Tilsley House Care Home

14-16 Clarence Road South, Weston-super-Mare BS23 4BN
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9.6 42 Reviews
  • Tilsley House Care Home, Weston-super-Mare
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Care Provided by Tilsley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1250
  • Self-Funded Residential Dementia Care: £1050 – £1350
  • RESPITE Self-Funded Residential Care: £950 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1048 – £1350
The price(s) shown are provided by the care home. Contact Tilsley House Care Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Michelle Butler (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Tilsley House has an open visiting policy.

Parking

  • Ample parking on the premises and on Clarence Road South.

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Tilsley House Care Home Reviews (42)

9.6

Tilsley House Care Home has a Review Score of 9.6 (9.579) out of 10, based on 18 reviews in the last 2 years.
Over all time Tilsley House Care Home has 42 reviews.

Overall Experience
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Date Published
  • 42
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Reviewer Connection to Tilsley House Care Home
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Total of 42, showing 21-40
Review from Lorraine B (Power of Attorney of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather has just moved into Tilsley House and the staff are amazing - so very caring and friendly. They have made my stepdad's move so easy and he has settled in so well and loves it there. He still has his independence but is now in a safe environment and he thinks the staff are wonderful and
the food is amazing.
Reply from kathy durston-heseltine, Finance & Admin Manager at Tilsley House Care HomeMany thanks for your kind words. We are glad that your stepfather is settling in well and you are happy with the environment he is in. It is a pleasure having him here. Best Wishes, Tilsley House.
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Review from Dawn W (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent fourteen months in Tilsley House, this was during covid, so a very difficult time as I was unable to visit to settle him. The staff soon made him settle and feel welcome. Throughout her time here, he was well cared for and also my needs as his daughter are acknowledged and supported.
End of life care was exceptional and the staff could not have done more to make him comfortable, look after his family and explain the process, step by step to ease things for us. Thank you.
Reply from kathy durston-heseltine, Finance & Admin Manager at Tilsley House Care HomeMany thanks for your kind words, we are glad your father enjoyed his stay at the home and felt happy and content. We miss him so much and wish you well for the future.
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Review from Sarah M (Granddaughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was a resident until he passed on 29/02/2022. The staff took care of my grandad extremely well and supported our family during his last few days. The end of life care they gave was respectful and compassionate. They allowed us to be with him 24 hours a day, providing us with emotional support
and cups of tea. Special thanks to the staff who made Grandad's time here comfortable.
Reply from kathy durston-heseltine, Finance & Admin Manager at Tilsley House Care HomeMany thanks for your kind words. It was a pleasure having your grandad with us and he is extremely missed. We are glad he felt happy and comfortable in the home and thank you again for your kindness.
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Review from Valerie P (Sister of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't wish for my sister to be anywhere else as lovely as Tilsley House. The staff are so lovely and kind. Our relative is treated like a queen. We are made to feel very welcome, every single time we visit. Nothing is too much trouble. The staff always have time, patience, kindness and fun to
spare. Never change how this fabulous home is run.
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Review from Y S (Respite Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the main, fantastic staff, both helpful and friendly. Towels and washing changed daily. Food of good quality, served at regular times and good standard for such a large residence. You are made to feel welcome with a family feel. Entertainments such as art, cards, bingo or the odd quiz are both entertaining
and a lot of fun. There is singing or mime for us tone-deaf bods. Some folk even have the odd dance or chair hand jive. I believe, for myself, the stay here has been very good and helped me to heal, ready for home.
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Review from Aimee R (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad really likes living in the home and said all the carers and the manager are so friendly and said the food is always good at food time. He really likes his room and it is always clean. They help him whenever he needs them to.
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Review from Tiffany M (Granddaughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seeing my Grandmother through 2021 has always been safe and friendly. I have not had any issues booking or seeing my grandmother. She is always happy with the staff and they are all friendly and loving towards her. I am very thankful that they have taken care of her so well throughout the pandemic.
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Review from T A (Brother of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are invariably cheerful and helpful and the premises are light and airy and very clean. The kitchen is impressive and I am told that the meals are excellent.
The south-facing wall of the large sitting room has wall to ceiling windows which overlook an attractive garden which includes several
