157 Launceston Road, Kelly Bray, Callington PL17 8DU
Owner: Appleby Rest Home Ltd
Person in charge: Julie Nicholls (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 18
Shared Rooms: 0
Rooms with ensuite WC: 0
Weekly Charges Guide: Personal Care Single £441 – £491 (These prices are only a guideline, please contact Appleby Lodge to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Appleby Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Appleby Lodge has a Review Score of 2.6 (2.636)
The Review Score of 2.6 (maximum of 10) for Appleby Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Appleby Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.636 for Appleby Lodge is calculated as follows: ( (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 11 Ratings = 2.636
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Appleby Lodge is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 0 Reviews ÷ 3.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by H R (Friend of Resident) on Wednesday 27 September 2017. Relates to September 2017.
Visited a friend today Wed 27/09/17 at 11am.
We were made to feel most unwelcome by a staff member. We were obviously interrupting her work.
We may not visit again.
How likely would you be to recommend Appleby Lodge? Unlikely
Overall Standard: Satisfactory
Care / Support: Satisfactory
Treated with Dignity: Poor
Food & Drink: Satisfactory
Staff: Very Poor
Safety / Security: Satisfactory
Value for Money: Don't Know
Nan Palmer, Director at Appleby Lodge responded to this review on 05 Oct 2017:
I have spoken to the member of staff in question and am sorry that they made you feel unwelcome. I understand that the visitors requested that the resident move from where she was sitting to another area of the lounge which she refused to do.
It may be that this was misinterpreted that the member of staff was too busy to bother. We operate person-centred care in the home which means that the wishes of the residents are paramount.
We are complimented on a daily basis on the friendly and welcoming atmosphere in the home and have amazing support from the friends and relatives of our residents.
If the people visiting had mentioned their concerns at the time it would have been dealt with and I hope that they will come again as it would be a shame to deprive their friend of their company.
There are currently no Care Home Idol entrants who have performed at Appleby Lodge