Nashley House

27 Montpelier, Weston-super-Mare BS23 2RN
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Top 20 carehome certificate
9.8 67 Reviews
  • Nashley House, Weston-super-Mare
Nashley House offers a charming environment and surroundings for adults with care needs, being ideal for a comfortable retirement while offering round-the-clock access to a professional team.

Striving for individual happiness, the team believe in a service that both empathises with and stimulates residents, at the same time as supporting good nutrition and offering a wide range of entertainment.

The home is situated within beautiful and mature gardens, part of a conservation area and with sea views.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1085
  • Self-Funded Residential Dementia Care: from £1190

These prices are only a guideline, please contact Nashley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Future Care Ltd

Person in charge

  • Jessica Sherratt (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (46)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Nashley House Reviews (67)

9.8

Nashley House has a Review Score of 9.8 (9.764) out of 10, based on 12 reviews in the last 2 years.
Over all time Nashley House has 67 reviews.

Overall Experience
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Total of 67, showing 41-60
Review from Keith J (Brother of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Brother died in early May 2018 just 2 weeks after the diagnosis of terminal cancer. In the 3 years of his residence in Nashley House, he had come to call it 'my home'. The care he received was 'personalized'. The atmosphere was relaxed and comforting and I was welcomed as a visitor at almost any
time of the day - very helpful as I live a 4 1/2 hour drive away. Staff were always cheerful and positive, even in the face of great difficulties. Manager liaised well over illness and hospital visits and were readily available by phone. It was expected that my Brother would have to move from Nashley as his cancer got worse but it was so quick, he was too ill to be moved. Nashely committed to keep him in his own room and brought in all the extra nursing care required right to the end so he died peacefully in 'his home'. Nashley even provided a room for his Daughter (who lives abroad) to stay until he died. He could not have been in a better place for his final years.
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Review from Charlotte J (Daughter of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Nashley House. My Dad was fortunate to spend the last years of his life in this loving environment. At Nashley House it's not a care home - it's a very caring home and was a real home for my Dad. I spent the last four days of my Dad´s life with him at Nashley House and was overwhelmed
by the loving atmosphere created by every member of the staff in those hard days. Thank you for being there for my Dad and for all your support for my sister and me over the years and especially in the last weeks of his life. We both live abroad and were so relieved to know that Dad was in such good hands. He really enjoyed daily life at Nashley and always said how happy he was when we talked on the phone. What more can I say - such a stroke of luck for our family. All our thanks to the brilliant owners and their wonderful staff.
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Review from June B (Sister of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What can I say, the staff treated my sister with great care and respect especially the three months before she passed away. The manager and her staff went the extra mile making sure that my sister had all her favourite helpers taking care of her which made it a lot easier for the family.
With all the
scares about how some residents are treated, Nashley House is a good one to be in.
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Review from Carole F (Niece of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing place. Very clean. Staff is efficient and well trained. Very attentive staff. Patient care is top priority.
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Review from Kathy W (Sister-in-law of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my sister-in-law had enjoyed six happy years in Nashely House. Her health began to fail dramatically in August 2017. She was in and out of hospital and incredibly unwell but she never felt anything but loved and cared for by the staff of Nashley House. They made her last days as safe and comfortable
as they could and supported us, her family with great kindness and compassion. They were all stars.
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Review from Judy C (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident here for 18 months before having to be moved to a nursing facility due to ill health. I have nothing but praise for Nashley House. Their standard of care is excellent and the greatest regard is given to the resident's welfare.
My father was extremely happy and comfortable here
and I would highly recommend the care home with its personal touch.
I am delighted my dad was able to be cared for here. With thanks.
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Review from Lisa H (Granddaughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family were lucky to find Nashley House. The staff are friendly and welcoming, always available to speak to, nothing is too much trouble. We could visit whenever we wished and were always welcomed with a tray of tea and biscuits. The staff went above and beyond towards the end treating my grandmother
like a member of their own family. Their end of life care was outstanding, treating her with the utmost dignity and respect. We cannot praise them enough or wish for a better place to care for my grandmother.
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Review from Michael L (Son of Resident) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I found a place for our father at Nashley about three years ago, after several falls and worsening dementia left him unable to cope at home. Our mother also joined him there for several months before her passing. We couldn't have wished for a better place for them both in their last few
years. It's such a warm, homely and caring environment.
The staff are friendly and welcoming. Nothing is too much trouble for them. We could visit whenever we wished and were always warmly welcomed and looked after. A special mention needs to go to the owners, who have been incredibly supportive over the years, not only to our parents but to us as well. We honestly can't recommend Nashley highly enough. It's somewhere we would be happy to live in our later years.
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Review from Alistair H (Son of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used Nashley House for respite care and then as a residential placement for my father. Lovely, caring staff who were fun and motivated by lots of people they supported. Always plenty of staff, lots of activities always involved family carers. An excellent management team who lead a person centred
staff team. They were really good when my dad was ill and gravely upset when he died earlier this year. I recommend them 100%!
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Review from P J (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Nashley House for a year and a half. Her room was clean, comfortable and warm with a pleasant outlook. The staff were absolutely magnificent and very caring. The whole ambience of the home was welcoming and delightful. We were all so pleased with our choice. My mother
was very happy there.
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Review from Alan R (Son of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my opinion, this is a very good residential home, overall a very good standard. Improvements continue to be made by the new owners, with many residents who have been there many years. In our case, my mother's health deteriorates significantly, the management and staff were excellent in responding
to her needs. They gave her fantastic treatment and care over and above what you would expect from a residential home. She had severe dementia and was barely able to stand. The family are grateful.
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Review from Julia C (Daughter of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What, above all, should a care home provide? The answer is in the title - care.
Nashley House can't be faulted here. But it goes more than the extra mile, not only does it provide peace of mind for relatives and friends but it is in the best sense, a real home.
There is no institutionalised atmosphere
here, but instead the overriding feeling of a safe and happy haven.
Over Christmas, it pulled out all the stops to ensure everyone had a memorable time. The carers are friends and treat those in their care with respect, never talking down to them.
Managers deserve accolades for their genuine humanity. Put simply, Nashley House runs on love.
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Review from David A (Son of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mum was only at Nashley House for a short time, she was well looked after in a lovely place full of friendly, caring and professional staff. Proprietors were always available to talk to at any time and full of great advice. I would not hesitate to recommend Nashley House, it is fantastic.
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Review from Karen P (Daughter of Resident) published on 19 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and dedication by the team in all areas. Nothing is too much trouble. The owners are devoted and extremely skilled. Both are qualified nurses and play a large hand on the role each day within the home.


