathy. I take great pride in fostering a warm, inclusive, and professional care environment where staff feel empowered and residents feel truly at home.

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