Nashley House offers a charming environment and surroundings for adults with care needs, being ideal for a comfortable retirement while offering round-the-clock access to a professional team.
Striving for individual happiness, the team believe in a service that both empathises with and stimulates residents, at the same time as supporting good nutrition and offering a wide range of entertainment.
The home is situated within beautiful and mature gardens, part of a conservation area and with sea views.
Owner: Ingrid O'Brien and Cliodhna O'Sullivan
Person in charge: Ingrid O'Brien (Manager)
Local Authority / Social Services: North Somerset District Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): French, Polish
Single Rooms: 50
Shared Rooms: 1
Rooms with ensuite WC: 31
Weekly Charges Guide: Personal Care Single £416 – £500 (These prices are only a guideline, please contact Nashley House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Nashley House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Nashley House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Nashley House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.76 for Nashley House is calculated as follows: ( (242 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 312 Ratings = 4.76
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.673 Points relating to the number of positive Reviews for Nashley House is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.4 Target = 0.673
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Nashley House has a Review Score of 9.4 (9.433) from 26 Reviews
Review submitted from a Postal Card by June B (Sister of Resident) on Wednesday 24 January 2018. Relates to January 2018.
What can I say, the staff treated my sister with great care and respect especially the three months before she passed away. The manager and her staff went the extra mile making sure that my sister had all her favourite helpers taking care of her which made it a lot easier for the family.
With all the scares about how some residents are treated, Nashley House is a good one to be in.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Carole F (Niece of Resident) on Tuesday 9 January 2018. Relates to December 2017.
Amazing place. Very clean. Staff is efficient and well trained. Very attentive staff. Patient care is top priority.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Kathy W (Sister-in-law of Resident) on Monday 11 December 2017. Relates to November 2017.
After my sister-in-law had enjoyed six happy years in Nashely House. Her health began to fail dramatically in August 2017. She was in and out of hospital and incredibly unwell but she never felt anything but loved and cared for by the staff of Nashley House. They made her last days as safe and comfortable as they could and supported us, her family with great kindness and compassion. They were all stars.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Judy C (Daughter of Resident) on Tuesday 12 September 2017. Relates to June 2017.
My father was a resident here for 18 months before having to be moved to a nursing facility due to ill health. I have nothing but praise for Nashley House. Their standard of care is excellent and the greatest regard is given to the resident's welfare.
My father was extremely happy and comfortable here and I would highly recommend the care home with its personal touch.
I am delighted my dad was able to be cared for here. With thanks.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Lisa H (Granddaughter of Resident) on Wednesday 9 August 2017. Relates to July 2017.
Our family were lucky to find Nashley House. The staff are friendly and welcoming, always available to speak to, nothing is too much trouble. We could visit whenever we wished and were always welcomed with a tray of tea and biscuits. The staff went above and beyond towards the end treating my grandmother like a member of their own family. Their end of life care was outstanding, treating her with the utmost dignity and respect. We cannot praise them enough or wish for a better place to care for my grandmother.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Michael L (Son of Resident) on Monday 17 July 2017. Relates to June 2017.
My brother and I found a place for our father at Nashley about three years ago, after several falls and worsening dementia left him unable to cope at home. Our mother also joined him there for several months before her passing. We couldn't have wished for a better place for them both in their last few years. It's such a warm, homely and caring environment.
The staff are friendly and welcoming. Nothing is too much trouble for them. We could visit whenever we wished and were always warmly welcomed and looked after. A special mention needs to go to the owners, who have been incredibly supportive over the years, not only to our parents but to us as well. We honestly can't recommend Nashley highly enough. It's somewhere we would be happy to live in our later years.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Alistair H (Son of Resident) on Friday 23 June 2017. Relates to June 2017.
We used Nashley House for respite care and then as a residential placement for my father. Lovely, caring staff who were fun and motivated by lots of people they supported. Always plenty of staff, lots of activities always involved family carers. An excellent management team who lead a person centred staff team. They were really good when my dad was ill and gravely upset when he died earlier this year. I recommend them 100%!
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P J (Daughter of Resident) on Thursday 27 April 2017. Relates to March 2017.
My mother was a resident at Nashley House for a year and a half. Her room was clean, comfortable and warm with a pleasant outlook. The staff were absolutely magnificent and very caring. The whole ambience of the home was welcoming and delightful. We were all so pleased with our choice. My mother was very happy there.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Alan R (Son of Resident) on Monday 20 March 2017. Relates to November 2016.
