Tilsley House Care Home

Mum moved into Tilsley House after living independently in her own home for 61 years, the staff were amazing so kind and caring making her feel so welcome. Mum was beginning to find everyday tasks increasingly difficult and the staff treated her with nothing but dignity and respect as they helped her navigate her new life. Sadly she was diagnosed with end-stage kidney disease after a short time and we as a family with the support of the staff made the decision to keep her in Tilsley House. The kindness, care and love she received before her passing was outstanding and we as a family would like to thank the entire Tilsley House staff for everything they did for her and for us. Thank you.

My mother died in Hospital after an illness. The staff visited her and made a complaint when they found her distressed- the hospital tried to say someone was coming to change her but the care home staff did this. The hospital was unhelpful registering her death, despite the manager's efforts. Prior to this, they kept Mum safe from covid and cared for her. I live in Australia and they always made me feel part of the family that was looking after her. With the difficulties with the hospital and registering Mum's death, the manager and her team have gone above and beyond what they needed to do and what was expected of them. I cannot recommend Tilsley House enough. Thanks to every one of the staff.

My stepfather has just moved into Tilsley House and the staff are amazing - so very caring and friendly. They have made my stepdad's move so easy and he has settled in so well and loves it there. He still has his independence but is now in a safe environment and he thinks the staff are wonderful and the food is amazing.

My father spent fourteen months in Tilsley House, this was during covid, so a very difficult time as I was unable to visit to settle him. The staff soon made him settle and feel welcome. Throughout her time here, he was well cared for and also my needs as his daughter are acknowledged and supported. End of life care was exceptional and the staff could not have done more to make him comfortable, look after his family and explain the process, step by step to ease things for us. Thank you.

My grandad was a resident until he passed on 29/02/2022. The staff took care of my grandad extremely well and supported our family during his last few days. The end of life care they gave was respectful and compassionate. They allowed us to be with him 24 hours a day, providing us with emotional support and cups of tea. Special thanks to the staff who made Grandad's time here comfortable.

We couldn't wish for my sister to be anywhere else as lovely as Tilsley House. The staff are so lovely and kind. Our relative is treated like a queen. We are made to feel very welcome, every single time we visit. Nothing is too much trouble. The staff always have time, patience, kindness and fun to spare. Never change how this fabulous home is run.

In the main, fantastic staff, both helpful and friendly. Towels and washing changed daily. Food of good quality, served at regular times and good standard for such a large residence. You are made to feel welcome with a family feel. Entertainments such as art, cards, bingo or the odd quiz are both entertaining and a lot of fun. There is singing or mime for us tone-deaf bods. Some folk even have the odd dance or chair hand jive. I believe, for myself, the stay here has been very good and helped me to heal, ready for home.

My dad really likes living in the home and said all the carers and the manager are so friendly and said the food is always good at food time. He really likes his room and it is always clean. They help him whenever he needs them to.

Seeing my Grandmother through 2021 has always been safe and friendly. I have not had any issues booking or seeing my grandmother. She is always happy with the staff and they are all friendly and loving towards her. I am very thankful that they have taken care of her so well throughout the pandemic.

The south-facing wall of the large sitting room has wall to ceiling windows which overlook an attractive garden which includes several small trees. I am sure that this has a beneficial effect.

Two ladies made the visit to my mother really comfortable and ensured we had everything we wanted. They followed up with an email to arrange a further visit for me. I look forward to my next visit in July.

Happy with the care my mother gets, especially as she can be "difficult". Also was told when the moved in the bath would be fixed - 2-year on, it has not been fixed, she prefers a bath to a shower.

I would recommend Tilsley House Care Home to anyone.

Staff are always very helpful.

I feel safe, happy and at home here, and I am well cared for and any help I need.

My father has been in Tilsley house for about three months now. The staff have been incredible and done so much to make him feel welcome and accepted. As a family member, I visit once a week/every 2 weeks, when possible. It is good to see him there and for how he is cared for. I have confidence that they are doing the best they can to look after my father.

The house is lovely because of the light and airy garden room. Food is fine, and there is always something happening.

If the food was better I would like it a lot more. Apart from that, I've no complaints.

Very happy with the care Mum has received since being here. Every member of staff has been extremely helpful and has kept us informed at all time with Mums care when we have not been able to visit.

Very clean.