small trees. I am sure that this has a beneficial effect.
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Review from Andrew S (Son of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two ladies made the visit to my mother really comfortable and ensured we had everything we wanted. They followed up with an email to arrange a further visit for me. I look forward to my next visit in July.
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Review from R W (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my mother gets, especially as she can be "difficult". Also was told when the moved in the bath would be fixed - 2-year on, it has not been fixed, she prefers a bath to a shower.
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Review from Patricia D (Resident) published on 16 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Tilsley House Care Home to anyone.
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Review from Paul N (Son of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very helpful.
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Review from Tommy R (Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe, happy and at home here, and I am well cared for and any help I need.
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Review from Charles C (Son of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Tilsley house for about three months now. The staff have been incredible and done so much to make him feel welcome and accepted. As a family member, I visit once a week/every 2 weeks, when possible. It is good to see him there and for how he is cared for. I have confidence that
they are doing the best they can to look after my father.
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Review from Grizelda W (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum suffers from gradually worsening dementia, and I cannot think of a better place for her to be. The staff are so pleasant to her, even when she is quite demanding, and I am Amartya kept up to date with her progress.
I was able to see her on her birthday in March, and she was looking just the
same as the year before.
The house is lovely because of the light and airy garden room. Food is fine, and there is always something happening.
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Review from Victor L (Resident) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If the food was better I would like it a lot more. Apart from that, I've no complaints.
Reply from Jaime Parkins, Registered Manager at Tilsley House Care HomeThank you for your feedback, we take all feedback seriously and we will review our menus to reflect changing resident tastes.
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Review from Lynda T (Daughter of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care Mum has received since being here. Every member of staff has been extremely helpful and has kept us informed at all time with Mums care when we have not been able to visit.
Reply from Rizwan Govindji, Director at Tilsley House Care HomeThank you for this lovely review. We are very happy to hear that you are happy with the care that your mum has had at Tilsley House. We always strive to provide high-quality care to every resident and we will continue to do so. Every review is used to help us continue to improve.
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Review from Kim O (Daughter of Resident) published on 28 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff extremely good and approachable giving good care to my mother as now at end of life. Food is very good.
Very clean.
Reply from Rizwan Govindji, Director at Tilsley House Care HomeThank you for your lovely feedback. We appreciate this very much, and we use all comments to help us learn and improve so that we can offer the best care and support to our lovely residents.
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Review from Carolyn B (Daughter of Resident) published on 24 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has lived at Tilsley House for over a year. I am very happy with the staff as most are excellent and very caring - and I am particularly impressed that ALL staff, be it housekeepers or kitchen, interact with the residents all the time.
The laundry must be a challenge, particularly with delicate
items but it is done with care and respect. My mother has mostly her own things there but for those who do not then maybe an update on bedding etc. would be nice.
The food is mostly excellent but the tea time - sandwich and cake on the same plate - is a bit disappointing. Whilst there is a garden, it is a shame only part of it is available for residents and that is very plain and uninteresting. Overall we are very happy with the care and would not want Mum to be anywhere else.
Reply from Claire Conway, Registered Manager at Tilsley House Care HomeThank you for your lovely comments. We appreciate your comments regarding the garden and we are currently looking into sourcing a gardener who can help make the garden more sensory and inviting.
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Review from David D (Son of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care staff are very friendly and generally go beyond their normal remit. The food is generally good however there is not much choice for tea time as it is usually only sandwiches and cake. The care home is very clean. There are good activities and outings arranged including at least once a week
to a church activity.
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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Tilsley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.654 for Tilsley House Care Home is calculated as follows: ( (163 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 211 Ratings = 4.654
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Tilsley House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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