In my opinion, this is a very good residential home, overall a very good standard. Improvements continue to be made by the new owners, with many residents who have been there many years. In our case, my mother's health deteriorates significantly, the management and staff were excellent in responding to her needs. They gave her fantastic treatment and care over and above what you would expect from a residential home. She had severe dementia and was barely able to stand. The family are grateful.
How likely would you be to recommend Nashley House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Julia C (Daughter of Resident) on Tuesday 14 February 2017. Relates to December 2016.
What, above all, should a care home provide? The answer is in the title - care.
Nashley House can't be faulted here. But it goes more than the extra mile, not only does it provide peace of mind for relatives and friends but it is in the best sense, a real home.
There is no institutionalised atmosphere here, but instead the overriding feeling of a safe and happy haven.
Over Christmas, it pulled out all the stops to ensure everyone had a memorable time. The carers are friends and treat those in their care with respect, never talking down to them.
Managers deserve accolades for their genuine humanity. Put simply, Nashley House runs on love.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by David A (Son of Resident) on Tuesday 10 January 2017. Relates to July 2016.
Although my mum was only at Nashley House for a short time, she was well looked after in a lovely place full of friendly, caring and professional staff. Proprietors were always available to talk to at any time and full of great advice. I would not hesitate to recommend Nashley House, it is fantastic.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Karen P (Daughter of Resident) on Friday 16 December 2016. Relates to December 2016.
Excellent care and dedication by the team in all areas. Nothing is too much trouble. The owners are devoted and extremely skilled. Both are qualified nurses and play a large hand on the role each day within the home.
I had worked in NHS for the past 28 years and I am delighted with the care that my mother receives, she loves it at Nashley House and the whole family are so thankful that we placed mum here, she has been a resident for almost four years.
It's reassuring to know that your loved one is in safe caring hands.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by T L (Son of Resident) on Wednesday 30 November 2016. Relates to August 2016.
My mother at 94 years old was required to be moved from her home, where she was very happy, because of its closure. It speaks volumes for Nashley House that she was immediately happy there, felt "at home" and was very well treated. When her health deteriorated she was treated with great professional skill and kindness and compassion. When mum passed away it was of great comfort to know she had been so well looked after. I would have no hesitation in recommending Nashley House and particularly the proprietors and staff to any potential residents.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Catherine H (Daughter of Resident) on Sunday 31 July 2016. Relates to July 2016.
Mum was a resident of Nashley House for 7 years. She enjoyed taking part in the many and varied activities and events organised by the home throughout her time there. She and her family were confident of her safety and well-being at all times. Managers and staff were always very friendly, approachable and professional. Sadly due to Mum's deteriorating care needs she had to move from Nashley House into nursing care, all the team went above and beyond their remit to try to keep Mum, had it not been for her increasing care needs Mum would have remained at Nashley House for the remainder of her days.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Anthony W (Son of Resident) on Sunday 31 July 2016. Relates to July 2016.
My mother was a resident at Nashley House for about the past six years. She was very happy there and we found the staff generally very helpful and caring. There has recently been a change of ownership and we have found the new owners excellent with nothing too much trouble.
How likely would you be to recommend Nashley House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Elizabeth P (Daughter of Resident) on Wednesday 27 July 2016. Relates to July 2016.
My dad has spent 3 and a half years very happily at Nashley House. He has had to move due to his changing needs. I cannot praise Nashley enough.
You will see that I consider everything excellent and of the highest quality. Management and staff could not do enough for us and our family. They are so friendly, helpful, caring, warm and welcoming and the home is lovely, clean and smells beautiful (very important!) Everyone is completely professional yet so lovely. We are so sad dad had to move, but fully understand why.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Stephen J (Son of Resident) on Thursday 26 May 2016. Relates to May 2016.
Wonderful, warm, welcoming and very special is how I would describe Nashley House and the fantastic staff and management that make the magic happen.
Mum is coming towards her first full year at Nashley and although she has difficult days coping with dementia she is very settled and at home there.
I love is that there are always activities going on like keep fit, arts and crafts, bingo, guest performers and sing-a-long, speakers and gardening to name a few… Mum often apologises for not calling me “because she is just too busy!” which is music to my ears.
The management are wonderful and very approachable which is so important in my book. The care staff must love their jobs too because they are always smiling and although they are very busy always seem to make time for a quick chat with visitors which is a nice touch.
Thank you Nashley for all that you do.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Dave (Son-in-law of Resident) on Monday 7 March 2016. Relates to March 2016.
Mum in-law is 95, needed some respite/convalescence following a fortnight in hospital after kidney failure. Nashley House was recommended to me by a home which I have known intimately for decades but which had no vacant rooms at the time. Of course I checked out the reviews and CQC reports and Nashley was very highly rated.
