14-16 Clarence Road South, Weston-super-Mare BS23 4BN
Tilsley House is a delightful residential care home providing care for older people, offering many single and en-suite.
The period building is set in large, beautiful gardens and overlooks Clarence Park – a few minutes walk from the beach front.
Staff provide excellent care in a home that has a calm and happy atmosphere. Some residents have been with them for over 20 years and they continually receive very complimentary comments from the families of loved ones who stay. Among the staff are some who have been there for over 20 years. The well-being of residents is at the heart of all that they stand for at Tilsley House.
Residents are encouraged to remain active, and to that end they strive to involve them in a variety of activities. They also have regular services and prayer meetings for those residents to whom faith is important. They find that this provides a great deal of comfort to both staff and residents, and contributes to the ethos and generally tranquil atmosphere at Tilsley House.
They offer, full residential care, day care, respite care and holiday care.
Staff would be delighted to show you around their home.
Owner: Solomon Care Ltd
Person in charge: Claire Conway (Manager)
Local Authority / Social Services: North Somerset District Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages from 65 to 105.
Single Rooms: 31
Rooms with ensuite WC: 11
Weekly Charges Guide: Personal Care Single £410 – £585 (These prices are only a guideline, please contact Tilsley House Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Tilsley House has an open visiting policy.
Parking:
There is ample parking on the premises and on Clarence Road South.
Latest Care Quality Commission* Report on Tilsley House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Tilsley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Tilsley House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.306 for Tilsley House Care Home is calculated as follows: ( (13 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.306
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.161 Points relating to the number of positive Reviews for Tilsley House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.2 Target = 0.161
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Tilsley House Care Home has a Review Score of 7.5 (7.467) from 3 Reviews
Review submitted from a Website Submission by David D (Son of Resident) on Tuesday 27 February 2018. Relates to February 2018.
The care staff are very friendly and generally go beyond their normal remit. The food is generally good however there is not much choice for tea time as it is usually only sandwiches and cake. The care home is very clean. There are good activities and outings arranged including at least once a week to a church activity.
How likely would you be to recommend Tilsley House Care Home? Likely
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Review submitted from a Postal Card by Julie B (Daughter of Resident) on Friday 16 September 2016. Relates to August 2016.
Generally, I am very happy with the care given to my father. As everywhere, some staff are more helpful than others, but most are excellent. Communication between family and staff can sometimes be a problem but that is being worked on now. My Dad's room is looking 'tired' now and needs redecorating but other people's rooms look nice. I usually have to tidy it when I visit, but it is generally clean. Standards of care, activities, and decor in the home have improved considerably over the past year.
How likely would you be to recommend Tilsley House Care Home? Extremely Likely
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Rizwan Govindji, Director at Tilsley House Care Home responded to this review on 19 Sep 2016:
I feel the feedback is very fair. They have always worked with us to help improve our service. I am glad the reviewer feels that much progress has been made over the past year and that she would be happy to recommend our home to others. We will continue to work with residents and families to further improve our service.
Review submitted from a Postal Card by Steph (Daughter of Resident) on Tuesday 22 March 2016. Relates to March 2016.
My 91 year old dad was very unwell and extremely unhappy in hospital. The manager at Tilsley House was so prompt in her assessment and acceptance of dad. Nothing was too much trouble and he moved into the home on an (we hoped) interim basis until adequate care could be arranged. Sadly, he was very confused initially, but the staff were amazing and supported him and our family.
Unfortunately he became ill again, but the Tilsley team were prompt to act to get him back to hospital where he passed away. Thanks to all the staff, sorry this took so long but now mum is in hospital.
How likely would you be to recommend Tilsley House Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Tilsley House Care Home
There are currently no Care Home Idol entrants who have performed at Tilsley House Care Home