Manor Park Dementia Nursing Home

3 Ellenborough Park North, Weston-super-Mare BS23 1XH

Manor Park Dementia Nursing Home is an award-winning care home that is privately owned and family run care home providing 24-hour dementia and nursing care in the South Ward area of Weston-Super-Mare. It offers views overlooking a quiet park and is ideally located close to the seafront. Staff are experienced and highly trained in dementia care and awareness.

The purpose-built bedrooms are equipped with en-suite wet room facilities and residents can enjoy socialising or spending quiet time to themselves in the Victorian lounges and communal areas.

The home also has various themed areas, including a library, a forest, and a famous avenue. Manor Park’s visual décor is designed to both stimulate and relax residents. It offers a number of facilities and events, including regular outings, a hairdressing salon and personal shopping.

Owner: Manor Park Care Ltd

Person in charge: Lauren Allen (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: NHS & Private referrals. Ages 50+.

Single Rooms: 36

Shared Rooms: 0

Rooms with ensuite WC: 36

Weekly Charges Guide: Nursing Care Single £725 – £1500 (These prices are only a guideline, please contact Manor Park Dementia Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located very close to Weston-Super-Mare sea front, Ellenborough Park North is the first left after the Grand Atlantic Hotel on the sea front, if travelling towards Weston General Hospital. Situated down there on the Left hand side about 100 yards down.

Visiting:

All welcome to visit at anytime.

Parking:

On site parking

Latest Care Quality Commission* Report on Manor Park Dementia Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Manor Park Dementia Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Manor Park Dementia Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Manor Park Dementia Nursing Home is calculated as follows: ( (288 Excellents x 5) + (111 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 407 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.694 Points relating to the number of positive Reviews for Manor Park Dementia Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.2 Target = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Manor Park Dementia Nursing Home has a Review Score of 9.4 (9.382) from 34 Reviews


Average Ratings

  • Excellent
    26
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor Park Dementia Nursing Home?

  • Extremely LIKELY
    34
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor Park Dementia Nursing Home

  • Daughter of Resident/Service User
    15
  • Husband of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Relative of Resident/Service User
    2
  • more

Mum has been living at Manor Park for 18 months now and after an initial period of adjustment, through which the staff supported her with sensitivity, patience and immense understanding. Mum has settled in extremely well. Mum is receiving superb care; the staff are always willing to discuss mum's health and well-being, they are consistently professional, friendly, polite and do an amazing job of looking after her. Mum is well cared for and happy and there is a really loving and warm atmosphere at Manor Park.
The cheerful little sitting rooms/areas and the homely feel provide stimulation and a sense of family. Nothing is too much trouble and I can honestly say that I have no complaints whatsoever. I am 100% happy with the care mum is getting and could not wish to improve on it in any way. The staff are totally exceptional in their dedication and I would have no hesitation in recommending Manor Park to anyone who needs the extraordinary service that is provided in this wonderful home.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

All aspects of care at the home are excellent. Sometimes, my mother can be difficult. The patience and kindness at all times is brilliant. The staff are so good. I have no worries or concerns about my mothers' care. I am very grateful to the Manor Nursing Home for their love and care. Many thanks to them all.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My father was extremely well looked after even though his stay at Manor Park Dementia Nursing Home was short. The staff there were excellent.Not only was my father given the utmost care the rest of the family was also treated exceptionally during visits.
We wish to thank all the staff at Manor Park for their care, help and support during this difficult time.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My Mum has been in this home for five years. I have had no concerns at all. They let me know if there any problems. I have peace of mind as I know she is safe and secure and would recommend it to anybody. The staff are conscientious and caring and thoughtful. 100% all the way.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I would recommend Manor Park Dementia Nursing Home to any family looking for a care home for a family member. My mother has been there for 5 years now and has been well cared for in all that time.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been living in the care home for 4 years and is very happy there. The staff are all very good and helpful.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My dear late father came to Manor Park Care home when he needed end of life care. Despite how devastated we, as a family felt at the thought of losing one so special the staff at Manor were kind beyond words and thoughtful too. Nothing was too much trouble and my father was given so much care and attention to ensure he had all he needed.
The family were looked after so well with cups of tea and offers of biscuits and a kind and professional attitude was adopted by all. The younger care assistants were unphased by our desperate sadness and tried to help wherever they could with a smile or a kind word which is such times is very much appreciated. The room was spotlessly clean and my father was regularly checked to ensure his total comfort and dignity to the end. When we finally lost our father we were given the time we needed to try to process what had happened and everything was clearly and gently explained to us. My thanks go to all the staff from nurses to caring assistants.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I have every confidence in the home's ability to give my mother the best care and cater for her every need.
The staff are very caring, kind and considerate and great empathy for the people in their care.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff always seem happy and friendly in a challenging environment.
Any visitors seem to be made welcome.
Nothing seems to be too much trouble.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mum has been at Manor Park for 20 months now and I feel she's in the best place possible to provide the care she requires.
From day one the staff have been so friendly, supportive and caring.
Whatever time of day I visit everyone is welcoming and I have been made to feel part of a family.
My sisters and I are entirely happy with the care and attention my mum receives.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The home is clean, staff are kind and helpful.
Food is good, a varied selection. Plenty to keep residents happy. Kept well informed on my husband's health and medication.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been resident in Manor Park for over a year now and although she has severe dementia she is usually in very good spirits when we visit and is well cared for by the staff who are friendly and helpful.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Manor Park provides a caring personal service for my Father who has Alzheimer's. They communicate any concerns and respond to mine quickly and appropriately. The facilities are clean, spacious and appropriate to provide stimulation and care for all stages of dementia. Dad couldn't be in a better place.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

