Trecarrell Care Home is a specialist residential home registered for 44 residents who have varying degrees of dementia. Care is tailored to the unique needs of the individual
All rooms also have a call bell system in case of emergencies, or in case residents need assistance in the night time.
Residents are encouraged to adorn their bedrooms with personal belongings so that it feels like a home from home, and fresh and nutritious food is prepared daily by the home's highly trained chef.
Group: Cornwallis Care Services Ltd
Person in charge: Tracy Hipkin (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Over 65. Ages 65+.
Single Rooms: 44
Rooms with ensuite WC: 24
Weekly Charges Guide: Personal Care Single £750 – £900 (These prices are only a guideline, please contact Trecarrel Care Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Lift • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Trecarrel Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Trecarrel Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Trecarrel Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.727 for Trecarrel Care Home is calculated as follows: ( (173 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 231 Ratings = 4.727
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Trecarrel Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Trecarrel Care Home has a Review Score of 9.7 (9.727) from 20 Reviews
Review submitted from a Postal Card by Cyril P (Son of Resident) on Friday 20 April 2018. Relates to March 2018.
I visit my mum every week, twice a week and can honestly say I have never found any problems.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Website Submission by Jenny D (Daughter of Resident) on Thursday 19 April 2018. Relates to April 2018.
My mum has been a resident at Trecarrel for almost 4 years. She has Alzheimer's Dementia, and although she is surprisingly mobile for her 94 years of age, she is unable to communicate in any meaningful manner. When I visit, she chatters away in her own 'double Dutch'. I am delighted with the way that the staff treat and care for her. She seems very content and still has that little sparkle in her eye! The care home is kept clean and has been extensively refurbished over the last year or so. I am happy with the level of security. Residents also have the freedom to access the gardens, as and when the fancy takes them. The staff are, without exemption, always cheerful, helpful and willing to answer or find someone who can, any questions or concerns that I might have about my mum. I am kept informed, in a timely manner, if there are any problems regarding my mum's health. Thank you Trecarrel for the wonderful job you do!
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Postal Card by Rachel J (Daughter of Resident) on Friday 13 April 2018.
After initial worries when my mother first went to this home, as it seemed would be a temporary base for mum, as travelling the extra miles was a worry. But after watching the managers and staff approach my mother in such a caring and embracing environment, that continued as the weeks went by, and watching them continue to meet my mothers needs just lifted my spirits to know that Trecarrel really was the best place for her and I could relax knowing all the staff were amazing in their work and I could see that mum was happy and will continue to be. Thank you Trecarrel for being everything for my dear mum.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Postal Card by Amanda B (Daughter of Resident) on Thursday 5 April 2018. Relates to January 2018.
My family and I cannot speak highly enough of Trecarrel Care Home. The staff are wonderful and create a lovely family atmosphere for residents and their families. Their care of our mother was second to none and we thank them all enormously.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Website Submission by Peter C (Son-in-law of Resident) on Saturday 17 March 2018. Relates to December 2017.
Trecarrel staff were very caring and attentive and made my mother in law's stay there as good as it could have been.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Postal Card by S S (Son of Resident) on Tuesday 13 February 2018. Relates to February 2018.
Dad was in care at this home for almost 8 years which I think speaks for itself in terms of the care he received.
I never announced my visits in advance but I always found dad to be well dressed and clean. Obviously, as his illness progressed, he needed more care but he was still taken out last summer to local places. I was always informed on the day of any issues.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Tracy Hipkin, Care Manager at Trecarrel Care Home responded to this review on 13 Feb 2018:
Thank you so much for your review. Dad will be sadly missed, by current and past colleagues. Tracy.
Review submitted from a Website Submission by Claire V (Daughter of Resident) on Saturday 20 January 2018. Relates to January 2018.
My dad spent the last year of his wonderful life, residing at Trecarrel. He had been suffering from Alzheimer's for the last 7 years and as he needed 24-hour care, we decided to reluctantly place him in care. So, we were offered a place at Trecarrel and it turned out to be an excellent decision.
All through his year there, he seemed very happy and well cared for. He was always in clean clothes, with the carers regularly needing to change him. His room was always clean and tidy, as was the whole complex. All the staff that we met, were always smiling and very approachable - nothing was too much trouble. The catering was of a very good standard, made by the chefs - breakfast, mid-morning coffee/cakes, lunch, mid-afternoon tea/cakes, dinner and there was always help to eat. Dad also participated in several of the supervised local trips, that Trecarrel organised. There were varied daily activities that dad could also join in. Thank you for making his last year bearable. Well done.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Tracy Hipkin, Operations Manager at Trecarrel Care Home responded to this review on 22 Jan 2018:
Thank you so much for you feedback Claire. It was a privilege to look after dad. He will be missed greatly. Tracy
Review submitted from a Postal Card by Barbara T (Daughter of Resident) on Thursday 4 January 2018. Relates to December 2017.
Trecarrel is a very clean and tidy home. All the staff are knowledgeable of the residents. The residents are all treated with respect and kindness as well as professional care. The staff all went above their duties to look after my father in his last days. I cannot thank them enough.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet F (Daughter of Resident) on Tuesday 3 October 2017. Relates to September 2017.
Although my father was initially unsettled and unhappy about going into a care home he soon adjusted to life in Trecarrel Care Home as the staff were so patient, friendly, helpful and caring. His room is kept clean and tidy his clothes are washed regularly. His own needs in this department are also met on a regular basis. It is good that he can walk in the garden whenever he wishes safely. He seems to be eating well and enjoying the varied meals. On the whole, I am very pleased with the care he is receiving.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Tracy Hipkin, Manager at Trecarrel Care Home responded to this review on 03 Oct 2017:
Thank you so much for your review and we are delighted that you are happy that dad has settled in with us and is doing so well.
