Tilsley House Care Home

14-16 Clarence Road South, Weston-super-Mare BS23 4BN
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9.8 35 Reviews
  • Tilsley House Care Home, Weston-super-Mare
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Butler (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Tilsley House has an open visiting policy.

Parking

  • Ample parking on the premises and on Clarence Road South.

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Tilsley House Care Home Reviews (35)

9.8

Tilsley House Care Home has a Review Score of 9.8 (9.773) out of 10, based on 11 reviews in the last 2 years.
Over all time Tilsley House Care Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tilsley House Care Home
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Total of 35, showing 1-20
Review from Alison D (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been provided the best care and support at Tilsley House for the past 20 years. That care was also extended to the family. All staff became her friends and family. With the utmost dignity, Mums' needs were addressed with respect. The atmosphere is a happy peaceful one, with entertainment,
crafts, gardening club and Sunday services. Good is home cooked, with variety and delicious. I cannot speak highly enough of the Managers and entire Team. She craved a sanctuary and Tilsley House provided that and so much more.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Bless you. All our thoughts and codolenses to you. Your mum and you have truly been like family.

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Review from Karen D (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went for rest bit in Tilsley House, and the care he received was exceptional. The staff where kind, considerate , professional and I couldn't have asked for more for my dad.
My dad liked his stay and care so much he is considering going to live there full time.
Thank you to the manager , who
was so helpful and informative and nothing was to much trouble .
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Amazing. Thank you very much for taking time to give feedback to our Manager, Michelle, and her staff. I am so happy to hear your dad enjoyed his stay. He is welcome anytime. Rizwan Govindji. Director

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Review from J S (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went to Tilsley House in February 2025 after a long stay in hospital. After a short period she began to eat again after not eating hardly at all in the hospital so that was a huge relief to myself and sister. The staff were great with her, and couldn't have asked for more from then, very caring
and kind. She would have stayed at Tilsley permanently but unfortunately it was just to far from her family and we had to move her closer to us. I would ;just like to say a huge thankyou to all at Tilsley House for looking after Mum so well for us.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to send your feedback, which we take very seriously. We have a continuous plan of actions to upgrade the rooms and facilities at Tilsley House.

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Review from F B (Daughter of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Tilsley House for respite care following a spell in hospital after a fall. Her stay in hospital had been particularly stressful and Mum hadn't slept well or wanted to eat during the time she was there. Tilsley House was the perfect haven for her after this experience. The managers of the
home were confident that they could support her with improving her mobility and could give her the care and attention needed in order for her to recover her appetite and strength. She has a lovely room with an en-suite, which Mum was able to access independently quite soon after her arrival. All staff are very kind and there is a welcoming, friendly, family atmosphere to the home. I am impressed by the way they work together, whatever their role, for the benefit of the residents.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to submit this review. We will do all we can to continue to improve our service at Tilsley House so all our residents and all our stakeholders have great experiences. Warm regards

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Review from Susan W (Niece of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt became a permanent resident at Tilsley House in July this year. She was diagnosed with Alzheimer's a few years ago and her move to Tilsley House related to her advancing condition and her having falls. As a family we cannot emphasize the wonderful care our Aunt gets. All of the care workers
are so kind and their experience shows. We are also impressed with the social activities they provide on a daily basis. Our Aunt has flourished, taking an active part in the activities and is now eating regular meals which she wasn't doing at home. The management are very visible and have been extremely helpful if we have needed to ask them anything about our Aunt's care. We would definitely recommend Tilsley House to anyone with a relative or friend who needs care.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to leave your feedback, Susan. We will continue to work daily to improve our care at Tilsley House and, indeed, in all homes within our company - Solomon Care Ltd.