A warm welcome always greets you. The staff are always very accommodating and helpful. The rooms are clean and tidy.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Dad seems very settled at Manor Park. His behaviour is greatly approved and the staff appear to understand his needs and are able to help him have a better quality of life. I am so pleased that he now seems to be in the right place.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

I am happy with the care my Father receives.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The care given to my wife is very good. I have no problem with the way she is treated. Any problems that arise are treated quickly and in confidence. The staff are first class and easy to talk to.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My Mum receives excellent care. She is always clean and looked after no matter what time I call in. Her room is clean and tidy, her hair is done regularly and all her personal needs are met. The food is plentiful and regular - I enjoyed the Christmas lunch! I am kept updated about appointments, medication changes - everything. The staff are amazing - so patient and kind to all of us. I wouldn't hesitate to recommend Manor Park to anyone.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Care is excellent - all staff friendly and caring.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very pleasant - the staff are more than good with the residents considering what they have to deal with. Not much I can find fault with so well done.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

My wife has been here for nearly eight years now and I've seen the home change, completely, from general care to more individual care, with, I think great success. The staff, from many nationalities, are very good.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

As an almost daily visitor, I have seen the Manor Park, Dementia Care Home in all sorts of conditions over 11 months. I have been welcomed and helped throughout by staff and management alike. I have made comparisons regularly with similar homes in the region and sought opinions of friends and organisations but have found none to compare.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   3.9 out of 5

My husband has been in this lovely care home for nearly 3 years. He is lovingly cared for by dedicated carers and staff, who put my mind at rest with their support of me too.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Mother moved here from another care home. She was happy almost as soon as she moved in and seemed far more relaxed. Due to the caring staff and management my mother has noticeably improved in her general health and her ulcered leg continues to heal. From the front door right through Manor Park there is a relaxed, happy and loving atmosphere created by the dedicated staff.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent home. Staff are very friendly and helpful. Dad seems very happy.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

A very impressive and beautifully decorated home. Excellent caring staff. Kind and considerate not only to residents but also to relatives. Good food- whatever residents fancies staff and chef will try best to accommodate. Excellent nursing care and cleanliness. An all round lovely atmosphere. I now have no worries about my mother's welfare. She has everything she needs.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

All the staff at Manor Park are totally devoted to looking after those in their care to the highest level. Sitting with mum I often overhear and see things that staff do on a regular basis, calling everyone by their name, asking them to choose their meal, ensuring they interact constantly by asking if they would like a drink or biscuit etc. My mum is kept clean and fed with the most fantastic choices of food which I have seen. Just like many homes, dementia care has difficulty recruiting, I believe staff long to undertake more "activities" with their residents but sadly staffing issues are a constant stumbling block to delivering this- the staff and owners/managers are not to blame.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My dear mum was a resident in Manor Park after a stay in hospital. She had been suffering with alzheimer's for 10 years. We have been in contact with a lot of carers and agencies over the years and I can honestly say that Manor Park have wonderful staff who were always kind, caring and supportive to, not only mum, but the whole family. Mum was extremely well cared for and always looked happy and nicely presented. I would have no hesitation in recommending Manor Park to friends and we would still keep mum a resident if she had sadly not passed away. Thank you to you all.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Lovely bright place, staff very kind and welcoming. Hope he can come here again.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

It seems my father likes his only especially his latte coffee.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have found the atmosphere, all staff and the actual home environment to be well above our expectations. Everything is so bright and airy, happy and friendly. The décor is so upbeat and colourful. All the staff, cooks, carers, managers, cleaners, maintenance staff go out of their way to speak to you and get help if they cannot deal with an issue. My wife has shown an incredible improvement in her interaction with the staff any other residents. She is kept clean and tidy, the food is incredible and we have seen the lovely variety on offer. The summer room is mums base and the staff are superb with mum and all the residents, the atmosphere is always relaxed and happy.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The care home have continues to provide my father with excellent care with patient understanding and love and maintaining his dignity. He was taken on an outing and attended a Christmas party.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

From the first time my sister and I went to view Manor Park as a possibility for my step-fathers future care, we were impressed with the friendliness, care and compassion shown to the residents. We felt that this together with the professional care shown by the staff was the most important factor to consider for his future.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My husband has been a resident in Manor Park Dementia Nursing Home since October 2012. I am very satisfied and happy with everything regarding the home. The best care home he's been a resident. The previous homes dementia care was dreadful.

How likely would you be to recommend Manor Park Dementia Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

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