From the moment I rang to arrange the two week stay and received the welcoming and professional response, to the last day of mum's care when so many staff came to wish her well I could not have been more impressed in all respects!
The accommodation is great, staff are very caring, food amazing and professional support in terms of nursing, personal care, hairdressing etc. are spot on!
The owners are so visible, refreshingly engaging with residents and extremely approachable, it is obvious to me that these lovely people are dedicated and committed to providing the best environment for the residents in their care, very impressed! Thank you both so much.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Ch J (Daughter of Resident) on Tuesday 3 November 2015. Relates to October 2015.
The staff are very friendly. The house has a very nice atmosphere and character. I was immediately informed about my dad´s health issues and had the impression that he was being very well looked after. He said the food was very good and described several activities he had been taking part of. He was taken very seriously and informed of all decisions with thorough explanations.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Laurence O (Resident) on Tuesday 27 October 2015. Relates to September 2015.
For my visit I had everything I needed. The place is clean and the food and selection with the number if users is very good. All the staff and management are great. The place has plenty of room. Biscuits/tea etc at any time you wanted. They have programmes to cover most activities available each day. Residents attended most of them and took part. I am 81 and while I was there all the people I met were happy.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Jane M (Daughter-in-law of Resident) on Sunday 4 October 2015. Relates to September 2015.
The care given to my Mother in law in Nashley house was wonderful.
My Mother in law was very reluctant to go into care but Nashley did a wonderful job of settling her and helping her to relax and feel at home.
She was treated with dignity and respect in a very loving way. Her room was a home from home and she enjoyed being in a position where she could see so many people, all of whom cared for her so well.
When she went in we had not realised quite how ill she was. Nashley house coped brilliantly with her sudden decline and looked after her well right up until and including her death.
Not only this but all of the staff supported us family members too.
The owners have a wonderful way with them and it is clear to see they care about their residents and providing a comfortable safe and pleasant place for them to be.
There honestly is no negative that I can think to say about Nashley house and would heartily recommend them.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Lu R (Niece of Resident) on Friday 2 October 2015. Relates to July 2015.
My dear old uncle went into Nashley House for about a year before he needed nursing care, the manager at the time came to his flat, well she was so lovely. She knelt by his side and talked to him, not to me which is what I liked about her, to hear his needs. She actually took him back to the home with her, the care and love in Nashley House is amazing with all the girls. It's homely and lovely. There is always something going on for the residents. I'd give it 5 stars.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Julie H (Daughter of Resident) on Thursday 17 September 2015.
My mother and father were both in Nashley House earlier this year. My dad passed away in June this year. I cannot recommend the staff enough, they have taken excellent care of my mum at this very difficult time. My mum cannot praise the staff enough for helping her cope. I live an hour away but I know my mum is safe and getting the best care and her health is now the best its been for a couple of years and that's thanks to Nashley House
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Harry H (Resident) on Friday 4 September 2015. Relates to September 2015.
Nashley House is a wonderful place to live I have a lovely room which is very comfortable with my own stamp on it. Everywhere is spotlessly clean. The food is tasty, mainly home made and plenty of it. I often have second helpings! The staff are lovely, kind and very helpful. I am always treated with dignity and respect. I receive the highest quality care and feel totally safe at all times. There are several different activities each week. I am very happy at Nashley House and consider it excellent value for money.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Margaret S (Daughter-in-law of Resident) on Sunday 30 August 2015. Relates to August 2015.
The staff at Nashley House are extremely helpful and courteous and we always get a cup of tea when my husband and I visit my mother-in-law! Everyone is friendly and because the Home is smaller than some, everyone knows one another. The facilities are ideal for my mother-in-law; the place is very clean and the food, which is freshly cooked on the premises, looks delicious. We know by looking at the board that the menu is varied and offers a good choice. If we need to let the staff know of anything concerning my mother-in-law, they treat what we have to say with a professional and confidential manner. All in all, I highly recommend Nashley House for anyone to place their loved one.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Alan J (Son of Resident) on Friday 31 July 2015. Relates to July 2015.
Nashley is more like a small country hotel than a residential care home. The management and staff are dedicated to providing not only great care but a fantastic relationship with family and friends of their guests. From conversations with staff it is apparent that the majority have been with Nashley for many years, this must say something about the team and their dedication.
I have no reservations at all about Nashley. Long may they continue to provide this excellent service.
How likely would you be to recommend Nashley House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Nashley House