Review submitted from a Postal Card by Tania M (Daughter of Resident) on Tuesday 12 September 2017. Relates to August 2017.
Lovely home with genuine, caring staff. My mother has now been a resident for 15 months and in all that time, I have never had any concerns at all regarding her well being. I honestly believe that the staff care about all the residents and treat them with both fondness and dignity and for that, I say a massive thank you!
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Tracy Hipkin, Care Manager at Trecarrel Care Home responded to this review on 12 Sep 2017:
Thank you so much for a wonderful review. We love taking care of mum and working alongside the family to provide the best care for her. The staff are always happy to see you when you come in to visit. Again, thank you.
Review submitted from a Postal Card by Mary J (Resident) on Friday 8 September 2017. Relates to August 2017.
The staff are very caring and helpful. This place has excellent service, good food and keeps very clean. The home has excellent safety and security at all times.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Tracy Hipkin, Care Manager at Trecarrel Care Home responded to this review on 11 Sep 2017:
Mary, thank you so much for such wonderful words. Everyone at Trecarrel is delighted that you think so highly of us and we are very proud to provide a high standard of care. We love to see you in the home and look forward to seeing you very soon.
Review submitted from a Postal Card by K M (Son of Resident) on Thursday 24 August 2017. Relates to August 2017.
The staff are all very friendly and helpful in every way.
Very good overall.
How likely would you be to recommend Trecarrel Care Home? Likely
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Tracy Hipkin, Care Manager at Trecarrel Care Home responded to this review on 29 Aug 2017:
Thank you so much for the feedback. We love having you and the family visit mum.
Review submitted from a Postal Card by Kathleen T (Daughter of Resident) on Wednesday 16 August 2017. Relates to August 2017.
Very good home, all the staff care.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Tracy Hipkin, Care Manager at Trecarrel Care Home responded to this review on 29 Aug 2017:
Thank you so much for the feedback Kathleen, it's really appreciated and we love looking after dad.
Review submitted from a Postal Card by June H (Daughter of Resident) on Wednesday 16 August 2017.
I visit dad as often as I can most weeks. He loves it in the home. There are activities, however, he prefers to spend time in his room.
How likely would you be to recommend Trecarrel Care Home? Likely
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Tracy Hipkin, Care Manager at Trecarrel Care Home responded to this review on 29 Aug 2017:
Thank you so much for the feedback. I am delighted that dad loves the home!
Review submitted from a Postal Card by Mr K (Husband of Resident) on Thursday 6 July 2017. Relates to June 2017.
I visit my wife once a week. I think that she is well looked after and the staff are very helpful.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Tracy Hipkin, Manager at Trecarrel Care Home responded to this review on 07 Jul 2017:
Thank you. We love seeing you and looking after your wife. Thank you for a kind review.
Review submitted from a Website Submission by Jayne F (Granddaughter of Resident) on Monday 29 May 2017. Relates to May 2017.
My grandfather was a resident here and the staff have been so caring, helpful and just brilliant. He fell ill and was sent back to the care home to die 'at home'. His daughter (my mum) was with for 4 days. The staff made sure she had tea, coffee, food, a bed, shower and even lent her some trousers. I was lucky enough to arrive the evening he died and spend his last few hours with him. They also made sure I was fed, watered and let me know have a sleep there too. The night staff were amazing and sat with us, talked us through what they thought was happening in his final hours. I would thoroughly recommend this care home, amazing care.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Tracy Hipkin, Manager at Trecarrel Care Home responded to this review on 31 May 2017:
Thank you so much for your kind words and we are very proud to be able to provide such great care.
Review submitted from a Website Submission by Kevin B (Nephew of Resident) on Monday 13 March 2017. Relates to May 2016.
Peter has been a resident at Trecarrel Care Home for nearly six months, I have visited the home every four or so weeks, and found the staff very helpful, Perhaps the front door
could be a little more visitor friendly, (can be a bit of a wait at times) I am quite happy and confident that Peter is in good hands.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Website Submission by Gill B (Daughter of Resident) on Monday 6 March 2017. Relates to February 2017.
I think the care home is great, I find the staff very dedicated, friendly and very very good at what they do. The Manager is exceptionally good, and is very approachable and friendly, as are her deputies. Long may it all continue.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Website Submission by Jo M (Daughter of Resident) on Monday 6 March 2017. Relates to April 2016.
My Mum was in Trecarrel for just shy of five years. It was the hardest decision my family and I had to make placing her in a home, the guilt and 'what ifs' were excruciating!
Knowing then what we know now the decision would have been easier. The staff became like an extended family, kind, welcoming and informative to Mums care and needs. The first few years Mum improved and became very mobile again, my Dad would take her out regularly and the staff would encourage her to keep active. The latter years her needs were more complex but still, she was always relaxed, comfortable and content in her surroundings. The home always smelt fresh and clean with windows open and rooms aired. The elevated position of the building gives it a bright and positive feel and the views across to the coast and countryside beyond can ease the saddest of days, whatever the weather.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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Review submitted from a Website Submission by Ken L (Husband of Resident) on Wednesday 30 December 2015. Relates to November 2015.
The care my wife received at this nursing home was without doubt the finest and most caring anyone could wish for. Nothing was too much trouble. The attention and dignity they afforded my wife along with the care and comfort they gave to my wife and myself throughout her illness was outstanding.
How likely would you be to recommend Trecarrel Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Trecarrel Care Home