Nashley House

27 Montpelier, Weston-super-Mare BS23 2RN
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Top 20 carehome certificate
9.8 67 Reviews
  • Nashley House, Weston-super-Mare
Nashley House offers a charming environment and surroundings for adults with care needs, being ideal for a comfortable retirement while offering round-the-clock access to a professional team.

Striving for individual happiness, the team believe in a service that both empathises with and stimulates residents, at the same time as supporting good nutrition and offering a wide range of entertainment.

The home is situated within beautiful and mature gardens, part of a conservation area and with sea views.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1085
  • Self-Funded Residential Dementia Care: from £1190

These prices are only a guideline, please contact Nashley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Future Care Ltd

Person in charge

  • Jessica Sherratt (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (46)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Nashley House Reviews (67)

9.8

Nashley House has a Review Score of 9.8 (9.764) out of 10, based on 12 reviews in the last 2 years.
Over all time Nashley House has 67 reviews.

Overall Experience
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Reviewer Connection to Nashley House
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Total of 67, showing 21-40
Review from Anne P (Daughter of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about the staff and owners of Nashley House. They went above and beyond in their care of my mother, at a very difficult stage in her life. The lengths they went to to make her days happy and comfortable were outstanding. There was also very welcome support and reassurance
for myself, which was much appreciated after having been the sole carer for a long time. It is not just the resident who is cared for at Nashley House, it is the whole family.
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Review from Jane R (Daughter of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nashley House retirement Home is a family of incredible people. My mother and I chose Nashley House due to the fantastic owners and the staff. From making enquiries to moving into Nashley House we felt loved, respected and given one to one personal, professional care unique to individual needs. My
mother was given huge amounts of time prior to the move to inform Nashley House not just about care needs but about my mother, her family and just who she was, personal preferences and chosen lifestyle. This is, care of the individual, this made my mother feel totally loved and cherished. As my mother's carer I was given time, understanding and genuine care too. I had completed hours of research through CQC, North Somerset and unannounced visits. I had all the information statistical and reports, however, although this was vital to appreciate necessary standards Nashley House gave my mother so much more than the reports and statistics provided. Wonderful!
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Review from Kim H (Son of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to Mum moving into Nashley House, I carried out research on local residential homes with doctors and health care workers, and every one of them put Nashley House at the top of their lists.
Mum went into the home 6 months into the Covid pandemic, straight into isolation which was a very difficult
time for her. From day one the management and staff were so caring and attentive, even though Mum was in completely new surroundings, that she felt at home straight away.
During her time there Mum enjoyed the company of other residents and was kept entertained with various activities taking place most days. The room she chose was nicely decorated and furnished and she was able to take many of her own possessions with her to make it homely.
Mum nor I ever had any complaints or issues with staff or management. I was regularly kept up to date with any health issues and everyone went out of their way to make visits possible. I highly recommend Nashley House as a care home for a loved one.
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Review from Sue W (Daughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum very much enjoyed her time at Nashley House. The staff were very thoughtful and accommodating with regards to her Parkinson's Disease and what would be best for her. Mum particularly enjoyed all the entertainment and socialising with the other residents. Whenever I visited, everyone was really
friendly and welcoming. I would certainly recommend Nashley House as a great place with a caring environment.
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Review from R F (Niece of Resident) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a place that can take care of your elderly friends or family - Nashley House in Weston Super Mare is the best. It is truly a home away from home. Even better than that, this home provides meals, entertainment, exercise, and exceptional care. Our family member lived a longer happy
life due to Nashley house. The staff and ownership are amazing. They truly care about each guest/patient, I will say guest since they give you that welcome and warm feeling. If you are considering a place to move a family member Nashley House is a must-see.
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Review from Colin G (Son of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's never a good thing to have to move your mother into a residential care home, especially if your mum was as independent as mine. But when that time came, I must say, I couldn't think of a better place for my mum to be. Nashley House is full of love and care. My mum had dementia which progressively
got worse and she could be challenging at times despite her diminutive size. The staff at Nashley House constantly worked with me and my sister to modify Mum's care to best suit her. They kept us informed at every stage and worked tirelessly throughout extremely difficult times to ensure the care of not just the residents, but their staff as well. I would like to thank all of the staff for the care and love they gave to my mum, especially in her final journey. I wholeheartedly recommend Nashley House to anyone who wants their loved one truly cared for in their autumn years.
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Review from J S (Daughter of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Nashley House and immediately became “part of the family,” where he was quickly welcomed into their warm, loving, caring and professional environment. He was cared for with dignity, respect and comfort, which was very reassuring for his family. The home is first class in all aspects,
all the staff took pride in going the extra mile to accommodate and adjust to his needs. They were always responsive, considerate, reliable, effective and provided a very high standard of care. Dad enjoyed the daily activities, company of others and his needs were always met with consideration. Knowing that two family friends were already contented and happy there helped Dad make his decision to join the home. The managers provided much information for Dad making the move straight forward which provided great peace of mind to Dad and his family. We can highly recommend Nashley House and thank the manager and all the staff for their care given to Dad during his short stay with them.
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Review from Faith M (Daughter of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Nashley House for three and a half years and was very happily settled there. Although a large residential home, all the residents were treated very much as individuals and the staff and management went out of their way to make sure that their needs were met - providing a happy and
stimulating environment to live in. The standard of care was very good and Mum was treated with kindness and respect by the patient and caring staff. She loved her room overlooking the gardens below and enjoyed sitting outside with her visitors on summer days. Numerous activities were arranged for the residents and Mum especially enjoyed the monthly visits to the home by members of nearby Christchurch, who provided craft activities, singing and conversation, along with the usual afternoon tea.
We are very grateful to the management and staff at Nashley House for all their care and dedication, especially during 2020 when the Covid crisis brought new challenges and an extra workload.
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Review from Laura T (Daughter of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Nashley House for five months, having had previous respite visits and I always found the management and staff very helpful and informative. They looked after my father well, helping him to be independent, looking after him with respect and dignity plus encouraging him to
get involved with other residents. There are so many lovely activities for residents to participate in, plus a good library which my father enjoyed and attractive gardens to sit out and meet friends. The food is varied and choices are given, with healthy eating a priority along with residents being able to eat together in a social environment. The rooms are nicely presented and were always kept clean and tidy. Clothes were washed daily and my father always looked well presented, enjoyed having lots of company and help was always at hand when needed. I would not hesitate in recommending Nashley House, as they constantly work so hard to make it a ‘home from home’ experience.
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Review from Lilleith M (Daughter of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mother at Nashley House was excellent. The staff were well organised, thoughtful and kind. She was a good friend, neighbour and devoted Christian who served her community through the church. There was always a welcome for our friends in her home and this welcome was extended to
the many lodgers we had, from all the different parts of Commonwealth community, who lived with us when we were children. It was like growing up in the United Nations. At 99 years old she moved into Nashley House where the staff there cared for her individual needs, paying due care and attention to her wishes. They were always warm, friendly and welcoming to our family and friends who visited. During the Covid crisis, they did everything possible to protect the residents. I am grateful for their considerate treatment. They made the last three years of my mother's life very comfortable for her, showing the respect due to a wonderful woman and kind and loving mother, wife and grandmother.
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Review from Celine O (Niece of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Nashley House is wonderful. Staff are very caring. Residents are treated with the highest respect and integrity. The management ethos is treating each resident as an individual and this is clearly reflected in the environment.
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Review from J C (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nashley House catered for all my Dad's needs emotionally by sitting with him, reassuring when anxious etc. The food and activities kept his mind and body stimulated. Food was to his taste, if he didn't like what was offered he was asked what he would like and that was then made.
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Review from Wendy N (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Nashley House from March 2018 until November 2019. From the time he moved into this friendly, homely home, he was treated with care, comfort, dignity and respect from all the staff. It took Dad a while to adjust to this complete change in his life after moving from Plymouth
to be closer to his family. After a few months, he found he had another family who also loved and cared for him - Nashley House. The home is spotless and welcoming. Dad passed away peacefully here in November 2019.
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Review from M N (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Nashley House for 6 years until she passed away in August. Mum was well looked after by the kind staff and management. She was always dressed nicely and I was always welcomed. The manager and the carer were with mum when she passed away and reassured me that she went peacefully.
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Review from Anthony B (Power of Attorney of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and treatment given by all the staff and management have been excellent. Always going the extra mile to accommodate the needs and requests of the residents.
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Review from Shelley W (Granddaughter of Resident) published on 3 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has lived at Nashley House for 4 years.