I had worked in NHS for the past 28 years and I am delighted with the care that

my mother receives, she loves it at Nashley House and the whole family are so thankful that we placed mum here, she has been a resident for almost four years.
It's reassuring to know that your loved one is in safe caring hands.
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Review from T L (Son of Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother at 94 years old was required to be moved from her home, where she was very happy, because of its closure. It speaks volumes for Nashley House that she was immediately happy there, felt "at home" and was very well treated. When her health deteriorated she was treated with great professional
skill and kindness and compassion. When mum passed away it was of great comfort to know she had been so well looked after. I would have no hesitation in recommending Nashley House and particularly the proprietors and staff to any potential residents.
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Review from Catherine H (Daughter of Resident) published on 15 August 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was a resident of Nashley House for 7 years. She enjoyed taking part in the many and varied activities and events organised by the home throughout her time there. She and her family were confident of her safety and well-being at all times. Managers and staff were always very friendly, approachable
and professional. Sadly due to Mum's deteriorating care needs she had to move from Nashley House into nursing care, all the team went above and beyond their remit to try to keep Mum, had it not been for her increasing care needs Mum would have remained at Nashley House for the remainder of her days.
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Review from Anthony W (Son of Resident) published on 1 August 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident at Nashley House for about the past six years. She was very happy there and we found the staff generally very helpful and caring. There has recently been a change of ownership and we have found the new owners excellent with nothing too much trouble.
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Review from Elizabeth P (Daughter of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has spent 3 and a half years very happily at Nashley House. He has had to move due to his changing needs. I cannot praise Nashley enough.
You will see that I consider everything excellent and of the highest quality. Management and staff could not do enough for us and our family. They are so
friendly, helpful, caring, warm and welcoming and the home is lovely, clean and smells beautiful (very important!) Everyone is completely professional yet so lovely. We are so sad dad had to move, but fully understand why.
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Review from Stephen J (Son of Resident) published on 26 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful, warm, welcoming and very special is how I would describe Nashley House and the fantastic staff and management that make the magic happen.


Mum is coming towards her first full year at Nashley and although she has difficult days coping with dementia she is very settled and at home there.


I

love is that there are always activities going on like keep fit, arts and crafts, bingo, guest performers and sing-a-long, speakers and gardening to name a few… Mum often apologises for not calling me “because she is just too busy!” which is music to my ears.


The management are wonderful and very approachable which is so important in my book. The care staff must love their jobs too because they are always smiling and although they are very busy always seem to make time for a quick chat with visitors which is a nice touch.


Thank you Nashley for all that you do.

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Review from Dave (Son-in-law of Resident) published on 9 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum in-law is 95, needed some respite/convalescence following a fortnight in hospital after kidney failure. Nashley House was recommended to me by a home which I have known intimately for decades but which had no vacant rooms at the time. Of course I checked out the reviews and CQC reports and Nashley
was very highly rated.


From the moment I rang to arrange the two week stay and received the welcoming and professional response, to the last day of mum's care when so many staff came to wish her well I could not have been more impressed in all respects!


The accommodation is great, staff are very caring, food amazing and professional support in terms of nursing, personal care, hairdressing etc. are spot on!


The owners are so visible, refreshingly engaging with residents and extremely approachable, it is obvious to me that these lovely people are dedicated and committed to providing the best environment for the residents in their care, very impressed! Thank you both so much.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Nashley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Nashley House is calculated as follows: ( (130 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 144 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nashley House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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