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Review from M G (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Tilsley for 2.5 years and is 102 years old. She has a lovely room with an en-suite. Meals are lovely, with lots of tea/coffee throughout the day. The staff are very caring and Mum is very happy there. They always make us as a family very welcome. And keep us informed when she is unwell,
although there are not many days when one of us is not visiting. We also have meetings with the nurse from the GP surgery who visits the home regularly. I would recommend Tilsley to anyone looking for a home for their loved one.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to send a review. I am so happy that you would recommend Tilsley House to others. This is a great acknowledgement for our staff who work ever so hard each and every day. We will take away your feedback and strive to improve our service continuously.

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Review from Louise L (Great-Niece of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle came to the care home straight from hospital following a fall. They did a great job of settling him in and making him feel safe despite his confusion. They made a real effort to get to know him and his interests. They were approachable and helpful with any concerns we had.
I would have been
happy to make this placement permanent however for convenience we moved him to a home closer to us.
The activity coordinator was particularly lovely and helpful. They all do a great job in difficult circumstances.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to review your great-uncle's experience at Tilsley House. We hope he has settled in well at his new home but we are always here should you need us. We will continue to work hard to improve our service in areas you have identified. Regards, Director

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Review from S B (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had passed away in January 2024, and Mum was in emergency accomodation. We had her with us for 3 days prior to my dad's funeral and I couldn't cope with her. So came to Tilsley House a day before she was due. I cannot fault the staff here. They are all so lovely and caring and very helpful. Lovely
family vibes, Mum loves it here, I am so glad we chose Tilsley House.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for your kind feedback. Staff work very hard and so it is lovely to hear good feedback. Our Manager and I will definitely discuss how we can do even better with our activities and bedrooms.

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Review from A J (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was admitted into Tilsley House in June, via Pathway-3 from hospital. We can't believe how lucky we are as it's such a wonderful place. She is now a permanent resident and says, 'I couldn't be in a better place'. The team at Tilsley are so very caring, professional and gentle. Nothing is ever
too much trouble. Mum loves the food and the activities provide a great stimulation. The location is also perfect as we can borrow a chair to take Mum across to the park opposite or along the promenade which is just at the end of the road. Mum was always prone to dehydration but whilst she has been at Tilsley this has not been the case. We cannot thank the team enough for their care and attention - it's as though Mum has been given a new lease of life - which isn't bad at the age of 93! Thank you Tilsley House Team.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you so much for your kind words. We strive to do our best at all times for all our residents in our effort to build 'Cathedrals of Care'.

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Review from D H (Son of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad lived at Tilsley House for nearly 2 years. He was very happy there and was very well cared for by all the amazing staff. He enjoyed daily life at Tilsley whether reading his paper, going for a walk over the park of listening to the visiting singer.
Dad was always treated with dignity and kindness
right until the end.
Thank you Tilsley.
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Review from J S (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Tilsley House in August 2022. From the moment we arrived, Dad was made to feel very welcome. He soon settled in and was happy to go for a walk most days in Clarence Park. Towards the end of Dad's life after being in hospital for a number of weeks he longed to return to "his forever
home" (Tilsley House). We cannot thank the management and all the staff enough during those last few days. They were so supportive and friendly and allowed us to visit Dad day and night. Thank you!
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Review from Laura W (Daughter of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Tilsley House after living independently in her own home for 61 years, the staff were amazing so kind and caring making her feel so welcome. Mum was beginning to find everyday tasks increasingly difficult and the staff treated her with nothing but dignity and respect as they helped her
navigate her new life. Sadly she was diagnosed with end-stage kidney disease after a short time and we as a family with the support of the staff made the decision to keep her in Tilsley House. The kindness, care and love she received before her passing was outstanding and we as a family would like to thank the entire Tilsley House staff for everything they did for her and for us. Thank you.
Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for your kind and encouraging words. We want to build 'Cathedrals of Care' and this helps us along this journey.

