Tilsley House Care Home

14-16 Clarence Road South, Weston-super-Mare BS23 4BN
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9.8 35 Reviews
  • Tilsley House Care Home, Weston-super-Mare
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Butler (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Tilsley House has an open visiting policy.

Parking

  • Ample parking on the premises and on Clarence Road South.

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Tilsley House Care Home Reviews (35)

9.8

Tilsley House Care Home has a Review Score of 9.8 (9.773) out of 10, based on 11 reviews in the last 2 years.
Over all time Tilsley House Care Home has 35 reviews.

Overall Experience
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Date Published
  • 35
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  • 11
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Reviewer Connection to Tilsley House Care Home
  • 19
  • 5
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  • 1
  • 1
  • 1
  • 1
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Total of 35, showing 21-35
Review from T A (Brother of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are invariably cheerful and helpful and the premises are light and airy and very clean. The kitchen is impressive and I am told that the meals are excellent.
The south-facing wall of the large sitting room has wall to ceiling windows which overlook an attractive garden which includes several
small trees. I am sure that this has a beneficial effect.
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Review from Andrew S (Son of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two ladies made the visit to my mother really comfortable and ensured we had everything we wanted. They followed up with an email to arrange a further visit for me. I look forward to my next visit in July.
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Review from R W (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my mother gets, especially as she can be "difficult". Also was told when the moved in the bath would be fixed - 2-year on, it has not been fixed, she prefers a bath to a shower.
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Review from Patricia D (Resident) published on 16 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Tilsley House Care Home to anyone.
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Review from Paul N (Son of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very helpful.
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Review from Tommy R (Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe, happy and at home here, and I am well cared for and any help I need.
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Review from Charles C (Son of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Tilsley house for about three months now. The staff have been incredible and done so much to make him feel welcome and accepted. As a family member, I visit once a week/every 2 weeks, when possible. It is good to see him there and for how he is cared for. I have confidence that
they are doing the best they can to look after my father.
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Review from Grizelda W (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum suffers from gradually worsening dementia, and I cannot think of a better place for her to be. The staff are so pleasant to her, even when she is quite demanding, and I am Amartya kept up to date with her progress.
I was able to see her on her birthday in March, and she was looking just the
same as the year before.
The house is lovely because of the light and airy garden room. Food is fine, and there is always something happening.
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Review from Victor L (Resident) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If the food was better I would like it a lot more. Apart from that, I've no complaints.
Reply from Jaime Parkins, Registered Manager at Tilsley House Care Home

Thank you for your feedback, we take all feedback seriously and we will review our menus to reflect changing resident tastes.

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Review from Lynda T (Daughter of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care Mum has received since being here. Every member of staff has been extremely helpful and has kept us informed at all time with Mums care when we have not been able to visit.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for this lovely review. We are very happy to hear that you are happy with the care that your mum has had at Tilsley House. We always strive to provide high-quality care to every resident and we will continue to do so. Every review is used to help us continue to improve.

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Review from Kim O (Daughter of Resident) published on 28 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff extremely good and approachable giving good care to my mother as now at end of life. Food is very good.
Very clean.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for your lovely feedback. We appreciate this very much, and we use all comments to help us learn and improve so that we can offer the best care and support to our lovely residents.

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Review from Carolyn B (Daughter of Resident) published on 24 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has lived at Tilsley House for over a year. I am very happy with the staff as most are excellent and very caring - and I am particularly impressed that ALL staff, be it housekeepers or kitchen, interact with the residents all the time.
The laundry must be a challenge, particularly with delicate
items but it is done with care and respect. My mother has mostly her own things there but for those who do not then maybe an update on bedding etc. would be nice.
The food is mostly excellent but the tea time - sandwich and cake on the same plate - is a bit disappointing. Whilst there is a garden, it is a shame only part of it is available for residents and that is very plain and uninteresting. Overall we are very happy with the care and would not want Mum to be anywhere else.
Reply from Claire Conway, Registered Manager at Tilsley House Care Home

Thank you for your lovely comments. We appreciate your comments regarding the garden and we are currently looking into sourcing a gardener who can help make the garden more sensory and inviting.

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Review from David D (Son of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care staff are very friendly and generally go beyond their normal remit. The food is generally good however there is not much choice for tea time as it is usually only sandwiches and cake. The care home is very clean. There are good activities and outings arranged including at least once a week
to a church activity.
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Review from Julie B (Daughter of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, I am very happy with the care given to my father. As everywhere, some staff are more helpful than others, but most are excellent. Communication between family and staff can sometimes be a problem but that is being worked on now. My Dad's room is looking 'tired' now and needs redecorating
but other people's rooms look nice. I usually have to tidy it when I visit, but it is generally clean. Standards of care, activities, and decor in the home have improved considerably over the past year.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

I feel the feedback is very fair. They have always worked with us to help improve our service. I am glad the reviewer feels that much progress has been made over the past year and that she would be happy to recommend our home to others. We will continue to work with residents and families to further improve our service.

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Review from Steph (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 91 year old dad was very unwell and extremely unhappy in hospital. The manager at Tilsley House was so prompt in her assessment and acceptance of dad. Nothing was too much trouble and he moved into the home on an (we hoped) interim basis until adequate care could be arranged. Sadly, he was very confused
initially, but the staff were amazing and supported him and our family.
Unfortunately he became ill again, but the Tilsley team were prompt to act to get him back to hospital where he passed away. Thanks to all the staff, sorry this took so long but now mum is in hospital.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Tilsley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Tilsley House Care Home is calculated as follows: ( (99 Excellents x 5) + (29 Goods x 4) ) ÷ 128 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tilsley House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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