The care she has received can be described as nothing less than outstanding.
The staff have gone above and beyond to support my grandma in all aspects of her life whilst at Nashley House and their care, compassion and professional knowledge

is excellent.


The owners are wonderful, compassionate people who run the home in the best way possible and I couldn't thank them and their team enough for how they have cared for my grandma.

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Review from Jacqui F (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mother has been resident at Nashley House for 5 years and the standard of care she has received has been outstanding. The managers and staff without exception are caring and professional. Our Mother has been treated with the utmost respect and we have been particularly impressed with the way they
have treated her as an individual with her own specific needs and making it feel like her home. As a family, we have been kept informed every step of the way and are always made to feel welcome. We cannot recommend Nashley House highly enough and would like to thank the manager and all the staff for the care they have given our Mother and in making us feel secure that she is safe and well cared for at all times in what could have been a very stressful period in all our lives.
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Review from Sheila S (Daughter of Resident) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Nashley House since the beginning of July. All the staff are lovely. I know my mum is safe there. I would recommend this home to anyone. I always hear positive comments from anyone when they ask where mum is and I say she is in Nashley House. It is always very clean and always
welcoming.
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Review from Lindsay W (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to live a Nashley due to inability to self-care at home because of increasing dementia. While she was still able she was encouraged to join in with numerous in-house activities and trips out to stimulate her interests and maintain her quality of life. The surroundings and facilities were
always good and she enjoyed the lovely garden. Recent management changes have improved all aspects of the home, including the furnishings and daily routines. All the staff, at every level, have always been kind, considerate and extremely caring, looking after my mother's every need as he dementia progressed. A massive 'thank you' to everyone at Nashley! You are all doing an amazing job!
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Review from Jayne R (Daughter of Resident) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of Nashley House since 8 June 2018 when he was placed there from hospital after a fall and from the moment he got there he has been very happy - so much so that he didn’t want to return to his own house and actually had a few tears of joy and relief when it was decided
he could stay. He feels safe and comfortable and actually refers to Nashley House as his home. The management and staff are excellent and all so extremely caring, kind and friendly, not only to my father but to myself also - especially when I’ve found his illness a little hard to accept. They keep me informed of all that is going on with my father, his care and anything appertaining to the home. They are there with encouragement, help and advice whenever needed. There’s always a warm welcome and congenial atmosphere. There’s plenty of activities for all ranges of tastes and they are always striving to do the very best for the quality of life and wellbeing of their residents and are doing an excellent job.
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Nashley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Nashley House is calculated as follows: ( (130 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 144 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nashley House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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