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Review from Susan H (Daughter of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother died in Hospital after an illness. The staff visited her and made a complaint when they found her distressed- the hospital tried to say someone was coming to change her but the care home staff did this. The hospital was unhelpful registering her death, despite the manager's efforts. Prior
to this, they kept Mum safe from covid and cared for her. I live in Australia and they always made me feel part of the family that was looking after her. With the difficulties with the hospital and registering Mum's death, the manager and her team have gone above and beyond what they needed to do and what was expected of them. I cannot recommend Tilsley House enough. Thanks to every one of the staff.
Reply from Kathy Durston-Heseltine, Finance and Admin Manager at Tilsley House Care Home

Many thanks for your kind words, we enjoyed having your mum here and she is extremely missed. We would like to wish you and your family the best for the future and thank you for choosing Tilsley House.

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Review from Lorraine B (Power of Attorney of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather has just moved into Tilsley House and the staff are amazing - so very caring and friendly. They have made my stepdad's move so easy and he has settled in so well and loves it there. He still has his independence but is now in a safe environment and he thinks the staff are wonderful and
the food is amazing.
Reply from kathy durston-heseltine, Finance & Admin Manager at Tilsley House Care Home

Many thanks for your kind words. We are glad that your stepfather is settling in well and you are happy with the environment he is in. It is a pleasure having him here. Best Wishes, Tilsley House.

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Review from Dawn W (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent fourteen months in Tilsley House, this was during covid, so a very difficult time as I was unable to visit to settle him. The staff soon made him settle and feel welcome. Throughout her time here, he was well cared for and also my needs as his daughter are acknowledged and supported.
End of life care was exceptional and the staff could not have done more to make him comfortable, look after his family and explain the process, step by step to ease things for us. Thank you.
Reply from kathy durston-heseltine, Finance & Admin Manager at Tilsley House Care Home

Many thanks for your kind words, we are glad your father enjoyed his stay at the home and felt happy and content. We miss him so much and wish you well for the future.

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Review from Sarah M (Granddaughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was a resident until he passed on 29/02/2022. The staff took care of my grandad extremely well and supported our family during his last few days. The end of life care they gave was respectful and compassionate. They allowed us to be with him 24 hours a day, providing us with emotional support
and cups of tea. Special thanks to the staff who made Grandad's time here comfortable.
Reply from kathy durston-heseltine, Finance & Admin Manager at Tilsley House Care Home

Many thanks for your kind words. It was a pleasure having your grandad with us and he is extremely missed. We are glad he felt happy and comfortable in the home and thank you again for your kindness.

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Review from Valerie P (Sister of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't wish for my sister to be anywhere else as lovely as Tilsley House. The staff are so lovely and kind. Our relative is treated like a queen. We are made to feel very welcome, every single time we visit. Nothing is too much trouble. The staff always have time, patience, kindness and fun to
spare. Never change how this fabulous home is run.
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Review from Y S (Respite Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the main, fantastic staff, both helpful and friendly. Towels and washing changed daily. Food of good quality, served at regular times and good standard for such a large residence. You are made to feel welcome with a family feel. Entertainments such as art, cards, bingo or the odd quiz are both entertaining
and a lot of fun. There is singing or mime for us tone-deaf bods. Some folk even have the odd dance or chair hand jive. I believe, for myself, the stay here has been very good and helped me to heal, ready for home.
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Review from Aimee R (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad really likes living in the home and said all the carers and the manager are so friendly and said the food is always good at food time. He really likes his room and it is always clean. They help him whenever he needs them to.
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Review from Tiffany M (Granddaughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seeing my Grandmother through 2021 has always been safe and friendly. I have not had any issues booking or seeing my grandmother. She is always happy with the staff and they are all friendly and loving towards her. I am very thankful that they have taken care of her so well throughout the pandemic.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Tilsley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Tilsley House Care Home is calculated as follows: ( (99 Excellents x 5) + (29 Goods x 4) ) ÷ 128 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tilsley House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Tilsley House Care Home

What types of Care is Tilsley House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tilsley House Care Home have?

There are 28 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Tilsley House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tilsley House Care Home to the centre of Weston-super-Mare?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tilsley House Care Home to verify any information. View our terms and conditions. Tilsley House Care Home has an Basic Service - more info.