Chyvarhas care home, in Callington, welcomes clients to a homely environment in which they can experience tailored care to suit their needs.
Ideal for a wide range of residential and nursing complications, the home is maintained by a qualified and friendly team who are committed to strong relationships and a community feel.
Homely qualities are enhanced by a sensory garden, which includes water features and flower beds, and there is even a beach-inspired wing full of delightful artwork.
Group: Cornwall Care Ltd
Person in charge: Angela Broad (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 40
Rooms with ensuite WC: 0
Fees information:All our fees are tailored dependant on the resident’s needs, which are provided through a free assessment and can be discussed on a person by person basis. We understand everyone is unique and we feel this person centred approach reflects this.
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Visiting:
Pprovide care 24 hours a day - 7 days a week and if you would like to visit a family member outside of normal hours, this can be arranged with the homes manager, Chyvarhas do not restrict visits to certain hours of the day, Chyvarhas want this to be their home.
Latest Care Quality Commission* Report on Chyvarhas: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Chyvarhas is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Chyvarhas in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.559 for Chyvarhas is calculated as follows: ( (70 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 118 Ratings = 4.559
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Chyvarhas is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chyvarhas has a Review Score of 9.6 (9.559) from 10 Reviews
Review submitted from a Postal Card by Stuart S (Son of Resident) on Tuesday 1 May 2018. Relates to April 2018.
A very nice feel to the home! Lots of staff paying close attention to potential guests.
Whilst basic layout, the place fully provides for all. Super cleaning of clothes and patients.
How likely would you be to recommend Chyvarhas? Extremely Likely
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Review submitted from a Postal Card by Heather S (Wife of Resident) on Wednesday 25 April 2018. Relates to April 2018.
Regular checking of patient.
Regular snacks - tea, coffee, squash.
Meals are very varied.
Help is given with eating.
Staff are very supportive of me.
How likely would you be to recommend Chyvarhas? Extremely Likely
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Review submitted from a Postal Card by C K (Daughter of Resident) on Thursday 19 April 2018. Relates to March 2018.
The staff were very friendly, available, caring and kind to our mother. They always explained anything they were going to do to her and spent a lot of time encouraging her to eat and drink. They turned her regularly to avoid any sores whether sitting out dressed or lying in bed and checked whether she wanted to stay where she was or be moved. Visitors were also treated in a friendly manner and nothing was too much trouble for the staff. We knew she was in good hands when we could not be there. The staff showed great sensitivity when it became apparent she was dying.
How likely would you be to recommend Chyvarhas? Extremely Likely
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Review submitted from a Postal Card by David H (Son of Resident) on Thursday 19 April 2018. Relates to March 2018.
My mum has been in hospital since Christmas Eve after falling over. She had a brief return home and a stay at respite care before going back into the hospital where she became extremely restless and aggressive. She was sent to a care home in Newquay where after two falls was back in hospital and then sent to her current care home, which was a relief to the family as she has settled in well due to the care and the support the staff have given her.
How likely would you be to recommend Chyvarhas? Extremely Likely
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Review submitted from a Postal Card by B M (Friend of Resident) on Wednesday 11 April 2018. Relates to March 2018.
Our friend entered Chyvarhas late December 2015 with dementia. Her illness has progressed so that she is unable to walk, talk, eat or recognise anyone or anything. Throughout her stay, the staff have cared for her in the nicest way - always. During our regular visits, we have been well informed by friendly staff. The care home is always warm and tidy.
How likely would you be to recommend Chyvarhas? Extremely Likely
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Review submitted from a Postal Card by J S (Friend of Resident) on Tuesday 6 March 2018. Relates to January 2018.
I've been a regular visitor at Chyvarhas for 2 years and have noticed the staff are very caring and treat everyone with dignity and kindness. The one bedroom I have seen needs decorating. The main day room is spacious but could do with a cooling system in a heatwave.
How likely would you be to recommend Chyvarhas? Extremely Likely
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Review submitted from a Postal Card by Debbie T (Daughter of Resident) on Tuesday 6 March 2018. Relates to February 2018.
The best carers, management, nurses I could ever wish for, for my dear mother. You did more than beyond for mum's care. Thank you for your love, professionalism, empathy, care and support. My family couldn't have got through this time as well as we did without you.
How likely would you be to recommend Chyvarhas? Extremely Likely
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Review submitted from a Postal Card by S P (Wife of Resident) on Friday 26 January 2018. Relates to January 2018.
Always greeted by the staff cheerfully. My husband is being well looked after.
How likely would you be to recommend Chyvarhas? Likely
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Review submitted from a Postal Card by Betty C (Wife of Resident) on Tuesday 23 January 2018. Relates to January 2018.
From the moment my husband moved in to Chyvarhas, I have found it to be friendly and homely. There is someone willing to help at all times. He always looks clean and tidy.
The meals are excellent - I eat here most days. When I am not here I know that he will be looked after with respect and dignity.
How likely would you be to recommend Chyvarhas? Extremely Likely
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Review submitted from a Postal Card by M D (Nephew of Resident) on Monday 4 December 2017. Relates to October 2017.
Overall, very satisfied with the care provided for my aunt. There were some issues with hearing aids, dentures and spectacles, but generally the care was good. In particular, the staff were always caring and compassionate, and I never witnessed anything that concerned me on many visits. I would recommend Chyvarhas.
How likely would you be to recommend Chyvarhas? Likely
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April 2017
February 2016
Job Title: Manager
Joined: 1984
Description:
I've been working in the care industry for 34 years, first as a Care Assistant, then, after gaining qualifications, as an Assistant Manager, and ultimately, Manager.
What I like most is being able to make a difference to our residents’ wellbeing and emotions. I feel privileged to be part of the team at Chyvarhas. The people we care for and everyone that works here shows such love and affection and we all treat each other with respect.