The Green, Redruth, Cornwall
The Green, Redruth, Cornwall
The Green, Redruth, Cornwall

Located near the centre of Redruth, The Green is a unique and very special home. The care offered at The Green is specialised. Staff are qualified and experienced in dealing specifically with dementia and other mental health issues.

Group: Cornwall Care Ltd

Person in charge: Sue Cain (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Mental Health Condition

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 42

Rooms with ensuite WC: 20

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Green: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Green has a Review Score of 9.6 (9.613)

The Review Score of 9.6 (maximum of 10) for The Green is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for The Green in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for The Green is calculated as follows: ( (124 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Green is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Green?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Green

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

Mum has been a resident for just over 2 years.
She is always clean and tidy when I visit.
Staff are friendly.
The manager's door is always open to discuss any issues, of which there have only been a couple. Nowhere is perfect all the time.
Food is of a very high standard with choices.
The building is well maintained and always very clean.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the beginning, the management have been excellent and as helpful as they could be. The staff are all lovely and seem to really care about the residents. All the staff, including the kitchen staff, know everyone's name. The Green is a well thought out home providing as much comfort as they can in what often are very difficult circumstances. I have looked at a lot of homes and this one is way ahead in my opinion. Thank you.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Our mother has lived at The Green for several years, she has dementia. We are a large family who visit regularly. Staff at The Green are friendly, caring and very hardworking, however there are times when more staff are needed to support residents at meal times etc. The Green is clean, tidy, warm and welcoming. The food is plentiful and a very good quality. General thoughtfulness is excellent, for example, birthday cakes are provided and visitors are made welcome. We are always made aware of falls etc. Mum always seems happy and comfortable when we visit her.

How likely would you be to recommend The Green? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The green has been giving excellent care to our relative who is a resident.
The staff are always friendly, welcoming and kind.
The Green is always clean and tidy and meals of a very high standard.
Our relative has settled well and appears to be happy and well looked after.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Very friendly, very clean, very caring

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All very helpful and friendly.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent continuing care for my mum as she continues to decline. Home does its best to ensure she gets to enjoy life as much as possible despite a decline in her dementia. Always lots of smiles, laughter and activities, despite all the hard work it takes to keep residents clean, fed, entertained and safe. Such hard work but I am so very grateful. A great dedication that is much appreciated by me.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been in The Green since November and we couldn't be happier. She loves the activities every day and Health Care Assistant does a grand job. The care is excellent, the careers do an amazing job with all the residents. Feel very happy with mums care here.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Residents enjoy a pleasant, safe home with their own room and ensuite. The lounges are in each pod, so residents can interact with six or seven others. Staff are well trained and offers friendly care and help. Management are always available, food is good and relatives can join in for Christmas meals etc. There is a secured terraced garden and in a separate area, there are chickens to feed.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is situated in a quiet residential area with breathtaking views of the bay, looking towards Godrevy lighthouse.
The staff, both domestic and carers are always friendly and willing to help and full of empathy towards the resident.
The food, with a varied menu, is excellent with tea and coffee available at all times for visitors and residents.
Cleanliness is good with a lovely odour of freshness about the home.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

From day one the whole family were happy to leave 'papa' at The Green because we knew we was treated as an individual with care, respect and love.
The carers learnt quickly what sort of character he was and tailored their style with him.
We never imagined papa in a care home, but his Dementia left us no choice and we are so glad we found The Green. It is a wonderful place.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at The Green are very caring and very helpful every room is always clean and the food is excellent. I have had a meal there on several occasions especially at Christmas when they do a lovely Christmas dinner for the residents and families and on Boxing day when all the residents and families get together.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an excellent care home. In particular the management and staff are brilliant. My mother has had nothing but superb care for the years she has lived at The Green. I also like the layout with each small group of residents having a lounge/dining area where they eat their meals and have comfortable chairs and TV. Each of these areas is right by their rooms and significantly reduces any 'institutional' feel. Visitors are always welcome, no matter what time of day.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Green is an amazing home where my mother has settled extremely well having had a dire experience at another place previously where the dementia care and knowledge was very lacking/non existent!
I have recommended The Green to many friends and acquaintances (three have taken up residence already). All the staff from the cleaners through the senior management cannot do enough. It is a pleasure for me to know my mother is being so well cared for.

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have always been pleased with the care mum has been given whilst she's been with them. Everyone is kind, considerate, respectful and very understanding. I am always kept informed and notified of any problems ie. illness, falls, etc

How likely would you be to recommend The Green? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel staffing levels at weekend are insufficient.

How likely would you be to recommend The Green? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Submit a Review for The Green

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Sue

Sue Cain

Job Title: Manager

Description:

The Green is a really special place. The building is unique and we have a brilliant team. I’ve been in care for 31 years and I know it’s important for people to be happy where they work.

We encourage people to take ownership of their roles and make sure they know they are supported. This makes for a happy workplace and means we provide a great service to our residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Green